QCI-1015 Improvement New.docx

**PURPOSE AND SCOPE** Continental Disc Corporation (CDC) identifies improvement activities and implements actions to enhance customer satisfaction, reduce nonconformances, and improve the Quality Management System (QMS). This includes correcting and preventing undesired effects, improving performan...

**PURPOSE AND SCOPE** Continental Disc Corporation (CDC) identifies improvement activities and implements actions to enhance customer satisfaction, reduce nonconformances, and improve the Quality Management System (QMS). This includes correcting and preventing undesired effects, improving performance, and meeting future needs and expectations. This instruction defines the process for implementing and maintaining an effective improvement program at the Liberty, MO location. 2. **STANDARDS AND REFERENCES (CURRENT VERSIONS)** 3. **PROCESS DESCRIPTION** 1. **IMPROVEMENT ACTION TYPES: CDC continually engages in activities designed to identify, analyze, and improve constraints and challenges within the organization and to correct reported nonconformances. A nonconformance occurs when a process, service, or product does not meet the stated requirements and may be identified through customer complaints, audit reports, inspection records, and KPI's. These improvement methodologies shall be utilized by CDC:** - - - - **\ ** 2. **IMPROVEMENT ACTION PROCESS MAP** **\ ** 3. **IMPROVEMENT ACTION STATUS: All improvement activities performed at CDC shall be recorded in the current ERP system and supported with a unique identification number including those improvement actions requested by a customer or issued to a supplier. Activity status is monitored for progression and timely completion by Quality Assurance and shall be escalated to CDC leadership when progress has stalled, or a critical milestone has been missed. The following codes shall be used to reflect the status of all improvement activities:** 1. **Created: An improvement need has been identified, action type has been determined, and a record has been initiated in the ERP system. A concise description of the need shall be stated with supporting information and evidence included in the notes of the record to ensure the improvement team fully understands the issue at the start of their investigation.** 2. **Released: A responsible person has been identified and the target completion date has been determined for the improvement activity.** - - 3. **In Progress: Team members have been selected and work is in being performed to complete the improvement activity. Required steps must be completed before the improvement activity shall be closed:** - - - - **Effectiveness: Assessment conducted by Quality Assurance after monitoring the implementation of the improvement actions to determine they have sustained, addressed the root cause, and prevented recurrence of the stated issue. Evidence of effectiveness may include employee interviews, process observations, internal and external nonconformance records, data analysis, and current KPI's.** 4. **Closed: The improvement need has been fully investigated and actions have been implemented, verified, and determined to be effective. Closure shall be completed by Quality Assurance and notification sent to improvement team members and management stakeholders.** 5. **Cancelled: The improvement record has been released but later withdrawn. Justification for the cancellation shall be detailed in the record and submitted to Quality Assurance for review and approval in the ERP system.** **\ ** 4. **RECORD RETENTION** **All records relevant to CDC's internal improvement program shall be retained and managed in accordance with QCI-1028, Quality Records and stored electronically in the current ERP system. This ensures consistency, provides records for management review, serves as foundation for future improvement activities, and demonstrates compliance to QMS standards.** 5. **REVISION CONTROL** +-----------------+-----------------+-----------------+-----------------+ | **Rev.** | **Description** | **Date** | ###### Approved | +-----------------+-----------------+-----------------+-----------------+ | Q | Full document | 7/19/2024 | Valerie Stuart | | | rewrite to | | | | | detail new | | | | | improvement | | | | | process and | | | | | responsibilitie | | | | | s | | | | | and | | | | | documentation | | | | | requirements. | | | | | Previous | | | | | revisions and | | | | | history can be | | | | | viewed on | | | | | QCI-1015 in the | | | | | current ERP | | | | | system. | | | +-----------------+-----------------+-----------------+-----------------+ | | | | | +-----------------+-----------------+-----------------+-----------------+ | | | | | +-----------------+-----------------+-----------------+-----------------+ | | | | | +-----------------+-----------------+-----------------+-----------------+