301B Communication Guidelines Quiz PDF

**[Quiz on Effective Communication Practices] [Name: ]** 1. **What is a fundamental aspect of personal responsibility in communication?** A. Avoiding differing opinions B. Changing others\' behavior to match yours C. Maintaining an open mind and a willingness to change your own behav...

**[Quiz on Effective Communication Practices] [Name: ]** 1. **What is a fundamental aspect of personal responsibility in communication?** A. Avoiding differing opinions B. Changing others\' behavior to match yours C. Maintaining an open mind and a willingness to change your own behavior D. Ensuring your perspective is always understood 2. **When communicating with clients, you should:** A. Only provide information intended for internal company use B. Act friendly and helpful while maintaining professionalism C. Avoid answering questions directly to limit liability D. Discuss internal team disagreements to appear transparent 3. **In a one-on-one meeting with your manager, which of the following is recommended?** A. Address all urgent matters that have accumulated over the week B. Create and submit an agenda 24 hours before the meeting C. Avoid discussing personal development goals to save time D. Skip the meeting if no agenda is submitted 4. **When participating in a virtual conference call, it is courteous to:** A. Mute your audio when there is background noise B. Ignore background noise C. Leave your video off for privacy D. Wait until halfway through the call to join 5. **What should your voicemail message include when you\'re unavailable on Paid Time Off (PTO)?** A. Your personal mobile number for emergencies B. A reminder of when you'll next check voicemail C. Your supervisor's cell phone number D. A contact name and number for immediate assistance 6. **When you have approved time off, how should you indicate this in Outlook to ensure your team is aware of your absence?** A. B. C. D. 7. **For effective internal communication with co-workers, it is recommended to:** A. Avoid interacting with people with different viewpoints B. Quickly respond to disagreements without asking questions C. Approach all interactions with professionalism, friendliness, and patience D. Address only your own perspective to avoid confusion 8. **Which of the following best demonstrates personal accountability in communication?** A. Ignoring feedback if it conflicts with your communication style B. Focusing on your own goals, regardless of team objectives C. Adapting your communication style based on feedback D. Avoiding discussions that may lead to disagreements 9. **When interacting with industry partners, it is important to:** A. Use technical jargon to showcase expertise B. Be courteous, timely, and transparent in all communications C. Avoid acknowledging any delays or setbacks D. Schedule meetings without a clear agenda to encourage open discussion 10. **What is the appropriate dress code for in-person events with clients or industry partners at Cleinman Performance Partners?** A. B. C. D. 11. **When writing an email, which of the following should you avoid?** A. Using a brief subject header B. Using ALL CAPS C. Sending attachments when needed D. Adding people in the "To" box for necessary responses 12. **Which of the following best demonstrates personal accountability in 'closing the loop' and maintaining good communication with your team?** A. Waiting for your manager or peers to ask for updates before sharing information B. Consistently providing updates on your progress, even if unprompted C. Only communicating when there\'s a problem D. Assuming your manager knows your schedule or progress without informing them