Principles of Management - EMGT 1162 - Wayamba University of Sri Lanka - PDF

BET Honors Degree Program Faculty of Technology Wayamba University of Sri Lanka EMGT 1162 – Principles of Management INTRODUCTION Managers & Management Prof. MMDR Deegahawature B.Sc. (Bus.Ad.) Sp, MBA (Col), MBA (AIT), PhD (HUST), MIM, MAA Department of Ind...

BET Honors Degree Program Faculty of Technology Wayamba University of Sri Lanka EMGT 1162 – Principles of Management INTRODUCTION Managers & Management Prof. MMDR Deegahawature B.Sc. (Bus.Ad.) Sp, MBA (Col), MBA (AIT), PhD (HUST), MIM, MAA Department of Industrial Management Faculty of Applied Sciences Wayamba University of Sri Lanka  Learning Objectives  On the successful completion of this lesson, participants will be able to: – Explain who managers are – Tell where they work – Define Management – Describe the functions, roles, and skills of managers – Identify his/ her potentials as a manager EMGT1162 - Principles of Management - Prof. MMDR Deegahawature, Dept. of IMGT, FAS, WUSL 3  Who are Managers? Where Do They Work?  In Organizations – A group of people working together in a structured and coordinated fashion to achieve a set of goals – Two or more people wok together in a structured way to achieve a specific goal or set of goals EMGT1162 - Principles of Management - Prof. MMDR Deegahawature, Dept. of IMGT, FAS, WUSL 4  Who are Managers?  Characteristics of an Organization – Two or more (group of) people – Work together in a structured manner – With the purpose of achieving goals EMGT1162 - Principles of Management - Prof. MMDR Deegahawature, Dept. of IMGT, FAS, WUSL 5  Who are Managers? Non-Managers Vs. Managers  Non-Managers: – Work directly on a job or task, and have no responsibility for overseeing the work of others – Responsible for their own work and have no overseeing function  Managers: – Direct and oversee the activities of other people in the organization – Responsible for not only their work but also for how their reporting team performs EMGT1162 - Principles of Management - Prof. MMDR Deegahawature, Dept. of IMGT, FAS, WUSL 6  Who are Managers? What Title Do Managers have?  Classifying managers – Top Managers – Middle Managers – First-line Managers Managers Managers Non- EMGT1162 - Principles of Management - Prof. MMDR Deegahawature, Dept. of IMGT, FAS, WUSL 7  What is Management? Define Management  The process of getting things done, effectively and efficiently, through and with other people  Management is a process of planning, organizing, leading and controlling the limited physical and human resources effectively and efficiently to achieve pre-set objectives/goals  Management is the attainment of organizational goals in an effective and efficient manner through planning, organizing, leading and controlling the organizational resources EMGT1162 - Principles of Management - Prof. MMDR Deegahawature, Dept. of IMGT, FAS, WUSL 8  What is Management?  A process of set of activities – planning and decision making, organizing, leading, and controlling directed at an organization’s resources – human, financial, physical, and information with the aim of achieving organizational goals in an efficient and effective manner. EMGT1162 - Principles of Management - Prof. MMDR Deegahawature, Dept. of IMGT, FAS, WUSL 9  What is Management?  What is missing in below definition? The process of getting things done, effectively and efficiently, through and with other people EMGT1162 - Principles of Management - Prof. MMDR Deegahawature, Dept. of IMGT, FAS, WUSL 10  What is Management?  Key words in above definitions – Process of set of Activities [Will be discuss later in detail] – Organizational Resources – Achieving Goals – Effectiveness – Efficiency EMGT1162 - Principles of Management - Prof. MMDR Deegahawature, Dept. of IMGT, FAS, WUSL 11  What is Management? Resources Factors of Production EMGT1162 - Principles of Management - Prof. MMDR Deegahawature, Dept. of IMGT, FAS, WUSL 12  What is Management? Resources The 5 M’s EMGT1162 - Principles of Management - Prof. MMDR Deegahawature, Dept. of IMGT, FAS, WUSL 13  What is Management? Efficiency  The ability to minimize the use of resources, and thus cost of recourses  Doing a task correctly; “Doing the thing correctly”  Refers to the relationship between inputs and outputs; seeks to minimize resource costs EMGT1162 - Principles of Management - Prof. MMDR Deegahawature, Dept. of IMGT, FAS, WUSL 14  What is Management? Effectiveness  The ability to attain goals  “Doing the right thing”  Doing those works/ tasks that help the organization reach its goals – Goal attainment EMGT1162 - Principles of Management - Prof. MMDR Deegahawature, Dept. of IMGT, FAS, WUSL 15  What is Management? Basic Purpose of Management EFFICIENTCY Using resources wisely and in a cost-effective way And EFFECTIVENESS Making the right decisions and successfully implementing them so that the organization can reach its goals EMGT1162 - Principles of Management - Prof. MMDR Deegahawature, Dept. of IMGT, FAS, WUSL 16  What is Management? Efficiency and Effectiveness EMGT1162 - Principles of Management - Prof. MMDR Deegahawature, Dept. of IMGT, FAS, WUSL 17  What is Management? Efficiency & Effectiveness in an Organization Efficiency Effectiveness EMGT1162 - Principles of Management - Prof. MMDR Deegahawature, Dept. of IMGT, FAS, WUSL 18  What is Management? Efficiency, Effectiveness and Management Doing Things Both Efficient & Efficient but not Efficiency Right Effective Management Effective Management Doing Things Both Inefficient & Effective but not Wrong Ineffective Efficient Management Management Doing the Doing the Right Thing Wrong Thing Effectiveness EMGT1162 - Principles of Management - Prof. MMDR Deegahawature, Dept. of IMGT, FAS, WUSL 19  What is Management? What is Performance?  Performance: The measure of how efficient and effective  Managerial Performance – The measure of how efficient and effective a manager is – How well a manager determines and achieves appropriate objectives by wisely using resources  Organizational Performance – The measure of how efficient and effective an organization is - How well it determines and achieves appropriate objectives by wisely using resources EMGT1162 - Principles of Management - Prof. MMDR Deegahawature, Dept. of IMGT, FAS, WUSL 20  What Do Managers Do? Functional Approach  Four functions: Planning, Organizing, Leading, Controlling EMGT1162 - Principles of Management - Prof. MMDR Deegahawature, Dept. of IMGT, FAS, WUSL 21  What Do Managers Do? Management Roles Approach o Figurehead Mintzberg’s Interpersonal o Leader Managerial Role o Liaison Roles o Monitor Informational o Disseminator Role o Spokesperson o Entrepreneur Decisional o Disturbance Handler Role o Resource Allocator o Negotiator EMGT1162 - Principles of Management - Prof. MMDR Deegahawature, Dept. of IMGT, FAS, WUSL 22  What Do Managers Do? Interpersonal Roles  Pertain to the relationship with people and other duties that are ceremonial and symbolic in nature  Involves managers’ interaction with people inside and outside their work units  Figurehead – Perform ceremonial and symbolic duties such as greeting visitors, handing over awards  Leader – Direct and motivate subordinates; Train, counsel and communicate with subordinates to accomplish goals EMGT1162 - Principles of Management - Prof. MMDR Deegahawature, Dept. of IMGT, FAS, WUSL 23  What Do Managers Do?  Liaison – Communicate with internal and external entities on behalf of the manager’s unit/ organization Informational Roles  Involve collecting, receiving, and disseminating information  Activities related to maintain and develop an information network  Monitor – Seek and scan environment, and receive current information; scanning reports, personal contacts, etc. EMGT1162 - Principles of Management - Prof. MMDR Deegahawature, Dept. of IMGT, FAS, WUSL 24  What Do Managers Do?  Disseminator – Share information with others in the organization; Send memos, reports, make phone calls, etc.  Spokesperson – Transmit information to outsiders of the organization; through speeches, reports, memos, etc. Decisional Roles  Revolve around making choices  Pertain to those events about which the manager must make a choice and take action EMGT1162 - Principles of Management - Prof. MMDR Deegahawature, Dept. of IMGT, FAS, WUSL 25  What Do Managers Do?  Entrepreneur – Initiate improvement projects; Identify new ideas; Delegate the responsibility of ideas to others  Disturbance Handler – Respond to problems that demand immediate action  Resource Allocator – Decide who gets resources; Prepare schedules, budgets, set priorities etc.  Negotiator – Represent interest of work unit during negotiations; Negotiate schedules, resources, contracts, etc. EMGT1162 - Principles of Management - Prof. MMDR Deegahawature, Dept. of IMGT, FAS, WUSL 26  What Do Managers Do? Attending ribbon-cutting ceremony for new Figurehead plant, Signing legal documents Interpersonal Encouraging employees to improve Leader productivity, training, counseling Liaison Coordinating activities of two projects Scanning industry reports to stay abreast of Monitor developments Informational Sending memos outlining new organizational Disseminator initiatives Spokesperson Making a speech to discuss growth plans Entrepreneur Developing new ideas for innovation Disturbance Resolving conflict between two subordinates, handler Resolve conflicts among subordinates Decisional Resource allocator Reviewing and revising budget requests Reaching agreement with a key supplier or Negotiator labor union EMGT1162 - Principles of Management - Prof. MMDR Deegahawature, Dept. of IMGT, FAS, WUSL 27  What Skills Do Managers Need? Managerial Skills EMGT1162 - Principles of Management - Prof. MMDR Deegahawature, Dept. of IMGT, FAS, WUSL 28  What Skills Do Managers Need? Managerial Skills  Technical Skills – Job-specific knowledge and techniques needed to proficiently perform work tasks – Includes mastery of the method, procedures, techniques and equipment and knowledge of specialized field such as engineering, finance or manufacturing – Includes job-specific knowledge needed to perform well in a specialized field EMGT1162 - Principles of Management - Prof. MMDR Deegahawature, Dept. of IMGT, FAS, WUSL 29  What Skills Do Managers Need?  Human Skills – Ability to work with, and through other people and to work effectively as a group member to get things done – Ability to communicate with, understand, and motivate both individuals and groups  Conceptual Skills – Cognitive ability to see the organization as a whole (think in abstract) and the relationships among its parts – Ability to coordinate and integrate all of an organization’s interests and activities EMGT1162 - Principles of Management - Prof. MMDR Deegahawature, Dept. of IMGT, FAS, WUSL 30  What Skills Do Managers Need? Skills Needed at Different Managerial Levels Top- Manager Middle - Conceptual Human Technical Manager Skills Skills Skills Lower-Level Manager Importance EMGT1162 - Principles of Management - Prof. MMDR Deegahawature, Dept. of IMGT, FAS, WUSL 31  What Skills Do Managers Need? What Companies Look for in Managers? Technical Human Skills Skills Conceptual Motivation to Skills Manage EMGT1162 - Principles of Management - Prof. MMDR Deegahawature, Dept. of IMGT, FAS, WUSL 32  Management: Science or Art? Management is a Science  Assumes that problems can be approached using rational, logical, objective, and systematic ways  Requires the use of technical, diagnostic, and decision-making skills and techniques to solve problems EMGT1162 - Principles of Management - Prof. MMDR Deegahawature, Dept. of IMGT, FAS, WUSL 33  Management: Science or Art? Management is an Art  Decisions are made and problems solved using a blend of intuition, experience, instinct, and personal insights  Requires the use of conceptual, communication, interpersonal, and time- management skills to successfully accomplish the tasks associated with managerial activities EMGT1162 - Principles of Management - Prof. MMDR Deegahawature, Dept. of IMGT, FAS, WUSL 34  Work Together  Hope, you have experience in working with managers in various capacities such as managers in organizations, principal in your school, leader in temple/ church etc. Obviously, some managers are better than others. Do certain characteristics help distinguish good managers? List those characteristics? For each item, indicate which management function and which management skill you think it falls under. EMGT1162 - Principles of Management - Prof. MMDR Deegahawature, Dept. of IMGT, FAS, WUSL 35