Employee Management for a Bar and Restaurant PDF

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RadiantIron

Uploaded by RadiantIron

Cavite State University - Carmona

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bartender skills bar management customer service

Summary

This document details the duties, responsibilities, and important skills for bartenders. It goes on to provide an organizational structure for a bar, including the roles and responsibilities of management staff. It also includes information on bartender hygiene and grooming, and customer relations.

Full Transcript

bar & bev EMPLO MANAG YEE 1. enumerate the duties and OBJEC responsibilities of a bartender; 2. identify the operational TIVES function of a bartender; 3. learn the hygiene and proper grooming of a bartender 4....

bar & bev EMPLO MANAG YEE 1. enumerate the duties and OBJEC responsibilities of a bartender; 2. identify the operational TIVES function of a bartender; 3. learn the hygiene and proper grooming of a bartender 4. appreciate the bartender’s job; and the A bartender is also known as a bartende barman, barkeeper, mixologist, alcohol server, or bar chef, to mention a few. A bartender prepares r or serves alcoholic (and certain non- alcoholic) beverages behind a bar. Bartenders can operate in any licensed facility, including "bars" and taverns, restaurants, hotels, casinos, and other places. A bartender may also serve meals, take inventory, and BARTENDER’S IMAGE Analyse the Prepare alcohol or requirements and non-alcoholic drinks preferences of the for customers at clientele and alcohol-serving provide facilities. suggestions. Interact with Verify each clients, accept customer's orders, and deliver identification to hors d'oeuvres and ensure they are of beverages. legal drinking age. BARTENDER’S Keep your focus Create a menu IMAGE on the customer and foster a for the bar. positive visitor experience. Stock up on Abide with all supplies and dietary and goods for bars. beverage laws. SKILLS OF AN STRONG MEMORY IDEAL The one skill that any experienced barman should highlight is a strong BARTENDER recall. They enhance their short- term memory by memorising drink orders, cocktail components, or the names of well-known craft breweries. COMMUNICATION Bartenders converse and connect with many people throughout their shift. Bartenders are skilled communicators who may change their tone or demeanour SKILLS OF AN MIXOLOGY IDEAL Bartenders can be identified by their knowledge of well-known BARTENDER drinks or unusual mixtures. They often create new dishes and follow the latest seasonal fashions. TEAMWORK Bartenders work along with other bartenders, wait staff, cooks, and management. They value the collaborative nature of customer service and contribute to order fulfilment or staff support as needed. Bartenders monitor any alterations in the situation and provide SKILLS OF AN EFFICIENCY Pour liquids observe demand IDEAL Restock table service BARTENDER Take service orders Provide service orders Execute financial transactions Understanding how to effectively manage the vast range of professional obligations is necessary to complete activities promptly without sacrificing customer service. SKILLS OF AN IDEAL COMPOSURE BARTENDER Bartenders learn how to remain calm in stressful situations. Bartenders develop calm when they master the ability to identify stressful circumstances and respond properly, helping teammates, or handling a crisis. Bartenders who routinely take breaks and care for themselves perform better while under pressure to remain composed. GROOMING AND HYGIENE A bartender must have good personal hygiene; maintain oneself healthy, wear clean clothes and proper attire, keeping hair, teeth, and fingernails clean and sanitary. A well–groomed appearance helps bartenders seem more approachable and professional. GROOMING AND HYGIENE QUALITIES OF A BARTENDER EDUCATION PLEASING Bartenders must acquire or have PERSONALITY access to fundamental or sophisticated Bartenders ought to be education on par with friendly and humorous the market and the their interactions with bar. This might clients, bosses, and incorporate extra coworkers. training in customer QUALITIES OF A BARTENDER HONESTY ABILITY TO WORK WITH Bartenders are paid with OTHER PEOPLE significant sums of money, tips, and change, Bartenders should be and occasional requests able to use their own for free drinks and meals initiative, collaborate from friends and people. with other staff It is therefore crucial that members, and work well bartenders can be fully with management. QUALITIES OF A BARTENDER SELF-CONTROL SELF-CONTROL The manner in which a Bartenders must barman greets and maintain emotional converses with a control, be sensitive, customer is crucially discrete, polite, important. A bartender's tolerant, and show conduct should always be respect for both clients guided by discretion and and coworkers. humility. BAR ORGANIZAT Bar management organisational strategy identifies who must do specific tasks from time and growth. ION to time to more general matters like recruiting BAR ORGANIZAT An organisational chart for a bar or restaurant will make sure that beverages are provided and ION spills are cleaned up right away while customers are being served. Additionally, they may prepare your next-in-lines for increased responsibility and assist you prepare for potential employee turnover in bars and restaurants, sparing you from having to hire outside personnel later. TYPICAL BAR ORGANIZATION THE AL CHART OWNER The owner of a business may or may not handle tasks within the bar, but they are always in charge of major choices like spending, brand agreements, etc. They will have the last say on corporate strategy initiatives like growth as well as budgetary choices, which are often made by local employees. Owners of pubs and restaurants frequently participate actively TYPICAL BAR ORGANIZATION THE BAR AL CHART The bar MANAGER manager is responsible for keeping things running smoothly on a daily basis while also managing the business side of a bar. This includes scheduling, inventory tracking and maintenance, hiring, firing, and interviewing staff members, as well as problem-solving if a staffing, inventory, or other issue arises. The bar manager also sets up the organisational structure, assigns TYPICAL BAR ORGANIZATION AL CHART THE ASSISTANT BAR MANAGER Assistant bar managers assist the general bar manager with administrative work, employment training, inventory management, problem-solving, and any other responsibilities the general may assign them to. In order to ensure that there is always someone available who can lead, delegate and answer queries, assistant bar TYPICAL BAR ORGANIZATION THE BARTENDER AL CHART The bartenders' job is to serve and prepare beverages while maintaining patron satisfaction. They represent the business, and providing welcoming and helpful customer service is their main duty. However, they also have some cleaning responsibilities and inventory management responsibilities because they can see firsthand which goods are in demand, which TYPICAL BAR ORGANIZATION THE LINE STAFF AL CHART Servers, hosts, bussers, and any other personnel not fully occupying a particular or supervisory job are considered bar line crew. They are the lowest in the line of command, but they are also perhaps the most important since they maintain the bar tidy, take care of the patrons, and fill in when a crucial duty becomes vacant. thank you!!

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