Retail Industry Overview PDF
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Summary
This document provides an overview of the retail industry, focusing on the trends of subscription ecommerce, virtual environments in retail, and retail innovation. It highlights the role of robots in customer service and logistics, and how customers can customize their shopping experience.
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RETAIL INDUSTRY ---- OVERVIEW • Subscription ecommerce customers receive curated merchandise shipped directly to them on a regular basis. • Virtual environments, such as dressing rooms and home planners, enable customers to see what products will look like on them or in their house. • Robot...
RETAIL INDUSTRY ---- OVERVIEW • Subscription ecommerce customers receive curated merchandise shipped directly to them on a regular basis. • Virtual environments, such as dressing rooms and home planners, enable customers to see what products will look like on them or in their house. • Robots perform customer service, logistics and operational efficiency tasks in stores. Customers who don't want to browse in stores can receive customized, personalized service to select their items, and then have the purchased items sent to their home or to a convenient pickup location. Retail Innovation - You're in Charge! Take the next five minutes to work with your assigned team to design a future change for the retail industry, enhancing customer service or sales, or providing a new experience. Your idea doesn't need to be possible using today's systems; new technologies are always being developed, so be creative! '.92019 NRF FOUNDATION. ALL RIGHTS RESERVED. 1 1 l, r
