Concordia_-_COMM_229_-_Quiz_1_(solutions).pdf

COMM 229 QUIZ 1 (solutions)  wizeprep.com Topic 1 Chapter 1: Exploring why HRM Matters Practice Questions Hiring an external person (or a c...

COMM 229 QUIZ 1 (solutions)  wizeprep.com Topic 1 Chapter 1: Exploring why HRM Matters Practice Questions Hiring an external person (or a company) to do work that had previously been done by an internal employee is referred to as: a) Downsize b) Globalization c) Policy change d) Independent contractor e) Outsourcing An organizational system of improvements that maximize customer value and minimize waste is known as: a) Lean b) Outsourcing c) Technology and quality management d) Six sigma e) Benchmarking Explain the partnership between Managers and HR Professionals and how they contribute to the company’s strategy. Every manager’s job is to manage people. HR Professionals help managers manage their employees (or, be people managers) through advice and services. Combining the expertise of HR Professionals with the direct experience of managers can help develop and utilize employees (or, human capital) to their greatest potential thereby strategically contributing to the organization. Rubric: - Describe a manager’s role (direct experience) 1 pt - Describe a HR Professional role (expertise) 1 pt - Combining their expertise. 0.5 pt - Illustrating the link between the partnership and the greater strategic objectives 0.5 pt Leveraging competencies to achieve high organizational performance is referred to as: a) HRM Management b) Training c) Talent management d) Independent contractor e) Outsourcing © Wizedemy Inc. All Rights Reserved. No part of this publication may be reproduced or transmitted in any form or by any means, or 2 sorted in a database or retrieval system, without the prior written permission of Wizedemy Inc. 1  wizeprep.com Topic 2 Chapter 2: Operating Within the Legal Framework Practice Questions Which act requires employers to develop plans to better represent the designated groups? a) Employment Equity Act b) Reverse discrimination c) Duty to accommodate d) Employment Standards Act e) None of the above Federal legislation applies to only about __% of Canadian workers. a) 50% b) 75% c) 10% d) 100% e) None of the above Select an example of a job(s) that has a Bona fide occupational qualification (BFOQ). a) Financial analyst b) Airline pilot c) Bus driver d) All of the above e) Both B & C The exclusion of members of certain groups through the application of employment policies or practices based on criteria that are not job related is referred to as: a) Discrimination b) Reverse discrimination c) Systemic discrimination d) All of the above e) Harassment Beatriz is the manager of Sarah, a high performing employee that has received multiple warnings for being late and missing work in the last 6 months. In line with company policy and laws, management has issued three warnings, and they are going to fire Sarah on Friday. However, Beatriz sympathises and knows the reasons behind Sarah’s behaviour: she is taking care of a sick parent. Before management’s meeting with Sarah, Beatriz schedules a meeting with higher directors to share this information and see how they can somehow accommodate Sarah’s situation. How are laws and ethics being used in this scenario? Laws establish certain minimum requirements regarding working conditions as well as providing protection of basic human rights, they are made to protect employees and employers. Ethics on the other hand is described as a system of moral values, things that matter to us that motivate our behaviour. In this scenario, upper management seems to be following company policies which should be in line with the law; whereas Sarah is being guided by what is wrong and right (ethics) to find a solution for Sarah. © Wizedemy Inc. All Rights Reserved. No part of this publication may be reproduced or transmitted in any form or by any means, or 3 sorted in a database or retrieval system, without the prior written permission of Wizedemy Inc. 1  wizeprep.com Rubric: - Defines laws (1 pt) - Defines ethics. (1 pt) - Ties example to the definitions of laws and ethics (1 pt) © Wizedemy Inc. All Rights Reserved. No part of this publication may be reproduced or transmitted in any form or by any means, or 4 sorted in a database or retrieval system, without the prior written permission of Wizedemy Inc. 1  wizeprep.com Topic 3 Chapter 4: Defining, Analyzing and Designing Work Practice Questions Describe the process of Job Analysis The key employees and managers are identified; data (or, information) is collected through questionnaires, interviews and other methods; the type of information collected includes the tasks employees perform, their responsibilities, how much effort is needed, etc; information is then used to create a job description which will later be used to strategic HRM policies and practices. Rubric: - Mentions the 5 elements of the job analysis (0.5 each) Which is not part of the job characteristics model? a) Skill variety b) Task significance c) Task identity d) Task variety e) Feedback A job design strategy that involves moving employees from one job to another to learn new tasks is referred to as a) a) job enrichment b) b) job rotation c) c) skill variety d) d) job analysis e) e) job crafting Jessica was an early employee of a start-up. She is now the manager of a sales team. A lot of employees look up to her as she emerges as a leader in the company. She likes to mentor others; she plans the Christmas party every year and contributes with her ideas. Jessica’s behaviour is associated to her _______ a) Position b) Role c) Job d) Work e) none of the above. © Wizedemy Inc. All Rights Reserved. No part of this publication may be reproduced or transmitted in any form or by any means, or 5 sorted in a database or retrieval system, without the prior written permission of Wizedemy Inc. 1