Communication Skills PDF

# Which are Important points to improve communication skills? - **Confidence:** - **Enthusiasm** (Zeal) - **Clear objective** / Aim - **Self prepared script** - **Subject matter** - **Effective start** - **Clear voice** - **Speed** - **Logical presentation** - **Audience** - **Local language** - **...

# Which are Important points to improve communication skills? - **Confidence:** - **Enthusiasm** (Zeal) - **Clear objective** / Aim - **Self prepared script** - **Subject matter** - **Effective start** - **Clear voice** - **Speed** - **Logical presentation** - **Audience** - **Local language** - **Effective end** - **Time limit** ## Types of Communication - **Speaking:** - **Writing:** - **Listening:** - **Reading:** - **Non-verbal communication:** <start_of_image> Communicating is the ability to use and express information. - **Effective communication skills:** are a crucial element in communication skills - **"If we are strong, our strength will speak for itself. If we are weak, words will be no help" - John Fitzgerald Kennedy** # The importance of communication in nursing - Nurses need good interviewing skills to enable accurate problem identification. - Attending to a patient as an individual rather than a collection of symptoms increases the importance of psychosocial factors and hence communication in nursing. ## Traditional definition of communication The image depicts a diagram for sender to receiver. ## How we really communicate The image depicts a diagram for source to perceiver. ## Elements of communication skills: - Sender - Encoding - Message - Channel - Receiver - Decoding - Environment - Interference - Context - **Verbal communication represents 7% of the message meaning.** - **Non-verbal communication represents 93% of the message meaning.** - 38%tone of voice, - 55% of physical gestures and eye language. ## Characteristics of a successful communication - Feedback - Appropriateness - Efficiency - Flexibility # To Improve Nurse Communication Skills - Listening - Conciseness - Body language - Confidence - Open-mindedness ## Principles of Communication - Accept people as they are. - Each person selects the best thing in certain circumstances. - Each behavior is a product of good intention. - **"The most important thing in communication is to hear what isn't being said."- Peter Drucker** # 10 Simple Rules for an Effective Presentation - **Know your audience:** - Level of education - Emotional receptivity - Cultural background - Psychological needs - **Stories:** - Paint word pictures - Express emotions - Illustrate or prove a point - "For example..." - **Keep it Simple, Stupid (KISS):** - **Body Language & Appearance:** - Defensive standing position - Closed body and closed attitude - Open body and open attitude - **Connect, Listen, Mirror, Identify, Respect, Rapport, Relate, Explain, Build:** - **Projection, Articulation, Pitch, Rate:** - **Be sincere:** - "There are three things to aim at in public speaking, first get into your subject, then get your subject into yourself, and lastly, to get your subject into the heart of your audience." - Alexander Gregg - **Avoid distracting visuals, verbals, and vocals.** - **Make eye contact.** - **Be prepared:** - Practice, Practice, Practice. ## ERS Principle - Explain it - Reinforce it (tell a story) - Summarise it ## Types of communication: - Verbal Communication - Nonverbal Communication ## Body Language - Closed Body Position - Body Language (gestures, postures, movements, and body positions) is a nonverbal form of communication - Accepting body - Facial Expression - Vocal Cues - Eye Contact - Touch ## Factors of Effective Communication - The use of language - Emotional barriers - Lack of attention - Physical disabilities ## Barriers to Communication: - Semantic barriers - Emotional or Psychological barriers - Organization barriers - Personal barriers - Barriers in subordinate - **Barriers in communication:** The factors which influence the clarity, accuracy and effectiveness of the message. - **Recognizing barriers to effective communication is the first step in improving communication style.** ## Semantic Barriers: - Symbols with different meaning - Badly expressed message - Faulty translation - Unclarified assumption - Specialist language ## Emotional or Psychological Barriers: - Premature evolution - Inattention - Loss of transmission & poor retention - Undue reliance of written word - Distrust of communication - Failure to communicate ## Organization Barriers: - Organizational policy - Organization rules & regulation - Complexity in the organization ## Personal Barriers: - **Barriers in Superior:** - Attitude of superior - Fear of challenge of authority - Lack of time - Lack of awareness - **Barriers in Subordinate:** - Unwillingness to communicate - Lack of proper incentive ## Barriers to Effective Communication: The image depicts a diagram depicting various communication barriers. ## Communication Involve Three Components: - Verbal message: the word we choose - Para-verbal message: how we say the words - Non-verbal message: our body language - These three components are used to: - Send clear, concise message - Receive and correctly understand messages sent to us ## Nonverbal Communication: - Nonverbal message is the primary way to communicate emotion - Facial expression - Posture & gesture ## Tips to Improve Communication Skills - Maintain eye contact with audience - Body awareness - Gesture and expression - Convey one's thought - Practice effective communication skills - Becoming a better listener. The sender's voice is heard; their ideas are repeated back to them for clarity.