Bartender Responsibilities PDF

Bartender Responsibilities In the United States, the Dramshop Law is strictly implemented by bar establishments since any drunk related incident will cause series of penalties to the bar and bartenders involved. So, bartenders in the US are also vigilant with regards to guest’s condition. In the Phi...

Bartender Responsibilities In the United States, the Dramshop Law is strictly implemented by bar establishments since any drunk related incident will cause series of penalties to the bar and bartenders involved. So, bartenders in the US are also vigilant with regards to guest’s condition. In the Philippines, our Dramshop law is not rigid as compared to US law, so the responsibility of making sure that guests will be home safely after drinking in the bar relies much on the bartender. Here are guidelines in making sure bartenders would not violate any provisions in the Dramshop Law. a. Check identification of the guest 1. If the person looks below 30 years old, check his identification. 2. When checking an ID, ask the person to hand it to you. 3. Make sure it is a valid ID. 4. Make sure you look at everything. Valid ID has picture. No student ID allowed. Use FEAR method: Feel the identification for evidence of tampering. Examine the information such as picture, date of birth, and expiration date. Ask questions, such as birthdate, etc. Return the identification. b. Never serve alcoholic beverages to minors Never serve alcoholic beverages to minors and always check ID for identification. In the Unites States, a person has to be 21 years old to purchase alcoholic beverages. Selling to minors is a misdemeanor. In the Philippine, the legal age is 18. c. Slowing down someone’s drinking Remove empty glasses before replacing them with fresh drinks. Serve water. Avoid serving pitchers. Do not pass the tables as often to avoid guests making orders. d. Refuse service to intoxicated people. Some Hints for a Good Bartender: 1. Always be clean, cheerful, tidy and diplomatic. 2. Remember your hands are in constant view so pay attention to fingernails. 3. Make sure the cocktail napkins, coasters, stirrers are being served with every drink. Little gestures pay dividends. 4. Make sure aerated water like soda, tonic etc. and other mixes are fresh which will give life to drink. 5. Use proper glass for each drink. 6. Keep cherries, olives, cocktail onions in their juices as to keep fresh. 7. As a professional bartender, even though you are mixing drinks, your eyes should be alert on the surroundings. 8. Mix drinks in front of the guests or in the guests’ sight. 9. Locate for a proper place for preparing mise en place; place where you can also see guests coming. 10.Mixing is an art, so follow recipes which are standardized. 11. Know the proper frosting of the glasses. 12.Always hold glasses by the stem or base not by the body. 13.Ice is essential in all cocktail bars. See that it is always clean and clear. 14.Always keep your glasses clean and polished. 15.The displays of your bottles have to be always checked up in case some of the bottles are not in proper place. 16.Don’t use chipped or broken glass. 17.Matches are always ready in an instant as this part of the bartender stock of trade. 18.Always break an egg in separate cup while preparing cocktail in case an egg is not fresh enough to be used. 19.Always use fresh fruits or juices for cocktails, if possible, for the best result or taste. Bartender’s Preparation for Service A. Personal Appearance 1. Body cleanliness. Take a warm cleansing bath daily. Use body deodorant daily and change undergarment frequently. 2. Posture. When standing and walking, hold the body erect with shoulders and head back, the chest up and abdomen flat. 3. Skin. A good complexion is based on good health and require proper food, plenty of sleep and regular exercise. 4. Hair. Hai is clean, free from dandruff, odorless, and must be glossy in appearance. 5. Hand and nails. Wash hands and nails always before leaving the restroom or before and after preparation. 6. Teeth. Brush teeth carefully at least twice a day. 7. Feet. Keep the feet clean and toenails trimmed. 8. Shoes. Shoes are attractive, carefully fitted, have plenty of toe room to take the foot in motion. 9. Socks and stockings. Wear clean socks and stockings daily. 10.Uniform. Uniform must be well fit, not too loose or not too tight, clean and well pressed. 11. Jewelry. Don’t wear jewelry with uniform except watches or wedding rings. 12.For women only, wear well fitted foundation garments for good appearance and health posture. 13.Avoid bad habits such as: a. fussing with face, hair, neck, and picking at skin blemishes while on duty.; b. using handkerchief in the dining room unless necessary. c. Sneezing or coughing d. Chewing gum or eating candy e. Combing in the dining room, kitchen or in the pantry f. Smoking while on duty g. Carrying a service cloth under your arm h. Counting tips or playing with pocket coins. General Instructions for Bartenders: 1. A bartender should always use a jigger when pouring drinks. It depends also on the policy or standard practice in a particular bar. 2. Always punch the bill after serving the drinks to ensure proper control. 3. Bar counter bills must be made as soon as the drink has been served and faced down or hang on the counter in front of the guest. 4. The guest must always be served with the brands he likes best. 5. If guest failed to specify the brand of his drink, the bartender should always use the pouring or well brands. 6. Full bottle sales should be reported with bottle slips and forwarded to the sales control the following day for proper recording and inventory. 7. Always empty the bottle entirely to avoid any shortage during the inventory. 8. Par stock should always be maintained at all times to avoid delay of service.