Specifying Quality for Tourism and Hospitality Services PDF

Specifying Quality for Tourism and Hospitality Services GROUP 3 balahadia, bernadette, cabral, atasha, hirang, nadine, isidro, rachael, natividad, rose, sulit, ethel Specifying Quality for Tourism and Hospitality Services Quality Con...

Specifying Quality for Tourism and Hospitality Services GROUP 3 balahadia, bernadette, cabral, atasha, hirang, nadine, isidro, rachael, natividad, rose, sulit, ethel Specifying Quality for Tourism and Hospitality Services Quality Control and Reliability Inspections  A seamless stay is what every guest expects, and every little detail counts towards this experience – from tidy rooms to the friendliness of the staff. But how do they ensure that high standards of quality are consistently met? That’s where quality control in the industry comes into play.  Quality control in the industry entails the use of systematic processes to maintain excellent service, consistency, and guest satisfaction. Setting Standards Traning key steps in Staff achieving Monitoring Quality Feedback Control Improving  The ability to consistently deliver exceptional services is not only a reflection of a company's commitment to excellence but also a means of distinguishing itself in a crowded marketplace. Specifying Quality for Tourism and Hospitality Services Reliability Inspection  RELIABILITY refers to the ability of a hotel or other business to deliver its products and services consistently and dependably, without errors or delays.  INSPECTION is to assess and maintain the quality standards set by the establishment. RELIABILITY INSPECTION to ensure that an organization can deliver quality experiences consistently, ultimately enhancing customer satisfaction. What is Product Quality? According to the website indeed (2024), it refers to how well a product satisfies customer needs, serves its purpose and meets industry standards.  Why is it important to check the product quality? For companies, product quality helps in earning customer loyalty,establishing brand recognition and managing costs. Methods of Checking Product Quality (Estrella, 2023) 1. Product Inspection involves a randomized quality check of products from the manufacturing site. Methods of Checking Product Quality (Estrella, 2023) 2. Product Testing takes place in a controlled setting (e.g., a certified laboratory) to see if the product passes relevant safety and quality regulations. The Difference between Product Inspection and Product Testing  What are the Types of Materials Checked for Quality? 1. Raw or Purchased Materials all purchased items should be inspected to see that they are of the right kind and quantity.  What are the Types of Materials Checked for Quality? 2.Work-in-progress Regardless of the method used to inspect work in progress, the final inspection of the product should probably have done by an independent inspection department.  What are the Types of Materials Checked for Quality? 3. Finished Products in order to ensure that it has undergone the correct process and has been made. When is it Best to Check Quality? After a critical operation Before a costly operation Before operations that will cover up defects Before assembly operations Before storage Before operations where faulty materials/products may break/jam the machines Finished part components Automatic and semiautomatic machines Where to Inspect? 1. Floor Inspection - is what it's called when it is done at the job or workplace. 2. Central Inspection is where materials are being carried to a central inspection crib, where they are left to be inspected. Specifying Quality for Tourism and Hospitality Services Inspection Shortcomings Judgement is involved in almost all inspections, even when mechanical devices as micrometers, gauges, or comparators are used, because there are always borderline cases. Inspector has to judge whether an item passes or no. their decision is important.  Care should be taken to be sure that inspectors do notsubstitute their own standards for those set by engineering  Fatigue may cause the inspector to miss some of the bad products Specifying Quality for Tourism and Hospitality Services  educing R Inspection Activity  Repetitive manual jobs, including inspection, can often be 1. mechanized.Even the visual part of inspection can sometimes be transferred to the machines. Sometimes it is necessary to know a parts exact size but only that it is between two limits and not beyond. 2.  Improve the machine or set them properly so that it does not get out of 3. adjustment. All that is necessary is to inspect the first few pieces, andthen another piece occasionally to assure that the machine is still in adjustment. Install a sense of pride of workmanship in each worker and withinreason, let them be responsible for checking their own work andreporting problems as they 4. occur.  Process Control Process control is a way to monitor and manage the conditions in which businesses make and transport products to ensure conformity and quality, limit waste and increase efficiency. Process control is common in manufacturing and continuous production environments.  IMPORTANCE OF Process Control The importance of process control cannot be overstated, especially in industries like tourism and hospitality, where maintaining consistent service quality is crucial for customer satisfaction and business success.Process control is vital for maintaining quality, efficiency, safety, customer satisfaction, and profitability. It helps tourism and hospitality businesses operate smoothly, adapt to changing market conditions, and maintain a competitive edge.  Key Components of Process Control Systems Monitoring This involves continuously observing process variables to collect data on performance and conditions, such as temperature, pressure, and flow rates.  Key Components of Process Control Systems Control System Automated systems like Programmable Logic Controllers (PLCs) and Distributed Control Systems (DCS) are used to make real-time adjustments based on monitored data.  Key Components of Process Control Systems Standard Operating Procedures (SOPs) These are established guidelines that ensure tasks are executed consistently across the organization.  Key Components of Process Control Systems Feedback Loops Feedback systems allow for the output of a process to be fed back into the control system, enabling adjustments to maintain desired performance levels.  Basic Quality Process 1. Quality Planning Quality planning involves detailed decision-making to ensure that your product or service meets the high standards expected by your customers. A quality plan, typically a collection of documents, outlines a company’s quality objectives, standards, practices, resources, specifications, and procedures.  Basic Quality Process 2. Quality Assurance Quality Assurance involves ensuring that the processes used to produce the product or deliver the service are efficient and effective. It involves activities such as process design, process implementation, process monitoring, and process improvement.  Basic Quality Process 3. Quality Control Quality control is a process through which a business seeks to ensure that product quality is maintained or improved. Quality control requires the company to create an environment where management and employees strive for perfection.  Quality Circle A quality circle is a group of employees who perform a similar task at work and regularly meet in the workplace to detect and analyze workplace problems and devise solutions, improve the quality control of products and facilitate high standards in the workplace.  Benefits of Quality Circle Allow employers to utilize the strengths and talents of employees, foster cooperative working and team spirit in the workplace and encourage employees to consider different perspectives to solve problems. What is a Quality System Quality System Quality management system (QMS, alternatively “quality system”) is defined as a formalized system that documents processes, procedures, and responsibilities for achieving quality policies and objectives. What is Quality System on Service A “Quality System” in an organization's blueprint: it identifies business models and processes, provides details about how their people will work together to get things done, and establishes specifications for performance  REFERENCES Estrellas, L. (2023, December). A Quick Guide to Product Inspection. https://safetyculture.com/topics/quality-assurance- and-quality-control/product-inspection/ Indeed. (2024, August). Understanding Product Quality: What It Is and Why It Matters. https://www.indeed.com/career- advice/career-development/product- quality#:~:text=For%20companies%2C%20product%20quality%2 0earns,losses%20through%20product%20quality%20control.  REFERENCES Kelley, M. (2024). Decoding Quality Control: A Hotel Industry’s Secret. Trax Analytics https://traxinsights.com/2023/11/25/quality-control-hotel/ (2016). Hospitality Industry Training. https://esoftskills.com/hospitality/quality-control-in-tourism- services/ Almazar, M. Chapter 3 Specifying Quality For Tourism and Hospitality Services. https://www.scribd.com/document/666337087/Chapter-3- Specifying-Quality-for-Tourism-and-Hospitality-Services.  REFERENCES The Importance of Quality Management in The Travel Industry. https://www.tutorialspoint.com/the-importance-of-quality- management-in-the-travel-industry Thank You!