Introduction to Management Past Paper 2013/2014 (UPSA)

UNIVERSITY OF PROFESSIONAL STUDIES, ACCRA (UPSA) DEGREE MAINSTREAM PROGRAMME END OF SECOND SEMESTER EXAMINATIONS - 2013/2014 FACULTY OF INFORMATION COMMUNICATION DEPARTMENT OF IT STUDIES PBIM 108: INTRODUCT...

UNIVERSITY OF PROFESSIONAL STUDIES, ACCRA (UPSA) DEGREE MAINSTREAM PROGRAMME END OF SECOND SEMESTER EXAMINATIONS - 2013/2014 FACULTY OF INFORMATION COMMUNICATION DEPARTMENT OF IT STUDIES PBIM 108: INTRODUCTION TO MANAGEMENT Date: Wednesday 21st May, 2014 AFTERNOON i. ):....,."of· t' "11-. '..., , 1"'U~I.: 0 t ruk;>swllal ~~il:di Accra P. 0., ]~O:( LC.H9, Accra 'n I'r~n(·t: l " I fl.l: lJlOrar)' ------------ INSTRUCTION(S) ANSWER ALL QUESTIONS IN SECTION 'A' AND SECTION 'B' ON QUESTION PAPER AND ONLY ONE(l) QUESTIONS IN SECTION 'C' IN THE ANSWER BOOKLET 1. A manager is trying to analyse the true cause of employee turnover in the organisation and visualizing the most appropriate response to the problem. He requires (A) Communication skill (B) Conceptual skill 2. The following are informational roles performed by managers except; (A) Disseminator (B) Negotiator (C) Monitor Role (B) Spokesperson role 3. The scientific management theory was developed by: (A)Abraham Maslow (B) F. W. Taylor (C) Henri Fayol 4. The process by which we evaluate alternatives and make choices amongst them is termed: 5. Henri Fayol defmes as" the right to give orders and power to exact obedience". 6. The principle that no individual should have more than one supervisor or manager is: (A) Division of Work (B) Unity of Command L'l1:ycrsityof Professional Stul!ic), (C) Unity of Direction A~cra. P. O. Box.LG J4.9, ACCf