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Management Information Systems: Managing the Digital Firm Sixteenth Edition Global Edition Chapter 1 Information Systems in Global Business Today Co...

Management Information Systems: Managing the Digital Firm Sixteenth Edition Global Edition Chapter 1 Information Systems in Global Business Today Copyright © 2020 Pearson Education, Ltd. All Rights Reserved Learning Objectives 1.1 How are information systems transforming business, and why are they so essential for running and managing a business today? 1.2 What is an information system? How does it work? What are its management, organization, and technology components? Why are complementary assets essential for ensuring that information systems provide genuine value for organizations? 1.3 What academic disciplines are used to study information systems, and how does each contribute to an understanding of information systems? 1.4 How will MIS help my career? Copyright © 2020 Pearson Education, Ltd. All Rights Reserved Video Cases Case 1: Business in the Cloud: Facebook and eBay Data Centers Case 2: UPS Global Operations with the DIAD Instructional Video: Tour IBM’s Raleigh Data Center Copyright © 2020 Pearson Education, Ltd. All Rights Reserved Premier League: The Power of IT Analytics (1 of 2) Problem – Improving revenue and player training through Big Data. Solutions – The Football Manager game simulation as a database – A system of player-performance-enhancing IT analytics apps Copyright © 2020 Pearson Education, Ltd. All Rights Reserved Premier League: The Power of IT Analytics (2 of 2) Use of networked sensors and powerful analytics to drive business operations and management decisions Demonstrates how technology can be used to improve consumer experience Illustrates why information systems are so essential today Copyright © 2020 Pearson Education, Ltd. All Rights Reserved Information Systems in our daily life Copyright © 2020 Pearson Education, Ltd. All Rights Reserved How Information Systems Are Transforming Business (1 of 2) By June 2018, more than 160 million businesses worldwide had dot-com Internet sites registered In 2018 1.8 billion Internet users purchased online, generating $2.9 billion Facebook attracted more than 2 billion monthly visitors worldwide Copyright © 2020 Pearson Education, Ltd. All Rights Reserved How Information Systems Are Transforming Business (2 of 2) Social networking tools being used by businesses to connect employees, customers, and managers Internet advertising continues to grow at more than 20 percent per year New laws require businesses to store more data for longer periods Changes in business result in changes in jobs and careers Copyright © 2020 Pearson Education, Ltd. All Rights Reserved Figure 1.1 Information Technology Capital Investment Copyright © 2020 Pearson Education, Ltd. All Rights Reserved What Is an Information System? (1 of 3) Information Technology (IT) focuses on the hardware, software, and infrastructure that organizations use to store, transmit, and process data. It includes managing systems, networks, and databases. Information technology: the hardware and software a business uses to achieve objectives Information system: interrelated components that manage information to: – Support decision making and control – Help with analysis, visualization, and product creation Data: streams of raw facts Information: data shaped into meaningful, useful form Information Systems (IS), on the other hand, refers to the integration of IT with processes and people to manage, process, and analyze information to make business decisions. IS is broader and includes IT as a component but focuses more on the use of technology in a business context, encompassing both technical tools and organizational processes. Copyright © 2020 Pearson Education, Ltd. All Rights Reserved Figure 1.3 Data and Information Copyright © 2020 Pearson Education, Ltd. All Rights Reserved What Is an Information System? (2 of 3) Activities in an information system that produce information: – Input – Processing – Output – Feedback Sharp distinction between computer or computer program versus information system Copyright © 2020 Pearson Education, Ltd. All Rights Reserved What is an Information System? (3 of 3) Feedback – Output is returned to appropriate members of organization to help evaluate or correct input stage Computer/computer program vs. information system – Computers and software are technical foundation and tools, similar to the material and tools used to build a house Copyright © 2020 Pearson Education, Ltd. All Rights Reserved Figure 1.4 Functions of an Information System Copyright © 2020 Pearson Education, Ltd. All Rights Reserved Figure 1.2 The Interdependence Between Organizations and Information Systems Copyright © 2020 Pearson Education, Ltd. All Rights Reserved Strategic Business Objectives of Information Systems (1 of 2) Growing interdependence between: – Ability to use information technology – Ability to implement corporate strategies and achieve corporate goals Copyright © 2020 Pearson Education, Ltd. All Rights Reserved Strategic Business Objectives of Information Systems (2 of 2) Firms invest heavily in information systems to achieve six strategic business objectives: 1. Operational excellence 2. New products, services, and business models 3. Customer and supplier intimacy 4. Improved decision making 5. Competitive advantage 6. Survival Copyright © 2020 Pearson Education, Ltd. All Rights Reserved Operational Excellence Improved efficiency results in higher profits Information systems and technologies help improve efficiency and productivity Example: Walmart – Power of combining information systems and best business practices to achieve operational efficiency— and over $485 billion in sales in 2017 – Most efficient retail store in world as result of digital links between suppliers and stores Copyright © 2020 Pearson Education, Ltd. All Rights Reserved New Products, Services, and Business Models Information systems and technologies enable firms to create new products, services, and business models Business model: how a company produces, delivers, and sells its products and services Example: Apple – Transformed old model of music distribution with iTunes – Constant innovations—iPod, iPhone, iPad, etc. Copyright © 2020 Pearson Education, Ltd. All Rights Reserved Customer and Supplier Intimacy Customers who are served well become repeat customers who purchase more – Example: Mandarin Oriental Hotel – Uses IT to foster an intimate relationship with its customers, keeping track of preferences, etc. Close relationships with suppliers result in lower costs – Examples: Mandarin Oriental Hotel and JC Penney (in text) – JC Penney uses IT to enhance relationship with supplier in Hong Kong Copyright © 2020 Pearson Education, Ltd. All Rights Reserved Improved Decision Making (1 of 2) Without accurate information: – Managers must use forecasts, best guesses, luck – Results in:  Overproduction, underproduction  Misallocation of resources  Poor response times Copyright © 2020 Pearson Education, Ltd. All Rights Reserved Improved Decision Making (2 of 2) Poor outcomes raise costs, lose customers Real-time data improves ability of managers to make decisions. Example: Verizon’s web-based digital dashboard to provide managers with real-time data on customer complaints, network performance, line outages, etc. Copyright © 2020 Pearson Education, Ltd. All Rights Reserved Competitive Advantage Often results from achieving previous business objectives Advantages over competitors Charging less for superior products, better performance, and better response to suppliers and customers Examples: Apple, Walmart, UPS are industry leaders because they know how to use information systems for this purpose Copyright © 2020 Pearson Education, Ltd. All Rights Reserved Survival Businesses may need to invest in information systems out of necessity; simply the cost of doing business Keeping up with competitors – Citibank’s introduction of ATMs Federal and state regulations and reporting requirements – Toxic Substances Control Act and the Sarbanes-Oxley Act Copyright © 2020 Pearson Education, Ltd. All Rights Reserved Dimensions of Information Systems Copyright © 2020 Pearson Education, Ltd. All Rights Reserved Dimensions of Information Systems: Organizations (1 of 2) Hierarchy of authority, responsibility – Senior management – Middle management – Operational management – Knowledge workers – Data workers – Production or service workers Copyright © 2020 Pearson Education, Ltd. All Rights Reserved Figure 1.6 Levels in a Firm Copyright © 2020 Pearson Education, Ltd. All Rights Reserved Dimensions of Information Systems: Organizations (2 of 2) Separation of business functions – Sales and marketing – Human resources – Finance and accounting – Manufacturing and production Unique business processes Unique business culture Organizational politics Copyright © 2020 Pearson Education, Ltd. All Rights Reserved Dimensions of Information Systems: Management Managers set organizational strategy for responding to business challenges In addition, managers must act creatively – Creation of new products and services – Occasionally re-creating the organization Copyright © 2020 Pearson Education, Ltd. All Rights Reserved Dimensions of Information Systems: Technology Computer hardware and software Data management technology Networking and telecommunications technology – Networks, the Internet, intranets and extranets, World Wide Web IT infrastructure: provides platform that system is built on Copyright © 2020 Pearson Education, Ltd. All Rights Reserved Contemporary Approaches to Information Systems Copyright © 2020 Pearson Education, Ltd. All Rights Reserved Contemporary Approaches to Information Systems Technical Approach – Emphasizes mathematically based models – Computer science, management science, operations research Behavioral Approach – Behavioral issues (strategic business integration, implementation, etc.) – Psychology, economics, sociology Copyright © 2020 Pearson Education, Ltd. All Rights Reserved Approach of This Text: Sociotechnical Systems (1 of 2) Management information systems – Combine computer science, management science, operations research, and practical orientation with behavioral issues Four main actors – Suppliers of hardware and software – Business firms – Managers and employees – Firm’s environment (legal, social, cultural context) Copyright © 2020 Pearson Education, Ltd. All Rights Reserved Approach of This Text: Sociotechnical Systems (2 of 2) Sociotechnical view – Optimal organizational performance achieved by jointly optimizing both social and technical systems used in production – Helps avoid purely technological approach Copyright © 2020 Pearson Education, Ltd. All Rights Reserved How Will MIS Help My Career? The Company: Power Financial Analytics Data Services Position: Financial client support and sales assistant Job Requirements Interview Questions Author Tips Copyright © 2020 Pearson Education, Ltd. All Rights Reserved