Interpersonal Communication Skills PDF

Interpersonal Communication Skills PART 1 JANUARY 21ST AND JANUARY 23RD  Knowledge check What are the four components of emotional intelligence? 1. 2. 3. 4.  Knowledge check What are the four components of emotional intelligence? 1. Self-awareness 2...

Interpersonal Communication Skills PART 1 JANUARY 21ST AND JANUARY 23RD  Knowledge check What are the four components of emotional intelligence? 1. 2. 3. 4.  Knowledge check What are the four components of emotional intelligence? 1. Self-awareness 2. Self-management 3. Social awareness 4. Relationship management  Knowledge check Personality patterns are generally stable and enduring. TRUE or FALSE  Knowledge check Personality patterns are generally stable and enduring. TRUE or FALSE  The nature of interpersonal communication Communication allows us to... Establish and sustain relationships. Mutually meet the needs of others. Communication is... Sophisticated Multifarious Dynamic Transactional Continuous  Communication and leadership Communication and leadership are intimately intertwined. To lead effectively, leaders must be able to clearly articulate their message(s) to others. Leaders must possess an in-depth understanding of the communication process. Communication is crucial in creating “reality”, transmitting information, and in moving people toward goal achievement.  Visual channel The three channels of Vocal channel face-to-face interaction Verbal channel  Visual channel The three Everything that is visible during communication. channels of Facial expressions Body language face-to-face Eye contact Touch and space interaction Physical appearance What we say should match the visual behaviours that we display.  Visual channel The three Everything that is visible during communication. channels of Facial expressions Body language face-to-face Eye contact Touch and space interaction Physical appearance What we say should match the visual behaviours that we display. Reflect individually and then share: What are some communication norms in the contexts that you are familiar with? What aspects of the visual communication channel do you tend to pick up on? What do we notice when thinking about the visual communication channel?  Vocal channel The three How we say what we say channels of Tone Pitch face-to-face Rate Volume interaction Emphasis Pronunciation Dialect Serves as our “emotional tell”  Vocal channel The three How we say what we say channels of Tone Pitch face-to-face Rate Volume interaction Emphasis Pronunciation Dialect Serves as our “emotional tell” Reflect individually: What are some things that you have noticed about your vocal communication channel?  Vocal channel https://youtu.be/6Q6qHRHTTPg?t=163  Vocal channel The three How we say what we say channels of Tone Pitch face-to-face Rate Volume interaction Emphasis Pronunciation Dialect Serves as our “emotional tell” Reflect individually or in small groups: What did you notice with respect to the vocal channel of communication in this clip?  Vocal channel https://www.youtube.com/watch?v=_s8CUzXQ4G0  Vocal channel The three How we say what we say channels of Tone Pitch face-to-face Rate Volume interaction Emphasis Pronunciation Dialect Serves as our “emotional tell” Reflect individually or in small groups: What did you notice with respect to the vocal channel of communication in this clip?  Verbal channel The three The words that we actually say (i.e., channels of specific word choice and vocabulary). When verbal and nonverbal messages face-to-face conflict, we tend to place more emphasis on nonverbal messages when forming our interaction interpretation and in guiding our response.  https://youtu.be/qcderLXiwa8?t=52 What do you notice about visual, vocal, and/or verbal communication channels in this clip?  https://youtu.be/Alptqu3oNQo?t=198 What do you notice about visual, vocal, and/or verbal communication channels in this clip?  https://youtu.be/ov-Szh8FqPM?t=16 What do you notice about visual, vocal, and/or verbal communication channels in this clip?  Visual channel The three channels of Vocal channel face-to-face interaction Verbal channel The importance of listening in communication Listening significantly contributes to the success or failure of a communication process. Listening involves deciphering incoming information, framing the information within one’s world of understanding, and interpreting the intended meaning. Active Listening Passive listening is mechanical and effortless listening. Active listening involves the clarification of messages received through paraphrasing, prompts, and questions. Most interactions require greater listening attentiveness (i.e., active listening rather than passive listening). Active listening requires a conscious engagement in the interaction so as to recognize even the most subtle nuances embedded in the transmitted message. Clarify by Interject with paraphrasing the Ask questions subtle prompts speaker’s message Jamie, a camp leader, is speaking with Alex during a camp hiking trip. Alex seems hesitant about joining the group for the next portion of the trail, which is slightly more challenging. On your own, try and note where and how Jamie uses active listening. Jamie: "Hey, Alex! I noticed you’ve been hanging back a bit. How’s everything going?" Alex: "Oh, it’s fine. I’m just not sure if I can handle that steep section. It looks a bit intimidating." Jamie: "It sounds like you’re feeling a bit uncertain about the steep part of the trail. Is that right?" Alex: "Yeah. I’ve done hikes before, but nothing this steep. I don’t want to slow the group down or get stuck halfway." Jamie: "That makes sense—this part can seem a little challenging at first. What hikes have you done before?" Alex: "Mostly flat trails or ones with gentle inclines. I’ve never really tackled something this steep." Jamie: "Got it. What do you think is the biggest concern for you? Is it about your stamina, footing, or maybe just not knowing what to expect?" Alex: "Probably footing. I’m worried I might slip or lose balance." Jamie: "So, it’s more about feeling secure on the trail and making sure you stay steady. That’s totally understandable, especially if this is your first time on a steeper incline." Alex: "Exactly. I just don’t want to feel out of control." Jamie: "How about I walk with you and show you some tips for keeping your footing on steeper sections? We can take it slow—there’s no rush. Does that sound good?" Alex: "Yeah, I think that would help a lot."  Perception checking Perception checking is a process that helps ensure that people are sharing the same reality. Perception checking can reduce miscommunication. Perception checking involves three steps: 1. Identify the behaviour that you’ve observed in the other person(s). 2. Offer two possible interpretations of the behaviour. 3. Seek clarification of the behaviour. Jon, a recreation program coordinator, notices that one of the volunteers, Taylor, has been leaving the community cleanup event earlier than expected for the past two days. Jon uses perception checking to see how his perspective aligns with reality and to minimize any potential for miscommunication. Individually or in small groups, go through the process of perception checking. Some prompts are included below to help to guide you. 1. Identify the behaviour that you’ve observed in the other person(s). - What is the behaviour that Jon is curious about? - How could Jon clearly state the behaviour to Taylor? 2. Offer two possible interpretations of the behaviour. - What did you initially think was the reason for Taylor’s behaviour? - What are some other reasons for Taylor’s behaviour? 3. Seek clarification of the behaviour. - How could Jon ask Taylor for some clarity surrounding Taylor’s behvaiour? - What could Jon do to gain insight into Taylor’s perspective?  Summary Communication is sophisticated, multifarious, dynamic, transactional, and continuous. There are three channels of face-to-face interaction (i.e., visual, vocal, and verbal). Active listening involves doing one or all of clarifying by paraphrasing the speaker's message, interjecting subtle prompts, and asking questions. Perception checking involves three steps: Identifying the behaviour you've observed in the other person(s), offering two possible interpretations of the behaviour, and seeking clarification of the behaviour.