English-10_q1_CLAS5-Analytical-Listening-in-Problem-Solving-RHEA-ANN-NAVILLA-1.pdf

10 NAME:__________________________________________ GRADE/SECTION:______________________________ ENGLISH Quarter I – Week 5 Analytical Listening CLAS CONTEXTUALIZED LEARNING...

10 NAME:__________________________________________ GRADE/SECTION:______________________________ ENGLISH Quarter I – Week 5 Analytical Listening CLAS CONTEXTUALIZED LEARNING ACTIVITY SHEETS SCHOOLS DIVISION OF PUERTO PRINCESA CITY English – Grade 10 Contextualized Learning Activity Sheets (CLAS) Quarter I – Week 5: Analytical Listening First Edition, 2021 Republic Act 8293, Section 176 states that: No copyright shall subsist in any work of the Government of the Philippines. However, prior approval of the government agency or office wherein the work is created shall be necessary for the exploitation of such work for a profit. Such agency or office may, among other things, impose as a condition the payment of royalties. Borrowed materials (i.e., songs, stories, poems, pictures, photos, brand names, trademarks, etc.) included in this CLAS are owned by their respective copyright holders. Every effort has been exerted to locate and seek permission to use these materials from their respective copyright owners. The publisher and authors do not represent nor claim ownership over them. Published by the Schools Division of Puerto Princesa City Development Team of the Contextualized Learning Activity Sheets Writer: Angelica J. Delgado Content Editor: Eva Mae Alababstro- Canas Language Editor: Eva Mae Alabastro-Canas Proofreaders: Noemi M. Lomocso, Eva Mae Alabastro-Canas & Lino S. Cabrera Reviewer: Glenda A. Almeniana, EPS English Layout Artist: Lino S. Cabrera Management Team: Servillano A. Arzaga, CESO V, SDS Loida P. Adornado, PhD, ASDS Cyril C. Serador, PhD, CID Chief Ronald S. Brillantes, EPS-LRMS Manager Glenda A. Almeniana, EPS-English Imelda C. Oblan, District Supervisor Eva Joyce C. Presto, PDO II Rhea Ann A. Navilla, Librarian II Division Learning Resources Evaluators: Ronald S. Brillantes, Mary Jane J. Parcon, Jay M. Maravilla, Irene Joy B. Pablico, and Carissa M. Calalin Division of Puerto Princesa City-Learning Resource Management Section (LRMS) Sta. Monica Heights, Brgy. Sta. Monica, Puerto Princesa City Telephone No.: (048) 434 9438 Email Address: [email protected]  Lesson 1 Analytical Listening in Problem Solving MELC: Employ analytical listening in problem solving Objectives: 1. Define analytical listening and its sequential processes; 2. Identify problems on the given situations: and 3. Employ analytical listening in problem solving. Let’ s Try Directions: Read each question carefully. Write the letter of the correct answer on the space provided before the number. ______ 1. What is referred to as a person’s ability and capacity to carefully and properly understand the sounds heard? A. Analytical listening C. Empathic listening B. Comprehensive listening D. Appreciative listening ______2. What do you call the process of identifying a problem, developing possible solution paths, and taking the appropriate course of action? A. Analytical listening C. Problem solving B. Appreciative listening D. Defining problem ______3. What is referred to as dealing with one’s ability to carefully listen, to examine messages and to provide significant responses? A. Analytical listening C. Empathic listening B. Comprehensive listening D. Appreciative listening ______4. The following are examples of analytical listening in problem solving EXCEPT: A. Debugging a computer program. B. Watching your favorite pet playing. C. Listing down the step-by-step process of baking a chocolate cake. D. Dealing with an awkward customer when working part-time in a restaurant. For numbers 5 to 7, please refer to the following ideas/descriptions about analytical listening.Identify the key process or stage each relies on, A. Receiving B. Understanding C. Remembering D. Evaluating E. Responding ______5. “When the candidate finally started speaking, the cheering and yelling was so loud that the candidate couldn’t be heard easily despite using a speaker system.” ______6. It is also important to know that you can improve your memory of a message by processing it meaningfully—that is, by applying it in ways that are meaningful to you (Gluck, et al., 2008). 2 ______7. This allows the listener to provide verbal and/or non-verbal feedback and responses based on the listening context. For numbers 8 to 10, please listen to the dialogue below: (You may ask help from your parents or any of the household members to read it for you) Mr. Pat: Hello, good day! Is it healthyquip.com? Seller: Yes Sir, how may I help you today? Mr. Pat: I would like to follow up on my packages. I ordered 10 boxes of face masks and 50 pcs face shields and they are supposed to be delivered last August 15th but I have not received the order. Seller: May I know your order tracking number please? Mr. Pat: Yes sure, it is PPPSPLN000039823. Seller: Sir, based on my tracking system, your order will be delivered today at 09 Divine Street, Bgy. Tiniguiban, Puerto Princesa City, Palawan. Mr. Pat: Oh, I was expecting for early delivery. Seller: I am really sorry. I have not checked that your chosen brands of face masks and face shields are already out of stock, but you will certainly get all your orders today. Mr. Pat: Okay, thank you. Seller: Thank you for calling Healthyquip shop Sir! Have a good day! ______8. What is the conversation all about? A. A customer inquiring from an online shop about his order. B. A customer asking to return his previous order. C. A seller requesting for the full payment of an order. D. A seller describing brands from his online shop. ______9. What do you think is the main problem of Mr. Pat? A. Refunds for the items. B. Payments for the items. C. Delays on the delivery of the items. D. Damages on the delivery of the items. ______10.In what way does the seller help Mr. Pat solve the problem? Arrange the following ways (using numbers 1, 2 and 3) based on the conversation listened to: ____ Explains the main cause of the complaint ____ Asks for the complete tracking order number ____ Tells exactly the delivery date of the items and address of the customer A. 3-2-1 B. 1-2-3 C. 2-1-3 D. 3-1-2 3  Let’ s Explore and Discover Analytical Listening is focused more on the interpretation and meaning of the actual sound. What are the characteristics of analytical Listening– is the ability to listening? accurately receive and interpret messages in the Evaluates a message for purpose of accepting or communication process. rejecting it. Focuses on the evaluation whether a message is Analytical Listening – is a logical and reasonable. person’s ability and capacity to Asks you to make judgments based on your carefully and properly evaluation of the speaker’s arguments. understand the sounds heard. Challenges the speaker’s message by evaluating its accuracy and meaningfulness. Problem Solving – is the Uses critical thinking skills. process of identifying a problem, developing possible (Source: Engeleberg, I. N. and John A. Daly. (2013). Think: Public Speaking. USA: Pearson Education, Inc. Lucas, solution paths, and taking the Stephen E. (2009). The Art of Public Speaking. 10th ed. New appropriate course of action. York: McGraw-Hill Companies, Inc. Pearson, J. et. al. (2008). Human Communication. 3rd ed. New York: McGraw- Hill Companies, Inc) What are the key processes of analytical listening? Stage 1: RECEIVING (The intentional focus on hearing the speaker’s message) Stage 2: UNDERSTANDING (The attempt to learn the meaning of the message) Stage 3: REMEMBERING (The recollection of the message) Stage 4: EVALUATING (The judgment on the value of the message) Stage 5: RESPONDING (The involvement of feedback to the message) Analytical listening makes a person easier to reconstruct a situation and to find a solution rationally. (Source: “Stages of Listening “Accessed August 18, 2021. https://open.lib.umn.edu/publicspeaking/chapter/4-4-stages-of-listening/) What are the steps in problem solving? 1. Define the problem. 2. Determine the root cause 3. Develop alternative solutions. of the problem. 4. Select a solution. 5. Implement the solution. 6. Evaluate the outcome. (Source:“The Six Step Problem Solving Model” Accessed August 18, 2021. https://www.uapb.edu/sites/www/Uploads/Assessment/webinar/session%20 3/NewFolder/6%20Step%20Problem%20Solving%20Process.pdf) Question: Have you ever experienced any of the following situations? § Thinking about how to manage your budget and to keep going until the end of the week § Developing a technique to reach the next level of Mobile Legends game § Working out why your cellphone won’t respond § Analysing data from a Science Investigatory Project 4  Let’ s Practice Activity 1 Directions: Write / on the space provided if the idea about analytical listening is correct, and write X, if incorrect. __________ 1. It uses critical thinking skills. __________ 2. It focuses on the evaluation of whether a message is logical and reasonable. __________ 3. It emphasizes more on the interpretation and meaning of the actual sound. __________ 4. It eliminates the process of making judgments. __________ 5. To learn the meaning of the message is a process of listening analytically. Activity 2 Directions: Act out the dialogue with a partner (you may ask help from your parent or any household member). Answer the given questions by choosing the best letter of your choice. Patient: Good morning doctor. Doctor: Good morning. You look pale and your voice is out of tune. Patient: I’ve stomachache and loose motions since last night. I also vomited few times in the night. Doctor: What did you eat yesterday? Patient: I ate some snacks on the roadside eatery. It’s likely a result of that.. Doctor: Likely you ate contaminated food. Because of diarrhea, you’ve lost plenty of body fluids. You need to be hydrated. Drink water regularly. Mix some Glucon-D powder or Electral in it. Fruit juice is fine too. Avoid caffeine, dairy products, and solid foods at least till evening. And get plenty of rest. Patient: Any medicines, doctor. Doctor: Yes, I’m prescribing few to control diarrhea. Patient: Thank you, doctor. (Source: “Conversations between a Doctor and a Patient.” Accessed August 19, 2021 https://lemongrad.com/conversation-between-doctor-and-patient/) ) ______ 1. What is the conversation all about? A. A sick person talking to a doctor C. A doctor calling his patient B. A person missing his personal doctor D. A doctor prescribing medicines ______ 2. Does the patient have a problem? A. Yes, the patient suffered from a stomachache. B. None, the patient just had a friendly call. C. Yes, the patient tested positive of Covid-19 virus. D. None, the patient just asked about categories of medicines. ______ 3. How does the patient get sick? A. By playing all day alone C. By not drinking water regularly B. By eating contaminated food D. By drinking more coffee in a day on the roadside ______ 4. If you were the patient, would you also call a doctor? Why? A. Yes, because a doctor can prescribe medicines for the sick. B. No, because I can ask anyone from the house to give medicines. C. Yes, because a doctor is a good friend. D. No, because I can handle the situation. 5 ______ 5. How does the doctor help the patient? A. States all the TO-DO list. B. Provides all the medicines. C. Gives more drinks and appetizers. D. Explains the possible cause and then gives all the necessary things to do. Reflect on this… What have you realized after knowing the principles and characteristics of analytical listening? Let’ s Do More Activity 1 Directions: Listen carefully to the song “Heal the World” by Michael Jackson. In the absence of any audio material for this activity, you may ask help from any of the household members to sing it for you (referring to the certain lyrics of the song below). Then answer the given questions. HEAL THE WORLD by Michael Jackson If we try we shall see (Think about um, the generations In this bliss we cannot feel And ah, say we want to make it a better place for Fear or dread our children We stop existing and start living And our children's children so that they, they Then it feels that always They, they know it's a better world for them Love's enough for us growing And think if they can make it a better place) Make a better world, make a better world. There's a place in your heart (Chorus) And I know that it is love And this place could be much Bridge: Brighter than tomorrow. And the dream we would conceived in And if you really try Will reveal a joyful face You'll find there's no need to cry And the world we once believed in In this place you'll feel Will shine again in grace There's no hurt or sorrow. Then why do we keep strangling life There are ways to get there Wound this earth, crucify it's soul If you care enough for the living Though it's plain to see, this world is heavenly Make a little space, make a better place. Be God's glow. Chorus: We could fly so high Heal the world Let our spirits never die Make it a better place In my heart I feel For you and for me and the entire human race You are all my brothers There are people dying Create a world with no fear If you care enough for the living Together we'll cry happy tears Make a better place for See the nations turn You and for me. Their swords into plowshares We could really get there If you want to know why If you cared enough for the living There's a love that cannot lie Make a little space to make a better place. Love is strong It only cares for joyful giving. (Chorus) ______ 1. What is the song all about? A. A better place to live in C. The wonders of humankind B. The children’s future home D. A beautiful vision of healing for humanity 6 ______ 2. Who is the song writer? A. Michael Jackson B. Lea Salonga C. Randy Newman D. Maria Carey ______ 3. What is the key message of the song? A. Make a better world B. Care enough for the living C. Start living with no fears and worries D. Be understanding and compassionate for the entire world ______ 4. Why do we need to heal the world? A. Because of poverty and conflicts. C. The pandemic strips us off too much. B. Many are silenced and depressed. D. All of the above. ______ 5. How can we heal the world? (Cite at least 2 problems from the song and list down the mentioned ones/your own solutions for each problem) PROBLEM SOLUTION 1. 2. Activity 2 Directions: Listen carefully to the ANC news report, (if in case, there is no available material to access the given link,you may ask help from your parents or any of the (1) Missmembers household Mijares is ato dutiful readdaughter sacrificing it for you). Thenherself matchto each finish key college, to take good question fromcare of a sickA Column with the corresponding ideas/descriptions in Column B. Link: https://www.youtube.com/watch?v=Nct3BintRdI&ab_channel=ANC24%2F7 PH now 'high risk' with positive 47% case growth for 2 weeks By Ma. Teresa Montemayor, August 9, 2021, 3:15 pm MANILA – The Department of Health (DOH) on Monday said the Philippines has gone up to high-risk classification as a rise in coronavirus disease 2019 (Covid-19) cases has been observed with a positive two-week growth rate (TWGR) at 47 percent. In an online media briefing, DOH Undersecretary Maria Rosario Vergeire reported an increase of 2,197 cases per day in the week of Aug. 1 to 7 at 8,695 cases per day compared to the previous week of July 25 to July 31 at 6,498 cases per day. Meantime, the national average daily attack rate is now at high risk which increased to 7.20 cases for every 100,000 population. “We would like to flag the National Capital Region (NCR), CAR (Cordillera Administrative Region), Region 1, Region 2, Region 4A, Region 7 and Region 10 with high-risk classification based on its moderate risk TWGR and high-risk average daily attack rate (ADAR),” Vergeire said. Apart from these high-risk areas, Region 3, Region 12 and Region 8, and Region 5 showed positive TWGR and Region 6 manifested high-risk ADAR. The NCR maintained a positive TWGR and a high-risk ADAR and is currently at high risk classification. Its ADAR now is at 12.70 per 100,000 population. “All of the areas in the NCR have positive TWGR. Pateros, Malabon, Navotas are at critical risk having high risk TWGR and ADAR,” Vergeire said. Twelve areas in the NCR have high-risk daily attack rates. These are the cities of Makati, San Juan, Pasay, Las Piñas, Muntinlupa, Parañaque, Valenzuela, Pasig, Mandaluyong, Taguig, Manila and Quezon City. “While overall healthcare utilization and intensive care unit utilization rates for NCR is less than 50 percent, we noted that the ICU utilization for districts 2, 3 and 4 have already reached 7 50 to 70 percent capacity. All 17 areas in the NCR have local Delta variant cases as of Aug. 5,” Vergeire said. As for deaths due to Covid-19, the fatality rate is plateauing on a national level which indicates a possible increase in the coming weeks. An evident rise in deaths was observed in Central Luzon and Central Visayas. (PNA) Column A Column B _____1. Who are the people involved in the A. August 1 to 7, entire Philippines news report? B. Seriously following health protocols _____2. What is the news report all about? and keeping oneself healthy _____3. When and where did the issue or C. The national average daily attack rate problem happen? is at high risk which increased to 7.20 _____4. Why did the issue or problem cases for every 100,000 population happen? D. Filipino people _____5. How is it possible for you to help E. August 9, 2021, entire Philippines in such a situation or problem? F. Philippines has gone up to high-risk classification as a rise in coronavirus disease 2019 (Covid-19) cases Reflect on this… Have you ever encountered life problems which caught yourself fighting and striving more? Let’ s Sum It Up Directions: Complete the short paragraph below by supplying the missing words or group of words. (1) _________________is a person’s ability and capacity to carefully and properly understand the sounds heard. It is consisting 5 sequential key processes namely; (a) receiving, (b) understanding, (c) remembering, (d) evaluating and (2) _________________. Problem solving is the process to (3) _________________, (b) determine the root cause of the problem, (c) develop alternative solutions, (d) select a solution, (4) _________________ and (5) _________________. 8  Let’ s Assess Directions: Read each question carefully. Write the letter of the correct answer on the space provided before the number. ______ 1. What do you call the process of identifying a problem, developing possible solution paths, and taking the appropriate course of action? A. Analytical listening C. Problem solving B. Appreciative listening D. Defining problem ______ 2. What is referred to as a person’s ability and capacity to carefully and properly understand the sounds heard. A. Analytical listening C. Empathic listening B. Comprehensive listening D. Appreciative listening ______ 3. The following are examples of analytical listening in problem solving EXCEPT: A. Debugging a computer program B. Watching your favorite pet playing C. Listing down the step-by-step process of baking a chocolate cake D. Dealing with an awkward customer when working part-time in a restaurant ______4. What is referred to as dealing with one’s ability to carefully listen, to examine messages and to provide significant responses? A. Analytical listening C. Empathic listening B. Comprehensive listening D. Appreciative listening For numbers 5 to 7, please listen to the dialogue below: (You may ask help from your parents or any of the household members to read it for you) Mr. Pat: Hello, good day! Is it healthyquip.com? Seller: Yes Sir, how may I help you today? Mr. Pat: I would like to follow up on my packages. I ordered 10 boxes of face masks and 50 pcs face shields and they are supposed to be delivered last August 15th but I have not received the order. Seller: May I know your order tracking number please? Mr. Pat: Yes sure, it is PPPSPLN000039823. Seller: Sir, based on my tracking system, your order will be delivered today at 09 Divine Street, Bgy. Tiniguiban, Puerto Princesa City, Palawan. Mr. Pat: Oh, I was expecting an early delivery. Seller: I am really sorry. I have not checked that your chosen brands of face masks and face shields are already out of stock, but you will certainly get all your orders today. Mr. Pat: Okay, thank you. Seller: Thank you for calling Healthyquip shop Sir! Have a good day! ______5. What is the conversation all about? A. A customer inquiring from an online shop about his order. B. A customer asking to return his previous order. C. A seller requesting for the full payment of an order. D. A seller describing brands from his online shop. 9 ______ 6. What do you think is the main problem of Mr. Pat? A. Refunds for the items. B. Payments for the items. C. Delays on the delivery of the items. D. Damages on the delivery of the items. ______ 7.In what way does the seller help Mr. Pat solve the problem? Arrange the following ways (using numbers 1, 2 and 3) based on the conversation listened to: ____ Explains the main cause of the complaint ____ Asks for the complete tracking order number ____ Tells exactly the delivery date of the items and address of the customer B. 3-2-1 B. 1-2-3 C. 2-1-3. 3-1-2 For numbers 8 to 10, please refer to the following ideas/descriptions about analytical listening. Identify the key process or stage each relies on. A. Receiving B. Understanding C. Remembering D. Evaluating E. Responding ______ 8. “When the candidate finally started speaking, the cheering and yelling was so loud that the candidate couldn’t be heard easily despite using a speaker system.” ______ 9. It is also important to know that you can improve your memory of a message by processing it meaningfully—that is, by applying it in ways that are meaningful to you (Gluck, et al., 2008). _____10. This allows the listener to provide verbal and/or no-verbal feedback and responses based on the listening contexts. 10  Answer Key LET’S PRACTICE 1. / 4. X 1. A 4. A 2. / 5. / 2. A 5. D 3. / 3. B LET’S DO MORE 1. D 4. D 2. A 5. Answers may vary 1. D 4. C 3. D 2. F 5. B 3. A LET’S SUM IT UP 1. Analytical Listening 4. Implement the solutions 2. responding 5. Evaluate the outcome 3. defining the problem LET’S TRY LET’S ASSESS 1. A 6. C 1. C 6. C 2. C 7. E 2. A 7. D 3. A 8. A 3. D 8. A 4. B 9. C 4. B 9. C 5. A 10. D 5. A 10. E References “Stages of Listening.”Accessed August 18, 2021. https://open.lib.umn.edu/publicspeaking/chapter/4-4-stages-of-listening/ Engeleberg, I. N. and John A. Daly. (2013). "Think: Public Speaking. USA: Pearson Education, Inc. Lucas, Stephen E. (2009). The Art of Public Speaking. 10th ed. New York: McGraw-Hill Companies, Inc. Pearson, J. et. al. (2008). Human Communication. 3rd ed. New York: McGraw- Hill Companies, Inc) “The Six Step Problem Solving Model.” Accessed August 18, 2021. https://www.uapb.edu/sites/www/Uploads/Assessment/webinar/session%203/NewFolder/6%20St ep%20Problem%20Solving%20Process.pdf “Conversations between a Doctor and a Patient.” Accessed August 19, 2021 https://lemongrad.com/conversation-between-doctor-and-patient/ “Philippines now “high risk’ of COVID-19 /ANC.” Accessed August 22,2021. https://www.youtube.com/watch?v=Nct3BintRdI&ab_channel=ANC24%2F7 Ma. Teresa Montemayor.“PH now 'high risk' with positive 47% case growth for 2 weeks.” Accessed August 22,2021. https://www.pna.gov.ph/articles/1149839 Michael Jackson. “Heal The World.” Accessed August 22, 2021. https://www.lyrics.com/lyric/9870151/Michael+Jackson/Heal+the+World Michael Jackson. “Heal The World.” Accessed August 25, 2021. https://www.songfacts.com/facts/michael-jackson/heal-the-world 11 FEEDBACK SLIP A. FOR THE LEARNER Thank you very much for using this CLAS. This learner’s material is aimed at ensuring your worthwhile learning through the help of your family members. For feedback YES NO purposes, kindly answer the following questions: 1. Are you happy and contented with your learning experiences using this CLAS? 2. Were you able to follow the processes and procedures that were indicated in the different learning activities? 3. Were you guided by anybody from your family while using this CLAS? 4. Was there any part of this CLAS that you found difficult? If yes, please specify what it was and why. B. FOR THE PARENTS / GUARDIANS Do you have any suggestions or recommendations on how we can make improvements to this CLAS to better serve the learners? Yes (Please indicate what this is/these are.) None Contact Number: __________________________________ NAME OF SCHOOL: Teacher’s Name and Signature: Parent’s / Guardian’s Name and Signature: Date Received: Date Returned: 12