When To Refer Out Vs When To Drop PDF

When to refer out vs When to drop  Introduction Strategic client management is vital for a law firm's efficiency, reputation, and client satisfaction. By evaluating cases and deciding whether to handle them internally, refer them out, or drop them, firms can allocate resou...

When to refer out vs When to drop  Introduction Strategic client management is vital for a law firm's efficiency, reputation, and client satisfaction. By evaluating cases and deciding whether to handle them internally, refer them out, or drop them, firms can allocate resources effectively. This approach manages caseloads and increases positive outcomes for clients, enhancing the firm's standing and client relationships.  Step 1 The case manager and the medical doctor will Refer Out present a CRC to Justin for approval. This refers to the process of transferring a client's case to another attorney or law firm that possesses specific expertise or resources better suited to handle the complexities of the case. Step 2 This decision is made to ensure that the Submit a referral request so the Referrals client receives the best possible department can start preparing the case for a representation and outcome for their potential referral situation. attorney.  Step 1 Identify the unresolved issues and consult your secondary and the Drops Drop department to seek for advice/approval. Dropping a case means formally ending the firm's representation of a client. This typically happens due to client non-cooperation, insufficient evidence, or liability issues that hinder case success. Proper documentation Step 2 and communication are essential to protect After receiving approval, both the firm's and the client's interests. submit a drop request so the Drops department can finalize the drop.  When to Refer Out Criteria for Referral: Case Value and Complexity Expertise and Specialization Client’s Best Interest High Medical Expenses Complex liability issues Expertise and Specialization: Need for specific legal expertise  Referral Process Step-by-Step Guide: 1. The case is presented in a CRC or with the manager and approved for referral. 2. The referral auditor checks that the case meets the positive criteria for referral. 3. A referral specialist will handle the referral process. 4. The referrals department sorts and assigns the cases. 5. Communication is established with potential attorneys. 6. The client is informed, and their expectations are managed.  Examples of Referral Cases Positive Criteria Example 1: Example 2: Litigation purposes: Example 3: Multiple Demand Case has been decided Undersirable Case Rejections: Expertise and to be referred out for Characterisitics: Client’s Best Interest Case hasSpecialization experienced at litigation because Case that will benefit least three demand damages are not from an attorney with rejections, indicating substantial enough specific expertise difficulty settling Example 4: Undesirable Case Example 5: Characteristics: High Medical Expenses Denied Liability and >$20,000 Low Damages  When to Drop Criteria for Dropping a Case: Unresolved Issues: Expertise and Client’s Best Interest Lack of cooperation from the client Specialization Denied liability No coverage Plaintiff being placed at fault *There can be more options to drop, please notify your secondary/drops department if you believe it’s more complex.  Drops Process Step-by-Step Guide: 1. Do a run-through with your secondary and give your reasons why you believe it’s a drop. 2. The secondary or CH will inform the Drops department of the potential drop 3. Drops departments does a Weekly evaluation where they review and authorize the drop 4. If the drop is authorized then the dept. will proceed with sending drop letters and making the drop call  Communication and Documentation Importance of Communication: Ensuring all decisions are communicated effectively to the client Transparency and maintaining client trust Documentation: Ensuring all discussions and decisions are well-documented for future reference  Conclusion Strategic referrals and client drops are crucial in client management. Referring clients to specialists ensures they receive the best service, while dropping those who are not a good fit allows better resource allocation. The key focus is always on the client's best interests, fostering trust and long-term relationships. Thank You