Dusit International Corporate Orientation Training PDF

Corporate Learning & Development, Corporate Orientation Training Dusit International Updated March 2024 Welcome to Dusit International Corporate Learning &...

Corporate Learning & Development, Corporate Orientation Training Dusit International Updated March 2024 Welcome to Dusit International Corporate Learning & Development, Corporate Orientation Training Dusit International Updated March 2024  Mobile Phones Breaks Housekeeping Rules Washroom Participation Corporate Learning & Development, Corporate Orientation Training Dusit International Updated March 2024 What should we know… Dusit Key Milestone Dusit Businesses and Brands Dusit Competitive Advantages Corporate Learning & Development, Corporate Orientation Training Dusit International Updated March 2024 Our Milestone in Focus Corporate Learning & Development, Corporate Orientation Training Dusit International Updated March 2024 Established a legacy of excellence Thanpuying Chanut Piyaoui Founder of Dusit International (1921 – 2019) one of Thailand’s most respected businesswomen and a leading pioneer of the kingdom’s hospitality industry. Corporate Learning & Development, Corporate Orientation Training Dusit International Updated March 2024 The birth of modern-day Thai Hospitality Our story started when Thanphuying Chanut Piyaoui had a great vision to build a distinctive hotel that embraced gracious Thai hospitality at its core. “I wanted a hotel that would be the ones I admired in the USA but it has to be specifically THAI” 8 Corporate Learning & Development, Corporate Orientation Training Dusit International Updated March 2024 -Dusit Thani – which, translated from Thai, means ‘Town in Heaven’ (In Thai beliefs, Dusit is the name for the fourth of the six levels of paradise). The name also references a model utopia constructed by His Majesty King Rama VI in 1918, which demonstrated a harmony between Thai and western values. The Thai-inspired, gracious hospitality delivered at our hotels and resorts worldwide is also testament to this harmony. Corporate Learning & Development, Corporate Orientation Training Dusit International Updated March 2024 Building on Expansion Across the World Khun Chanin Donavanik Vice Chairman, Chairman of Executive Committee, Investment Committee Member Corporate Learning & Development, Corporate Orientation Training Dusit International Updated March 2024 Driving a Strategic Transformation, Balance-Expand- Diversify Khun Suphajee Suthumpun Chief Executive Officer Dusit International Corporate Learning & Development, Corporate Orientation Training Dusit International Updated March 2024 Dusit Key Milestones 1975 1993 1997 1948 – 2001 1949 Opened The Princess Hotel Listed on the Stock Exchange of Thailand Opened Dusit Thani College Expanded to Manila Brand Established in Thailand 1970 1987 - 1996 2001 Opened Dusit Thani Bangkok Hotel Opened hotels in Phuket, Pattaya, First hotel managed in Dubai Hua Hin, Korat, Chiang Mai and Bangkok 2001 – 2016 2006 Launched dusitD2 brand in Chiang Mai 2012 Opened hotel in Maldives 2014 Expanded to Nairobi Asset-light expansion overseas 2010 2013 2007 2015 Opened Le Cordon Bleu Dusit Opened hotel in Cairo Expanded to China Opened hotel in Guam and Krabi Culinary School Launched Dusit Devarana brand Opened hotel in Abu Dhabi 2020 2022 2018 Opened hotels in Doha, Guam, Opened hotels in Doha and China Acquired Elite Havens – Luxury villa management Thailand, Singapore, and China Opened Thailand’s first academy of 2016 Continued hotel expansion in Phu Quoc, China, Elite Havens expanded to India gastronomy with business incubation Opened hotels in China, Krabi, Thimphu, and Davao Opened first ASAI hotel in Bangkok facilities – The Food School Dubai and Khao Yai Launched ASAI brand Acquired Bonjour Bakery Asia 2016 – on going Expanded international school Invested in food business (NR Instant Produce) catering business in Vietnam Partnered with PTT Oil and Retail Business (OR)/ Modulus in Dusit Foods Balance, expansion and diversification 2017 2019 2021 2023 Developed mixed-use project Opened hotels in Cebu, Davao, Doha, Dubai, Opened hotels in Thailand, Opened hotels in Athens, Nairobi, (Dusit Central Park) Bangkok, and China Oman, and Guam and Thailand DREIT IPO Developed new JV condominium project Launched new group-wide Opened the first hotel in Japan (Hampton Sriracha) Devarana wellness concept Launched new group-wide Acquired Epicure Catering – Thailand’s leading Opened the first standalone sustainability program ‘Tree of Life’ international school catering business Kauai branch in Bangkok Set up new JV Savor Eats – Central Expanded to food retail and healthy food kitchen & Cloud dispensing network segment (Kauai brand). Opened Baan Dusit Thani restaurant. Launched Dusit Hospitality Services 12 Corporate Learning & Development, Corporate Orientation Training Dusit International Updated March 2024 Long-term Strategic 2023-2025 Roadmap 2019-2022 Unlock Value Creation 2016-2018 Restarting for The Next Normal Foundations Strengthening Opening of Invest in, and establish, Dusit Central Park new lines of business Strengthen business Set new strategic Expand hotel operations resilience with greater direction across the lodging revenue contribution from all spectrum business units Develop new Mission, Vision and Values Implement organizational Balance short- and long-term transformation (Operations revenue generation Focus on key and Technology) priorities IPO Food Business 13 Corporate Learning & Development, Corporate Orientation Training Dusit International Updated March 2024 Dusit International Employee 14 Handbook Vision Proud of our Thai heritage, uniquely delivering gracious hospitality to the world. Mission We empower our people to exceed expectations. Always. Core Values Care Commit Can do Corporate Learning & Development, Corporate Orientation Training Dusit International Updated March 2024 Our Businesses and Brands Corporate Learning & Development, Corporate Orientation Training Dusit International Updated March 2024 Our Five Business Distinctly Thai yet with global reach, our businesses leverage our expertise in operating full service hotels to deliver broadened experiences for customers and sustainable value for shareholders. Units Hotels & Resorts Hospitality Dusit Thani Excellence Centre (DTEC) & Education Real Estate Development Foods Other Hospitality Related Businesses Corporate Learning & Development, Corporate Orientation Training Dusit International Updated March 2024 China Changzhou Our Hotels & Resorts : Guangzhou Jiangsu Guangdong Where We Presence Zhejiang Dalian Building on our well-established brand positioning in Asia, Middle East, and Africa, our Greece Japan Kyoto global presence is set to expand from 19 Athens Qatar Nepal Vietnam Niseko Phu Quoc countries to more than 25 countries, with a Egypt Doha Kathmandu Dhulikhel Philippines Cairo Manila balanced portfolio of city Ho Chi Minh Hanoi Cebu and resort properties. Davao Lubi Island Oman India USA Jabal Akhdar Goa Guam UAE Cambodia 300 properties Kenya Nairobi Abu Dhabi Dubai Sri Lanka Phnom penh Singapore Singapore Maldives (243 villas and 57 hotels and resorts) Baa Atoll Indonesia Thailand Bali Bangkok Nusa Lembongan Bangkok Chiang Mai Lombok Approx. Pattaya Hua Hin Krabi 12,575 keys Bangkok Pattaya Hua Hin Khao Yai Pattaya Phatthalung Udonthani Phuket Hotels Koh Samui Phuket Villa Management 60 projects in the pipeline College / School Food Business *Figures/details as of 31 December 2023 Corporate Learning & Development, Corporate Orientation Training Dusit International Updated March 2024 Our Hotels & Resorts : Global Brand Map ULTRA-LUXURY LUXURY UPPER-UPSCALE UPSCALE HOTELS & RESORTS UPPER-MIDSCALE MIDSCALE ECONOMY LIFESTYLE & BRANDED EXTENDED CHARACTER URBAN RESORT WELLBEING RESIDENCE STAY HOTEL Corporate Learning & Development, Corporate Orientation Training Dusit International Updated March 2024 Ultra Luxury Full service Sanctuary Where you replenish Luxurious sanctuary of rare privacy. Holistic wellness to rejuvenate the mind, body, and soul in an-inspiring locations. Dusit Devarana Hot Springs & Spa Conghua, Guangzhou, China. Corporate Learning & Development, Corporate Orientation Training Dusit International Updated March 2024 Luxury Full service Theatre Where you are seen Every Dusit combines the grandeur of classic quality, the pleasure of the latest facilities and satisfaction of highly personalized service. Dusit Thani Kyoto, Japan Corporate Learning & Development, Corporate Orientation Training Dusit International Updated March 2024 Upper Upscale Extended Stay Fully furnished Blended for business and leisure Specifically designed for small families, digital nomads living in spacious suite offers ample room for work, relaxation, and recreation. Dusit Suites Athens, Greece Corporate Learning & Development, Corporate Orientation Training Dusit International Updated March 2024 Key Milestones Upscale Full service Members club Where things happen dusitD2s are vibrant destinations for people who make things happen, wherever they are, catering to all parts of modern life. dusitD2 Samyan Bangkok, Thailand Corporate Learning & Development, Corporate Orientation Training Dusit International Updated March 2024 Key Milestones Upper Midscale Select service Harbour Where you are welcome Dusit Princess is strategically located with a convenient access. An urban, contemporary design with an easy-going atmosphere. Dusit Princess Hotel Residences Nairobi, Kenya Corporate Learning & Development, Corporate Orientation Training Dusit International Updated March 2024 Lifestyle Sleep & go Hub. Where you plug in An Asian-inspired collection of hotels connecting curious travelers to vibrant local neighbourhoods. ASAI Kyoto Shijo, Japan Corporate Learning & Development, Corporate Orientation Training Dusit International Updated March 2024 Key Milestones Luxury Private Chef Personal Concierge Local Beauty private sanctuaries that transcend beauty to offer tailored personal service and unparalleled experiences that set the standard. Villa Natai Veyla Chi Samui at Lotus Residences Samui,Thailand Phuket, Thailand Corporate Learning & Development, Corporate Orientation Training Dusit International Updated March 2024 Upper Upscale to Luxury Collection of hotels Remarkable Characters, architecture and location Dusit's unwavering commitment to exceptional service create inspiring environments that foster deep and meaningful experiences for guests. Corporate Learning & Development, Corporate Orientation Training Dusit International Updated March 2024 B R A ND E D R E S I D E NC E S Dusit Residences provide modern amenities and direct access meet luxury home comforts and privacy. Corporate Learning & Development, Corporate Orientation Training Dusit International Updated March 2024 Our Education Offer a full range of hospitality education program with unique concepts fully Business integrated with industry experts. Corporate Learning & Development, Corporate Orientation Training Dusit International Updated March 2024 Our Real Estate Innovative projects leverage our rich hospitality experience to Development Business generate short-term revenue THB 46 bn mixed-use project on the corner of THB 1.4 bn high-end condominium project Silom-Rama IV roads, in partnership with Central in Sriracha, Chonburi, in partnership with Pattana. Origin Property. Opening target Hotel 3Q 2024 Office 2Q 2025 Retail 3Q 2025 Residence 4Q 2025 Completed and started transfer since Dec 2022 Corporate Learning & Development, Corporate Orientation Training Dusit International Updated March 2024 Corporate Learning & Development, Corporate Orientation Training Dusit International Updated March 2024 Our Foods With a ‘farm-to-fork’ concept, we aim to become a leading Asian-inspired food Business provider bringing consumers a unique gourmet experience in a sustainable way Manufacturing Raw Material Distribution & Retail Food Outlets Contract farming Food sourcing hub for International school catering business Farm2Plate as manufacturing partner Smart farming Dusit ecosystem and beyond Organic foods Standalone restaurant Port Royal as a manufacturer of frozen baked goods for B2B Bakery retail stores Savor Eats* - a pre-processed food sourcing, developing, and production hub Food delivery cloud* Be Natural | Be Organic | Be Healthy | Support the Local Community Corporate Learning & Development, Corporate Orientation Training Dusit International Updated March 2024 Established in 2003, Epicure Catering (ECC) is leading international school caterer in Thailand in offering the best quality products at the most affordable costs in and around Epicure the Southeast Asia region such as in Thailand, Vietnam and Cambodia. Market leader in Educational catering in Thailand for the last 12 years. Food Safety – ECC invests in staff training and development and employ their own full-time food safety/nutritionists. All staff work to Internationally recognized food safety guidelines. Kitchen Design – ECC has managed the installation of more than 20 projects with the last 24 months from design, layout, flows, equipment specifications and complete installation. 32 Corporate Learning & Development, Corporate Orientation Training Dusit International Updated March 2024 Food sourcing hub for Dusit’s ecosystem and beyond. Perform sourcing service to Dusit Gastro various operations under Dusit Group and 3rd party customers to optimize quality and overall cost Products Categories Frozen Bakery Cookie Muffin Pad Thai Coconut Seasoning Curry Paste Sauce* Milk* Sauce Mineral Water Organic Organic Rice Coconut Halal | Certified Plant Based | Gluten Free Remark: * New products in 2024 Corporate Learning & Development, Corporate Orientation Training Dusit International Updated March 2024 Bonjour Bonjour Bakery Asia – French artisan bakery for Thai taste Corporate Learning & Development, Corporate Orientation Training Dusit International Updated March 2024 Savor Eats A specialized food solutions provider dedicated to serving HoReCa (Hotel, Restaurant and Catering), convenience stores, and airlines delivers an extensive array of products and services meticulously crafted to fulfill the distinct requirements and preferences of these industries. We providing new solutions with specially curated services and experiences, creating crafted menus by our culinary experts, and key culinary collaborations across the region Distinctive online delivery platform Disrupt the food delivery service to not just delivery but search and curate legendary or popular tastes to reach broader and prosper higher through the new business platform. Bespoke food solution for HORECA Committed to achieving the ever-changing consumer demands, unique and tailored solutions are provided through the resources of our experts and technology. Corporate Learning & Development, Corporate Orientation Training Dusit International Updated March 2024 Our Five Business Distinctly Thai yet with global reach, our businesses leverage our expertise in operating full service hotels to deliver broadened experiences for customers and sustainable value for shareholders. Units Hotels & Resorts Hospitality Dusit Thani Excellence Centre (DTEC) & Education Real Estate Development Foods Other Hospitality Related Businesses Corporate Learning & Development, Corporate Orientation Training Dusit International Updated March 2024 Our Competitive Advantage Corporate Learning & Development, Corporate Orientation Training Dusit International Updated March 2024 38 Dusit Graciousness Pillars Personalized Services Locality Well-being Sustainability ▪ Pride in our Thai heritage ▪ Bring unique local experience to ▪ Integrate wellness throughout ▪ Translate our graciousness into ▪ Exceed guest expectation our guest entire operations best green practices ▪ Offer personalized service ▪ Embrace each properties ▪ Mindful of both the physical and ▪ Deepen our understanding of ’distinctive destination emotional well-being of our guests supply chains, collaborators, and characteristics and staff environmental and social impact. Corporate Learning & Development, Corporate Orientation Training Dusit International Updated March 2024 Personalized Services Dusit Graciousness Service Attitudes Care Commit Can do Connect Giving time and thoughtful Our team is key. We work Be positive and proactive, we Approachable and friendly, we attention to others and our collaboratively to deliver our take affirmative action and proactively interact with our surroundings, we take the promises and achieve our always seek solutions to guests, customers and initiative to deliver prompt goals. We learn from past challenges. Flexible and colleagues. We let them know and uniquely personalised experiences and strive for innovative, we aim to create who we are and why we are service to our guests, continuous improvement in meaningful experiences and here, and we listen attentively customers, and colleagues. all our daily tasks. genuine ‘wow moments’ for to their needs to provide our guests, customers, and effective assistance and colleagues. promote our offering. Corporate Learning & Development, Corporate Orientation Training Dusit International Updated March 2024 Locality and Experiences Corporate Learning & Development, Corporate Orientation Training Dusit International Updated March 2024 Wellness A Commitment to Traditional Wellness Devarana is Dusit's wellness solution, dedicated to the preservation of Traditional Thai healing wisdom and hospitality, employing the spirit of Buddhist Wellness principles and knowledge as passed down from generation to generation. Our approach and practice aims to restore and strengthen balance in your lifestyle, “You Pause, You Focus and you Grow” Pause Focus Growth Framing micro-moments Results-driven activities such as holistic Growing together as of physical wellbeing and therapies, immunity- global community with mindfulness awareness boosting mindfulness our service synergy and throughout the guest’s menu, and training sustainability initiatives journey session Devarana Wellness Corporate Learning & Development, Corporate Orientation Training Dusit International Updated March 2024 Dusit’s Sustainability Sustainability, as a pillar of Dusit’s Graciousness, can be simply explained as the way we operate our business ethically and responsibly to the environment and stakeholders in our value chain. It aim to lessen the potential adverse impacts to environment and local community where we set foot and foster the positive impacts along the value chain where practicable. Dusit Environment Society Good Governance Climate strategy Human capital development Corporate governance Energy management Talent attraction & retention Customer relationship management Water & wastewater management Occupational heath & safety Supply chain management Waste management & circularity Community engagement Risk & crisis management Biodiversity Human rights Customer experience Oher emission & pollutions, e.g.air Guest/Visitor/Occupant health & Cybersecurity & information security / emission, noise, etc. wellbeing Data privacy Service quality management Corporate Learning & Development, Corporate Orientation Training Dusit International Updated March 2024 Dusit’s Sustainability Program for hotels A sustainable future is not possible without What we consume can people and have a great impact, community, at this as our hotels work Initiatives with Initiatives with level our hotels are towards responsible particular particular focus on focus on working towards consumption through reducing our carbon reducing our carbon engaging with the local- and eco- footprint, from footprint, from water water community. sourcing. Acting Acting towards towards management management to the to the sustainability with sustainability with ban ban elimination elimination ofof waste waste on vulnerable species, on vulnerable species, and and pivoting pivoting to to use use of of single single use use plastics plastics and and alternative energy alternative energy more initiatives. more initiatives. sources. sources. 4 3 3 2 2 11 Corporate Learning & Development, Corporate Orientation Training Dusit International Updated March 2024 Dusit Gold Dusit Gold is a Dusit’s guest recognition programme designed to reward and enrich frequent guests every stays at Dusit’s finest participating hotels and resorts worldwide Membership level promotion is based on number of qualified stays or nights 3 membership tiers: Premier, Executive and Elite. Lifetime membership and free to join Membership Tier Premier Executive Elite Pinnacle Owners (Upon sign-up) (5 stays / 10 room nights*) (15 stays / 30 room nights*) (Internal use only) Corporate Learning & Development, Corporate Orientation Training Dusit International Updated March 2024 Dusit Gold Member need to book with qualified segments in order to receive member benefits while staying and to be able to accumulate number of nights/stays when checkout Market Segments Qualified Segments Unqualified Segments Dusit Best Available Rates (DBRRT) OTA Rates (static and dynamic) Corporate (CORPK, CORGL, CORPL, CORPP) Group Rates Government (GOVMT) Industry Rates Packages (HTPCK) Airline Crew Rates Advance Purchase (ADVPC) Employee and other related staff rates Promotion (PROMO) Friends & Family Rates Loyalty Programs (DLOYAL) Redemption Rates Long Stay Rates (LTERM) Long stay rates with a Complimentary Stays maximum of up to 14 days Gift Voucher Redemption Lucky Draw or Award Redemption Corporate Learning & Development, Corporate Orientation Training Dusit International Updated March 2024 Dusit Gold Benefits Dusit Gold Premier Executive Elite Dusit "Instant Delight" Rewards on every stay √ √ √ Dedicated Member Service Line √ √ √ Welcome Amenities √ √ √ Exclusive Accommodation, Dining and Spa offers √ √ √ Special Occasion Discounts/Credits √ √ √ Preferred Partner Offers √ √ √ Room Discount on www.dusit.com 10% 10% 10% Dining Discount at participating hotel restaurants 20% 25% 30% Devarana Wellness 10% 15% 15% Laundry Discount 20% 20% 20% Additional hours for Check-Out - subject to availability - 16:00 18:00 Free Local Land-line calls - √ √ Room Upgrade at Check-in - subject to availability - √ √ Rewards Redemption (Free Night, Cash Voucher, Airport lounge and more) - √ √ 48-Hour Guaranteed Room Reservation Availability - - √ Complimentary Mini-Bar (Soft drinks & Juices) - - √ Complimentary Breakfast - - √ Complimentary Use of Boardroom up to 2 hours - - √ Dusit Gold Pinnacle benefits will be shared separately Corporate Learning & Development, Corporate Orientation Training Dusit International Updated March 2024 The 4Cs People Strategy in Operation At Dusit, we create our employee experience. ALWAYS Competitive Pay and Pay for High Performance Performance (Probationary Review, Mid Year Review, Annual Performance Review, KPIs/ OKRs) Talent Management and Talent Culture Graciousness Hospitality Pillars and Service Characteristics Career Development Programs (D-Stars, LEAD, Multi-Skilling Qualifying Program) Foster a value driven, Brand Identity Build career Succession Planning high performance opportunities with job culture Vision, Mission, Values Promotion rotation and mobility Core Competencies Mobility : Transfer & Movement Brand Ambassador Cross Training Empowerment careers.dusit.com Sustainable Development: Environmental: Energy, Greenhouse gases, Waste, Pollutions. Social: Child Protection and Human Trafficking, Dusit Smiles Governance: Dusit Ways, Anti-Corruption, No Gift Policy Corporate Learning & Development, Corporate Orientation Training Dusit International Updated March 2024 The 4Cs People Strategy in Operation At Dusit, we create our employee experience. ALWAYS Employee Engagement Survey (EES) Learning and Development Employee Engagement Activities Digital Learning (Dusit Link & Learn, Virtual Learning, E-Learning) Communication Climate (Dusit Twitter Ideation, Town Hall, GM Dialogue, Departmental Meeting) Capability Individual Development Plan (IDP) Qualifying Program Unify all employees Recognition and Appreciation Expand functional (Dusit Gracious Award, Dusit Kob Khun Blended Learning (70-20-10) on the journey to and leadership skills Program, Dusit Culture Day, Dusit’s future Dusit Gracious Day) Accelerated Leadership Program (ALP) Staff Referral Program Operational Task Force Dusit Network Benefits (Staff Room Rate Pre-opening Task Force Program) Staff Exchange Program Health and Safety Workplace Coaching and Mentoring Comfortable Heart of the House Work Life Integration Corporate Learning & Development, Corporate Orientation Training Dusit International Updated March 2024 To meet the demands of a constantly shifting business environment, Dusit has revised and updated its core competency framework Dusit’s to drive sustainable results and ongoing professional development for team members across all properties and business units group- wide. Core Applicable to all levels, including leadership, the revised competencies have been designed to facilitate effective recruitment and Competencies selection, make it easier to pinpoint methods for measuring performance, and help you identify the areas in which you may need to develop your skills and knowledge as you grow your career within Dusit. Accountability & Agility & Grade Results-Driven Teamwork Communication Ownership Adaptability Inspiring a Cultivating Team Synergy Continuous Strategise 1 Results-Driven Empowerment Organisational Communication Culture & Recognition Transformation Efficiency 2-3 Driving Leading Team Integration Leading Change Coaching/ Objectives & Results Accountability & Communication for Empowerment Impact 4-5 Reaching Taking Ownership & Team Collaboration Embracing Change Effective Objectives & Results Being Accountable Communication Definition : Grade 1 : Executive Committee, Director Grade 2-3 : Department Head, Assistant Department Heads, Unit Manager, Assistant Unit Manager Grade 4-5 : Supervisor, Service Agent 49 Corporate Learning & Development, Corporate Orientation Training Dusit International Updated March 2024 Welcome to Dusit International