Chiva-Som Product Knowledge 2024 PDF

CHIVA-SOM PRODUCT KNOWLEDGE 2024 HUA HIN English Version “Going beyond Professionalism creates the ultimate guest experience”  1...

CHIVA-SOM PRODUCT KNOWLEDGE 2024 HUA HIN English Version “Going beyond Professionalism creates the ultimate guest experience”  1 General Information 1. Who established Chiva-Som International Health Resort? Khun Boonchu Rojanastien 2. Chiva-Som Hua Hin officially opened on 19 April 1995 3. Home Office Address (Bangkok Office): 11th Floor, Modern Town Building 87/104 Sukhumvit 63, Bangkok 10110 Tel. 02-711 6900 4. Hua Hin Address: 73/4-6 Petchkasem Road, Hua Hin, Prachuab Khirikhan 77110 Tel. 032-536 536 5. is the symbol of Chiva-Som known as the “Tri-part logo” composed of Mind, Body and Spirit meaning “Completeness of Life” 6. Who created the name of “Chiva-Som”? Khun Naowarat Pongpaiboon, National Artist and Poet 7. How many Rais or Acres does Chiva-Som Hua Hin cover? 17 Rais or 6.7 Acres 8. What is Chiva-Som’s Philosophy? Develop the spectrum where mind, body and spirit work in unison to create a healthier and longer life 9. What is Chiva-Som’s Vision?  To be the established global leader of discerning health and wellness lifestyle, offering the journey of self-discovery and fulfilment with Thai-style hospitality  To be a driving force in establishing Thailand as the world leader in health tourism 10. Chiva-Som established “The 10 Pillars of Chiva-Som” to drive quality of service and working standards. These are composed of: 1) Lifestyle transformation under a full range of health and wellness programmes  We offer the guest a total lifestyle change to achieve wellness and longevity with a full range of health and wellness programmes. 2) Focus on Mind, Body and Spirit  The focus of our health and wellness programmes is firmly on balancing as well as rejuvenating the Mind, Body and Spirit. Chiva-Som Product Knowledge 2024 (English Version) rev01: 15th August, 2024  2 3) Customise and personalise programmes for guests  Health and wellness programmes are designed to meet each guest’s specific requirements. In other words, Chiva- Som’s programmes are essentially customised for each individual’s lifestyle improvement. 4) Integration of naturopathic and conventional medicines  We are committed to the total integration of complementary and conventional medicines with the aim of delivering a comprehensive one–stop health care service. 5) Uniqueness of Thai Hospitality  Our core strength in service delivery lies in the uniqueness of Thai hospitality, which subtly combines the virtues of pride and humility. 6) Blend of Eastern philosophies (‘The Middle Way’) and Western diagnostic skills  Blending the wisdom of Eastern philosophies and Western diagnostic skills is our core competency and a key driver of our worldwide success. 7) Teamwork and human resource development are key to our continued success  Teamwork and on- going human resource development are top priorities in Chiva- Som’s forward drive and foremost on the minds of team members. 8) Continuous development and innovation  Chiva-Som is deeply committed to continuing expertise in lifestyle change and remaining on the cutting edge of the health and wellness industry. 9) Placing quality above scale in growing the business  In growing the business, quality is placed above scale. In other words, Chiva-Som would rather be small but exceeding expectations than large and only meeting expectations. 10) Environmental care under the Preserve Hua Hin movement  It is our core value to partner with state agencies in nurturing the environment and thus give back to the community the benefits derived from it. Hence the championing of the Preserve Hua Hin movement and all of its activities. Chiva-Som Product Knowledge 2024 (English Version) rev01: 15th August, 2024  3 11. The 9 Iron Rules of Chiva-Som are:  No smoking except in the designated area  No alcohol except after 18.00 and then only wine and champagne  No mobile phones in public areas except in the designated area  No soft drinks or food from outside  No children under 16  No bare feet in the gymnasium or The Emerald Room  No swimsuits or vest tops in the Emerald Room  No photography in Spa, Bathing Pavilion or around Swimming Pool  Only registered guests and members 12. “JAITHAI” are the VALUES, TRADITIONS and CUSTOMS that form the basis of our service culture which are centred around service delivery with “The Thai Heart”, this focuses on the guest’s total satisfaction the most. These core values are totally integrated and on-going, as they are equally important and form our “uniqueness”. They are comprised of  Jai Dee We smile and wai from the heart with good eye contact, positive body language, pleasant tone of voice, politeness, kindness, sincerity and a good heart  Able & Willing We are passionate about our jobs, aiming to exceed guest expectations in everything that we do, providing timely service, willing to help with anything that enhances the guest experience, and open to guest feedback to improve products and services  Informed We are well-informed on products and services, with good knowledge of guest preferences and the ability to make sensible recommendations, keeping all concerned informed via clear and effective communication  Thoughtful & Creative We always anticipate our guests’ needs based on the given situation, profile and cultural differences, aiming to add the “WOW” factor to the guest experience at every opportunity; services are consistent with the highest level of attention to detail, and we are creative in order to provide a unique guest experience  Harmony Everyone is working as a team seamlessly; with an ultimate goal of providing an overall memorable experience that exceeds guest expectations every time  Accountability We appear “polished”, i.e., clean, crisp and well-groomed, and ensure every request is handled with accuracy, care and efficiency through to successful completion; effective service recovery is used to ensure problems are resolved to win back guest trust and confidence  Innovation We are always seeking new knowledge and technologies through research, development and trials to advance our wellness modalities; we are constantly thinking of how we can continuously improve our services Chiva-Som Product Knowledge 2024 (English Version) rev01: 15th August, 2024  4 13. Who is the Chairman of Chiva-Som? Khun Krip Rojanastien 14. Who is the General Manager of Chiva-Som? Khun Vaipanya Kongkwanyuen 15. Who is our Operations Manager? Khun Win Rojanastien 16. Who is our Wellness Director? Khun Chanyapak Suwankantha 17. Who is President of the Thai Spa Association? Khun Krod Rojanastien 18. The fabric for walls and furniture in the renovated rooms is from the brand Jim Thompson. This choice was made because it is a high-end Thai brand of high quality and excellent reputation. All silks were specially designed by the designer of our new rooms. All the textiles are woven fit by hand and fireproofed for safety. Business Development 19. Which expansion project is designed to cater to regular guests, as well as family guests (under the age of 16)? Zulal Wellness Resort by Chiva-Som, Qatar 20. Which is the system of healing that influenced the concept of the Zulal Wellness Resort? Traditional Arabic and Islamic Medicine (TAIM) 21. What is the preferred way to greet a guest if you are in Zulal? Right hand on the chest and say ‘Marhaba’ (the meaning of Marhaba is welcome) 22. What is the meaning of the word ‘Zulal’? Purified Water 23. Who is the owner of Zulal Wellness Resort by Chiva-Som Msheireb Property is the owner, Chiva-Som is the manager and operator 24. Supposing a guest or business contact tells you they are interested to develop a resort or spa with Chiva-Som, who should you contact? [email protected] or Khun Nice Kunanon Insawang, Project Coordinator Chiva-Som Product Knowledge 2024 (English Version) rev01: 15th August, 2024  5 Front Office 25. How many rooms and how many room types does Chiva-Som Hua Hin have? (from standard to top/higher category) 54 rooms and 12 room types which are:  Ocean Room (11 rooms) - 34 sq.m  Ocean Deluxe Room (13 rooms) - 48 sq.m  Ocean Premium Room (5 rooms) - 54 sq.m  Anchan Room (1 room) - 63 sq.m  Thai Pavilion (10 rooms) - 66 sq.m  Juniper Suite (1 room) - 68 sq.m  Patchouli Suite (1 room) - 70 sq.m  Thai Pavilion Suite (7 rooms) - 96 sq.m  Jasmine Suite (1 room) - 89 sq.m  Champaka Suites (2 room) - 104 sq.m  Golden Bo Suite (1 room) - 102 sq.m  Leelawadee Suite (1 room) - 147 sq.m 26. How many suites are there in Chiva-Som Hua Hin and how many rooms? (from lower to higher category) 7 suites and 14 rooms as listed below:  Juniper Suite No.423  Patchouli Suite No.403  Thai Pavilion Suite No.111, 121, 132, 141, 152, 162 and 171  Jasmine Suite No.323  Champaka Suites No.312 and No. 412  Golden Bo Suite No.221  Leelawadee Suite No.201 27. What is the room number and the name of the biggest suite which is the top suite in the resort? Room number 201, Leelawadee 28. What are the normal check-in and check-out times?  Check-in time is 15:00 (start on 6 January 2024 onwards)  Check-out time is 12:00 or midday Chiva-Som Product Knowledge 2024 (English Version) rev01: 15th August, 2024  6 29. Which areas does the Chiva-Som Hua Hin Guest Shuttle Bus stop in Hua Hin town?  Blueport Hua Hin Resort Mall  Market Village  Night Market  Hilton Hua Hin Resort & Spa 30. Can an external visitor meet with our guest inside the resort? Yes, an external visitor can meet with our guest, but only in the lobby or the restaurants, not inside the room. They must request approval from the management every time. 31. How many different seasonal rates do we have in Chiva-Som Hua Hin? 4 seasonal rates; 1. Double Peak Season 20 December – 5 January 2. Peak Season 6 January – 29 February and 1 November – 19 December 3. High Season 1 March – 31 May and 1 – 31 October 4. Off Peak Season 1 June – 30 September 32. What types of Limousines do we offer our guests?  Mercedes Benz E-Class / S-Class  Mercedes V-Class/ Vito  Toyota Alphard  Toyota Commuter Van 33. Where are the designated areas for smoking in Chiva-Som Hua Hin?  Bamboo area near by the resort front entrance  The side entrance of Taste of Siam (Boat House) 34. Is a guest allowed to smoke by the beach? A guest is not allowed to smoke by the beach according to the command unit 2560, the protection of marine resources and coastal beaches to protect, preserve, restoration, marine resources management and coastal beaches to prevent any damages from smoking and its residues, garbage or any actions which are able to harm marine resources or ruin coastal beaches and impact to marine & coastal ecosystem of the country, surrounding community or people. For long time, the impact may cause a serious harm to marine resources and coastal beaches which may be hard to recover. 35. What are the numbers to dial when calling from one guest room to another guest room? Press 8 and then follow by the room number 36. What are the numbers to dial when calling from a guest room for domestic call? Press 9 and then follow by area code and phone number Chiva-Som Product Knowledge 2024 (English Version) rev01: 15th August, 2024  7 37. What are the numbers to dial when calling from a guest room for international call? Press 9 and press 001 for international call and follow by country code and phone number 38. In case of emergency, what numbers do we dial? Press 4 to inform Medical Nurse after that Press 0 to inform Operator to coordinate related persons 39. What is the assembly point in case of fire? The Beach in front of Chiva-Som Hua Hin 40. What is the assembly point in case of Tsunami? Petchkasem Road in front of Chiva-Som Hua Hin 41. What is the Chiva-Som standard for answering an external phone call? Sawadee ka/ Sawadee krub. Chiva-Som Resort, (Name) speaking. How may I assist you? 42. What is the Chiva-Som standard for answering an internal phone call? Sawasdee ka/ Sawasdee krub, (Department/Section name ……), (Staff name …………….) speaking. How may I assist you? IT 43. What is the TV system inside our guest room? Digital system 44. How many TV Channels do we have for our guests? 33 Channels 45. What is intelliSpa? intelliSpa is the program for treatment booking inside the resort and related staff working schedules 46. What is Opera? Opera is the hotelier management programme for room reservation, checking-in, payment including guest profiles 47. What is Micros? Micros is the program for restaurant management 48. What is Microsoft Teams? Microsoft Teams is the programme for meetings and conference calls within the organisation and can be categorized by groups according to the project responsible, including sharing files within a group. 49. What is Nuvola? Nuvola is the internal communication program within the organisation to inform problems related to IT, Engineering and other Departments 50. What is the name of the Chiva-Som Wifi for our guests? @CHIVASOM_RESORT 51. What is the highest internet speed for our guests? 300 Mbps (megabit per second) Chiva-Som Product Knowledge 2024 (English Version) rev01: 15th August, 2024  8 52. What is SharePoint? SharePoint is the cloud space where all files are shared, managed and are able to be searched quickly, including functional applications available for usage 53. What is OneDrive? OneDrive is the cloud space provided by the Microsoft Company, which is able to save, protect and share files with other colleagues, including accessing all files in other personal equipment. 54. What is GDPR? ‘GDPR’ is a law from the EU which has the objective of protecting personal data. 55. What is PDPA? ‘PDPA’ is the Personal Data Protection Act B.E. 2562 which became law in Thailand and was issued in order to protect personal data and information. It went into effect 1 st June, 2022 56. What is Opera Cloud? Opera Cloud is the programme used for Hotel service which is similar to Opera, but the version of the programme is newer and is developed to use the programme via Cloud. This is the programme that Chiva-Som has been implemented to replace the old programme. 57. What is Simphony Cloud? Simphony Cloud is the programme used for the restaurant management which is similar to Micros, but the version of the programme is newer and is developed to use the programme via Cloud. This is the programme that Chiva-Som has been implemented to replace the old programme. Chiva-Som Product Knowledge 2024 (English Version) rev01: 15th August, 2024  9 Sales & Marketing 58. What were the top 5 nationalities of our guests from 2017-2023 (excluding the COVID-19 period from 2020-2021)? 1. Thai 2. British 3. Russian 4. Australian 5. German 59. Sources of guest room reservation are from:  Direct Booking: a guest (new guest or returning guest) can make a reservation via a phone call or email or via the website with the Reservation Department or Sales Office in Bangkok  Travel Agent: the agent will provide the booking service as detailed below: o Retreat Contract – a representative, who will receive a booking commission for the retreat progromme which has been reserved for a guest. o Wholesale Contract – a representative will have special rates agreed to in a contract. However, the contract rates will exclude retreat programmes, but include a cash credit for treatment bookings or Chiva-Som signature product purchases. The amount of the cash credit depends upon the number of resort night stays. The cash credit can not be used for outsourced services and Niranlada treatments. 60. Chiva-Som’s Sales and Marketing department has hired representatives in each region of the world to represent the property for public relations and room night selling, including: REGION COMPANY NAME SCOPE OF WORK Asia Heavens Portfolio (Sales & PR) Australia & New Zealand Travel the World (Sales & PR) Japan Kentos Network Co., Ltd (Sales & PR) Middle East The Travel Portfolio (Sales) South Africa, Nigeria, Namibia and Kenya Exclusive Serenity (Sales) CIS GSOconnection (Sales) Germany, Austria, Switzerland segara Kommunikation® GmbH (PR) Europe (Excluding Germany, Austria, Flog & Wolf (PR) Switzerland) Chiva-Som Product Knowledge 2024 (English Version) rev01: 15th August, 2024  10 61. Membership benefits are applied to one nominated person in addition to the membership holder. The nominated person may visit Chiva-Som without the membership holder and receive the benefit of membership. It means holder and nominated person will receive the same benefits. 62. A guest who applies for membership will receive the membership benefits below:  A Daily Rate which includes accommodation, 3 wellness cuisine meals per night of stay, a daily massage and Health & Wellness Consultation  Discount of 40% from published accommodation rate (except 20th December – 15th January) and this applies to both single and double occupancy  Discount on 20% on all Health & Wellness treatments for both the member and nominee (except treatments given by Visiting Consultants, Niranlada Medi-Spa, and any outsourced services)  One complimentary room night for every fourth night of stay for Off-Peak Season (Unlimited complimentary nights)  One complimentary room night for every fourth night of stay for High Season (Maximum of 3 complimentary nights)  One complimentary room night for every sixth night of stay for Peak Season (Maximum of 3 complimentary nights) 63. The main social media communication tools Chiva-Som uses are Facebook, Instagram, Twitter and LINE 64. Other online channels for the organisations image support are Youtube and Linkedin 65. As part of our corporate identity guidelines, the official fonts we use in all correspondence are Georgia and Gill Sans MT 66. The account name of Chiva-Som Hua Hin Facebook and Instagram is @chivasomhuahin 67. Chiva-Som staff can have the benefit of the staff promotion of the products and service according to Chiva-Som Friends & Family Offer promotions 68. What are the discount percentages for our guests or Chiva-Som member guests who will go to spend the night at Zulal Wellness Resort?  20% Discount for Chiva-Som member guests  10% Discount for Chiva-Som non-member guests Chiva-Som Product Knowledge 2024 (English Version) rev01: 15th August, 2024  11 Guest Profile 69. What is the main duty of Guest Profile? The main duty of Guest Profile is to keep guest information to improve our service for a guest next visit. Guest information are composed of Health Conditions, Preferences, and Special requests from pre arrival to departure. 70. What is the Loyalty Programme? Loyalty Programme is the programme set up by Chiva-Som to thank you guests visiting the resort as criteria below:  For the 5th Chiva-Som visit of the guest, Chiva-Som will organise the private mocktail party for the guest with a voucher that the guest can use to obtain Chiva-Som products at the Boutique or use for treatment and a photo taking for the guest’s souvenir  For every 10th, 15th, 20th ,25th, 30th or every 5th of the Chiva-Som visit, Chiva-Som will organise a private dinner for the guest and a voucher will be given for a treatment or Chiva-Som Products at the Boutique and a photo taking for the guest’s souvenir  Loyalty Programme has divided into international guest, member (except local market), Domestic Guest and non-member groups. The vouchers and benefits will be different. Health and Wellness 71. What are the duties of a Health and Wellness Advisor? Providing the initial health consultation, nutrition and physical balancing 72. What is the scope of the Initial Consultation with the Health and Wellness Advisor? Target discussion and guest health conditions for collecting information and set up suitable health programme and treatments for each individual guest. 73. What are Chiva-Som’s 6 Modalities for providing services in Chiva-Som Hua Hin? Chiva-Som Product Knowledge 2024 (English Version) rev01: 15th August, 2024  12 74. How do we know which Retreat is appropriate for our guest’s conditions? Health and Wellness Advisor will be the person who provides suggestions and recommends all details for a guest 75. What are the service hours of the Health and Wellness Reception? 07.30 – 20.30 76. Where can the guest check information about their treatment booking? Health & Wellness Reception 77. What are the extension numbers of the Health and Wellness Reception? Ext. 8610 / 8611 / 3 78. Which department does our guest need to contact for advance treatment bookings prior their stay? Contact Health & Wellness Admin 79. If a guest would like to change a booking, where can the guest contact? Health & Wellness Reception 80. What service provided by the Health and Wellness Advisors has an extra charge? Bio-feedback Re-balance 81. What is Bio-feedback Re-balance? Biofeedback Rebalance is the breathing technique to reduce the effects of stress and solve body and mental health issues such as insomnia, anxiety, high blood pressure, constipation and improve the ability to handle stress properly 82. What are the benefits of lemon grass tea? Helps to detox, hydrate and refresh the body 83. How many Retreats do we have in Chiva-Som Hua Hin? 16 Retreats 1. A Taste of Chiva-Som 9. Cranial Relief 2. Optimal Performance 10. Tension Release 3. Spa Wellbeing 11. Sustainable Weight Management 4. Yoga for Life 12. Gut Health 5. Art of Detox 13. Immune Resilience 6. Fitness 14. Ageing Well 7. Natural Renewal 15. Nature’s Embrace 8. Cell Vitality 16. Total Golf Enhancement 84. How many languages does the Central Health & Wellness Department offer free of charge for Health Consultations? Chinese, Japanese and Russian Chiva-Som Product Knowledge 2024 (English Version) rev01: 15th August, 2024  13 Physiotherapist 85. What time can the Physiotherapy Department close Bathing Pavilion for private H2O Therapy or H2O Body Complex Service? 07.00 – 08.00 86. Which complimentary service is offered by the Physiotherapy Department for every Chiva-Som Hua Hin guest? Physical Analysis 87. What are the service hours of the Physiotherapy Department? 07.00 – 19.00 88. What is the Physiotherapy Retreat? Optimal Performance 89. What is the most popular treatment of the Physiotherapy Department? Deep Tissue Massage 90. What is Deep Tissue Massage? Deep Tissue Massage is the massage to release stress or tension in the muscles 91. Which Physiotherapy Department treatment is required to be conducted in the gymnasium? Oxygen Power Fitness 92. What is the newest physio treatment? ‘Better sleep class’ is the exercise to release muscle tension and control breathing by using vibration stick to release brain stress 93. How is the guest able to upgrade from Daily Massage to Deep Tissue Massage? A guest is able to upgrade by informing Health & Wellness Reception and paying the difference of the treatment cost Chiva-Som Product Knowledge 2024 (English Version) rev01: 15th August, 2024  14 Spa 94. What are the service hours of Male/Female Spa (Gentlemen’s / Ladies Water Therapy Suites)? 08.00 – 21.00 95. What are the service hours of Spa Treatment? 09.00 – 20.30 96. What facilities are provided for guests in the spa area? Steam / Sauna / Jacuzzi / Water Bed / Plunge Pool 97. How many spa treatment rooms does Chiva-Som Hua Hin have? 40 rooms 98. How many spa treatment rooms for couple’s treatments does Chiva-Som Hua Hin have? 4 rooms 99. How many outdoor spa treatment rooms does Chiva-Som Hua Hin have? 3 rooms 100. Maya Massage is a massage for which part of the body? Stomach 101. In which areas can the guest keep personal belongings? Male and Female Lockers 102. What are the Spa Treatments listed as Daily Treatments?  Chiva-Som Signature Massage  Thai Massage  Invigorating Massage  Relaxing Foot Massage  Oriental Scalp Massage  Chiva-Som Spa Haven Body Polish 103. What are new options offered in Daily Treatment?  Manicure  Pedicure Hydrotherapy Treatment 104. Which spa treatments use water or hydrotherapy treatments?  Detoxifying Balneotherapy  Body Jet blitz  Floatation Chiva-Som Product Knowledge 2024 (English Version) rev01: 15th August, 2024  15 105. What is the system of Saunas in the Spa area of Chiva-Som?  Infrared Sauna Infrared Sauna for group usage  Traditional Sauna for single usage 106. What products are used in Chiva-Som Hua Hin Spa? Chiva-Som Signature Products 107. Which spa treatment requires 3 staff for the treatment? South Indian Body pampering 108. Which treatment can be a service at both the spa and salon area? Nail Care Treatment 109. What are the service hours of the Salon? 09.00 – 19.00 110. What services do we have in Chiva-Som Hua Hin salon?  Hair Cut  Hair Colour  Hair Treatment  Nail treatments: Manicure/ Pedicure/ Luxury Hand and Foot Treatment with Stones/ Nail Reshape with Polish or Natural Buff) Fitness 111. What are the current hours of operation for Fitness facilities?  Outdoor Pool 06.00 – 19.00  Indoor Pool (Bathing Pavilion) 08.00 – 19.00  Gymnasium 07.00 – 19.00 112. What is the most important rule for the Gymnasium? Wearing sports shoes and sportswear only 113. Which course does the fitness department use to provide tee times for guests who book the Golf Enhancement Retreat?  Seapine Golf Course  Black Mountain Golf Club  Pineapple Valley Golf Club 114. Where does the Fitness department use to provide Tennis Partner and Tennis Coaching services? True Arena Hua Hin Chiva-Som Product Knowledge 2024 (English Version) rev01: 15th August, 2024  16 115. What is the newest fitness outdoor activity in 2024? Hiking 116. What service in the Fitness Department is the guest charged extra? Pilates Reformer 117. Which place is the meeting point of the Fitness Services? Gymnasium 118. What are included in a Fitness Assessment?  Body Composition Analysis  Girth Measurement  Strength and Endurance Test  Flexibility Test  Cardio Respiratory 119. What is the water system of the Indoor and Outdoor Pools? Salt Chlorinator System for purifying 120. What is the range of the standard temperature set for the Bathing Pavillion? 30 -31 °C 121. What is the range of the standard temperature set for the steam room in the Bathing Pavillion? 43 - 46 °C 122. What are the filtered water tanks of Fitness Department?  Gymnasium  Male and female guest locker at Bathing Pavilion  Outdoor Pool 123. What are the meanings of the flag colours at the Outdoor pool area?  Red Flag means dangerous conditions and must not swim in the sea  Yellow Flag means warning sign for careful swimming in the sea 124. How long is required for advance booking Thai boxing class? 3 hours 125. Which area is used for one on one Yoga? Yoga Sala 126. How long can the guest reserve the sun bed? Maximum 1 hour 127. What is the standard temperature set for the Watsu Pool? 35 - 36°C Chiva-Som Product Knowledge 2024 (English Version) rev01: 15th August, 2024  17 Holistic Health 128. What is the meaning of Holistic Health? Holistic Health is the service for taking care, healing and preventing diseases by integrated medicine to adjust and balance the body into a natural stage in order to prevent diseases covering physical, mind, spirit and fulfilment of emotion 129. What are the service hours of Holistic Health? 08.30 – 19.00 130. What is the most popular Holistic Health treatment? Chi Nei Tsang which is the massage of internal organs around the stomach area by the Holistic specialist in order to adjust and balance 5 elements according to ancient Tao to relieve symptoms and improve health. 131. How many Holistic service rooms does Chiva-Som Hua Hin have? 18 services rooms including;  6 Holistic Treatment Rooms  2 Acupuncture Rooms  1 Thai Traditional Medicine Room  3 Visiting Consultant Rooms  2 Colonic Rooms  2 Naturopath Rooms  1 Anti-Aging Doctor Room  1 Pharmaceutical 132. What are Naturopathic Treatments? Naturopathic treatments are consultations widely accepted by providing suggestions in correct weight control, in-depth nutrition knowledge, food control, consumption habits analysis, nutrition adjustment and recommendation to improve health in total to be in decent level including recommendations of medicines for disease prevention, personalized supplementation and selective consumption to improve health. 133. What is Chiva Som Detox Kit? Chiva-Som has set up supplements which are effective and stimulate the detox process which is the process to release toxins or bio toxins out of the body quickly within 7 days according to correct nutrition principles. Chiva-Som Product Knowledge 2024 (English Version) rev01: 15th August, 2024  18 134. What are the Holistic services which offer chromosome analysis?  Genomic Testing Genomic Testing is the test of DNA, that is different and unique for each person, for example, skin colour, eye colour, and appearance. It includes genomic diseases such as diabetes, blood vessels, stroke, etc. Genes are derived from our mother and father and cannot be corrected. Following a test, we will better understand the uniqueness of the person taking the test, including their weaknesses, strengths, and their risk of genomic diseases for preparation and handling the of any underlaying diseases effectively in the future.  Epigenetic Testing Epigenetic Testing is the test related to a gene’s changing process which is beyond genetic control but is impacted by outside factors such as environment, food intake, and exercise, etc. The test will reveal what condition the body is in and what is needed to make improvements in order to be healthier and reduce any risks of abnormalities and chronic diseases. 135. Custom Compounded & Personalised Supplements is a service offering personalised vitamins and supplements by a doctor, who will prescribe a concise ratio of elements and their volume suitable for each individual in accordance with their analysis results. The personalised vitamins and supplements will appropriately and directly improve all health system problems that individual. 136. What is the newest Holistic treatment in 2024? Moxibustion uses heat and stimulation on an acute point of the body (Chinese Medicine calls these points as acupuncture points) to adjust and improve the working performance of the body and increase antibodies to fight against diseases. Using the heat from burning herbs to increase the temperature of the skin, the treatment warms the Chi line and reduces moist and coldness in the body Chiva-Som Product Knowledge 2024 (English Version) rev01: 15th August, 2024  19 Niranlada 137. What type of business license does Niranlada have? Polyclinic 138. What is the meaning of "Niranlada"? Niranlada means eternal beauty 139. What are the working days and operation hours of the Niranlada Department? Monday – Sunday, Time 9:00 hrs – 18:00 hrs (9 am. – 6 pm) 140. Who are Niranlada’s Guests?  In-house Guests  Outside Guests  Chiva-Som Staff 141. What are new treatments offered at Niranlada in 2024?  Hyperbaric Oxygen Therapy  Sleep Apnea Screening 142. What treatments do the nurse team provide in the Holistic Health Department?  Colonic Hydrotherapy  Blood Testing  Genomic Testing  Personalised Supplements  Epigenetic Testing  Gut Microbiome  Sleep Balance Profile 143. What are the reasons that Chiva-Som Hua Hin will make a hospital and clinic appointment for the guest?  Requirement Specialised document for a specific sickness  Requirement of a Physical Exam  Requirement of a Dental Service 144. What are the products sold in Niranlada?  Sun Protection Cream  Nourishing and Moisturised Cream  Anti-Wrinkle Cream  Reduce Blemishes and Brown Spots Cream  Facial Cleansing and Acne Healing Products Chiva-Som Product Knowledge 2024 (English Version) rev01: 15th August, 2024  20 145. What are the services offered by Niranlada?  Facial Analysis and Consultation by VISIA 3–dimensional computerised facial imaging and colour photography to evaluate your current skin condition.  Hair Removal  Laser Treatment of Dilated Facial and Leg Veins and Red spots  Reduce blemishes and brown spots by Laser Treatment  Face and Neck Skin Tightening and Contouring with Ultrasound and Radio Frequency  Reduce stretch marks and scars  Acne, blocked pores and blackhead healing by Bioplasma and rejuvenation by Jetpeel  Cellulite Removal and Skin Tightening from the Stomach, Body, Arms and Legs by Radio Frequency  CoolSculpting  Botox for Wrinkles and Re-Contouring Hyaluronic Fillers  Hyperbaric Oxygen Therapy  Sleep Apnea Screening GHP and HACCP 146. What are the Food Safety standards in Chiva-Som Hua Hin?  GHP (Good Hygiene Practice)  HACCP (Hazard Analysis Critical Control Point) 147. GHP (Good Hygiene Practice) is shortened from the words ‘Good Hygiene Practice(s)’ which is the basic system applied to food process manufacturers in the food chain. The system is in line with the World Health Organisation’s policy which governs all food safety processes, started from planting, animal husbandry, delivery and serving. The process is so called ‘Farm to Table’ or ‘Farm to Fork. 148. Why is there a change from GMP to GHP? Codex changed the standard from GMP (Good Manufacturing Practice) to GHP (Good Hygiene Practice) from 5th May, 2022 onwards. GHP has added strict regulations and standards which are broader and more in depth in detail, as well as more meticulous in taking care of consumers’ safety. The details cover all industries related to food processing, starting with planting, animal husbandry, harvesting, storing, delivery, processing, packaging and pest control and includes food sellers. Chiva-Som Product Knowledge 2024 (English Version) rev01: 15th August, 2024  21 149. GHP regulations relating to Kitchen and Food & Beverage Departments are below: 1) All Kitchen and F&B staff are not allowed to wear any accessories such as watch, necklace, earring, ring or any other related except for simple plain ring and long necklace. 2) All Kitchen and F&B staff must take care of personal hygiene according to the resort and HACCP as following: 2.1 Short and clean nails with no nail polish or artificial nails 2.2 Not wearing strong scent of perfume 2.3 Wearing uniforms to prevent contamination such as apron, hair net, safety shoes 2.4 Using only the apron provided and taking off the apron when leaving the resort and before using restroom 2.5 Must follow principles of hand washing method correctly and strictly by washing hands before and after work, before wearing gloves; during work or after using restroom, after contact with raw food, garbage to prevent contamination 2.6 Wearing gloves every time when touching ready to serve food or cooked food 2.7 If having a wound, must put on bandage and wear gloves to cover hands and the bandage 3) No outside food or drink inside the Kitchen 4) No entry by any staff who are not Kitchen or F&B staff. If any other staff besides Kitchen and F&B staff is required to enter the Kitchen, must wear hair net to cover hair and follow the rules and regulations of the Kitchen Department 5) No chemicals, materials, equipment, tools and any breakable material inside the Kitchen unless approval received 6) Must record all items of glass and breakable hard plastic taken in and outside the Kitchen 150. Any staff with a wound, who have contact with food, must wear what colour of bandage? If staff has a wound, the staff must wear blue bandage and wear gloves to cover hands all the time contacting food to prevent contamination and easy to distinctively notice the differences of the colours 151. Chiva-Som Hua Hin has its own drinking water plant to produce water for our guests. What are two significant systems for our water plant operation?  RO (Reverse Osmosis) system to filter contamination, germs, chemicals and metals  UV (Ultra-violet) system to kill germs and any bacteria Chiva-Som Product Knowledge 2024 (English Version) rev01: 15th August, 2024  22 Kitchen 152. 7 FACTS ABOUT CHIVA-SOM WELLNESS CUISINE: 1) Flavour, nutrition and presentation are of equal and utmost importance  Deliver flavourful and nutritious cuisine in a layout that is aesthetically pleasing. 2) Use ingredients of highest nutritional quality  Organic and GMO-free is priority.  Ingredients in their most natural form, colour and freshness are preferred  Source to table approach, supporting the use of produce from our own organic sources 3) Food preparation and cooking methods  Methods preserve nutritional quality and integrity of foods  Maintain international certification and HACCP standard for food safety and handling  Use a variety of innovative, natural and nutritive blends of herb and spices to season the food  Considering food synergy for ingredient combinations 4) Lifestyle and sustainable wellness  Promote wellness living through education and empowerment in the kitchen using personal guidance, wellness cuisine preparation classes, and the Chiva-Som recipe books as additional support.  Emphasis placed on the quality and quantity of wellness eating 5) Bio-individuality  Cuisine is tailor-made to fulfil the nutritional needs of the individual.  Avoid common food allergens and sensitivities while providing a variety of alternative choices to serve different individual and cultural needs 6) Reverence for the planet  Waste management, food preparation wastes are recycled as compost for our Organic Garden  Careful consideration of sourcing for food includes global impact, animal welfare and sustainability 7) Community engagement  Support products that are grown or caught locally  Engage and Educate the local community farmers in organic and sustainable farming techniques The 7 FACTS ABOUT CHIVA-SOM WELLNESS CUISINE are available in a manual for guests and staff who would like to maintain health and wellness according to good flavours and rich nutrition values Chiva-Som Product Knowledge 2024 (English Version) rev01: 15th August, 2024  23 153. Why is Chiva-Som Hua Hin food safe for Muslim guests? Halal food 154. What product is prohibited and banned inside the Chiva-Som Hua Hin Kitchen? Peanuts are an allergen which could cause a fatal allergy to a guest and are banned inside Chiva-Som Kitchens. 155. What type of meat is not allowed in the resort kitchen? Pork because pork is not healthy meat, it contains a lot of bad fat, also it suit with HALAL principle 156. What type of beef do we serve in the resort? Grass fed beef from Australia 157. What are the differences between Vegetarian and Vegan?  Vegetarians avoid food composed of meats, but are able to consume indirect animal products such as milk or honey  Vegans avoid food composed of both meats and indirect animal products 158. What are optional milk that Chiva-Som Hua Hin offer for a guest who does not intake cow milk? Almond Milk, Oat Milk, Soy Milk, Rice Milk, Sun flower seed milk, Cashew nut milk 159. Who is the main supplier of vegetables and fruits for Chiva-Som Hua Hin? Chiva-Som Organic Garden, Royal Project and Accredited Suppliers 160. Why is the dinner at Taste of Siam special for guests? The dinner at the Taste of Siam is healthy international food 161. If the guest would like to ask about a Chiva-Som Hua Hin recipe, what should staff do? Recommend Chiva-Som cookbook and cooking class 162. What information is on the food label of each Chiva-Som Hua Hin menu? Nutrition information and food allergen symbol 163. What type of cooking is not used at Chiva-Som Hua Hin? Deep fried (in oil) 164. What type of sugar is not served at Chiva-Som Hua Hin? Refined white sugar and synthetic chemical sweeteners 165. What are types of cooking classes are available at Chiva-Som Hua Hin? Private cooking classes in which guests are able to specify the date and time and menu. 166. Which ingredient will we use at Taste of Siam? Fish sauce in order to be in line with sustainable healthy cuisine which is authentically Thai, and in line with local product usage. 167. How much is the hands-on private cooking class? 4,500++ Baht per person Chiva-Som Product Knowledge 2024 (English Version) rev01: 15th August, 2024  24 168. Any staff that do not have duties related to the kitchen, but need to enter the Kitchen, should do what? Wear hair net and follow the rules and regulations strictly 169. What are the most popular meal plans at Chiva-Som Hua Hin? Portion Control, Cleansing Diet and Gut Healing 170. Who is the person that the guest must consult and receive recommendations from if they are interested in the programme? Health & Wellness Advisor Food and Beverage 171. How many restaurants does Chiva-Som Hua Hin have? There are 2 restaurants  The Emerald Room  Taste of Siam 172. Where can guests have their three meals?  The Emerald Room (temporarily closed and it will be re-opened in October 2024)  Taste of Siam  Room Service o Breakfast 07.00 - 10.30 o Lunch 12.00 - 14.30 o Dinner 18.00 - 21.00 (able to order outside of meal periods, but there will be an additional charge.) 173. At Chiva-Som Hua Hin, do we serve alcohol? Chiva-Som does serve alcohol, i.e., wine and champagne which will be served from 18.00 hrs (6pm) in the restaurant and in the guest’s room. 174. How much is the corkage charge for wine or champagne at the restaurants? 700 ++Baht per bottle 175. What is the extension number for Room Service? Ext. 7 176. What are the service hours of the Orchid Lounge? The service hours of the Orchid Lounge are from 14.30 - 21.00. There will be a live piano from 18.00- 21.00 (except Saturday). For the beverage menu, only healthy drinks are offered free of charge at the Orchid Lounge. Alcoholic drinks will be charged at the price indicated on the menu. Chiva-Som Product Knowledge 2024 (English Version) rev01: 15th August, 2024  25 177. What are the service hours of The Emerald Room?  Breakfast 07.00 – 10.30 Buffet Style and a la carte  Lunch 12.00 – 14.30 Buffet Style and a la carte  Dinner 18.00 – 21.00 Fine dining set menu (closed every Saturday) All meals served are either vegetarian or pescatarians. **For dinner, an advance table reservation is required before 14:30.** 178. What are the service hours of the Taste of Siam?  Breakfast 07.00– 10.00 Buffet Style and a la carte  Lunch 12.00 – 14.30 Buffet Style and a la carte  Dinner 18.00 – 21.00 A la carte healthy Thai and Western Cuisine Except Saturday Dinner will be started 18.30 – 21.00 BBQ Buffet International and Thai music, including shows 179. What is day, time and venue for the BBQ Buffet? Every Saturday 18.30 – 21.00 at the Taste of Siam restaurant 180. Is the guest able to order coffee within meals or not and how? A guest is able to order coffee which is free of charge. Coffee is also able to order outside of meal periods, but there will be an additional charge. 181. Is an outside guest able to have meals at Chiva-Som Hua Hin? An outside guest is able to have meals at Chiva-Som Hua Hin but every time this must be approved by GM / OM or management beforehand. 182. What is the breakfast price for in-house and outside guests?  An in-house guest is 650++ per person (the price includes drinks)  An external member guest is 690++ per person (the price includes drinks)  An external non-member guest is 690++ per person (the price includes only tea or coffee) 183. What is the lunch price for in-house and outside guests?  An in-house guest is 950++ per person (the price includes drinks)  An external member guest is 990++ per person (the price includes drinks)  An external guest is 990++ per person (the price includes tea or coffee) 184. What is the dinner price for in-house and outside guests?  An in-house guest is 1,600++ per person (the price includes non-alcohol drinks)  An external member guest is 1,690++ per person (the price includes non-alcohol drinks)  An external non-member guest is 1,690++ per person (the price includes tea or coffee) 185. What is the barbeque buffet price for in-house and outside guests?  An in-house guest is 1,600++ per person (the price includes non-alcohol drinks)  An external member guest is 1,800++ per person (the price includes non-alcohol drinks)  An external non-member guest is 1,800++ per person (the price includes tea or coffee) Chiva-Som Product Knowledge 2024 (English Version) rev01: 15th August, 2024  26 186. What is the Serenity Cruise of Chiva-Som?  The cruise schedule is every other Saturday every second Sunday  The price of the Chiva-Som cruise programme o Group Trip: Maximum is 30 people/trip, and the price is 3,500++ THB per person per trip. This price includes mocktails and healthy Chiva-Som canapes. Alcohol is not included in this price. If a guest would like to order alcohol, there will be an additional charge. o Personal Trip: The price is 50,000++ THB per trip. This price includes mocktails and healthy Chiva-Som canapes. Alcohol is not included in this price. If a guest would like to order alcohol, there will be an additional charge.  The cruise route: Departing from the Chiva-Som beach front from 16.00, guests will be aboard the ship for approximately 90 minutes (about 1 and a half hours). The cruise will then head to other beach communities, fishing bridges, and Wang Klai Kang Won Palace, finally returning to the Chiva-Som beach front to see the Sunset and head back to the resort.  Cruise bookings can be made with the Reservation Department, Guest Service Agents and the Food & Beverage Department 187. What is the service hour of the Library? 7.00 – 22.00 188. What are the Culture Activities inside Chiva-Som Hua Hin? ‘Culture Activities’ are organised for guests to learn Thai cultural arts and to allow them to try by themselves and to take that skill home. We offer a variety of activities including fruit carving, hand garland making, bouquet making, lotus leaf folding, carp and grasshopper weaving, seashell mobile making, painting bamboo foldable fans, soap carving, Phuag Ma-Hotra paper craft, napkin folding, etc. These activities are free of charge. If a guest would like to buy additional products from the activity class, there will be an additional charge for the products. The activities will be at the resort library every day (Monday-Sunday) from 14.00-16.00. Retail 189. What are the operation hours of the Boutique? 09.00-19.00 190. How many types of products sold in the Boutique and what are they? 5 types of products sold in the Boutique  Boutique merchandise (Products branded Chiva-Som and used in the resort)  Consignment products  Natural food products (Food)  Fitness & Physio retail products  Signature products 191. What is VAT refund for tourist? Tax will be returned for tourists when buying products Chiva-Som Product Knowledge 2024 (English Version) rev01: 15th August, 2024  27 Laundry 192. What are the operation hours of the Laundry Department? 06.00 – 17.00 For guests, operation hours 08.00– 17.00 193. What are the Guest Laundry Service send and return periods?  Send Laundry before 10.00 Return Laundry 17.00 on the same day  Send Laundry after 10.00 Return Laundry the next day 194. What is the Express Service offered by the Laundry Department? Service Hours of Express Service is from 7.00 – 16.00 and Return Laundry within 3 hours with extra charge 100% 195. How many pieces of cloth can be submitted to laundry per day with no extra charge? 4 pieces per day except for dry clean and express laundry Housekeeping 196. What are the operation hours of the main office of Housekeeping Department? 07.00 – 23.00 197. If a guest leaves their belongings in the resort, how do we process? Dial number 2 to report to Housekeeping Department and bring the lost & found item to Housekeeping Department immediately to record in Lost & Found log book 198. If a guest has minibar inside the room, is there an extra charge? No extra charge for every room types 199. What are the service hours of Room Attendant? 08.30 – 23.00 200. What is the standard temperature set in a New Room? 24°C and medium fan level 201. What is the Turn Down service and its service hour?  17.00 – 21.00  Preparing the bed for the guest to sleep and leaving a souvenir - there are 20 different items) for the guest daily 202. How many oil scents for a burner does Chiva-Som Hua Hin have? 3 scents Lemongrass, Lavender and Eucalyptus 203. If requesting for room maid service, which number to dial? Ext. 2 204. What is the meaning of putting a silk elephant doll on the bed by a guest in the room? The guest would like to change the new bed sheets on that day Chiva-Som Product Knowledge 2024 (English Version) rev01: 15th August, 2024  28 205. How many types of pillows does Chiva-Som Hua Hin have in the pillow men? 14 types 206. What are operation hours of the Linen and Uniform Room? 06.00– 18.00 207. What are operation hours of the Florist’s Room? 07.00 – 17.00 208. How does Chiva-Som Hua Hin set the concept for flower decoration within the resort? Flower decoration focusing on Thainess and using orchids as the main flower 209. How does Housekeeping Department determine the colour of towels used within the resort? Standard colours of towels are 3 colours as details below:  White for guest rooms, Holistic Health, Niranlada Department and Male & Female Spa  Cream for Spa, Physiotherapy and Fitness Department (Outdoor Pool)  Green for Fitness Department (Bathing Pavilion) 210. What are the service hours of Butlers? Service hours are from 7.00 – 21.00 211. What services are offered by Butlers? Butler Services are provided as below:  Unpacking luggage and Packing luggage o For members or guests staying in suites, the packing and unpacking service is free. o For others guests the charge is 600 Baht per time.  Bath running service hours are from 7.00 – 21.00 or guest’s requests.  Provide services and facilitation for guests by offering a shoe shining service, laundry pick-up and delivery.  Assist in time scheduling for the guest for treatments and/or activity appointments, as appropriate, including meal hour or as per the guest’s requests. 212. What is the extension number for Butler Service? Ext. 2 or press the Butler icon on the phone. Chiva-Som Product Knowledge 2024 (English Version) rev01: 15th August, 2024  29 213. What are additional New Normal standard services for the Housekeeping department for guest rooms during the COVID-19 situation? The Housekeeping Department has established a long-term plan by sanitising the rooms after guests check out and leave the room vacant before the next guest checks-in by using the UVC Disinfection Light of the UV Tower to clean the room of a guest, as below:  General guest check-out: Room left vacant for 24-hours.  COVID-19 positive guest check-out: Room left vacant for 48-hours. All surfaces in the rooms and all public areas will be cleaned using a chemical named ‘OXIVIR Tb’. Ground and Landscape 214. Which source of water do we use for watering plants within the resort? Recycled water from the Lake 215. How do we use fruit and vegetable residues from the kitchen? Making compost and feeding earthworms 216. Where are the Organic Gardens?  Organic Garden is opposite Chiva-Som Staff House behind Hua Hin Hospital  Organic Garden is in Pa-La-U 217. Where do the orchids used for decoration in the resort come from? Chiva-Som Orchid Nursery 218. Where is the Chiva-Som Hua Hin Orchid Nursery? It is behind Staff House Building A and Pa-La-U Organic Garden 219. What time does G&L truck leave Organic Garden to send supplies? 10.30 220. What time does G&L truck leave Pa-La-U Organic Garden to send supplies? 16.00 221. How many rai does Pa-La-U Organic Garden cover? 20 rais 222. What is the lighting system used at Pa-La-U Organic Garden? Solar Cell 223. What time do G&L Department staff start to clean Thai Pavilion area? 8.30 224. What are the Organic Garden standards in Chiva-Som Hua Hin? IFOAM (International Federation of Organic Agriculture Movement) Chiva-Som Product Knowledge 2024 (English Version) rev01: 15th August, 2024  30 Engineering 225. What are types of cooling system are used by the resort?  Chiller Water Cool Type  Air Split Type  VRV System at the Taste of Siam 226. What type of water recycling system does the resort use? A closed system which uses a submersible pump to fill the water with oxygen within a closed waste water tank. The water is then passed through a sand filter before passing into the lake or being used to water plants 227. What type of water heater does the resort use? Solar Heater by using solar energy to heat water before boiling 228. How many generators does the resort have and where are they located? 2 Generators, the generators are located at Zone 1 and Zone 3. 229. How many elevators/lifts does the resort have and where are they located? 3 elevators/lifts located  North Wing  Central Wing  Holistic Health 230. How many of water storage tank does the resort has and where are they located? 3 tanks  2 tanks are located at Zone 1  1 tank is located at Zone 4 231. What type of fire pumps does Chiva-Som Hua Hin have? 1 fixed fire pump and 1 mobile fire pump 232. What type of air conditioning is used at Ocean View Rooms? Water Chiller System 233. What type of air conditioning is used at Thai Pavilion Rooms? Split Type System 234. What system of water filter does Chiva-Som Hua Hin use to kill germs? Ultraviolet System (UV System) Chiva-Som Product Knowledge 2024 (English Version) rev01: 15th August, 2024  31 Finance & Purchasing 235. How long to process general purchasing order according to service level agreement? 15 Days 236. How long to process internal purchasing order according service level agreement? 60 Days 237. Where can you check the status of a product purchase? Microsoft Dynamic 365 238. Where can we drop the documents sent to Corporate Office? Front Office and Purchasing 239. What day and what time does the Purchasing car leave the resort to Corporate Office? Every Wednesday and Friday at 09.00. If there are any changes to the time, advance notice will be given. 240. How much does each Head of Department have for urgent purchasing per month? Not more than 1,000 Baht per month 241. What value of Purchasing Order is the Accounting Manager able to approve? Not more than 3,000 Baht per month 242. Who are involved in the Purchasing Request Process? Department sending Purchasing Request, Accounting Manager and General Manager 243. Which programme does Chiva-Som Hua Hin use for ordering products? Microsoft Dynamic 365 244. Where can department contact to receive purchasing products that have been delivered? Receiving department Chiva-Som Product Knowledge 2024 (English Version) rev01: 15th August, 2024  32 Chiva-Som Academy 245. What is Chiva-Som Academy? Since 2003 Chiva-Som International Academy has offered training programmes to anyone interested in working in or continuing to enhance career opportunities in Health & Wellness, meaning the long-term success of the industry depends on the quality of individuals who can deliver treatments 246. What is the open hour of Chiva-Som Academy? The Academy is open daily from Monday to Friday at 8.30– 6.00 Closed on Saturdays, Sundays and public holidays; please note the list of public holidays observed 247. What are the Chiva-Som Academy objectives?  To develop education by training the resort staff  To develop education to be consistent with health care, beauty and sustainability (Health and Wellness) and be in line with the Chiva-Som path  To provide knowledge to the general public and educate those people interested in this field as well as guide them in securing a career 248. What are the course categories of the Chiva-Som Academy and how many courses are offered? 8 categories with a total of 40 courses.  Foundation  Massage Therapy  Beauty Therapy  Health & Wellness Therapy  Spa Development and Spa Management  Healthy Cooking  Workshop  Online course 249. What are 3 new registered curriculums accredited by the Ministry of Education (MOE)  Foot massage for health 60 hours  Swedish massage 150 hours  Health and beauty service 150 hours Chiva-Som Product Knowledge 2024 (English Version) rev01: 15th August, 2024  33 Preserve Hua Hin 250. Preserve Hua Hin Group was established on 10 June 2004. Khun Krip Rojanastien is the President. H.R.H Princess Sirindhorn has graciously endorsed her support of Preserve Hua Hin Group since 13 October 2010. 251. Preserve Hua Hin Group is Preserve Hua Hin is a cooperation between the Thai governmental sector and private sector to preserve the environment and improve the quality of life of Hua Hin people to prevent the waste and environmental problems. Preserve Hua Hin has the objective to support Hua Hin municipality to keep Hua Hin nice, clean, safe and with beautiful culture. 252. Preserve Hua Hin Group organises annual activities which are below:  Preserve Hua Hin Marathon, Healthy Walk & Run for Health. Organised yearly.  Preserve Hua Hin Junior Ambassador Camp, to promote environmental preservation education and create environmental preservation awareness among students in the Hua Hin Municipality. The camp is organised yearly in September Sustainability 253. Sustainability is a response to the present generation's needs without generating negative impacts toward the next generation, or to any future generations. 254. Chiva-Som Sustainability focuses on the importance of maintaining sustainability for the environment, society and economy, including the good health of all stake holders in accordance with the Quadruple-Bottom-Line-Approach. 255. There are 6 main objectives of Chiva-Som sustainability approach 1. Energy consumption Management 2. Water consumption Management 3. Resource consumption Management 4. Corporate Social Responsibility 5. Sustainability Knowledge 6. Sustainability Acknowledgement 256. ESG is an abbreviation of the words Environment, Social and Governance’ which is the concept related to sustainable organisational development which not only focuses on profits but also focuses on the importance and awareness of 3 important aspects which are environment, social and governance. Chiva-Som Product Knowledge 2024 (English Version) rev01: 15th August, 2024  34 257. Sustainable Development Goals (SDGs) is the framework of the concepts and goals of global development that United Nation (UN) established in 2015. They are the guidelines of sustainable development for UN Member countries. There are 17 goals in total (17 SDGs) which cover significant aspects of the environment, society and the economy and are targeted to be completed by 2030. 258. Chiva-Som conducts its business with environmentally friendly and green concepts that will have the very least negative impact on the environment, society and the local and global economy, as well as its own business target profits. This includes preservation and keeping a balance between the environment and global sustainability development, which is in line with the announced UN goals. 259. Energy & Water Saving  Energy, (i.e., electricity, diesel, benzene, LPG gas) and water usage have an impact on sustainability effectiveness. The higher the usage of fresh water and energy, the higher. The rate of natural resource loss, water shortage, greenhouse gas generation and world temperature increase.  All staff must follow the Energy & Water Saving project to reduce their use of water and energy and to losses during specified periods of time 260. What are the energy saving projects inside Chiva-Som?  Changing the air-cool air conditioning system to water-cool AC system.  Replacing all halogen bulbs with LED bulbs.  Solar water heating panels to generate hot water.  Availability of sub-meters for all our departments to measure and monitor energy usage.  Air conditioner set point of 25°C for staff areas and 24°C for guest areas. 261. Waste Minimization and Recycling Policy Statement In accordance with Chiva-Som International Health Resorts Co., Ltd.’s sustainability policy commitments Waste Prevention, reduction and Recycling are the main concepts we use aiming ‘Zero Waste’ approach. This responsibility lies within all company employees, stake holder including our suppliers. Chiva-Som Product Knowledge 2024 (English Version) rev01: 15th August, 2024  35 Long Term Aims  To cultivate a work ethic with a high level of awareness of waste minimisation and a desire to recycle and reuse materials where practical.  To achieve a significant reduction in solid waste from packaging, especially plastic materials.  To increase the use of materials from sustainable and renewable sources where practical.  To minimise waste through sustainable purchasing practices and favor suppliers who operate according to environmentally sound principles.  To optimise the use of all materials and avoid those considered hazardous.  To improve energy and water efficiency of all operations. Short Term Aims  To eliminate all guest-facing, single-use plastic items where practical.  To encourage all departments to minimize waste streams relevant to their activities.  To motivate all employees as well as the general public to minimize waste materials relevant to their personal activities.  Please be reminded that the above mentioned aims are subject to change and constant evaluation. 262. "Krailart Niwate" Mangrove Ecosystem Preservation project Is the signature CSR project of Chiva-Som that was established to celebrate the 5th cycle birthday anniversary of H.R.H Princess Sirindhorn. It is a reconstructed urban mangrove ecosystem in Hua Hin and open for the general public for recreation, education and eco-spiritual tourism needs. “Krailart Niwate” commenced in 2013, in an area of 12 Rai, at Wat Khao Krai Lart land area is the last remaining urban mangrove ecosystem in Hia Hin. Sor far we have planted around 6,000 mangrove seedlings at this project location. Celebrating World Environment Day, 2020 we have expanded Krailart Niwate by adding another 6 rai and planted 4,000 mangrove trees by the end of year 2021. ****************************************************************************** “Anyone who stops learning is old, whether at twenty or eighty. Anyone who keeps learning stays young.” -Henry Ford- Chiva-Som Product Knowledge 2024 (English Version) rev01: 15th August, 2024