Communication as a Process 1 Past Paper

COMMUNICATION AS A PROCESS 1 SIT BACK DONT PANIC RELAX AND ENJOY 1. What is Downward Communication? - A) Communication between peers - B) Communication from subordinate to superior - C) Communication from superior to subordinate - D) Communication across departments Answer: C 2. Which of...

COMMUNICATION AS A PROCESS 1 SIT BACK DONT PANIC RELAX AND ENJOY 1. What is Downward Communication? - A) Communication between peers - B) Communication from subordinate to superior - C) Communication from superior to subordinate - D) Communication across departments Answer: C 2. Which of the following is a method to improve Downward Communication? - A) Ignoring employee suggestions - B) Limiting social interactions - C) Providing opportunities for meetings and briefings - D) Restricting access to management Answer: C 3. What is a primary purpose of Upward Communication? - A) To give instructions - B) To report problems and suggest improvements - C) To coordinate activities between departments - D) To discourage staff from speaking out Answer: B 4. Which is NOT a recommended way to improve Upward Communication? - A) Introducing suggestion boxes - B) Creating opportunities for social interaction - C) Encouraging the formation of labor unions - D) Having collective bargaining agreements Answer: B 5. What type of communication occurs between people of the same hierarchical level? COMMUNICATION AS A PROCESS 1 SIT BACK DONT PANIC RELAX AND ENJOY - A) Upward Communication - B) Downward Communication - C) Horizontal Communication - D) Diagonal Communication Answer: C 6.What is one benefit of Horizontal Communication? - A) Increased professional rivalry - B) Coordination of activities for achieving organizational goals - C) Denigration of colleagues - D) Lack of cooperation from colleagues Answer: B 7. Diagonal Communication refers to communication between _______. - A) Individuals at the same level - B) A lower rank employee and a colleague in a different department at a similar rank - C) Superior and subordinate within the same department - D) Individuals across different organizations Answer: B 8. Why is Diagonal Communication usually discouraged in organizations? - A) It promotes too much interaction - B) It disrupts the line of command within departments - C) It enhances efficiency - D) It is costly to implement Answer: B 9. What is the first step in improving communication within an organization? - A) Creating barriers between departments - B) Reducing communication opportunities - C) Establishing a culture of communication COMMUNICATION AS A PROCESS 1 SIT BACK DONT PANIC RELAX AND ENJOY - D) Discouraging informal communication Answer: C 10. Which of the following is a feature of Upward Communication? - A) Issuing bulletins and journals - B) Giving orientation and instructions - C) Reporting a task or suggesting improvements - D) Conducting morning devotions Answer: C 11. The introduction of suggestion boxes in an organization helps improve _______. - A) Horizontal Communication - B) Downward Communication - C) Upward Communication - D) Diagonal Communication Answer: C 12. What is an example of Downward Communication? - A) A subordinate reporting a task completion - B) An employee submitting a suggestion - C) A manager giving instructions to a subordinate - D) Peers sharing ideas Answer: C 13. Which communication type is essential for promoting coordination among various sectors of an organization? - A) Vertical Communication - B) Downward Communication - C) Horizontal Communication - D) Diagonal Communication Answer: C COMMUNICATION AS A PROCESS 1 SIT BACK DONT PANIC RELAX AND ENJOY 14. How can organizations address grievances effectively? - A) Ignoring them - B) Restricting communication - C) Encouraging the formation of labor unions - D) Limiting access to management Answer: C 15. In what scenario is Horizontal Communication most beneficial? - A) When issuing formal instructions - B) During coordination of activities among colleagues - C) When reporting problems to a superior - D) In maintaining strict hierarchical control Answer: B 16. Diagonal Communication typically involves communication between _______. - A) Superiors and subordinates - B) Peers in the same department - C) Employees of different ranks in different departments - D) The CEO and external stakeholders Answer: C 17. Which of the following is a disadvantage of Horizontal Communication? - A) Encouragement of cooperation - B) Increased professional rivalry - C) Coordination of organizational activities - D) Social support among colleagues Answer: B 18. What type of communication involves information flow from a superior to a subordinate? - A) Upward Communication COMMUNICATION AS A PROCESS 1 SIT BACK DONT PANIC RELAX AND ENJOY - B) Diagonal Communication - C) Horizontal Communication - D) Downward Communication Answer: D 19. Creating opportunities for social interaction within an organization is a way to improve _______ - A) Downward Communication - B) Diagonal Communication - C) Upward Communication - D) Horizontal Communication Answer: A 20. What problem is commonly associated with Horizontal Communication? - A) Professional rivalry - B) Clear lines of communication - C) Enhanced organizational control - D) Consistent reporting lines Answer: A 21. Which communication style helps in promoting understanding and cooperation among colleagues? - A) Vertical Communication - B) Diagonal Communication - C) Horizontal Communication - D) Downward Communication Answer: C 22. Management’s accessibility and open-door policy are crucial for improving _______. - A) Downward Communication - B) Upward Communication - C) Horizontal Communication COMMUNICATION AS A PROCESS 1 SIT BACK DONT PANIC RELAX AND ENJOY - D) Diagonal Communication Answer: B 23. Communication that involves the exchange of pleasantries and holding morning devotions is an example of improving _______. - A) Vertical Communication - B) Upward Communication - C) Downward Communication - D) Diagonal Communication Answer: C 24. Which of the following is NOT a benefit of Horizontal Communication? - A) Promotion of coordination - B) Understanding and cooperation - C) Social support among colleagues - D) Increase in power struggles Answer: D 25. Which type of communication often involves inter-departmental coordination? - A) Horizontal Communication - B) Diagonal Communication - C) Downward Communication - D) Upward Communication Answer: A 26. A suggestion box is a tool primarily used for enhancing _______. - A) Downward Communication - B) Horizontal Communication - C) Diagonal Communication - D) Upward Communication Answer: D COMMUNICATION AS A PROCESS 1 SIT BACK DONT PANIC RELAX AND ENJOY 27. What is the potential downside of Diagonal Communication in an organization? - A) It enhances coordination - B) It may bypass the proper chain of command - C) It fosters cooperation - D) It strengthens team spirit Answer: B 28. Regular meetings between management and employees are a strategy to improve _______. - A) Downward Communication - B) Horizontal Communication - C) Diagonal Communication - D) Upward Communication Answer: D 29. Communication between departments that are at the same level within an organization is known as _______. - A) Downward Communication - B) Diagonal Communication - C) Upward Communication - D) Horizontal Communication Answer: D 30. Encouraging staff to communicate confidently without fear of victimization is a method to improve _______. - A) Downward Communication - B) Horizontal Communication - C) Diagonal Communication - D) Upward Communication Answer: A