Air Force Instruction 24-605V2 PDF

BY ORDER OF THE SECRETARY AIR FORCE INSTRUCTION 24-605 OF THE AIR FORCE VOLUME 2 2 JULY 2020...

BY ORDER OF THE SECRETARY AIR FORCE INSTRUCTION 24-605 OF THE AIR FORCE VOLUME 2 2 JULY 2020 Transportation AIR TRANSPORTATION OPERATIONS COMPLIANCE WITH THIS PUBLICATION IS MANDATORY ACCESSIBILITY: Publications and forms are available for downloading or ordering on the e-Publishing website at www.e-Publishing.af.mil RELEASABILITY: There are no releasability restrictions on this publication OPR: AF/A4LR Certified by: AF/A4L (Brig Gen Linda S. Hurry) Supersedes: AFI 24-605, 11 May 2015; Pages: 191 AMCI 24-101V4, 10 August 2016; AMCI 24-101V6, 21 March 2016; AMCI 24-101V10, 13 March 2017; AMCI 24-101V14, 24 January 2017; AMCI 24-6051V5, 25 January 2019; AMCI 24-6051V9, 31 January 2019; AMCI 24-6051V11, 4 February 2019 This instruction implements Air Force Policy Directive (AFPD) 24-6, Distribution and Traffic Management and establishes uniformity, standardization, and guidance for orderly and efficient Air Transportation operations. This volume applies to all civilian employees and uniformed members of the Regular Air Force (RegAF), Air Force Reserve (AFR), and Air National Guard (ANG). This instruction requires the collection and or maintenance of information protected by the Privacy Act of 1974 authorized by Title 10 United States Code (USC), Section 9013, Secretary of the Air Force. The applicable System or Records Notice (SORN) FO24 AF USTRANSCOM D DoD, Defense Transportation System Records, is available at: https://dpcld.defense.gov/Privacy/SORNsIndex/DOD-wide-SORN-Article- View/Article/570709/fo24-af-ustranscom-d-dod/. Ensure all records created as a result of processes prescribed in this publication are maintained in accordance with in accordance with Air Force Instruction (AFI) 33-322, Records Management and Information Governance Program, and disposed of in accordance with Air Force Records Information Management System Records Disposition Schedule, which is located in the Air Force Records Information Management System. Refer recommended changes to this instruction to the office of primary responsibility (OPR) using the AF Form 847, Recommendation for Change of Publication. Route AF Forms 847 from the field through the appropriate functional chain of command. Supplements to this publication are not authorized. The authorities to waive wing/unit level requirements in 2 AFI24-605V2 2 JULY 2020 this publication are identified with a Tier (“T-0, T-1, T-2, T-3”) number following the compliance statement. See AFI 33-360, Publications and Forms Management, for a description of the authorities associated with the Tier numbers. Submit requests for waivers through the chain of command to the appropriate Tier waiver approval authority, or alternately, to the requestor’s commander for non-tiered compliance items. The use of the name or mark of any specific manufacturer, commercial product, commodity, or service in this publication does not imply endorsement by the Air Force. Compliance with the attachments in this publication is mandatory. SUMMARY OF CHANGES This document has been substantially revised and needs to be completely reviewed. Major changes include (1) the integration of major command (MAJCOM) level guidance into five separate volumes in an effort to bridge policy gaps across the Air Force, (2) official hyperlinks have been updated and renewed, (3) oversight and distribution of numerous MAJCOM levels of authority are now assigned to Air Force Installation and Mission Support Center (AFIMSC), (4) ANG-applicable notes have been added or deleted throughout, (5) AFIMSC Air Transportation Functional Manager is primary office for all formal training course line numbers to include Parachute Rigger Course Phase I, (6) flight documentation package requirements have been identified, (7) additional specifications for passenger identity screening requirements added, (8) the term small air terminal is now obsolete and all non-aerial port air transportation operations are now referred to as air transportation function (ATF), (9) removal of form images as attachments due to form availability via Air Force e-Publishing. Chapter 1—ROLES AND RESPONSIBILITIES 14 1.1. Deputy Chief of Staff for Logistics, Engineering and Force Protection (AF/A4):.. 14 1.2. Air Mobility Command (AMC) Air Transportation Division (AMC/A4T):........... 14 1.3. Major Command Commanders:............................................................................... 14 1.4. Air Force Installation and Mission Support Center:................................................ 14 Chapter 2—PASSENGER AND FLEET OPERATIONS 15 Section 2A—Passenger Operations 15 2.1. Overview.................................................................................................................. 15 2.2. Safety....................................................................................................................... 15 2.3. Training Requirements............................................................................................ 17 2.4. Passenger Terminal and Facility Requirements....................................................... 17 2.5. Information Disseminated within Terminal............................................................. 20 2.6. Information Disseminated to the Public and Authorized Individuals...................... 20 AFI24-605V2 2 JULY 2020 3 2.7. Release of Traffic Records to Public....................................................................... 20 2.8. Passenger Terminal Website (Managed by Public Affairs)..................................... 20 2.9. Unruly Passengers.................................................................................................... 21 2.10. Denying Aircraft Boarding...................................................................................... 21 2.11. Passenger Ineligible List.......................................................................................... 21 2.12. Passenger Management: Passenger Service Agent (PSA) Responsibilities............ 22 2.13. Passenger Show and Check-in Times...................................................................... 22 2.14. Booking Control...................................................................................................... 23 2.15. Space-Required Passenger Sign-Up........................................................................ 23 2.16. Port Booking Passengers......................................................................................... 23 2.17. Passenger Customer Identification Code (CIC)....................................................... 24 2.18. Special Account Handling (SAH) Procedures......................................................... 24 2.19. AMC Mobility Mission Observer (MMO).............................................................. 24 2.20. Mission Essential Personnel (MEP)......................................................................... 25 2.21. Phoenix Raven (PR) Program................................................................................. 25 2.22. Inactive Duty Training (IDT).................................................................................. 25 Table 2.1. IDT Non-billable CICs............................................................................................ 26 2.23. Opportune Airlift.................................................................................................... 26 2.24. Displacing Revenue Cargo for Space-R Passengers................................................ 26 2.25. Space-A Sign-up...................................................................................................... 26 2.26. Liberty (Pass)........................................................................................................... 27 2.27. In-person Sign-up.................................................................................................... 27 2.28. Remote Sign-up....................................................................................................... 28 2.29. Basis for Determining Date and Time of Sign-up................................................... 28 2.30. Space-Available Standby Register........................................................................... 28 2.31. Expired Leave Authorization................................................................................... 28 2.32. Unaccompanied Minors........................................................................................... 28 2.33. Mark Present............................................................................................................ 28 2.34. Space-Available Roll Call........................................................................................ 29 4 AFI24-605V2 2 JULY 2020 2.35. Space-Available Upgrade........................................................................................ 29 2.36. Unique Mission Briefing......................................................................................... 29 2.37. Seat Refusal............................................................................................................. 29 2.38. Virtual Roll Call (VRC).......................................................................................... 30 2.39. Passenger Check-in.................................................................................................. 30 2.40. Checked Baggage Processing.................................................................................. 31 2.41. Data Collection Requirements at Check-in.............................................................. 31 2.42. Group Travel............................................................................................................ 31 2.43. Weights.................................................................................................................... 32 2.44. Meals........................................................................................................................ 32 2.45. Overpacked In-flight Meal Service for Transportation Working Capital Fund (TWCF) Channel Missions...................................................................................... 34 2.46. Overpacked In-flight Meal Service for Special Assignment Airlift Mission (SAAM)/Exercise Missions..................................................................................... 36 2.47. In-flight Meal Schedule, Complimentary Snack and Beverage Service.................. 36 2.48. In-flight Meal and Snack Meal Charges.................................................................. 36 Table 2.2. Meal Charge by Traveler Type................................................................................ 37 2.49. Meal Refunds........................................................................................................... 37 2.50. Seat Assignment Policy........................................................................................... 37 2.51. Emergency Exit Seats.............................................................................................. 37 2.52. Boarding Pass.......................................................................................................... 37 2.53. Dispatch................................................................................................................... 37 2.54. Flight Close-out....................................................................................................... 38 2.55. Special Category Passengers.................................................................................... 39 2.56. Travel Aboard Foreign Aircraft............................................................................... 39 2.57. Unique Passengers................................................................................................... 40 2.58. Passenger Screening............................................................................................... 40 2.59. Carry-on Baggage Screening................................................................................... 42 2.60. Arrival and Departure Operations............................................................................ 42 AFI24-605V2 2 JULY 2020 5 2.61. Customs Documentation on Organic Aircraft......................................................... 43 2.62. Arrival Services....................................................................................................... 43 2.63. Manifesting Procedures........................................................................................... 43 2.64. Pre-manifest............................................................................................................. 44 2.65. Manifest Closeout.................................................................................................... 44 2.66. Boarding Manifest................................................................................................... 44 2.67. Final Manifest.......................................................................................................... 44 2.68. Missing Manifests.................................................................................................... 44 2.69. Passenger Processing Manual Procedures............................................................... 44 2.70. Manifesting Classified Missions and Prohibited Information................................. 45 2.71. Contingency Manifesting......................................................................................... 45 2.72. Space-Available Passenger Removal....................................................................... 45 2.73. Rotating Passengers................................................................................................. 45 2.74. Questionable Travel................................................................................................. 46 2.75. Erroneously Manifested Passengers........................................................................ 46 2.76. Connecting, Remain Over Night (RON) and Delayed Passengers.......................... 46 2.77. Delayed, Overflown, or Diverted Flights................................................................ 46 2.78. Aircraft Abort.......................................................................................................... 47 2.79. Delayed Flight Self-Removal.................................................................................. 47 2.80. Support for Service Members on Delayed TWCF Aircraft..................................... 47 2.81. Funds Management, Change Fund Custodian......................................................... 48 2.82. Operating Funds....................................................................................................... 48 2.83. Cash Collection Voucher......................................................................................... 48 2.84. Accounting............................................................................................................... 48 2.85. Non-Billable CIC..................................................................................................... 48 2.86. OSA CIC Requirements........................................................................................... 48 2.87. Contractor Travel..................................................................................................... 48 2.88. Special Account Handling (SAH)............................................................................ 48 6 AFI24-605V2 2 JULY 2020 2.89. CICs Related to Cooperative Military Airlift Agreements, Acquisition and Cross- Serving Agreement With Implementing Arrangement........................................... 49 Table 2.3. Cooperative Military Airlift Agreements, Acquisition and Cross-Serving Agreement and Implementing Arrangement CICs.................................................. 49 2.90. Payments for Travel................................................................................................. 49 2.91. Accounting Procedures............................................................................................ 49 2.92. Overages.................................................................................................................. 49 2.93. Shortages.................................................................................................................. 49 2.94. Reoccurring Discrepancies...................................................................................... 49 2.95. Credit Card Payments.............................................................................................. 50 2.96. Cash Policy.............................................................................................................. 50 2.97. Cash Drawer Storage............................................................................................... 50 2.98. Tamper Resistant Devices........................................................................................ 50 2.99. Deposits................................................................................................................... 50 2.100. TWCF Cash Collection Procedures......................................................................... 51 2.101. Travel Related Fees................................................................................................. 51 2.102. Personal Checks....................................................................................................... 51 2.103. Dishonored Checks.................................................................................................. 51 2.104. Refunds.................................................................................................................... 51 2.105. Head Tax and Federal Inspection Service (FIS) Fees.............................................. 53 2.106. Head Tax and Federal Inspection Service (FIS) Fee Management.......................... 53 2.107. Baggage Management. Overview............................................................................ 53 2.108. Baggage Allowances................................................................................................ 53 2.109. Pooling Baggage...................................................................................................... 54 2.110. Excess Baggage....................................................................................................... 54 2.111. Additional Authorizations........................................................................................ 54 2.112. Bulky Items.............................................................................................................. 55 2.113. Aircraft with Limited Baggage Capability............................................................... 55 2.114. Baggage Processing................................................................................................. 55 AFI24-605V2 2 JULY 2020 7 2.115. Firearms and Hazardous Material Declaration........................................................ 56 2.116. Military Weapons Transportation............................................................................ 57 2.117. Ammunition............................................................................................................. 57 2.118. Mishandled Baggage................................................................................................ 57 2.119. Lost and Found Mishandled Baggage Claims......................................................... 58 2.120. Rush Baggage Procedures....................................................................................... 59 2.121. Damaged or Pilfered Baggage Procedures.............................................................. 60 2.122. Courtesy Claims...................................................................................................... 60 2.123. Baggage Resolution Center (BRC).......................................................................... 61 2.124. BRC Found Baggage Procedures (Received from Reporting Stations)................... 61 2.125. BRC Lost Baggage Procedures (Received from Reporting Stations)...................... 61 2.126. BRC Damaged and Pilfered Baggage Procedures (Received from Reporting Stations)................................................................................................................... 62 2.127. Pets and Animals. Pet Movement............................................................................ 62 2.128. Pet Fees.................................................................................................................... 63 2.129. In-Cabin Pet Transport............................................................................................ 63 2.130. Passenger Pet Notification....................................................................................... 63 2.131. Delays...................................................................................................................... 63 2.132. Pet Emergencies....................................................................................................... 63 2.133. Service Animals....................................................................................................... 63 2.134. Emotional Support or Psychiatric Service Animals................................................ 63 2.135. Aircraft Exit Rows................................................................................................... 63 Section 2B—Fleet Service Operations 64 2.136. Overview.................................................................................................................. 64 2.137. Safety....................................................................................................................... 64 2.138. Training Requirements............................................................................................ 64 2.139. Fleet Service Functions and Responsibilities. Dispatch Function.......................... 64 2.140. Aircraft Servicing Function..................................................................................... 65 2.141. Dirty Fleet................................................................................................................ 65 8 AFI24-605V2 2 JULY 2020 2.142. Clean Fleet............................................................................................................... 66 2.143. Meals........................................................................................................................ 66 2.144. Non-Expendables..................................................................................................... 67 Table 2.4. Non-Expendable Reportable Asset Home Station Requirements............................ 67 2.145. Expendables............................................................................................................. 67 Table 2.5. Expendable Items List............................................................................................. 68 2.146. Transportation Working Capital Fund (TWCF) Equipment and Supplies on Non- TWCF Aircraft......................................................................................................... 68 2.147. Supply Function....................................................................................................... 69 2.148. Aircraft Cleaning Roles and Responsibilities.Fleet Service.................................... 69 2.149. Aircrew.................................................................................................................... 69 2.150. Human Waste Clean-Up Kits (HWCK)................................................................... 69 Table 2.6. Human Waste Clean-up Kit Contents, NSN – 6515-01-524-9755.......................... 70 2.151. Contamination Prevention....................................................................................... 70 2.152. Potable Water/Lavatory Servicing Trucks at Aircraft............................................. 70 2.153. Potable Water........................................................................................................... 70 2.154. Aircraft Lavatory Fluid............................................................................................ 70 2.155. Odor Reduction........................................................................................................ 71 2.156. Air Transportable Galley/Lavatory (ATGL) Roles and Responsibilities................ 71 2.157. Contracted Aircraft Servicing.................................................................................. 71 Chapter 3—CARGO AND MAIL OPERATIONS 72 Section 3A—Cargo and Mail Movement Operations 72 3.1. Overview.................................................................................................................. 72 3.2. Safety....................................................................................................................... 72 3.3. Security Procedures for Cargo and Mail.................................................................. 74 Section 3B—Cargo and Mail Documentation, Packaging, Marking, and Labeling 75 3.4. Shippers Responsibilities......................................................................................... 75 3.5. Supply and Transportation Priorities....................................................................... 76 3.6. Cargo Documentation.............................................................................................. 77 AFI24-605V2 2 JULY 2020 9 3.7. Airlift Clearance Authority (ACA).......................................................................... 77 3.8. AMC Customer Service Branch (CSB)................................................................... 78 3.9. Discrepancy Reporting............................................................................................ 78 3.10. Truck Dock Operations............................................................................................ 78 3.11. Inbound Cargo and Mail Receipt............................................................................. 79 3.12. Processing Cargo and Mail...................................................................................... 81 Section 3C—Pallet Build-Up 82 3.13. Pallet Build-Up Overview....................................................................................... 82 3.14. Cargo Palletization................................................................................................... 83 3.15. 463L Pallet Capabilities........................................................................................... 84 3.16. Deployment/Redeployment of Damaged Internal Slingable Units Containers....... 85 3.17. Pallet Trains............................................................................................................. 85 3.18. Center of Balance (CB) Marking............................................................................. 86 3.19. Pallet Weighing, Measuring and Storing................................................................. 86 3.20. Pallet Identification (Pallet ID)................................................................................ 87 3.21. DD Form 2775, Pallet Identifier.............................................................................. 87 3.22. Pallet Invoice/Listings............................................................................................. 88 3.23. Active Radio Frequency Identification (aRFID) Tags............................................. 88 3.24. Storage Grid and Bay Locations.............................................................................. 88 Figure 3.1. Standard Pallet/Bay Location System...................................................................... 89 Figure 3.2. Pallet Areas/Locations............................................................................................. 90 Section 3D—In-transit/Terminating Cargo and Mail. 90 3.25. Intransit Cargo and Mail.......................................................................................... 90 3.26. Land-bridge Cargo Procedures................................................................................ 91 3.27. Terminating Cargo and Mail.................................................................................... 91 3.28. Cargo and Mail Inventory........................................................................................ 91 3.29. Release of Cargo and Mail to Consignee Representative........................................ 92 3.30. Terminating Cargo and Mail Air Manifest Control................................................. 93 10 AFI24-605V2 2 JULY 2020 Section 3E—Special Cargo Operations. 94 3.31. Special Cargo.......................................................................................................... 94 3.32. DD Form 1387-2, Special Handling Data/Certification.......................................... 94 3.33. Classified, Security, and Transportation Protective Service Cargo Shipments....... 94 3.34. Remains of Deceased Personnel.............................................................................. 96 3.35. AMC Mission Capability (MICAP) Shipments....................................................... 97 3.36. Temperature Sensitive Medical Shipments Requiring Cold Chain Management.... 98 3.37. Non-Medical Frozen, Chilled and Perishable Shipments........................................ 100 3.38. Registered Mail Containerization Procedures.......................................................... 101 3.39. Hazardous Materials Handling and Storage............................................................ 102 3.40. Hazardous Material Handling.................................................................................. 103 3.41. Hazardous Waste..................................................................................................... 103 3.42. Radioactive Materials.............................................................................................. 103 3.43. Emergency Shipments............................................................................................. 104 3.44. Patient Care Shipments............................................................................................ 104 3.45. Valuable Shipments................................................................................................. 104 3.46. Arms, Ammunition and Explosive Shipments......................................................... 104 Section 3F—Cargo Requiring Additional Considerations. 105 3.47. Aeromedical Evacuation (AE) Missions................................................................ 105 3.48. In-Bond Shipments.................................................................................................. 105 3.49. Diplomatic Clearance Cargo.................................................................................... 105 3.50. Foreign Military Sales (FMS) Material................................................................... 106 3.51. United States Transportation Command Defense Couriers..................................... 107 3.52. Cooperative Airlift Agreement (CAA) Cargo......................................................... 108 3.53. Route Support Equipment........................................................................................ 109 3.54. Air Transportability Testing and Loading Agency (ATTLA) Certification............ 109 3.55. Denton Program/Non-Department of Defense Organizations................................. 111 Section 3G—Irregularities in Shipment Processing. 111 3.56. Shipment Processing Irregularities.......................................................................... 111 AFI24-605V2 2 JULY 2020 11 3.57. Aircraft Loads Arriving Without Manifests............................................................. 112 3.58. Short Shipments (S/S).............................................................................................. 112 3.59. Over-shipments (O/S).............................................................................................. 113 3.60. Pilfered Shipments................................................................................................... 113 3.61. Confiscated Shipments............................................................................................ 113 3.62. Lost Shipments........................................................................................................ 114 3.63. Shipments Inchecked, but not Located in the Air Terminal.................................... 114 3.64. Found Shipments..................................................................................................... 114 3.65. Damaged Shipments................................................................................................ 114 3.66. Diversion of Cargo or Mail...................................................................................... 115 Section 3H—Aircraft Loading/Off-loading. 115 3.67. Aircraft Ramp Services........................................................................................... 115 3.68. Nuclear Cargo Loading............................................................................................ 116 3.69. Engine Running On and Off-load (ERO) Procedures.............................................. 117 Chapter 4—AIR TERMINAL OPERATIONS 118 Section 4A—Air Terminal Operations Center and Load Planning Section. 118 4.1. Air Terminal Operations Center (ATOC)................................................................ 118 4.2. ATOC Flight Chief.................................................................................................. 118 4.3. Duty Officer (DO)/Senior Controller....................................................................... 118 4.4. Information Control................................................................................................. 118 4.5. Ramp Coordinator.................................................................................................... 119 4.6. Capability (Cape) Forecasting................................................................................. 119 4.7. Load Planning Section............................................................................................. 120 4.8. Cargo Selection Procedures..................................................................................... 121 4.9. Load Inspection........................................................................................................ 121 4.10. Hazardous Cargo Requirements.............................................................................. 122 4.11. Final Manifesting..................................................................................................... 122 4.12. Aircraft Assets......................................................................................................... 122 4.13. Manifest Distribution............................................................................................... 122 12 AFI24-605V2 2 JULY 2020 4.14. Load Plan Distribution............................................................................................. 122 4.15. Load Sequencing...................................................................................................... 123 4.16. Commercial Airlift & Load Plans............................................................................ 123 4.17. B-747 Tall Rigid Cargo (TRC) Requirements......................................................... 124 4.18. B-747-8 Pallet Limitations....................................................................................... 124 4.19. Mean Aerodynamic Cord (MAC)............................................................................ 124 4.20. C-130J Aircraft Optimum Bending Moments......................................................... 125 4.21. Terminal Inventory.................................................................................................. 125 4.22. Station On-Hand Channel Report, RCS: AMC (AR) 7115..................................... 125 4.23. Handling of DoD Aircraft (Non-AMC or Non-TWCF).......................................... 125 4.24. TWCF Missions....................................................................................................... 126 4.25. Opportune Cargo/Passenger Space.......................................................................... 126 4.26. Handling and Billing Non-DoD Aircraft for Aerial Port Aircraft Services............. 126 4.27. Foreign Military Sales (FMS) Pilot Pick-Up (PPU) Missions................................. 126 4.28. Material Handling Equipment (MHE) Support to Aeromedical Evacuation Missions.................................................................................................................. 126 4.29. Aborted/Diverted Flights......................................................................................... 126 4.30. Bumped Cargo and Mail......................................................................................... 127 4.31. Border Clearance..................................................................................................... 127 4.32. Intransit Visibility (ITV).......................................................................................... 127 Section 4B—Data Records. 128 4.33. Overview.................................................................................................................. 128 4.34. Remote Manifesting Resolution Center (RMRC).................................................... 128 4.35. Personally Information (PII) Requirements............................................................. 128 4.36. Workload Reporting System (WRS)....................................................................... 128 4.37. Manifest Registers................................................................................................... 129 4.38. Security Classification of Documentation............................................................... 130 4.39. Consolidated Flight Package (CFP)......................................................................... 130 4.40. Records Disposition................................................................................................. 131 AFI24-605V2 2 JULY 2020 13 4.41. Electronic CFP......................................................................................................... 131 4.42. Small Units Filing.................................................................................................... 131 4.43. Deployed, Contingency and Exercise Records Disposition..................................... 131 4.44. Surface Manifest Disposition.................................................................................. 131 4.45. Transportation Discrepancy Reports (TDR) on Short and Lost Shipments............. 131 4.46. Cash Collection Vouchers Disposition.................................................................... 131 4.47. Deleted Cargo Reports Disposition........................................................................ 131 4.48. Local Reports Disposition and Deviation Requests................................................ 131 4.49. Top Five Support (89 Airlift Wing) Files Disposition............................................. 132 4.50. Database Management and Integrity....................................................................... 132 Attachment 1—GLOSSARY OF REFERENCES AND SUPPORTING INFORMATION 133 Attachment 2—SUGGESTED TERMINAL ANNOUNCEMENTS 157 Attachment 3—SPACE- AVAILABLE SIGN-UP STAMP 159 Attachment 4—LETTER TO THE PASSENGER (SAMPLE) AND DISPLAY 160 Attachment 5—PASSENGER IDENTITY SCREENING INSTRUCTIONS 161 Attachment 6—GLOSSARY OF CODES 167 Attachment 7—K-LOADER PARKING AND TRAFFIC FLOW PLAN 173 Attachment 8—LOAD TEAM CHIEF (LTC) PROCEDURAL GUIDE 176 Attachment 9—PASSENGER DEVIATION WAIVER PROCEDURES 179 Attachment 10—DIPLOMATIC CLEARANCE PROCEDURES 182 Attachment 11—SPECIAL CARGO 185 Attachment 12—REHANDLED CRITERIA AND FORMS 189 14 AFI24-605V2 2 JULY 2020 Chapter 1 ROLES AND RESPONSIBILITIES 1.1. Deputy Chief of Staff for Logistics, Engineering and Force Protection (AF/A4): 1.1.1. Develops and publishes procedures for Air Force passenger and cargo movement in accordance with Secretary of the Air Force delegated responsibilities. 1.1.2. Coordinates with other Headquarters Air Force offices and military services on Air Force and joint air transportation matters. 1.2. Air Mobility Command (AMC) Air Transportation Division (AMC/A4T): 1.2.1. Operates and provides organizational advice, planning, and oversight for aerial ports. 1.2.2. Provides organizational advice to AMC terminals operated by other services supporting Department of Defense (DoD) components as established in accordance with Defense Transportation Regulation (DTR) 4500.9-R, Part III, Mobility. 1.3. Major Command Commanders: Operate air terminals to support MAJCOM or service- specific authorized airlift requirements as established in accordance with DTR 4500.9-R, Part III. 1.4. Air Force Installation and Mission Support Center: 1.4.1. Provides AF wide intermediate-level organizational advice, planning, and oversight for air terminals. 1.4.2. Directly consults, coordinates, and advises subordinate and MAJCOM subordinate activities providing air transportation airlift support or unilateral aircrew training (UAT) support functions. AFI24-605V2 2 JULY 2020 15 Chapter 2 PASSENGER AND FLEET OPERATIONS Section 2A—Passenger Operations 2.1. Overview. This volume provides guidance and procedures for passenger terminals and will act on behalf of United States Transportation Command (USTRANSCOM), for airlift, inter- theater, intra-theater, and Continental United States (CONUS) aeromedical evacuation, aerial refueling support, and support services to the DoD components as required by USTRANSCOM. Peacetime aerial ports, which are airfields that have been designated by the DTR 4500.9-R, Part III, for the sustained air movement of traffic and to serve as an authorized port for entrance or departure to or from the country operate for two primary reasons. First, to continually exercise/train military and civilian personnel required to ensure the United States is able to respond to contingencies and conflicts around the world. Secondly, to provide strategic airlift transportation for the DoD. This instruction incorporates “compliance terminology” for which the following definitions apply: 2.1.1. Must and Will – indicates a mandatory requirement. Note: “Will” is also used to express a declaration of purpose for a future event. 2.1.1.1. Should – indicates a preferred method of accomplishment. 2.1.1.2. May – indicates an acceptable or suggested means of accomplishment. 2.1.2. If something is not stated in this instruction, it does not mean that an allowance exists or may be authorized. The philosophy of “It doesn’t say I can’t; therefore, I can” does not apply. 2.1.3. Unit Commanders should create local operating instructions (OI) for day to day operations not outlined in this instruction. 2.1.4. This instruction uses a SharePoint® companion website, located on the non-classified network for maintaining form instructions, examples, and website links. Some links are controlled by outside agencies. Check: https://eim2.amc.af.mil/org/a4/A4T/RMRC/SitePages/Home.aspx if website links are broken or for updates. If no updates are listed, contact Headquarters Air Force (HAF) or owning MAJCOM headquarters. 2.2. Safety. Terminals implement advisories and warnings from numerous agencies to ensure the safety and security of cargo, passengers, and aircraft. Everyone involved in the movement of cargo and passengers have the responsibility to prevent possible hijacking, sabotage of an aircraft, or mass casualty event. Terminal personnel, security officials, and aircrew members share the responsibility for security of the cargo and/or passenger terminal. Refer to AFI 10-701, Operations Security (OPSEC); AFI 16-1404, Air Force Information Security Program; Department of Defense (DoD) 5200.08-R, Physical Security Program, 1AFI 10-222-O, Force Protection (FP) Mission and Antiterrorism (AT) Program for Air Forces Northern Area of Responsibility; and AFI 13-207-O, Preventing and Resisting Aircraft Piracy (Hijacking) (FOUO). 16 AFI24-605V2 2 JULY 2020 2.2.1. Federal Aviation Administration (FAA) and Transportation Security Administration (TSA) security directives contain sensitive information and will not be distributed to passenger terminals. (T-1). The Air Force Logistics Readiness Division Air Transportation Section will consolidate any applicable information and transmit via message to the units. (T- 1). Non-sensitive TSA travel information can be found at TSA.gov. 2.2.2. Bioenvironmental engineering certifies all newly installed X-ray equipment or when existing equipment has been relocated within the terminal. This check must include measurement of radiation scatter or leaks. (T-2). Supervisors must brief all personnel on the concerns associated with radiation emitting equipment. (T-2). Any passenger service agent (PSA) who suspects they may be pregnant must be evaluated immediately by a medical authority. (T-2). 2.2.3. All PSAs must prevent entry of unauthorized weapons, firearms, or explosives into the Defense Transportation System (DTS). (T-1). Passenger terminal personnel must be alert to the possibility of concealed explosive devices, firearms, or weapons. (T-1). Passenger terminal management or the duty officer (DO) has the authority to decline passenger travel should the passenger terminal find unauthorized items. (T-2). 2.2.4. Personnel at all levels must make safety a top priority through awareness and execution of policies and procedures to prevent mishaps. (T-1). Local management and supervisor responsibilities in this area include but are not limited to: 2.2.4.1. A safe workplace and ensure all individuals receive necessary on and off duty safety training. (T-2). 2.2.4.2. Implement a proactive mishap prevention program that complies with Occupational Safety and Health Administration (OSHA) and Air Force Occupational Safety and Health Standards in accordance with AFI 91-202, The U.S. Air Force Mishap Prevention Program and AFMAN 91-203, Air Force Occupational Safety, Fire, and Health Standards. (T-1). 2.2.5. There will be times when passengers cannot be accepted for travel aboard aircraft due to safety considerations. Passengers must be able to overcome obstacles and challenges of traveling within an aircraft. (T-2). Passengers must be physically able to climb ladders, move within the aircraft without mechanical assistance (wheel chair or walker) and be able to egress the aircraft in an emergency without impeding others or requiring assistance. (T-2). Passengers with disabilities should be offered early boarding to allow time to get situated in the aircraft. 2.2.6. Unsafe Aircraft, Condition, or Activity. At passenger terminals, the operations officer or air terminal manager (ATM), in conjunction with contracted carrier representative, will thoroughly investigate each allegation of unsafe aircraft condition and make proper determination to delay or determine estimated repair timelines. (T-3). Detachment chiefs and/or contracting officer representative (COR), in conjunction with the FAA and the carrier representative, coordinate on troubleshooting aircraft maintenance repairs. 2.2.6.1. If an aircraft is determined to be unsafe, the carrier is responsible to provide for passenger needs as stated in the DoD commercial carrier contract until such time the unsafe condition has been resolved. (T-2). AFI24-605V2 2 JULY 2020 17 2.2.6.2. If a passenger refuses to board or travel on any aircraft that has not been determined unsafe, remove the passenger from the manifest and return baggage. (T-2). If the passenger is space-required (space-r), refer to the nearest transportation office. If the passenger is space-available (space-a), follow procedures for space-a passenger removal outlined in paragraph 2.72 2.3. Training Requirements. Refer to AFI 24-605 Volume 5, Air Transportation Standardization and Resources, for training requirements. (T-2). Personnel who operate/adjust metal detectors and X-ray machines must accomplish locally produced training. (T-2). 2.3.1. PSAs will be familiar with manual procedures in the event of an automated manifesting system outage, or when operating at non-automated locations. (T-2). X-man and Manual Alternative Passenger Manifesting-Tool (MAPM-T) are Microsoft® Excel spreadsheet products which can be downloaded from AMC/A4T SharePoint® website. Provide the Remote Manifesting Resolution Center (RMRC) with all required information for post-processing passengers. Note: RMRC activation does not relieve units from the responsibility of manual manifesting, sign-up, selection, etc. (T-2). 2.3.2. PSAs will be familiar with the DoD Foreign Clearance Guide (DoD FCG), Department of Defense Instruction (DoDI) 4515.13, Air Transportation Eligibility, and Personal Property Consignment Instruction Guide (located at https://www.move.mil/sme). (T-0). The DoD FCG, published under the authority of Department of Defense Directive (DoDD) 4500.54E, DoD Foreign Clearance Program (FCP), provides necessary information for personnel traveling to foreign countries, including states within the CONUS, as well as general information on foreign locations and is directive in nature. As changes to this guide occur daily, it must be reviewed before any passenger mission. (T-2). Pet travel entry and quarantine requirements may be found under Section 4 of the Personal Property Consignment Instruction Guide. 2.4. Passenger Terminal and Facility Requirements. A passenger terminal is a facility where passenger operations take place. The standards identified in this instruction are base-line requirements to minimize the possibility of mass casualties in passenger terminals, prevent damage or destruction of aircraft, and protect passenger terminals from terrorist actions. Installation and unit commanders may choose to implement additional measures where local threat analysis warrants. Unit commanders will coordinate risk assessments with local agencies and document any deviations for passenger terminals not meeting minimum standards. (T-2). 2.4.1. AMC passenger terminals will meet the terminal amenities standards as identified in the Terminal Design Guide (located on AMC/A4T SharePoint®) based on the type of terminal designated as large, medium, or small. (T-2). Special emphasis is placed on the following: 2.4.1.1. Public Address Systems. Terminals must use an announcement system to pass information. (T-2). When not in use, conservative music may be connected to the system. Commercial Gateway managers must obtain the use of local airport public address system for announcements. (T-2). If a public address system is impractical, alternate means of mass notification are acceptable. 18 AFI24-605V2 2 JULY 2020 2.4.1.2. Install Duress Alarm systems, in accordance with AFI 31-101, Integrated Defense (ID), linking security forces with critical areas identified by passenger terminal management. (T-2). Activation devices (button or switch) must be out of public view to allow personnel monitoring and performing inspections to activate the alarm without being noticed by passengers. (T-2). Portable activation devices may be used to increase passenger terminal flexibility. Unit commanders will develop procedures in coordination with the local installation for operation and testing of the duress alarm system. (T-2). At a minimum, duress alarm systems will be tested each quarter. (T-2). 2.4.1.3. Provide monitors for passenger flight information and convenience throughout the terminal. (T-2). Unit commanders may display local conditions and information on a separate monitor. 2.4.1.4. Post the following signs throughout the passenger terminal to focus on security concerns relating to air travel: AMC Visual Aid (AMCVA) 24-5, Advice to Passengers, AMCVA 24-3, Federal Safety and Security Inspection Rules, and AMCVA 24-6, Not a Joking Matter. (T-2). 2.4.1.5. Passenger Terminal Feedback. Passenger terminals will use the DoD Interactive Customer Evaluation (ICE) system, a web-based tool for collecting customer feedback about services and goods provided to measure passenger satisfaction. (T-2). 2.4.1.5.1. AMC Form 253, Air Passenger Comments, or ICE business cards (example on the Air Force Logistics Readiness Division Air Transportation SharePoint® website) will be available at the passenger service counter or located near the “Letter to the Passenger” display (refer to Attachment 4). (T-3). A single collection box will be used for the AMC Form 253, and checked regularly. (T-3). The “Letter to the Passenger” display is locally produced and signed on appropriate letterhead with a photo of the unit commander. (T-2). 2.4.1.5.2. All passenger terminals will appoint no more than two unit ICE managers. (T-2). Unit ICE managers will be appointed in writing by passenger terminal leadership. (T-2). Passenger terminal leadership will notify MAJCOM ICE manager via email to have accounts established. (T-2). Notification must include the name, rank, title, phone number and email address of newly appointed managers. (T-2). Appointment letters are no longer required to be sent to the MAJCOM ICE Manager. Provide outgoing unit manager names to help ensure ICE account is deleted. (T-2). Unit ICE managers must inform MAJCOM of any updates or additional requirements. (T-2). 2.4.1.5.2.1. Unit ICE Manager Duties. Unit ICE managers are required to collect passenger feedback and provide responses upon passenger’s request or as necessary. (T-2). Responses must be completed within three duty days and closed out in ICE. (T-2). 2.4.1.5.2.2. Terminals collecting AMC Form 253, will manually input the information into ICE to capture customer comments electronically. (T-2). An ICE business card template is available on the AMC/A4T SharePoint® website. AFI24-605V2 2 JULY 2020 19 2.4.1.6. AMC Form 76 (AMC Form 76A at Navy operated AMC passenger terminals), Passenger Travel Information (AMC-GRAM). All passenger terminals will create a customized form using the information provided on the template located on AMC/A4T SharePoint®. (T-2). Include frequently requested travel information. AMC Form 76/76A will be updated annually, when significant changes occur, and must include form’s revision date. (T-2). 2.4.2. Privacy Act Statements (PAS) are displayed in accordance with DoD 5400.11-R, Department of Defense Privacy Program. Passenger terminals will display a PAS notification to passengers identifying the collection of personal information. (T-0). PAS signs are locally developed and must include the authority, purpose, routine uses, and disclosure items. (T-2). At Outside Continental United States (OCONUS) locations, PAS signs should be posted in English and host nation's language. In addition to disclosures generally permitted under the Privacy Act of 1974, 5 USC 552a, these records or information contained therein may specifically be disclosed outside the DoD as a routine use pursuant to Privacy Act of 1974, 5 USC 552a, (b)(3), customs officials for the purpose of notifying foreign countries of personnel and equipment arrivals. Records from the system are routinely disclosed to other federal agencies and offices providing transportation, and to civilian airlines and airports for transportation services, developing billing data, manifesting passengers, and for forecasting future requirements. Disclosure of information required for travel is voluntary, however non-disclosure of information may prevent passenger(s) from continuing processing and onward movement. 2.4.3. Passenger name records are used to prepare aircraft manifests for passenger identification processing and movement on organic and commercial contract aircraft, transiting military and civilian airports. To comply with DoDI 1000.30, Reduction of Social Security Number (SSN) Use within DoD, PSAs will use DoD identification (ID) numbers in lieu of SSN. (T-0). 2.4.4. Passenger terminal security inspections will be performed in conjunction with force protection condition measures in accordance with DoDIO-2000.16V1-AFI10-245-O, Antiterrorism (AT) Program Implementation. (T-0). 2.4.5. Amnesty Boxes. Coordinate with installation Threat Working Group for requirements. 2.4.6. Terminal personnel will limit access by passengers to gate and sterile areas, mechanical rooms, power and telephone cabinets, and power shutoffs (other than those required for safety reasons) through the use of door locks, padlocks, or locate passengers in areas that are not accessible by the general public. (T-2). Passenger terminal leadership may exempt on-duty PSAs or personnel directly involved with flight and passenger processing (e.g., DO), ramp controller and border clearance officials) from security checkpoint screening. The exemption must be in writing and the letter, signed by terminal management, will be available at the security checkpoint. (T-3). This exemption list must be kept to an absolute minimum and is not intended for maintenance or custodial personnel. (T-2). The preferred entry for personnel assigned to work the passenger terminal is a card-reader or cipher-lock entry door. Deviations to AFI 31-101 and DoDIO-2000.16V1-AFI10-245-O will be initiated with the installation security office. (T-0). 20 AFI24-605V2 2 JULY 2020 2.4.7. Terminals will develop locally produced quick reaction checklists in order to respond to the following threats: suspicious package, robbery, bomb threat, and unattended baggage. (T-2). Examples can be found on the AMC/A4T SharePoint®. 2.5. Information Disseminated within Terminal. In order to balance between customer needs and to safeguard information, the following applies: 2.5.1. Post flight schedules up to 72 hours using approved template, found on AMC Passenger Operations Branch (AMC/A4TP) SharePoint®, for displaying flight schedule information from automated system. (T-2). Schedules may be limited during times of increased security threat. OPSEC may preclude some missions from being displayed. 2.5.2. Provide full name of all destinations and indicate any delays on arriving missions and update estimated arrival times in remarks, when available. (T-2). When outbound missions are delayed, update the flight information to reflect new departure time and scheduled reporting time in the remarks section. (T-2). At a minimum, dispatch will update information at each shift change. (T-2). 2.6. Information Disseminated to the Public and Authorized Individuals. Publically advertised information must be reviewed for accuracy, and updated in accordance with AFI 35- 107, Public Web and Social Communications, before being provided to the public. (T-2). Passenger terminals releasing publically advertised information, including flight information, must include the below disclosure notice on any mission-related information released to authorized individuals. (T-2). “Information and files provided to authorized individuals by internet, mail, e-mail, and fax containing mission-related information, such as operational or flight schedules, are intended solely for the use of determining space-r and space-a flight availability. Any attempts to retransmit, upload, pass to unauthorized persons, or change the information received for any other purpose is strictly prohibited. Any action circumventing the parameters specified and/or implied above is subject to investigation and/or prosecution by law enforcement.” 2.7. Release of Traffic Records to Public. Release, access to, or recommendation to withhold traffic records requested under the Freedom of Information Act (FOIA) will be processed in accordance with DoDM 5400.07_AFMAN 33-302, DoD Freedom of Information Act (FOIA) Program. (T-0). Do not release information that may have been merged or furnished from a Privacy Act record source. (T-2). PSAs will not release internal messages between headquarters and passenger terminals to non-terminal personnel. (T-2). Requests for information should be routed through the FOIA office on the respective installation. The following information may be released by PSAs: Travel eligibility, flight schedules, and operating route. Passenger manifest information may be released to government officials or employees for official purposes after identification of requestor has been validated as a need to know. Requests must be coordinated through terminal management prior to release. (T-2). 2.8. Passenger Terminal Website (Managed by Public Affairs). Provide the following information to local public affairs office in accordance with AFI 35-107: 2.8.1. Mailing address, Defense Switched Network (DSN), commercial, and fax numbers (if applicable), organizational e-mail address, hours of operation, and remote space-a sign-up e- mail address. (T-2). AFI24-605V2 2 JULY 2020 21 2.8.2. Available passenger terminal customer conveniences listed on local travel gram. (T- 2). 2.8.3. A link to the AMC travel website. (T-2). 2.8.4. Passenger terminals maintaining a social media website will follow guidance published in the latest Social Media Guide, which can be found on the AMC/A4T SharePoint®. (T-2). 2.9. Unruly Passengers. If at any time a passenger becomes unruly, displays unacceptable behavior, or becomes violent, supervisors must use good judgment on when to deny boarding, transportation, or contact law enforcement. (T-2). 2.10. Denying Aircraft Boarding. The decision to deny boarding will be made by the shift supervisor, but may be elevated as high as the installation commander depending on the circumstance and rank of the person in question. (T-3). At commercial gateways, the decision rests with the station manager or alternate station manager and coordinated with the senior military representative. Once the passengers are on the aircraft, the aircrew or the troop commander has the authority to deny boarding for safety of themselves and other passengers. 2.11. Passenger Ineligible List. Identified individuals, approved by respective service headquarters, are barred from worldwide space-a travel. Individuals are placed on the ineligible list based on unacceptable conduct or behavior. 2.11.1. Instances of unacceptable passenger conduct or behavior that warrant consideration for removal of space-a privileges (e.g., the passenger poses a safety hazard to themselves, other passengers, aircrew, aircraft, or the passenger terminal), will be forwarded to AMC/A4TP organizational email: [email protected]. (T-2). Air terminal function (ATF) personnel will forward these instances to the AFIMSC Air Terminal Operations Branch. (T-2). Include all supporting documentation (e.g., unit commander memo, travel documents, PSA statements, police reports). Respective MAJCOMs will review documents and, if appropriate, forward to the passenger’s service headquarters. (T-1). Final decision to revoke space-a privileges rests with respective service headquarters. 2.11.2. The Space-a Ineligible List is maintained in the Global Air Transportation Execution System (GATES). GATES is designed to support automated cargo and passenger processing and provide in-transit visibility. Non-automated passenger terminals must request the list by sending request in a digitally signed email to the AMC/A4TP organizational email: [email protected] (T-1). 2.11.3. When passengers are determined “ineligible” by respective service headquarters, the passenger agent must cross-check name, DoD ID, and other pertinent information to validate ineligibility before denying travel. (T-2). The list is For Official Use Only (FOUO) and requires appropriate handling, safe guarding, and will be secured when not under review. (T- 2). The list WILL NOT be presented or provided to passengers. (T-2). PSAs will refer passengers to respective service headquarters listed below: (T-2). 2.11.3.1. Navy: NAVSUP Global Logistic Support, Code N48, 1837 Morris Street, Norfolk, VA 23511. 2.11.3.2. Army: Headquarters (HQ) DALO-FPT-PP/PT, Room 1D343, 500 Army Pentagon, Washington DC, 20310-0500. 22 AFI24-605V2 2 JULY 2020 2.11.3.3. Air Force: HQ USAF/A4LE, 1030 Air Force Pentagon, Washington DC, 20330-1030. 2.11.3.4. Marine Corps: HQ United States Marine Corps, I&L LPD-2, 3000, Marine Corps Pentagon, Pentagon Room 2E211, Washington DC 20350-3000. 2.11.3.5. Coast Guard: CG-44, 2703 Martin Luther King Jr Ave S.E. Stop 7714, Washington DC 20953-7714. 2.12. Passenger Management: Passenger Service Agent (PSA) Responsibilities. 2.12.1. Determine passenger eligibility and verify identification and documentation requirements in accordance with DoDI 4515.13 and the DoD FCG. (T-0). 2.12.2. Maintain Space-Required/Space-Available Passenger Standby Registers to determine order of movement. (T-2). 2.12.3. Passenger Seat Release. The Air Terminal Operations Center (ATOC) will provide a firm seat release to the passenger terminal no later than five hours prior to mission departure or as soon as requirements are known. (T-3). Missions with short flight times of two hours or less may not meet this five hour timeframe. In those cases, every attempt must be made to determine a firm seat release as early as possible. (T-3). The dispatcher, or PSA, will contact ATOC if seat release is not received within five hours of scheduled mission departure. (T-3). 2.12.4. Flight set-up. Accomplish flight set-up and review pre-manifest, check for special category passengers, and provide unique requirements to the shift supervisor or terminal leadership. (T-3). 2.12.5. Commercial Gateways. Patriot Express (PE) missions operating to and from CONUS commercial airports may be handled by contracted personnel. Air transportation contracting officer representative (COR) personnel oversee the contract and provide technical assistance as required. (T-2). 2.13. Passenger Show and Check-in Times. Terminal operating procedures dictate passenger upload times which are driven by many factors (e.g., maintenance, fuels, deicing, aircraft type, and workload). The DO or ATM must take these factors in consideration when establishing passenger terminal specific sequence of events for passenger upload. (T-3). Note: Standard show time and roll call for space-r passengers is no later than (NLT) two hours and 20 minutes prior to aircraft scheduled departure. Space-a roll call standard is no earlier than (NET) two hours and 20 minutes prior to aircraft scheduled departure. (T-3). 2.13.1. Check-in for pre-manifested passengers must be available six hours prior to estimated time of departure but may begin as early as 24 hours prior to estimated time of departure at discretion of the DO or ATM. (T-2). 2.13.2. Travel Attire. PSAs should use good judgement and advise travelers when civilian dress is inappropriate or poses a safety risk. Additionally, personal hygiene that may offend other passengers, should be addressed with the passenger. 2.13.3. In the interest of passenger safety, footwear should not increase chance of injury, hinder passenger loading, or emergency aircraft egress. The wear of open-toe or open-heel shoes is prohibited on organic aircraft. Shoes with heels should have a wide base. (T-2). AFI24-605V2 2 JULY 2020 23 2.14. Booking Control. Terminals have reservation and booking control for all scheduled passenger missions (24 to 72 hours prior to mission departure). Reservations and allowable cabin load (ACL), which is the total load that an aircraft can transport over a given distance taking into account weight and volume, may be adjusted after coordinating with appropriate agencies (e.g., up and downline stations). Note: The 618 Air Operations Center (AOC) Commercial Channel & Offshore Operations Division (618 AOC/XOGC) will manage all ACL and pet allocation adjustments on AMC passenger bookable missions. (T-2). Pacific Air Forces, United States (US) Air Forces Europe, or sister service aircraft will be managed by ATOC or in coordination with respective AOCs. (T-2). 2.15. Space-Required Passenger Sign-Up. At locations that utilize GATES, PSAs will port book passengers when excess seats are available in lieu of placing passengers in the backlog. (T- 2). When automated manifesting systems are down for more than 24 hours, the Space-Required Standby Register will be manually maintained. (T-2). 2.15.1. A travel order or letter of authorization citing the authority for travel, billing instructions and/or fund cite, and customer identification code (CIC) when applicable, must be presented by passenger to travel. (T-2). 2.15.2. Space-R Standby and In-transit Passenger Processing. Automated passenger terminals must cancel any conflicting reservations to preclude duplicate booking. (T-2). 2.15.3. PSAs will collect two copies of travel orders and process passengers. (T-2). Provide flight and show time information to passenger. (T-2). Annotate date and time of arrival, passenger travel priority, type travel code, and dependent information when applicable, on both copies of orders. (T-2). Return one copy of travel order to the passenger. (T-2). File station copy according to travel priority and date and time of sign-up. (T-2). Enter the passenger information into the space-r backlog; the backlog will contain name, rank, travel priority, destination and date and time of sign-up. (T-2). 2.15.4. PSAs will print or save an electronic copy of the Space-Required Standby Register on a daily basis. (T-2). PSA will ensure space-r standby passengers are able to verify date and time of sign-up on the register. (T-2). Saving and printing the register is not required if no passengers are listed. 2.16. Port Booking Passengers. Passengers that arrive with orders and itinerary for a flight, but not on the pre-manifest, will be verified in the system before being port booked. (T-2). 2.16.1. When port booking passengers in an automated manifesting system, a routing indicator (RI) must be placed in the appropriate block. (T-2). RIs are used to properly identify the location where a passenger was booked (e.g., TERMRMS = Ramstein Passenger Terminal). 2.16.2. PSAs must file information to include administrative addresses, organizational e- mail addresses (not an individual e-mail address), DSN and/or commercial telephone numbers. (T-2). 618 AOC/XOGC creates and maintains RI files. To update information attached to the RI file, call DSN 312-779-4024, commercial (618) 229-4024, or e-mail [email protected]. 24 AFI24-605V2 2 JULY 2020 2.17. Passenger Customer Identification Code (CIC). PSAs will check travel orders for fiscal data, CIC, and signature block. (T-2). CICs are utilized for billing DoD passenger travel and identifying service responsible for payment. Travel authorization for reimbursable space-r passenger transportation must incorporate a chargeable CIC approved by funds certifying official. (T-2). A CIC is composed of 15 alphanumeric digits with unused digits being zero- filled. There are several CICs that PSAs encounter related to type of travel. If CIC is not provided, follow the special account handling (SAH) procedures in paragraph 2.88 (T-2). NOTE: Passenger terminals are not responsible for CIC construction. 2.18. Special Account Handling (SAH) Procedures. SAH codes entered in GATES directly affect passenger billing, and if improperly entered, could result in incorrect billing. 2.18.1. When a passenger’s documentation does not contain a clearly identifiable CIC or the passenger pays the channel tariff at the port with cash, credit card, or check, PSAs will use one of the SAH codes from Attachment 6. (T-2). This is located in the second position (i.e., spacebar then code) of the account code block in GATES. This places the passenger on the Suspense List and identifies to Data Records that additional documentation is required. 2.18.1.1. PSAs will annotate the copy of orders with the aerial port of embarkation (APOE) code, aerial port of debarkation (APOD) code and mission number from the passenger manifest. (T-2). For those passengers that paid channel tariff at the port, the PSA will include an additional annotation stating “Paid: $ (Amount)”. (T-2). The full billing address with point of contact (POC) and phone number for reimbursement must be provided. (T-2). 2.18.1.2. A passenger may present a memorandum signed by their commanding officer citing the authority for travel, fund cite, CIC billing address, and unit POC rather than published orders due to the urgent nature of travel. This memorandum must be included in the flight package prepared for Data Records. (T-2). Note: This type of movement is only authorized for emergency situations and is not authorized or intended to replace valid orders. (T-2). 2.18.2. Thru-load or In-transit manifesting. If a passenger is manifested to end destination and travel is terminated enroute due to mission cancellation, PSAs will ensure that an “E” is reflected in the second position of the account code block in the automated manifesting system, identifying the passenger is in-transit. (T-2). This ensures the passenger is not double charged. Do not permit “E” to be used instead of “A” when CICs are not available. (T-2). 2.19. AMC Mobility Mission Observer (MMO). Passengers designated as an AMC MMO, have been invited by the AMC Commander to accompany aircrew on organic military aircraft. MMO passengers are manifested with other passengers and are considered distinguished visitor (DV) travelers. They may proceed to the aircraft with aircrew and use crew compartment seats. MMOs are only authorized on organic military aircraft, use non-billable CIC 4MMO00000000000. (T-2). AFI24-605V2 2 JULY 2020 25 2.20. Mission Essential Personnel (MEP). MEP travel includes mobility air forces (MAF) personnel (e.g., chaplains, maintenance recovery teams (MRT), security forces, detainee movement teams) that perform unique duties directly associated and essential to a particular mobility aircraft, aircrew, or mission in accordance with AFI 11-401, Aviation Management. EXCEPTION: 89 Airlift Wing (AW) and special operations missions. MEP travelers will process through the passenger terminal as space-r passengers. (T-2). The following apply: 2.20.1. MRT personnel on organic aircraft will process through the passenger terminal. (T- 2). In time critical situations they are not required to process through the passenger terminal and may be manifested by the aircrew on Department of Defense (DD) Form 2131, Passenger Manifest, or included on approved flight authorization. 2.20.2. MEP travelers must notify ATOC of intent to travel aboard a specific mission NLT three hours prior to departure time. (T-2). Adding MEP travelers to the mission within the three hour point should be considered on case by case basis. When MEP travel is approved, use non-billable CIC MEP00000000000000. (T-2). 2.20.3. Defense Courier Service (DCS). For military members assigned to perform DCS duties, use non-billable CIC DCSC00000000000. (T-2). Courier must deliver travel orders and other required information to the passenger terminal NLT two hours and 20 minutes prior to aircraft block time. (T-2). Couriers will be manifested by passenger terminals and may proceed directly to the aircraft. (T-2). PSAs will coordinate with ATOC on movement status of space-blocked couriers before making a final determination to utilize seats for opportune passengers. (T-2). 2.21. Phoenix Raven (PR) Program. This program is designed to provide discrete, low- visibility, flyaway security for additional ground-based protection of aircraft transiting locations where security is unknown or deemed inadequate. PRs observe passengers during flight processing and board aircraft outside of normal procedures. PRs may board first with aircrew, offload last along with aircrew, and remain with aircraft until mission termination. 2.21.1. When departing on commercial contract missions to staging or TDY locations, PRs identify themselves to the PSA, provide valid documentation, ID cards and orders. (T-2). 2.21.2. When traveling on organic missions PRs process with MEP orders through command post or base operations in accordance with AMCI 11-208, Mobility Air Forces Management. PR personnel on organic aircraft may elect to process through the passenger terminal under the passenger terminal rules and restrictions. 2.22. Inactive Duty Training (IDT). Reserve component forces authorized in DoDI 4515.13, to travel on DoD aircraft for reserve inactive duty training, may be eligible to use a non-billable CIC (see Table 2.1). 2.22.1. Approved travel authorization may include a memorandum letter or appropriate service form, directing a member to perform IDT and must indicate the dates and locations of training and be signed by an approving authority other than the member. (T-2). 2.22.2. PSAs will process IDT travelers who are not pre-booked as space-r, after all other travel priority “4” passengers using travel priority “4” and type travel code “NR”. (T-2). 26 AFI24-605V2 2 JULY 2020 Table 2.1. IDT Non-billable CICs. IDT Army Reserve 2ARE00000000000 ANG 4AFG00000000000 AFR 4AFR00000000000 Navy Reserve 3NRE00000000000 Coast Guard Reserve GCGU00000000000 Army National Guard 2ARE00000000000 Marine Reserve 6MRE00000000000 SAAM/Contingency Air Force FSAM00000000000 Navy NSAM00000000000 Army ASAM00000000000 Marine MSAM00000000000 2.23. Opportune Airlift. In accordance with DoDI 4500.57, Transportation and Traffic Management, all unused seats on DoD aircraft will be released for use by space-r and space-a passengers. (T-1). Senior terminal representative, in coordination with the aircraft commander and user as applicable, will determine if a defined need for security, or if overriding safety or legal concerns (including hazardous cargo, customs, agriculture, or citizenship and immigration service consideration) prohibits space-a travelers from flying on a specific mission. (T-2). Aircraft commander has final authority for all matters affecting the operation of the aircraft. ATOC at originating station, will coordinate with downline stations to ensure passengers can be accepted, the user’s operations are not impeded, and availability of customs and border clearance requirements, as required. (T-2). 2.24. Displacing Revenue Cargo for Space-R Passengers. Displacing cargo and/or mail for space-r passengers on cargo or dual configured missions may be authorized by operations officer or ATM on a case-by-case basis when timely (within 72 hours) movement cannot be provided on passenger missions. Whenever cargo is displaced for passengers, ATOC will notify the 618 AOC Air Transportation Operations Branch to ensure command visibility of excessive space-r passenger backlog. (T-2). 2.25. Space-A Sign-up. DoDI 4515.13, establishes priority and eligibility for travel. 2.25.1. Space-a travel source of eligibility is the sponsor and cannot be delegated or transferred. Power of attorney does not create legal guardianship, therefore, travel under a power of attorney, non-court ordered adoptive guardianship, etc. is not authorized. Unaccompanied minors will not be entered into the backlog. (T-0). 2.25.2. Space-a sign-up may be accomplished in person at the passenger terminal or by using remote sign-up procedures. Passengers who submit an AMC Form 140, Space-Available Travel Request, for travel registration should retain the passenger copy as proof of registration. Note: “All” is not to be used as a destination option when signing up for space-a travel. (T-2). If travel documents are not provided at sign-up, PSA must brief passenger that they cannot be processed for a flight. (T-2). AFI24-605V2 2 JULY 2020 27 2.25.3. For children under the age of ten years, without ID cards, passengers may use passports, or the child’s DoD ID number which can be retrieved from MilConnect website: https://milconnect-pki.dmdc.osd.mil/milconnect/. If the passenger ID card does not show a DoD ID number, the PSA must solicit it from the passenger. (T-2). The DoD ID number may be retrieved from the MilConnect website. 2.25.4. Sign-up Time. If the passenger has leave documentation, stamp the documentation with the space-a sign-up stamp (refer to Attachment 3) or a GATES produced printout with passenger sign-up information. Julian date and Zulu time of sign-up must be used at all passenger processing locations. (T-2). 2.25.5. Passengers changing travel categories (e.g., category III to category II), will receive a new date and time of sign-up. (T-2). Example: Passenger originally signs up on ordinary leave, but afterwards has environmental morale and welfare leave authorized; this passenger would receive a new date and time of sign-up because they are in a new category. 2.25.6. Passengers changing destination prior to departure from point of origin, will maintain current date and time of sign-up. (T-2). If passenger elects to change after departure from point of origin, they will receive a new date and time of sign-up. (T-2). 2.26. Liberty (Pass). Policy and procedures to travel on pass are specified in DoDI 1327.06 Leave and Liberty Policy and Procedures and DoDI 4515.13. RegAF members must be in a pass status to utilize remote sign-up by indicating desired destination, name, rank, and inclusive dates of pass. (T-0). 2.27. In-person Sign-up. When passengers physically present themselves for travel, PSAs must ensure entry of the actual DoD ID number or passport number through “Change Person ID” activity in the “Space-A/Space-R Sign-up” windows. (T-2). At non automated locations, update the DD Form 2131 accordingly. (T-2). 2.27.1. Acceptable ID Types. Upon receipt of a remote space-a sign-up request or in-person sign-up at automated locations, PSAs must enter passenger identification using either; DoD ID number, passport number, or pseudo ID for passenger manifesting. (T-2). 2.27.2. Pseudo ID Creation. For pseudo person ID type, enter “RMT” for remote sign-up or “INP” for in-person sign-up. (T-2). Enter first four letters of the passenger's last name, first initial of first name and first initial of middle name. Example: Smith, John James (RMTSMITJJ) or (INPSMITJJ). If passenger does not have four letters in last name or no middle name, substitute the number zero “0” for the eighth character. Example: Ray, David, Alan (RMTRAY0DA) or (INPRAY0DA). If signing up additional dependents, use numbers in place of the middle initial for the last character Example: (RMTRAY0D1). 2.27.3. Married Members (Military-to-Military). Married service members may register as a family group provided both RegAF members are in leave status at time of sign-up. If leave expiration dates differ, PSAs will sign up members under earliest leave expiration date. (T- 2). 2.27.4. Groups. Family members may travel as a group. All others must register for space-a travel individually. (T-2). Sports team group leaders or coaches have no authority to act on behalf of other team members for space-a registration. (T-2). Refer to DoDI 4515.13 for further information. 28 AFI24-605V2 2 JULY 2020 2.28. Remote Sign-up. Remote sign-up may be accomplished in three ways: e-mail, mail, or fax. All passenger terminals will accept remote sign-up via e-mail. (T-2). 2.28.1. When passengers utilize remote sign-up, PSAs will verify date and time of sign-up accuracy when marking present. (T-2). 2.28.2. Passenger terminals are not authorized to recommend or advertise any third party space-a sign-up service. (T-2). 2.29. Basis for Determining Date and Time of Sign-up. 2.29.1. Zulu time is used for date and time of sign-up. 2.29.2. E-mail or fax: Header data establishes date and time of sign-up. Mail: Date and time received establishes date and time of sign-up. 2.29.3. To