Podcast
Questions and Answers
A UX Designer wants to understand the mental model of employees who have requested a new internal community. The brief specifies what the employees should be able to do on the site, but the designer needs to suggest a suitable information architecture that matches user expectations. Which technique should be used?
A UX Designer wants to understand the mental model of employees who have requested a new internal community. The brief specifies what the employees should be able to do on the site, but the designer needs to suggest a suitable information architecture that matches user expectations. Which technique should be used?
- Card Sorting (correct)
- Cognitive Walkthrough
- Mind Mapping
Cloud Kicks' development team is working on the build of a new custom component using VS Code. They often have new CS classes and properties conflicting with the Salesforce Lightning Design System (SLDS). What should simplify working with SLDS in Lightning Components?
Cloud Kicks' development team is working on the build of a new custom component using VS Code. They often have new CS classes and properties conflicting with the Salesforce Lightning Design System (SLDS). What should simplify working with SLDS in Lightning Components?
- Install Lightning Design System Plugin for Sketch
- Install SLDS Validator extension for VS Code (correct)
- Install SLDS creator from AppExchange
Cloud Kicks wants to modify one of its custom Lightning Web Components so that its administrators can change the functionality or styling depending on what page the component is used on. Which feature should be recommended?
Cloud Kicks wants to modify one of its custom Lightning Web Components so that its administrators can change the functionality or styling depending on what page the component is used on. Which feature should be recommended?
- Audience page variations
- App Builder property (correct)
- Styling hooks
A sales representative wants to personalize their own user experience. Which recommendation should be made to provide more intuitive access to regularly used content?
A sales representative wants to personalize their own user experience. Which recommendation should be made to provide more intuitive access to regularly used content?
What would it mean for the user when designing perceivable content?
What would it mean for the user when designing perceivable content?
Cloud Kicks (CK) has an Unlimited Edition Salesforce org. CKs' UX Designer has identified that dynamic dashboards could be a useful tool to improve org usability and experience. How many different dynamic dashboards could they create?
Cloud Kicks (CK) has an Unlimited Edition Salesforce org. CKs' UX Designer has identified that dynamic dashboards could be a useful tool to improve org usability and experience. How many different dynamic dashboards could they create?
A UX Designer has created a new form for a call center that takes special delivery information from its customers. The designer wants to ensure the call center staff finds the form easy and intuitive to use. Which kind of testing should be conducted to validate this?
A UX Designer has created a new form for a call center that takes special delivery information from its customers. The designer wants to ensure the call center staff finds the form easy and intuitive to use. Which kind of testing should be conducted to validate this?
Cloud Kicks is going to conduct surveys with users to better understand their purchasing habits. Their UX Designer wants to get the most accurate view of customers' purchasing behaviors using these research methods. Which response bias should the designer be aware of when trying to avoid positively skewed results?
Cloud Kicks is going to conduct surveys with users to better understand their purchasing habits. Their UX Designer wants to get the most accurate view of customers' purchasing behaviors using these research methods. Which response bias should the designer be aware of when trying to avoid positively skewed results?
Cloud Kicks wants to incorporate human-centered design across its organization. Which practice should be adopted?
Cloud Kicks wants to incorporate human-centered design across its organization. Which practice should be adopted?
Cloud Kicks' Sales team needs In-App Guidance for key functions and processes so they can maximize their time. In which way should a UX Designer customize the Salesforce Help Menu to meet this request?
Cloud Kicks' Sales team needs In-App Guidance for key functions and processes so they can maximize their time. In which way should a UX Designer customize the Salesforce Help Menu to meet this request?
An organization must be digitally accessible to enable social opportunity. What are three core principles of Web Content Accessibility Guidelines (WCAG)?
An organization must be digitally accessible to enable social opportunity. What are three core principles of Web Content Accessibility Guidelines (WCAG)?
Following a human-centered design process approach, Cloud Kicks is preparing a user feedback session for an app that is not performing as anticipated. In what way could confirmation bias be avoided?
Following a human-centered design process approach, Cloud Kicks is preparing a user feedback session for an app that is not performing as anticipated. In what way could confirmation bias be avoided?
Which is not a requirement in design principle?
Which is not a requirement in design principle?
Method to build inclusive design for all
Method to build inclusive design for all
Flashcards
Cognitive Walkthrough
Cognitive Walkthrough
A method evaluating usability by simulating a user's problem-solving process.
Card Sorting
Card Sorting
A technique for organizing information based on user expectations.
Salesforce Lightning Design System (SLDS)
Salesforce Lightning Design System (SLDS)
A set of design guidelines and components for building visually consistent applications.
SLDS Validator
SLDS Validator
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Audience Page Variations
Audience Page Variations
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Quick Links
Quick Links
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Perceivable Content
Perceivable Content
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Dynamic Dashboards
Dynamic Dashboards
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Usability Testing
Usability Testing
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Acquiescence Bias
Acquiescence Bias
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Human-Centered Design
Human-Centered Design
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Salesforce Help Menu Customization
Salesforce Help Menu Customization
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WCAG Principles
WCAG Principles
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Confirmation Bias
Confirmation Bias
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Robust Design Principle
Robust Design Principle
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Survey for Inclusive Design
Survey for Inclusive Design
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Heuristic Analysis
Heuristic Analysis
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Stakeholder Analysis
Stakeholder Analysis
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Observing User Behavior
Observing User Behavior
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Customization
Customization
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Intuitive Design
Intuitive Design
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User Feedback Session
User Feedback Session
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Custom Lightning Web Components
Custom Lightning Web Components
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Style Guide Compliance
Style Guide Compliance
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Study Notes
UX Design Techniques
- A UX Designer needs to understand employee mental models for a new internal community.
- The technique to use is Card Sorting.
Custom Lightning Components
- Cloud Kicks' development team needs to build a custom component using VS Code.
- Potential conflicts exist with Salesforce Lightning Design System (SLDS) classes and properties.
- Using the SLDS Validator extension for VS Code simplifies working with SLDS in Lightning Components.
Custom Lightning Web Components
- Cloud Kicks wants to modify custom Lightning Web Components.
- Administrators should be able to change functionality or styling based on the page the component is used on.
- Using App Builder properties or styling hooks is recommended for this customization.
Sales Representative User Experience
- A sales representative wants a personalized user experience.
- Customizing the home page theme or setting up Quick Links in the utility bar should be recommended to improve access to frequently used content.
- Personalizing the navigation bar is another option.
Perceivable Content Design
- Content should be presented in a way that is convertible/interchangeable between visual and audio formats for accessibility.
Dynamic Dashboards
- A UX Designer needs to understand how many dashboards can be created in a Salesforce org with Unlimited Edition.
- Unlimited dashboards can be created.
Call Center Form Design
- A UX Designer created a new form for a call center to collect delivery information.
- Usability testing should be conducted to validate the form's intuitiveness.
Survey Response Bias
- Cloud Kicks is conducting surveys about purchasing habits.
- To avoid positive bias problems during interpretation of the survey results, designers should ask open-ended questions that do not touch on feelings and instead focus on known pain points.
Human-Centered Design
- Cloud Kicks wants to incorporate human-centered design.
- Observe user behavior and or create requirements based on company objectives (OKRs) to achieve this.
In-App Guidance
- Cloud Kicks' Sales team needs help with key functions and processes.
- A UX Designer should create a docked prompt linked to feature rollouts, use training videos and links to company dictionaries.
Web Content Accessibility Guidelines (WCAG)
- Organizations must conform to accessibility guidelines.
- Three core WCAG principles include: Understandable, Operable, and Robust.
User Feedback
- For apps with poor performance, confirmation bias should be avoided in user feedback sessions.
- Allowing users to explore the application without guided questions regarding tasks or to ask open-ended questions focusing on pain points can avoid bias.
Design Principles
- Design principles should include aspects like robust, tangible, and perceivable.
Inclusive Design
- Using surveys or heuristic analysis can assist with creating inclusive design for all.
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