MANA 3318 Fall 2024 Exam #2 Study Guide (Dr. Arena) PDF

MANA 3318: Fall 2024 Exam #2 Study Guide (Dr. Arena) CONTENT This study guide covers material from lectures, labs, and chapters 6, 7, 8, 9, and 10 from the ORGB6 text. The chapter order below reflects the...

MANA 3318: Fall 2024 Exam #2 Study Guide (Dr. Arena) CONTENT This study guide covers material from lectures, labs, and chapters 6, 7, 8, 9, and 10 from the ORGB6 text. The chapter order below reflects the order outlined in the syllabus. Please remember this is NOT an exhaustive list of topics!  Chapter 9: Work Teams and Groups o Teams  Groups versus Teams  Benefits of teams  Psychological Intimacy, Integrated Involvement (and their difference)  Aspects of Group Behavior  Social Loafing and Loss of Individuality  Team Roles  Ambiguity, Expectations, Differentiation, and Conflict  Team Norms  Team Status and Power  Team Size  Team Cohesiveness  Team Types  Virtual Teams  Global Teams  Team Functions  Task vs. Maintenance  Other Team Characteristics  Creativity  Diversity in Teams  Group Decision-Making o Models of Team Development  Tuckman’s 5-Stage Model of Team Development  Punctuated Equillibrium o Upper echelons  Diversity at Upper Levels of Organizations o Groupthink  Symptoms of Groupthink  Chapter 7: Stress and Well-Being at Work o Stress  Stress Trajectory  Approaches to stress  Homeostatic, Cogntitive Appraisal, Person-Environment Fit, Psychoanalytic o Threat/Challenge vs. Hindrance Stressors  Stress response (Strain)  Sources of work stress  Role Conflict 1 MANA 3318: Fall 2024 Exam #2 Study Guide (Dr. Arena) o Intra vs. Inter Role Conflict o Work Family Conflict and Spillover  Types of stress; Eustress vs. Distress  Characteristics of Stress  Situational vs. Dispositional  Job Insecurity  E-Stress  Zoom Fatigue  Emotional Labor o Why do we care about Stress?  Relationship between Stress and Performance (Yerkes-Dodson Law) o Burnout  Emotional Exhaustion  Depersonalization  Reduced Personal Accomplishment o Preventing Stress  Preventative Stress Model  Primary, Secondary, and Tertiary  Social Support  Types of Well-Being  Hedonic vs. Eudemonic Well-Being  Chapter 8: Communication at Work o Verbal Communication  Components of Communication  Communicator and Receiver  Perceptual Screens  Message and Parts of a Message (Thoughts and Feelings)  Language, Data, Information, and Richness  Barriers to Communication  Barriers and Gateways  Reflective Listening  Defensive vs. Non-Defensive Communication  One-Way and Two-Way Communication  Civility and Incivility  Negative Communication  Direct vs. Indirect Strategies (and their components)  Individual Apologies  Organizational Apologies o Nonverbal Communication  Proxemics  Silence  Kinesics  Facial & Eye Behavior  MicroExpressions  Artifacts 2 MANA 3318: Fall 2024 Exam #2 Study Guide (Dr. Arena)  Attractiveness  Cross-Cultural Differences in Non-Verbal Communication o Communication & Technology  Social Media  Zoom Communication  Chapter 6: Learning and Performance o Theories of Learning  Classical Conditioning  OB Mod  Operant Conditioning  Reinforcement Theory  Reinforcement, Punishment, and Extinction  Social Theories of Learning  Social Learning o Performance  Performance Management  Defining Performance o Task, OCB, CWB, Creative, and Adaptive  Measuring  Appraisal (and biases) o Halo & Horns o Severity, Strictness, and Central Tendency o Primacy and Recency o Similarity and Proximity  Best Practices in Performance Feedback  360 Feedback  Chapter 10: Decision Making by Individuals and Team o What is Decision-making?  5-step model  Programmed vs. Non-Programmed Decision-Making o Models of Decision-Making  Rational Decision Making  Bounded Rationality  System 1 vs. System 2 Thinking  Intuition o Decision-Making Traps (indvidual)  Availability, Anchoring, Confirmation, Framing, and Sunk Cost 3