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This document contains questions about user experience, inclusive design, and service design. The questions cover topics like recommending features, benefits of inclusive design, and using accessibility requirements. The document seems to be about a training or review material rather than a past paper or textbook.
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78. A group of sales users needs to be guided step by step through a new process using Floating or Docked Prompts. Their administrative team wants the ability to see the adoption of this assistance via Reports and Dashboards. What out-of-the-box feature should be recommended? A. In-App Guidance B...
78. A group of sales users needs to be guided step by step through a new process using Floating or Docked Prompts. Their administrative team wants the ability to see the adoption of this assistance via Reports and Dashboards. What out-of-the-box feature should be recommended? A. In-App Guidance B. Walkthrough App from AppExchange C. Screen Flow 79. What is a benefit of inclusive design? A. Reducing friction for users in achieving their goals B. Tailoring a solution to one type of user C. Creating a lowest common denominator design 80. A UX Designer is adding an icon without a visible, descriptive label to an interface using a Salesforce Lightning Design System (SLDS) Component Blueprint. Which attribute should be used to ensure the icon complies with accessibility requirements? A. href B. class C. title 81. Cloud Kicks (CK) has finished conducting research and has synthesized the findings. CK now plans to collaboratively redesign services with stakeholders to address issues uncovered in the study. Which process should be used? A. Service Usability Testing В. Service-Bluepririting Workshop C. Pitch Session 82. During discovery, a UX Designer finds that most sellers like the idea of using the utility bar for easy access and productivity. Which standard use case could be recommended for using the utility bar to enhance the user experience? A. Perform common tasks without navigating away from the page.
