Management Information Systems: Managing the Digital Firm PDF

Management Information Systems: Managing the Digital Firm Seventeenth Edition, Global Edition Chapter 1 (Continued) Information Systems in Global Business Today...

Management Information Systems: Managing the Digital Firm Seventeenth Edition, Global Edition Chapter 1 (Continued) Information Systems in Global Business Today Copyright © 2022, 2020, 2018 Pearson Education, Ltd. All Rights Reserved  What Is an Information System? Information technology: the hardware and software a business uses to achieve objectives Information system: interrelated components that manage information to: – Support decision making and control – Help with analysis, visualization, and product creation Data: streams of raw facts Information: data shaped into meaningful, useful form Copyright © 2022, 2020, 2018 Pearson Education, Ltd. All Rights Reserved  Figure 1.3 Data and Information Copyright © 2022, 2020, 2018 Pearson Education, Ltd. All Rights Reserved  What Is an Information System? (2 of 3) Activities in an information system that produce information: – Input – Processing – Output – Feedback Copyright © 2022, 2020, 2018 Pearson Education, Ltd. All Rights Reserved  What is an Information System? (3 of 3) Feedback – Output is returned to appropriate members of organization to help evaluate Computer/computer program vs. information system – Computers and software are technical foundation and tools, similar to the material and tools used to build a house Copyright © 2022, 2020, 2018 Pearson Education, Ltd. All Rights Reserved  Figure 1.4 Functions of an Information System Copyright © 2022, 2020, 2018 Pearson Education, Ltd. All Rights Reserved  Figure 1.5 Information Systems Are More Than Computers Copyright © 2022, 2020, 2018 Pearson Education, Ltd. All Rights Reserved  Figure 1.6 Levels in a Firm Copyright © 2022, 2020, 2018 Pearson Education, Ltd. All Rights Reserved  Dimensions of Information Systems: Organizations Separation of business functions – Sales and marketing – Human resources – Finance and accounting – Manufacturing and production Unique business processes Unique business culture Organizational politics Copyright © 2022, 2020, 2018 Pearson Education, Ltd. All Rights Reserved  Dimensions of Information Systems: Management Managers set organizational strategy for responding to business challenges In addition, managers must act creatively – Creation of new products and services – Occasionally re-creating the organization Copyright © 2022, 2020, 2018 Pearson Education, Ltd. All Rights Reserved  Dimensions of Information Systems: Information Technology Computer hardware and software Data management technology Networking and telecommunications technology – Networks, the Internet, intranets and extranets, World Wide Web Copyright © 2022, 2020, 2018 Pearson Education, Ltd. All Rights Reserved  It Isn’t Just Technology: A Business Perspective on Information Systems Investing in information technology does not guarantee good returns There is considerable variation in the returns firms receive from systems investments Factors – Adopting the right business model – Investing in complementary assets (organizational and management capital) Copyright © 2022, 2020, 2018 Pearson Education, Ltd. All Rights Reserved  Figure 1.7 The Business Information Value Chain Copyright © 2022, 2020, 2018 Pearson Education, Ltd. All Rights Reserved  Complementary Assets: Organizational Capital and the Right Business Model (1 of 2) Assets required to derive value from a primary investment Firms supporting technology investments with investment in complementary assets receive superior returns Example: Invest in technology and the people to make it work properly Copyright © 2022, 2020, 2018 Pearson Education, Ltd. All Rights Reserved  Complementary Assets: Organizational Capital and the Right Business Model (2 of 2) Complementary assets – Examples of organizational assets  Appropriate business model  Efficient business processes – Examples of managerial assets  Incentives for management innovation  Teamwork and collaborative work environments – Examples of social assets  The Internet and telecommunications infrastructure  Technology standards Copyright © 2022, 2020, 2018 Pearson Education, Ltd. All Rights Reserved  Figure 1.9 Contemporary Approaches to Information Systems Copyright © 2022, 2020, 2018 Pearson Education, Ltd. All Rights Reserved  Technical Approach Emphasizes mathematically based models Computer science, management science, operations research Copyright © 2022, 2020, 2018 Pearson Education, Ltd. All Rights Reserved  Behavioral Approach Behavioral issues (strategic business integration, implementation, etc.) Psychology, economics, sociology Copyright © 2022, 2020, 2018 Pearson Education, Ltd. All Rights Reserved  Approach of This Text: Sociotechnical Systems (1 of 2) Management information systems – Combine computer science, management science, operations research, and practical orientation with behavioral issues Four main actors – Suppliers of hardware and software – Business firms – Managers and employees – Firm’s environment (legal, social, cultural context) Copyright © 2022, 2020, 2018 Pearson Education, Ltd. All Rights Reserved  Approach of This Text: Sociotechnical Systems (2 of 2) Sociotechnical view – Optimal organizational performance achieved by jointly optimizing both social and technical systems used in production – Helps avoid purely technological approach Copyright © 2022, 2020, 2018 Pearson Education, Ltd. All Rights Reserved  MCQ Exam The in class exam will last for 50 minutes and students will be asked to answer 25 MCQ questions. The marking scheme is as follows: +4 for every correct answer -1 for every wrong answer Not attempted questions are marked as 0. Copyright © 2022, 2020, 2018 Pearson Education, Ltd. All Rights Reserved