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CUSTOMER SER\I.IICE AND SALES •f---- The Ever-Changing Future of Retail The retail industry is fast-paced ways to serve customers. and exciting because it is always changing with new and innovative From the first online shopping order in 1994 to the first mobile payment in 1997 to the introd...

CUSTOMER SER\I.IICE AND SALES •f---- The Ever-Changing Future of Retail The retail industry is fast-paced ways to serve customers. and exciting because it is always changing with new and innovative From the first online shopping order in 1994 to the first mobile payment in 1997 to the introduction of omnichannel retailing in 2013-retail has changed significantly in the past 25 years and the disruption will continue! As technology continues to change, so does retail. Look what's happening already: • Online stores open physical locations and vice versa to increase opportunities customer needs. • Artificial • Since transactions can happen anywhere, retail locations focus on offering the customer brand experiences, rather than just products and/or services. • Receipts are emailed to customers to save paper and reduce waste. ©2019 intelligence NRF FOUNDATION. ALL to satisfy (Al) enables VC?ice-activated ordering. RIGHTS RESERVED.