Hotel Terminologies PDF

HOTEL TERMINOLOGIES e => 1. Advance Deposit - Payment required before a guest's arrival to guarantee a reservation, especially for peak seasons or long stays. - 2. ADR (Average Daily R...

HOTEL TERMINOLOGIES e => 1. Advance Deposit - Payment required before a guest's arrival to guarantee a reservation, especially for peak seasons or long stays. - 2. ADR (Average Daily Rate) - The= average revenue earned per rented room, calculated by ADR = Ital roomrevenuea dividing total room revenue by the number of rooms sold. - 3. All-Inclusive - A rate that includes accommodation, meals, drinks, and sometimes e- othere services like activities. - 4. Allotment - A pre-negotiated block of rooms held by aE third party, like a travel agency or tour operator. - 5. Back Office - The- administrative area where - non-guest-facing - tasks, such as accounting, are managed. - - 6. Banquet - A large dining room or hall where events like weddings or conferences are hosted. > 7. Bell Desk/Bell Service - Handles guests' luggage and escorts them to their rooms. - 8. Blackout Dates - Dates when certain rates or promotions are unavailable, => typically during - high-demand periods. - Reserving a specific room for a guest based on their e 9. Blocking a Room - - preferences. 10. Booking Window - The- time between a reservation being made and the guest's check-in date. - 11. Boutique Hotel - A - smaller, often uniquely designed hotel that provides personalized services. => 12. Cancellation Number - A unique reference given when a reservation is canceled. 13. Cancellation Policy - Guidelines that outline how and when a reservation can be e canceled - without penalty. - 14. Cashier's Report - A daily financial report detailing front office transactions. = 15. Channel Management - Managing reservations across multiple distribution platforms - (e.g., OTAs, direct bookings). process where guests- 16. Check-in - Thee - formally register and receive their room keys. - 17. Check-out - The procedure where guests- - > settle their bill and return room keys before departure. - Accounts receivable for② 18. City Ledger - - hotel charges billed to third parties = instead of guests. - - 19. Concierge - Staff member who assists with booking tours, arranging transportation, and making restaurant reservations. = 20. Concierge Services -- -e Assistance provided to arrange external activities like tours - and = restaurant reservations. > 21. Complimentary Stay - Ae free room offered = to a guest, often as a promotion or fore VIPs. 22. Cut-off Date - The- final date for group reservations before unbooked rooms are released -- to general inventory. - 23. Downselling - Offering a lower-priced room or service to match a guest's budget. > 24. Due Out - A guest expected to check out on the current day. - - 25. Escort Service - A bellhop or staff member assists a guest with luggage to their room. 26. EP (European Plan) - A- pricing plan where only the room is included, and meals - are paid separately. - 27. FIT (Free Independent Traveler) - A booking made - by individual travelers, - not part of a group or tour. - => 28. Folio - The guest's account during their stay, including room charges and extra services. 29. Forecasting - Predicting future room occupancy and revenue based on historical data and reservations. - 30. Front Desk - The- reception area where guests - check in, check out, - and receive assistance. 31.Full Board - A- rate that includes accommodation and three meals per day. - => 32. GIT (Group Inclusive Tour) - A booking for a group traveling together, often at a discounted or packaged rate. - -e 33. Group Booking - A reservation made for a large group, often at discounted rates. = 34. Guest Account - A detailed record of all transactions charged to a guest during their stay. -  => 35. Guest Cycle - The stages of a guest's stay: reservation, arrival, stay, and departure. - 36. Guest Folio - The - record of all charges a guest incurs during their stay > 37. Guest History - A record - of a guest's past stays and preferences to improve future visits. - 38. Guaranteed Reservation - A reservation - confirmed with payment, - ensuring the room ise held even if the guest arrives late. - 39. Housekeeping - The department responsible for cleaning rooms and public areas. - 40. Incidentals - - Additional charges incurred by guests, like room service or minibar items. 41. In-House Guest - A guest who is currently staying at the hotel. · 42. Key Card - An electronic card used to- access guest rooms and hotel amenities. 43. Late Charge - A charge added after check-out for unrecorded services. 44. Late Check-out - Allowing a guest to stay past the regular check-out time, usually for a fee. = 45. Lead Time - The period between when a reservation is made and the guest's arrival. 46. Length of Stay (LOS) - The total number of nights a guest stays at the hotel. > 47. Master Key - A key that opens all rooms or designated areas, typically used by housekeeping or management. - 48. MICE (Meetings, Incentives, Conferences, and Exhibitions) => - The - segment of the hotel industry that serves business events. 49. Minimum Stay Requirement - A - policy requiring guests to - - stay a certain number of nights, often during peak seasons. - - 50. Modification - Changes to a reservation, such as arrival date or room type. - - - 51. Night Auditor - - Reviews and reconciles financial transactions overnight and - prepares reports. - = 52. No-Show - A guest who doesn't arrive for their reservation and fails to notify the hotel. 53. Non-Guaranteed Reservation - A reservation - without a deposit, which may be released if the guest doesn't arrive by a specific time. - 54. Occupancy Forecast - An estimate - of future occupancy - based on current reservations and trends. - => 55. Occupancy Rate - The percentage of available rooms occupied in a given period. 56. Occupied (OCC) - A room currently being used by a guest. => 57. Overbooking - Accepting more reservations than rooms available, expecting cancellations or no-shows. - - 58. Overstay - A guest staying beyond their check-out date. 59. PMS (Property Management System) -- Software for managing - reservations, - check-ins, - and billing. - 60. POS (Point of Sale) - A e system handling transactions - for services like restaurants or - gift shops within the hotel. - 61. Pre-Authorization - A hold on a guest's credit card to- cover potential costs. - 62. Rack Rate - - The standard, undiscounted room rate. 63. Registration Card - A - form filled out by guests at check-in with their details. 64. Reservation - A- booking made for a room or service in advance. 65. Reservation Confirmation - A document confirming a guest's - booking details. e 66. Reservation Source - The - platform used to- book a reservation (e.g., direct booking, OTA). - 67. Reservation Status - The current status of a reservation (e.g., confirmed, canceled). = 68. Room Block - A - group of rooms reserved for an event or group. 69. Room Inventory - The total number of rooms available in a hotel. => 70. Room Status - The- current state- of a room (e.g., vacant, occupied, under cleaning). 71. Rooming List - A list of guests and their - room assignments, often used for group -- 72. Service Recovory - The process of = addressing and resolving guest complaints to improve = their experience. - 73. Shoulder Season - The- time between- high (peak) and e low (off-peak) seasons, - where demand and prices are generally moderate. - - 74. Suite - A- separate living ande larger room with - sleeping areas, often more luxurious. - 75. TAT (Turnaround Time) - The- amount of time required to clean and prepare a room for - a new guest after the previous guest checks out. 76. Turn-Down Service -- Housekeeping preparing the room for the evening by providing small touches, like placing chocolates on the bed. e - - 77. Undersell - When the hotel has- fewer bookings than- capacity, often leading = to last-minute promotions. 78. Understay - When a guest checks out earlier than their original booking dates. E 79. Upsell - Encouraging guests to purchase additional services or upgrades. 80. Upgrade - - - Offering a guest a better - room or service, sometimes - complimentary or for an additional fee. - = 81. Walk-in - A guest arriving without a reservation and requesting a room. 82. Walked Guest - A guest with a reservation who is sent to another hotel E due to overbooking. 83. Wake-Up Call - A call arranged by the front desk to wake a guest at a specified time. 84. Waitlist - A list of guests wanting to book a room when the hotel is fully booked. => 85. Yield Management - A revenue management strategy that adjusts room rates F based on demand.