Technical Support Skills Lectures PDF

Memory Chapter 6 This presentation covers: > Teamwork > Memory > Memory Physical Packaging > Planning the Memory Installation > Installing Memory Overview > Removing/Installing Memory > Monitoring Memory Usage under Windows > Flash memory  Qualities of a Good Technician “Soft skills”...

Memory Chapter 6 This presentation covers: > Teamwork > Memory > Memory Physical Packaging > Planning the Memory Installation > Installing Memory Overview > Removing/Installing Memory > Monitoring Memory Usage under Windows > Flash memory  Qualities of a Good Technician “Soft skills” as they are known across many industries are essential Teamwork > Avoid tunnel vision in a technical support job > Focus on solving the customer’s problems to ensure his or her problem is solved professionally and efficiently > You are part of a team; customers, supervisors, and colleagues > Be punctual, avoid taking off early > Avoid chatting too much with customers and blaming others > See yourself as a reflection of the company > Teamwork is part of the skill set that employers seek Memory Memory Overview > Computer systems need software to operate > Software must reside in computer memory > The two main types of memory are: > RAM (random-access memory) – two major types > DRAM (dynamic RAM) - less expensive but slower than SRAM > SRAM (static RAM) > DRAM chips are slower than SRAM > SRAM is also known as cache memory > ROM (read-only memory) Memory Physical Packaging > DIP (dual in-line package) chip has a row of legs running down each side > SIMM (single in-line memory modules) - e.g. memory in laser printers > DIMM (dual in-line memory module) - found in today’s motherboards and have 168, 184, 240, or 288 pins > RIMMs are used in older Intel Pentium 4 computers and have two notches in the center > Memory can also be called a memory stick, memory module a stick of memory, or RAM Memory Chips/Modules Planning the Memory Installation Key points follow: > Refer to the system or motherboard documentation to see what type of memory is supported > Determine what features are supported > Determine how much memory is needed > Determine how many of each memory module is needed > Research prices and purchase memory module(s) Planning the Memory Installation: Memory Module Types Planning the Memory Installation: Memory Module Types Planning the Memory Installation: Memory Features Planning the Memory Installation: How Much Memory to Install Planning the Memory Installation: How Many of Each Memory Type Planning the Memory Installation: How Many of Each Memory Type Installing Memory Overview > Step 1. Determine which chip capacities can be used for the system. Look in the documentation included with the motherboard or computer for this information. > Step 2. Determine how much memory is needed based on the operating system being used and applications installed. > Step 3. Determine the capacity of the chips that go in each bank by drawing a diagram of the system, planning the memory population on paper, and referring to the documentation of the system or motherboard. Removing/Installing Memory > When removing a DIMM and using proper ESD-prevention techniques, push down on the retaining tabs that clasp over the DIMM > Be careful not to overextend the tabs when pushing on them > The DIMM lifts slightly out of the socket > Always ensure you are grounded to prevent ESD by using an anti-static wrist strap > Lift the module out of the socket once it is released Monitoring Memory Usage under Windows Windows has a Performance utility in Task Manager to monitor memory usage > To access Task Manager, press Ctrl+Alt+Delete > Select the Performance tab, which has graphs that visually demonstrate the CPU and memory usage Monitoring Memory Usage under Windows 7 Monitoring Memory Usage under Windows 8/10 Older Applications in Windows Flash memory > Flash memory is a type of nonvolatile, solid-state memory that holds data even when the computer power is off > PCs use flash memory as a replacement for the BIOS chip > Network devices, smart-phones, and tablets use flash memory to store the operating system and instructions > Some tablets can use external flash media for storage Flash memory > Digital cameras use flash memory to store pictures; scanners use flash memory to store images; printers use flash memory to store fonts > Flash memory does not have to be refreshed like DRAM, and it does not need constant power like SRAM Computer Terms Refer to the glossary terms at the end of the textbook chapter. Review Chapter 6 and become familiar with the terms.  This PPT deck was developed to support instruction of The Complete CompTIA A+ Guide to IT Hardware and Software 7th Ed. All text and images are © 2016 Pearson Education Inc. Fotolia Image Credits Chapter 6: Oleksiy Mark, arudolf, Joseph Scott, pongpatpic, Kataieva, Andres Rodriguez