MGT447 Ch-05 E-commerce Security and Payment Systems Laudon 9e Updated

 Chapter 5 E-commerce Security and Payment Systems Copyright © 2013 Pearson Education, Inc.  Class Discussion Cyberwar: MAD 2.0 What is the difference between hacking and cyberwar? Why has cyberwar become m...

 Chapter 5 E-commerce Security and Payment Systems Copyright © 2013 Pearson Education, Inc.  Class Discussion Cyberwar: MAD 2.0 What is the difference between hacking and cyberwar? Why has cyberwar become more potentially devastating in the past decade? Why has Google been the target of so many cyberattacks? Is it possible to find a political solution to MAD 2.0? Copyright © 2013 Pearson Education, Inc. Slide 5-3  The E-commerce Security Environment Overall size and losses of cybercrime unclear  Reporting issues 2011 CSI survey: 46% of respondent firms detected breach in last year Underground economy marketplace:  Stolen information stored on underground economy servers Copyright © 2013 Pearson Education, Inc. Slide 5-4  What Is Good E-commerce Security? To achieve highest degree of security  New technologies  Organizational policies and procedures  Industry standards and government laws Other factors  Time value of money  Cost of security vs. potential loss  Security often breaks at weakest link Copyright © 2013 Pearson Education, Inc. Slide 5-5  The E-commerce Security Environment Figure 5.1, Page 266 Copyright © 2013 Pearson Education, Inc. Slide 5-6 Table 5.3, Page 267 Copyright © 2013 Pearson Education, Inc. Slide 5-7  The Tension Between Security and Other Values Ease of use  The more security measures added, the more difficult a site is to use, and the slower it becomes Public safety and criminal uses of the Internet  Use of technology by criminals to plan crimes or threaten nation-state Copyright © 2013 Pearson Education, Inc. Slide 5-8  Security Threats in the E-commerce Environment Three key points of vulnerability in e-commerce environment: 1. Client 2. Server 3. Communications pipeline (Internet communications channels) Copyright © 2013 Pearson Education, Inc. Slide 5-9  A Typical E-commerce Transaction Figure 5.2, Page 269 Copyright © 2013 Pearson Education, Inc. Slide 5-10  Vulnerable Points in an E-commerce Transaction Figure 5.3, Page 270 Copyright © 2013 Pearson Education, Inc. Slide 5-11 Most Common Security Threats in the E-commerce Malicious code Environment  Viruses  Worms  Trojan horses  Drive-by downloads  Backdoors  Bots, botnets  Threats at both client and server levels Copyright © 2013 Pearson Education, Inc. Slide 5-12  Most Common Security Threats (cont.) Potentially unwanted programs (PUPs)  Browser parasites  Adware  Spyware Phishing  E-mail scams  Social engineering  Identity theft Copyright © 2013 Pearson Education, Inc. Slide 5-13  Most Common Security Threats (cont.) Hacking  Hackers vs. crackers  Types of hackers: White, black, grey hats  Hacktivism Cybervandalism:  Disrupting, defacing, destroying Web site Data breach  Losing control over corporate information to outsiders Copyright © 2013 Pearson Education, Inc. Slide 5-14  Most Common Security Threats (cont.) Credit card fraud/theft  Hackers target merchant servers; use data to establish credit under false identity Spoofing (Pharming) Spam (junk) Web sites Denial of service (DoS) attack  Hackers flood site with useless traffic to overwhelm network Distributed denial of service (DDoS) attack Copyright © 2013 Pearson Education, Inc. Slide 5-15  Insight on Business: Class Discussion Sony: Press the Reset Button What organization and technical failures led to the April 2011 data breach on the PlayStation Network? Can Sony be criticized for waiting 3 days to inform the FBI? Have you or anyone you know experienced data theft? Copyright © 2013 Pearson Education, Inc. Slide 5-16  Most Common Security Threats (cont.) Sniffing  Eavesdropping program that monitors information traveling over a network Insider attacks Poorly designed server and client software Social network security issues Mobile platform security issues  Same risks as any Internet device Cloud security issues Copyright © 2013 Pearson Education, Inc. Slide 5-17  Insight on Technology: Class Discussion Think Your Smartphone Is Secure? What types of threats do smartphones face? Are there any particular vulnerabilities to this type of device? What did Nicolas Seriot’s “Spyphone” prove? Are apps more or less likely to be subject to threats than traditional PC software programs? Copyright © 2013 Pearson Education, Inc. Slide 5-18  Technology Solutions Protecting Internet communications  Encryption Securing channels of communication  SSL, VPNs Protecting networks  Firewalls Protecting servers and clients Copyright © 2013 Pearson Education, Inc. Slide 5-19  Tools Available to Achieve Site Security Figure 5.5, Page 288 Copyright © 2013 Pearson Education, Inc. Slide 5-20  Encryption Encryption  Transforms data into cipher text readable only by sender and receiver  Secures stored information and information transmission  Provides 4 of 6 key dimensions of e-commerce security: Message integrity Nonrepudiation Authentication Confidentiality Copyright © 2013 Pearson Education, Inc. Slide 5-21  Symmetric Key Encryption Sender and receiver use same digital key to encrypt and decrypt message Requires different set of keys for each transaction Strength of encryption  Length of binary key used to encrypt data Advanced Encryption Standard (AES)  Most widely used symmetric key encryption  Uses 128-, 192-, and 256-bit encryption keys Other standards use keys with up to 2,048 bits Copyright © 2013 Pearson Education, Inc. Slide 5-22  Public Key Encryption Uses two mathematically related digital keys  Public key (widely disseminated)  Private key (kept secret by owner) Both keys used to encrypt and decrypt message Once key used to encrypt message, same key cannot be used to decrypt message Sender uses recipient’s public key to encrypt message; recipient uses private key to decrypt it Copyright © 2013 Pearson Education, Inc. Slide 5-23  Public Key Cryptography: A Simple Case Figure 5.6, Page 291 Copyright © 2013 Pearson Education, Inc. Slide 5-24  Public Key Encryption using Digital Signatures and Hash Digests Hash function:  Mathematical algorithm that produces fixed-length number called message or hash digest Hash digest of message sent to recipient along with message to verify integrity Hash digest and message encrypted with recipient’s public key Entire cipher text then encrypted with recipient’s private key—creating digital signature—for authenticity, nonrepudiation Copyright © 2013 Pearson Education, Inc. Slide 5-25  Public Key Cryptography with Digital Signatures Figure 5.7, Page 293 Copyright © 2013 Pearson Education, Inc. Slide 5-26  Digital Envelopes Address weaknesses of:  Public key encryption Computationally slow, decreased transmission speed, increased processing time  Symmetric key encryption Insecure transmission lines Uses symmetric key encryption to encrypt document Uses public key encryption to encrypt and send symmetric key Copyright © 2013 Pearson Education, Inc. Slide 5-27  Creating a Digital Envelope Figure 5.8, Page 294 Copyright © 2013 Pearson Education, Inc. Slide 5-28  Digital Certificates and Public Key Infrastructure (PKI) Digital certificate includes:  Name of subject/company  Subject’s public key  Digital certificate serial number  Expiration date, issuance date  Digital signature of CA Public Key Infrastructure (PKI):  CAs and digital certificate procedures  PGP Copyright © 2013 Pearson Education, Inc. Slide 5-29  Digital Certificates and Certification Authorities Figure 5.9, Page 295 Copyright © 2013 Pearson Education, Inc. Slide 5-30  Limits to Encryption Solutions Doesn’t protect storage of private key  PKI not effective against insiders, employees  Protection of private keys by individuals may be haphazard No guarantee that verifying computer of merchant is secure CAs are unregulated, self-selecting organizations Copyright © 2013 Pearson Education, Inc. Slide 5-31  Insight on Society: Class Discussion Web Dogs and Anonymity: Identity 2.0 What are some of the benefits of continuing the anonymity of the Internet? What are the disadvantages of an identity system? Are there advantages to an identity system beyond security? Who should control a central identity system? Copyright © 2013 Pearson Education, Inc. Slide 5-32  Securing Channels of Communication Secure Sockets Layer (SSL) and Transport Layer Security (TLS)  Establishes a secure, negotiated client-server session in which URL of requested document, along with contents, is encrypted Virtual Private Network (VPN):  Allows remote users to securely access internal network via the Internet Copyright © 2013 Pearson Education, Inc. Slide 5-33 Secure Negotiated Sessions Using SSL/TLS Figure 5.10, Page 300 Copyright © 2013 Pearson Education, Inc. Slide 5-34  Protecting Networks Firewall  Hardware or software  Uses security policy to filter packets  Two main methods: Packet filters Application gateways Proxy servers (proxies)  Software servers that handle all communications originating from or being sent to the Internet Copyright © 2013 Pearson Education, Inc. Slide 5-35  Firewalls and Proxy Servers Figure 5.11, Page 303 Copyright © 2013 Pearson Education, Inc. Slide 5-36  Protecting Servers and Clients Operating system security enhancements  Upgrades, patches Anti-virus software:  Easiest and least expensive way to prevent threats to system integrity  Requires daily updates Copyright © 2013 Pearson Education, Inc. Slide 5-37  Management Policies, Business Procedures, and Public Laws Worldwide, companies spend $60 billion on security hardware, software, services Managing risk includes  Technology  Effective management policies  Public laws and active enforcement Copyright © 2013 Pearson Education, Inc. Slide 5-38 A Security Plan: Management Policies Risk assessment Security policy Implementation plan  Security organization  Access controls  Authentication procedures, including biometrics  Authorization policies, authorization management systems Security audit Copyright © 2013 Pearson Education, Inc. Slide 5-39  Developing an E-commerce Security Plan Figure 5.12, Page 305 Copyright © 2013 Pearson Education, Inc. Slide 5-40  The Role of Laws and Public Policy Laws that give authorities tools for identifying, tracing, prosecuting cybercriminals:  National Information Infrastructure Protection Act of 1996  USA Patriot Act  Homeland Security Act Private and private-public cooperation  CERT Coordination Center  US-CERT Government policies and controls on encryption software  OECD, G7/G8, Council of Europe, Wassener Arrangement Copyright © 2013 Pearson Education, Inc. Slide 5-41  Types of Payment Systems Cash  Most common form of payment  Instantly convertible into other forms of value  No float Checking transfer  Second most common payment form in United States Credit card  Credit card associations  Issuing banks  Processing centers Copyright © 2013 Pearson Education, Inc. Slide 5-42  Types of Payment Systems (cont.) Stored value  Funds deposited into account, from which funds are paid out or withdrawn as needed  Debit cards, gift certificates  Peer-to-peer payment systems Accumulating balance  Accounts that accumulate expenditures and to which consumers make period payments  Utility, phone, American Express accounts Copyright © 2013 Pearson Education, Inc. Slide 5-43  Payment System Stakeholders Consumers  Low-risk, low-cost, refutable, convenience, reliability Merchants  Low-risk, low-cost, irrefutable, secure, reliable Financial intermediaries  Secure, low-risk, maximizing profit Government regulators  Security, trust, protecting participants and enforcing reporting Copyright © 2013 Pearson Education, Inc. Slide 5-44  E-commerce Payment Systems Credit cards  44% of online payments in 2012 (U.S.) Debit cards  28% online payments in 2012 (U.S.) Limitations of online credit card payment  Security, merchant risk  Cost  Social equity Copyright © 2013 Pearson Education, Inc. Slide 5-45  How an Online Credit Transaction Works Figure 5.14, Page 315 Copyright © 2013 Pearson Education, Inc. Slide 5-46  Alternative Online Payment Systems Online stored value systems:  Based on value stored in a consumer’s bank, checking, or credit card account  e.g., PayPal Other alternatives:  Amazon Payments  Google Checkout  Bill Me Later  WUPay, Dwolla, Stripe Copyright © 2013 Pearson Education, Inc. Slide 5-47  Mobile Payment Systems Use of mobile phones as payment devices established in Europe, Japan, South Korea Near field communication (NFC)  Short-range (2”) wireless for sharing data between devices Expanding in United States  Google Wallet Mobile app designed to work with NFC chips  PayPal  Square Copyright © 2013 Pearson Education, Inc. Slide 5-48  Digital Cash and Virtual Currencies Digital cash  Based on algorithm that generates unique tokens that can be used in “real” world  e.g., Bitcoin Virtual currencies  Circulate within internal virtual world  e.g., Linden Dollars in Second Life, Facebook Credits Copyright © 2013 Pearson Education, Inc. Slide 5-49  Electronic Billing Presentment and Payment (EBPP) Online payment systems for monthly bills 50% of all bill payments Two competing EBPP business models:  Biller-direct (dominant model)  Consolidator Both models are supported by EBPP infrastructure providers Copyright © 2013 Pearson Education, Inc. Slide 5-50 Copyright © 2013 Pearson Education, Inc. Slide 5-51