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Assessment Number: A-00052975 Email: [email protected] Exam Track: Administrator(New) 01. A customer created a case using web to case. They contacted phone support to get an update on the cave two days later. The support agent cannot find the case although the customer is positive that...

Assessment Number: A-00052975 Email: [email protected] Exam Track: Administrator(New) 01. A customer created a case using web to case. They contacted phone support to get an update on the cave two days later. The support agent cannot find the case although the customer is positive that it was created and logged. What should the administrator reference to troubleshoot this issue? A. Validation rules B. Contact email address C. Setup Audit Trail D. Assignment rules Your Answer: B; Is Correct? : Yes Correct Answer: B 02. Northern Trail Outfitters wants to initiate expense reports from Salesforce to the external HR system. This process needs to be reviewed by managers and directors. Which two tools should an administrator configure? Choose 2 answers A. Quick Action B. Approval Process C. Outbound Message D. Email Alert Action Your Answer: B; C; Is Correct? : Yes Correct Answer: B; C 03. Ursa Major Solar wants to assign feature licenses to user records in Salesforce. Which two feature licenses can be assigned to a user record in Salesforce? Choose 2 answers A. Console User B. Knowledge User C. Opportunity User D. Service Cloud User Your Answer: B; D; Is Correct? : Yes Correct Answer: B; D 04. Universal Containers wants to provide reseller partners with discounted prices on the products they purchase. How should an administrator configure this requirement? Calculator A. Create a separate PriceBook for reseller partners. B. Use a different Opportunity record type. C. Create separate reseller partner products. D. Add a Partner_Discount__c field to the Opportunity. Your Answer: A; Is Correct? : Yes Correct Answer: A 05. What should an administrator use as an identifier when importing and updating records from a separate financial system? A. External ID B. Record ID C. Rich Text field D. Auto-Number field Your Answer: A; Is Correct? : Yes Correct Answer: A 06. Sales managers would like to know what could be implemented to surface important values based on the stage of the opportunity. Which tool should an administrator use to meet this requirement? A. Path Key Fields B. Opportunity Processes C. Dynamic Forms D. Workflow Rules Your Answer: A; Is Correct? : Yes Correct Answer: A 07. A sales rep has a list of 300 accounts with contacts that they want to load at one time. Which tool should the administrator utilize to import the records to Salesforce? A. Data Import Wizard B. Manual Import C. Dataloader.io D. Data Loader Your Answer: A; Is Correct? : Yes Correct Answer: A 08. A sales ops user has been identified as the dashboards expert within Cloud Kicks. This user needs to be able to update dashboard folder access for all non-private folders. Which permission should the administrator assign to the user? A. Manage reports in public folders B. Manage dashboards in public folders C. Create dashboard folders D. Create and customize dashboards Your Answer: B; Is Correct? : Yes Correct Answer: B 09. The administrator at Universal Containers is unable to see the user license option when creating new users today, despite creating new users with this license type earlier in the week. What should the administrator consider first in order to diagnose the problem? A. Open a Salesforce Support Case. B. Verify that Salesforce is a valid license type for the User object. C. Check on the remaining available Salesforce licenses under Company Information. D. Check on the remaining available Salesforce licenses under User Management Settings. Your Answer: C; Is Correct? : Yes Correct Answer: C 10. A system administrator wants to ensure that unique data is always input into a specific field. Which two field properties should be configured? Choose 2 answers A. Required B. Unique C. Default value D. Data Type Your Answer: A; B; Is Correct? : Yes Correct Answer: A; B 11. A new sales rep at Ursa Major Solar has a qualified lead that is ready for conversion. When using the Lead conversion process, which two records can be created? Choose 2 answers A. Campaign B. Contact C. Account D. Case Your Answer: B; C; Is Correct? : Yes Correct Answer: B; C 12. Ursa Major wants to add charts to a Salesforce dashboard. What are three standard chart types that are available? Choose 3 answers A. Venn Diagram B. Bar charts C. Tables D. Gauge charts E. Heat maps Your Answer: B; C; D; Is Correct? : Yes Correct Answer: B; C; D 13. The administrator at Cloud Kicks has been asked to replace two old workflow rules that are doing simple field updates when a lead is created to Improve processing time. What tool should the administrator use to replace the workflow rules? A. Quick Action Flow B. Screen Flow C. Scheduled Flow D. Before Save Flow Your Answer: D; Is Correct? : Yes Correct Answer: D 14. Ursa Major Solar needs a case to be automatically created. Which three features can an administrator use to accomplish this goal? Choose 3 answers A. SMS-to-case B. Email-to-case C. Process Builder D. Web-to-case E. Lightning for Outlook Your Answer: B; C; D; Is Correct? : Yes Correct Answer: B; C; D 15. Ursa Major Solar needs its sales users to be able to do the following: View their open Opportunities grouped by Stage View their open Opportunities grouped by source report on a dashboard component. Which report format needs to be used to accomplish this goal? A. Tabular B. Summary C. Joined D. Matrix Your Answer: B; Is Correct? : Yes Correct Answer: B 16. Universal Containers has a new sales rep who will be responsible for the government vertical. All existing government accounts should be moved to the new rep using mass transfer for accounts. Which two records will also transferred from the current account owner to the new rep in this scenario? Choose 2 answers A. All open Cases B. All Activities C. All Contacts D. All Open opportunity Your Answer: C; D; Is Correct? : Yes Correct Answer: C; D 17. The administrator creates a validation rule that will require a custom text field called "Details" be updated based on the value of another picklist field called "Status." Which two actions should the administrator take before activating the validation rule? Choose 2 answers A. Update the field types to be compatible with validation rules. B. Add the validation rule to the user's profile. C. Add the fields to the page layout. D. Update the user's profile to read/write access to both fields. Your Answer: C; D; Is Correct? : Yes Correct Answer: C; D 18. The administrator for AW Computing is working with a user who is having trouble logging in to Salesforce. What should the administrator do to identify why the user is unable to log in? A. Review the password policies. B. Review the login history. C. Review the password history. D. Review the security token. Your Answer: B; Is Correct? : Yes Correct Answer: B 19. The administrator at Ursa Major Solar has been asked to change the Work Item and Project custom object relationship from a master-detail to a lookup. Which scenario could prevent the administrator from fulfilling this requirement? A. A junction object is required to support the lookup. B. Roll-up summary fields exist on the master object. C. The lookup field in all the records contains a value. D. The lookup field is required for saving records. Your Answer: B; Is Correct? : Yes Correct Answer: B 20. An administrator at Universal Containers needs an automated way to delete records based on field values. What automated solution should the administrator use? A. Process Builder B. Flow Builder C. Workflow D. Automation Studio Your Answer: B; Is Correct? : Yes Correct Answer: B 21. Ursa Major Solar wants to assist users with a guided expense report process to simplify submissions, routing, and authorizations Which two tools should an administrator use to build this solution? Choose 2 answers A. Validation Rule B. Flow Builder C. Approval Process D. Quick Action Your Answer: B; C; Is Correct? : Yes Correct Answer: B; C 22. At Cloud Kicks, new public articles must be approved before publishing. Users are asked to click the Submit for Approval button to begin the process but sometimes the user forgets. How should an administrator automate submission so that new public articles will enter the approval process? A. Default the Submit for Approval button B. Update initial Actions C. Use Process Builder D. Create a new record type and page layout Your Answer: C; Is Correct? : Yes Correct Answer: C 23. Which three settings are controlled by a users profile? Choose 3 answers A. Assigned apps B. Field -level security C. a Record type assignment D. Feature license assignment E. Locale settings Your Answer: A; B; C; Is Correct? : Yes Correct Answer: A; B; C 24. Universal containers (UC) has a Web -to -Case form on its Lightning Customer Community. UC wants to separate Cases into the following product categories: Corrugated Paper, Plastic, Fiberboard, and Metal. UC has added a picklist field to store this data. How can the Case be automatically placed in the correct queue upon submission? A. Create Record Types for each picklist value and a Business Process to move each Case to the correct Queue. B. Create Assignment Rules based on the picklist values to move Cases to a Queue. C. Create an Escalation Rule entry for each picklist value and set to zero minutes. D. Create Record Types for each picklist value and assign to each product team's profile. Your Answer: B; Is Correct? : Yes Correct Answer: B 25. The VP of safes at Universal Containers wants to prevent members of the sales team from changing an opportunity to a date in the past. What should an administrator configure to meet this requirement? A. Assignment Rule B. Field-Level Security C. Validation Rule D. Approval Process Your Answer: C; Is Correct? : Yes Correct Answer: C 26. The VP of Marketing wants Sales Reps to get updates when materials are updated in the Marketing library. What feature should an Administrator recommend? A. Validation rule B. Email alert C. Approval process D. Subscribe Your Answer: D; Is Correct? : Yes Correct Answer: D 27. Ursa Major Solar is a Canadian company that has the following set up in Salesforce: They have activated Web-to-Case on their corporate website. Auto-Response is configured so that customers are thanked for logging the case and activated Assignment Rules based on the province (CANADA) in which the customer resides. Case ownership is therefore determined and routed to the corresponding queue - North, South, East, or West. Customer Cases that do NOT meet the existing criteria need to be assigned to Queue - World. Which solution will satisfy this requirement? A. In Case Support Settings, change Default Case Owner to Queue - World. B. In an Active Case Flow, change the name of the Queue to World. C. Using a Workflow Rule, change the owner of new Cases outside CANADA to Queue - World. D. Using a Trigger, change the owner of Cases outside CANADA to Queue - World. Your Answer: A; Is Correct? : Yes Correct Answer: A 28. Ursa Major Solar’s support team currently has a very high call volume. They want to decrease this volume by creating a sell-service community that will best published articles with Frequently Asked Questions (FAQs), and provide a chat with Help Desk representatives Which two features should be used to fulfill this goal? Choose 2 answers A. Content B. SoS C. Knowledge D. Chat Your Answer: C; D; Is Correct? : Yes Correct Answer: C; D 29. Universal Containers requires a different Lightning page to be displayed when Accounts are viewed In the Sales Console and In the Service Console. How should an administrator meet this requirement? A. Define multiple record types. B. Create different user profiles. C. Update page layout assignments. D. Assign Lightning pages as app default. Your Answer: D; Is Correct? : Yes Correct Answer: D 30. The administrator at Ursa Major Solar accidentally deleted a required field on Account. The field now appears under deleted fields on Account. Which three considerations should an administrator consider when deleting a field? Choose 3 answers A. The field will reappear on page layouts if they have not changed since the deletion. B. The field will need to be marked as required again. C. Restoring the field will also restore the data. D. The data will need to be repopulated after restoring the field. E. It is not possible to restore the field without recreating it. Your Answer: B; D; E; Is Correct? : No Correct Answer: A; B; D 31. Northern Trail Outfitters is partnering with a new business and needs to import 100,000 new records nightly into its Salesforce organization. Which tool should the administrator use to accomplish this task? A. Mass Transfer Records B. third-party tool from the AppExchange C. Data Loader D. Data Import Wizard Your Answer: C; Is Correct? : Yes Correct Answer: C 32. Ursa Major is onboarding 15 new employees in three weeks. The administrator needs to create user records user records in Salesforce without activating them. Which two methods allow the administrator to achieve this goal? Choose 2 answers A. Create them with the user import Wizard and ensure that Active is unchecked. B. Schedule a Time-Dependent Workflow to create users in three weeks. C. Create a.csv file ensuring that is Active = false, and use the data loader to insert. D. Click Add Multiple Users and ensure that Generate New Password and Notify user immediately are unchecked. Your Answer: C; D; Is Correct? : Yes Correct Answer: C; D 33. Which two actions can be completed with a workflow field update. Which two actions can UMS complete with this feature? Choose 2 answers A. Change the record type of a record. B. Select a formula field for a field update. C. Apply a specific value to a field. D. Update the value of a field on a child object. Your Answer: A; C; Is Correct? : Yes Correct Answer: A; C 34. An administrator needs to create a one-to-many relationship between two objects with limited access to child records. What type of field should the administrator use? A. Cross object formula B. Roll-up summary C. Lookup field D. Master-detail field Your Answer: C; Is Correct? : No Correct Answer: D 35. Users at Cloud Kicks are reporting different options when updating a custom picklist on the Opportunity object based on the kind of opportunity. Where should an administrator update the option in the picklist? A. Record type B. Plcklist value sets C. Fields and relationships D. Related lookup filters