Ethics in Dental Radiography - Patient-Radiographer Relationship - Fall 2023 - RMI 424 PDF

 ‫بسم هللا الرحمن الرحيم‬ ‫ق الوا سبحانك ال علم لنا إال ما علمتنا‬ ‫إنك أنت العليم الحكيم‬ ‫صدق هللا العظيم‬ ‫البقرة آيه ‪32‬‬ Course Title: Principles of CBCT, Panorama and Cephalometry Course Code: RMI 424 Topic of Lecture :Ethics in Dental Radiography Lectur...

 ‫بسم هللا الرحمن الرحيم‬ ‫ق الوا سبحانك ال علم لنا إال ما علمتنا‬ ‫إنك أنت العليم الحكيم‬ ‫صدق هللا العظيم‬ ‫البقرة آيه ‪32‬‬ Course Title: Principles of CBCT, Panorama and Cephalometry Course Code: RMI 424 Topic of Lecture :Ethics in Dental Radiography Lecturer: Dr. Mushira Dahaba Post :Professor /Program Director F A C U L T Y O F D e n t i s t r y T h e F u t u r e S t a r t s H e r e  Ethics in Dental Radiography (Patient –Radiographer Relationship) Prof. Mushira M.Dahaba Dentistry Program Director Professor of Oral& Maxillofacial Radiology, Cairo and Galala Universities  Objectives of the Lecture At the end of this lecture, the student will be able to :- 1-Identify the key words related to patient relations. 2-Discuss the verbal, nonverbal and listening skills. 2-Discuss how facilitative skills can be used to enhance patient trust.  Dental Radiographer needs Interpersonal Skills To To establish communicate trusting relations with patients with patients To promote patient’s confidence  al S k i l l s r p e r s o n Inte and al S k i l l s Tec h n i c Technical skills are required in combination with interpersonal skills to enhance patient's health care.  A- Communica- -tion Skills Interpersonal Skills are defined as skills between persons that promote relationships between them.  o n S k i l l s u n i c at i C o m m Communication Skills are defined as interpersonal skills by which information is exchanged between two or more persons.  at i o n S k o m m u nic rbal C Verbal Communication Skills are defined as the use of language (words) bal Communication Sk Should Not 1-Non-professional Words:- extract not pull repair or restore not fix 2-Avoiding some words used in dental sessions as: scrape, cut,drill,zap. 3-Excessive use of technical words may cause confusion and miscommunication as they are sometimes not easily understood by the patient. 4-Excessive use of slang can increase the chance of misunderstanding. 5-Careless use of language as unnecessary words as :you know. Its like, I mean….may make it difficult for the patient to understand the radiographer. 6-A loud tone of voice is impolite,and is associated with fear and anger. Should 1-Speak in a pleasant and relaxing manner. 2-The use of a soft tone as it is soothing and spreads warmth and concern. 3-Speak in a non-rushed and non-tense manner.  n i c at i o n C o m m u Ve r b al Non-Verbal Communication Skills are defined as the use of eye contact and body (postural)movements are important).Consitency exists between Verbal and Non-Verbal messages.The Verbal message is enhanced by the non verbal message. erbal Communication S 1-They can substituts verbal messages,knod of head means agree while shake means disagree. 2-Can be used to enhance communication;combining the statements” nice to see you” by a smile. A-Posture and Body Movement B-Eye Contact They convey the attitude of the When listening to a patient radiographer ;an attentive and slightly ,the radiographer should leaning posture towards the patient maintain eye contact, as it is with still relaxed hands are associated associated with interest and with warmth and interest. attention and initiates a Conversely, folded arms across the powerful role in the initiation chest and finger tapping and a of interpersonal relations ; slumped posture signal wandering eyes; are coldness…patient will understand and interpreted by indifference remember information from an and lack of concern. interested professional person.  n g S k i l l s - L i s t e ni III **Its more than just hearing,it is receiving and understanding of the messages. **It decreases chances of misunderstanding. **A good listener communicates interest and attention. **Combine nonverbal messages while listening to the patient;a facial expression or a nod to convey emotional interset. **Paraphrase what the patient has just presented. **Don’t interrupt the pateint or get distracted by looKing in your watch or mobile.  o n S k i l l s a c i l i t at i IV- F **It is the act of making things easier to develop a trusting relation. He will believe in your professional skills that you will treat him in a beneficial way and not a harmful or financial way. **When a patient trusts a clinician or specialist ,he will provide correct and detailed information,will coperate and will return back for further treatment.  ve S k i l l s a c i l i t at i F **1-Encouraging Questions **2-Answering Questions 3-Responding with actions (ex.asking for a glass of water )and 4-Expressing warmth(friendly and smiling way)  B-Patient Relations 1-First Impression 2-Chairside Manner and Patient Relations and Patient Relations 3-Attitude and Patient Relations  1-First Impression and Patient Relations Appearance and greetings Clean uniform, clean hands and nails Fresh breath No sweat odors Greet patients by name  2-Chairside Manner and Patient Relations Relaxing chairside manner to make the patient feel comfortable and at ease. Confident chairside manner Avoid comments like “oops” that indicate lack of control. Educate the patient with procedures.  3-Attitude and Patient Relations Any manner indicative of a mood as follows ,is required:- Courtesy Being polite Honesty Tolerance Thank You