Social Organization PDF

Social Organization January 9, 2025 9:34 AM Rational design conundrum - Efficiency - Productivity - Management control - Cost of employee satisfaction - Dehumanizing jobs - Employer-employee conflict Hawthorne studies claims to solve this conundrum The Hawthorne studies Objecti...

Social Organization January 9, 2025 9:34 AM Rational design conundrum - Efficiency - Productivity - Management control - Cost of employee satisfaction - Dehumanizing jobs - Employer-employee conflict Hawthorne studies claims to solve this conundrum The Hawthorne studies Objectives - Increase efficiency - Discover optimum conditions for workers - Within rational paradigm - Increase productivity - Physical changes on worker productivity Outcomes - Discovered human relations theory - Worker as social being - Human cooperative systems - Informal organization - Hawthorne effect (impact of observation on worker) Taylorist assumptions Physical environment: lighting… "how should we change the lighting for the employees to be alert" Worker conditions: fatigue Self interest: pay Group = problem… At this time groups created problems because they thought this would create unions and not want to work. Hawthorne effect/placebo effect The change in observed phenomena (ex. Behaviour or disease recovery) that is caused simply by the fact that the subjects know they are being observed or treated Human relations - Social side of the organization - Challenge assumptions of management - Renewed interest in leadership, motivation, change and culture - Laid foundations for human relations, interest in groups and informal organization Summary - By introducing the social side of organization, it opened up management theory and practice to the importance of the informal organization - This meant that managers no longer had to be restricted simply looking at the process and managing people through coercive approaches of targets and punishments, but through a more positive view of getting teams to work together ORGA 316 SB05 Page 1