Dentist-Patient Relationship PDF

Dentist-Patient Relationship Dr.Maram Alagla, BDS, DScD  THE IMPORTANCE OF DENTIST- PATIENT RELATIONSHIP 01  The importance of dentist- patient relationship Advantages for The Patient Reduced dental Fear More accurate Efficient patient Better treatment Better treatme...

Dentist-Patient Relationship Dr.Maram Alagla, BDS, DScD  THE IMPORTANCE OF DENTIST- PATIENT RELATIONSHIP 01  The importance of dentist- patient relationship Advantages for The Patient Reduced dental Fear More accurate Efficient patient Better treatment Better treatment and anxiety assessment of education and compliance outcome dental disease behavioral motivation  The importance of dentist-patient relationship Advantages for The Dentist Fewer conflicts with Less professional More professional patients stress rewards: Good reputation Patient retention Patient respect Job satisfaction 02 MODELS OF DENTIST- PATIENT RELATIONSHIP  Guidance- Active-Passive Cooperative Models of Dentist-Patient Mutual Relationship Participation MODELS OF DENTIST- PATIENT RELATIONSHIP 1. Active-Passive The oldest of the three models. The dentist is active and the patient is passive. The Dentist makes the decisions about treatment. The patient is unable to participate in care (unable to make decisions regarding his own health). MODELS OF DENTIST- PATIENT RELATIONSHIP 1. Active-Passive In modern dentistry, in what situation would this model still be used? MODELS OF DENTIST- PATIENT RELATIONSHIP 1. Active-Passive In modern dentistry, in what situation would this model still be used? This model may be appropriate during an emergency when the patient may be unconscious or when a delay in treatment may cause irreversible harm. MODELS OF DENTIST- PATIENT RELATIONSHIP 2. Guidance-Cooperative ▪ The dentist is placed in a position of power due to having medical knowledge that the patient lacks. ▪ The patient’s role is to answer the dentist’s questions and to follow his/her directions. ▪ The dentist role is to decide what is in the patient’s best interest and to make recommendations and treatment decision accordingly. How does this differ from the active-passive relationship? MODELS OF DENTIST- PATIENT RELATIONSHIP 3. Mutual Participation ▪ This model requires that both parties (the dentist and the patient) have equal power. ▪ Involves shared responsibility and problem solving. ▪ Although patients acknowledge the dentists’ skills and knowledge, they retain the right to decide on their treatment. ▪ In this model the patient is viewed as an expert in his or her life experiences and goals, making patient involvement essential for designing treatment. MODELS OF DENTIST- PATIENT RELATIONSHIP 3. Mutual Participation ▪ Over the last several decades there has been increasing support for the mutual participation model whenever it is medically feasible. Why?  MODELS OF DENTIST-PATIENT RELATIONSHIP Model Dentist role Patient role Prototype of model Active-Passive Does something for Recipient (unable to Parent-Infant the patient respond) Guidance cooperative Tells the patient what Cooperator (obey) Parent-Child to do Mutual Participation Helps the patient to Actively participating Adult-Adult help himself in the treatment process “uses expert help” 03 COMPONENTS OF DENTIST- PATIENT RELATIONSHIP  COMPONENTS OF DENTIST- PATIENT RELATIONSHIP Trust and honesty 1 2 Confidentiality Communication Reputation 6 3 Experience 5 4 Listening  BASIC RELATIONSHIP SKILLS 04 Non-verbal Skills Empathy Basic Relationship Skills Support Respect BASIC RELATIONSHIP SKILLS 1. Non-verbal skills Important quality of dentist-patient relationship. This type of communication includes: Eye contact Body posture and movements Space between dentist and patient Paralanguage (e.g. voice tone, rate of speech) BASIC RELATIONSHIP SKILLS 2.Empathy “Understanding, appreciation, and acceptance of someone else’s emotional situation” Responding to patients’ emotions How can you show empathy? Reflection Legitimation BASIC RELATIONSHIP SKILLS 2.Empathy Reflection: Describing emotion of the patient “You look a bit sad right now” “I can see this is upsetting to you” Gives patient permission to talk more about feelings BASIC RELATIONSHIP SKILLS 2.Empathy Legitimation: Validation Communicates understanding, acceptance of and respect for patient’s emotional experience “This is must be very hard on you” “Anyone would find this very difficult” BASIC RELATIONSHIP SKILLS 3.Support Let the patients know that you are there, personally, for them Show them that you want to help “Let me know what I can do to help” “I want to help in any way I can” BASIC RELATIONSHIP SKILLS 4.Respect Implied by attentive Explicit comments listening, nonverbal “I’m impressed by how signals, and genuine well you’re coping” “I admire you for handling concern this difficult situation” Being non-judgmental RECOMMENDED REFERENCES 01 Book: Behavior and Medicine (5th edition), Chapter 15 Article: Dentist-patient relationship and quality care 1. Introduction 02 Yamalik, Nermin, " International dental journal 55.2 (2005): 110-112. THANK YOU Any questions? [email protected]