Interprofessional Communication PDF

INTERPROFESSIONAL COMMUNICATION Dr.Maram Alagla, BDS, DScD Dr.Maram Alagla  What is Interprofessional Collaboration (IPC) ? Interprofessional Collaboration (IPC) occurs when multiple health workers from different professional backgrounds work together with patients...

INTERPROFESSIONAL COMMUNICATION Dr.Maram Alagla, BDS, DScD Dr.Maram Alagla  What is Interprofessional Collaboration (IPC) ? Interprofessional Collaboration (IPC) occurs when multiple health workers from different professional backgrounds work together with patients, families, caregivers and communities to deliver the highest quality of care“ (WHO), 2010. Dr.Maram Alagla  Medical consultations Assistant Receptionist Dentist Technician Dental hygienist Other dentists Patients Dr.Maram Alagla PURPOSE Aim of IPC Reducing medical errors. improving the quality of care. Dr.Maram Alagla Communication among professionals can cause three types of issues: Role stress Lack of inter-professional understanding Difficulties with autonomy Dr.Maram Alagla What are the effects of having poor IPC? Can negatively affect the delivery of health services and patient care. Interventions that address IPC problems have the potential to improve professional practice and healthcare outcomes. Physicians have less interprofessional communication skill and not surprisingly, they also have less positive attitudes towards IPC compared to other professions. Dr.Maram Alagla  How is interprofessional collaboration implemented? (Interprofessional Collaboration Strategies) Provide a Platform for Social Interaction. Reward and Recognize. Integrate Collaboration into Day-To-Day Tasks and Project. Incorporate Team Building Activities. Encourage Open Communication. Share Knowledge, Insights and Resources. Dr.Maram Alagla Five characteristics of dysfunctional teams (Lencioni,2002): 1) Absence of trust 2) Fear of conflict 3) Lack of commitment 4) Avoidance of accountability 5) Inattention to results Dr.Maram Alagla Organizational conflict, or workplace conflict: A state of discord caused by the actual or perceived opposition of needs, values and interests between people working together. Conflict takes many forms in organizations. 1 2 3 4 Conflict among Territorial disputes over Improvements in team Remember that a professionals influences academic fields among communication patient can instantly the quality of treatment. medical professionals reportedly have the dual determine what kind of are also thought to benefit of increasing working environment result from a lack of both job satisfaction and exists in the practice. understanding. patient quality of care. Dr.Maram Alagla Communication in dental practice Be flexible and Think before Show appreciation. receptive. speaking. Do not let your The first impression Your way is not emotions get is not always the always the right involved. right one. way. Dr.Maram Alagla  Minimum data to be included in the letter of referral 1. Referring dentist’s name, address and a telephone number 2. The patient’s name, date of birth, address and telephone number 3. An indication of the urgency of the referral 4. The presenting complaint 5. History of the presenting complaint 6. Clinical findings 7. Relevant medical history 8. Whether an opinion or management is sought Dr.Maram Alagla  Thank you [email protected] Dr.Maram Alagla