2024/2025 Bar Standards: Excellence in Service PDF

2024/2025 Bar Standards: Excellence in Service These standards ensure top-tier service and a smooth operation. Adherence is mandatory. Excellence is our goal. by Nunu Harris & Britney Sims Designed by Benjamin Cooper Bar Access and Customer Boundaries Restricted Access...

2024/2025 Bar Standards: Excellence in Service These standards ensure top-tier service and a smooth operation. Adherence is mandatory. Excellence is our goal. by Nunu Harris & Britney Sims Designed by Benjamin Cooper Bar Access and Customer Boundaries Restricted Access Permission Required Barrier Implementation Bar area is off-limits to waitstaff and Bartender or manager approval Ropes or doors will be installed. customers. Maintain professionalism needed for behind-bar access. Ask Prevents unauthorized entry and and order. politely if necessary. maintains exclusivity. Efficient Drink Ordering Process Start Simple 1 Begin with Red Bulls and waters/beers. Quick to serve, sets efficient pace. Move to Shots 2 Transition to shot orders. Rapid preparation keeps momentum going. Finish Complex 3 End with cocktails. Allows time for intricate drinks without slowing service. Champagne and Water Protocol Bartender Bottle Service 1 2 Notification Procedure Always inform bartender For bottle service, notify before accessing bartender first, then champagne cooler or water bar-back. Ensures proper packs. Maintains inventory tracking. control. Reserved Bottles 3 Inform bartenders of pre-paid reserve bottles. Prevents confusion and double-charging. Tab Management and Minimums Day Card Minimum Monday, Friday, Saturday $50 Tuesday, Wednesday, Thursday $30 Separate guest tabs efficiently. Collect payments or start tabs with cards. Enforce minimums strictly. Credit Card Receipt Management Immediate Submission Include Zero Tips Avoid End-of-Night Rush Turn in signed receipts promptly. Submit all receipts, even with $0 Don't wait until closing to submit. Crucial for accurate bar sales tips. Prevents drawer shortages. Maintains smooth operations tracking. throughout shift. Bartender Tip-Out Standards Minimum Tip-Out Sales-Based Tipping Fair Compensation $25 base tip-out for bartenders. Higher sales require higher tips. $500+ Consider bartenders' workload and Reflects basic service standard. tabs deserve more than minimum. multiple customers. Tip generously if you want excellent service. Otherwise expect them to prioritize the higer tippers. Closing Procedures and Teamwork Timely Closeout Close tabs and submit receipts by 2:45 AM. This ensures accurate accounting. Cleanliness Standard Day shift: Please bus and wipe tables before leaving. This maintains pristine environment and nobody likes coming to a dirty workplace. Make the same consideration night shift does for day shift. Team Effort Help each other out. A clean club benefits everyone.