1952_Module 8 Benefits Realization - Read-Only.pdf

NPS (Net promoter Score) - a market research metric that is based on a single survey question asking respondents to rate the likelihood that they would recommend a company, product, or a service to a friend or colleague. project cycle is a subsection of the product life cycle maintain - do...

NPS (Net promoter Score) - a market research metric that is based on a single survey question asking respondents to rate the likelihood that they would recommend a company, product, or a service to a friend or colleague. project cycle is a subsection of the product life cycle maintain - do we keep making new updated models? harvest - reduce costs, not make as many discontinue - stop making/offering Remember this for business Put a viable product in trusted clients, that will give you important feedback Give the status - are we on or off track A reduction in office size means a reduction in rental costs. Cloud-based storage means employees can work from home and thus have higher retention, and new laptops can motivate the team create a benefit management strategy no plan/strategy Info from previous slide Needs to be well designed to create efficiency when are you going to realize these benefits? payback analysis creating a timeline of when you will realize the benefits how are you communicating about the benefits maybe there are surprise benefits to maintain value - how do we do this?