Alliance E190 Cabin Crew Pre-Course Handbook PDF

# Alliance E190 Cabin Crew Pre-Course Handbook ## Fleet Facts ### Embraer 190 - **Powered by:** 2 high by-pass ratio wing-mounted turbofan engines - **Seating Capacity:** 94/97/100 - **Air Crew:** - Captain - First Officer - 1 Cabin Manager - 1 or 2 Flight Attendants ### Fokker F100 - **Powered by:** 2 Rolls Royce Tay Mk 650-15 Engines - **Seating Capacity:** 100 - **Air Crew:** - Captain - First Officer - 1 Cabin Manager - 1 or 2 Flight Attendants ### Fokker F70 - **Powered by:** Mk 620-15, 2 Rolls Royce Tay - **Seating Capacity:** 80 or 48 business class configuration - **Air Crew:** - Captain - First Officer - 1 Cabin Manager - 1 or 2 Flight Attendants ## Flight Crew ### Captain - Full command - Responsible for the aircraft and the crew - Sits in the left hand seat on the flight deck - Identifiable by 4 gold bars on shoulder epaulettes ### First Officer - The co-pilot - Second in command - Sits in right hand seat in the flight deck - Identifiable by 3 gold bars on shoulder epaulettes ## Phonetic Alphabet The phonetic alphabet is used widely in the tourism industry and especially in aviation. This alphabet is used for radio communications when identifying aircraft and it is important for you to know the phonetic symbols. | Letter | Phonetic Alphabet | |---|---| | A | Alpha | | B | Bravo | | C | Charlie | | D | Delta | | E | Echo | | F | Foxtrot | | G | Golf | | H | Hotel | | I | India | | J | Juliet | | K | Kilo | | L | Lima | | M | Mike | | N | November | | O | Oscar | | P | Papa | | Q | Quebec | | R | Romeo | | S | Sierra | | T | Tango | | U | Uniform | | V | Victor | | W | Whiskey | | X | Xray | | Y | Yankee | | Z | Zulu | ## Twenty-Four Hour Clock - **The most common method of quoting time is in the am/pm systems with which you are familiar and is always used when speaking to customers.** - **To avoid possible error between am/pm times when handling reservations and flight assignments; airline personnel use the twenty-four hour clock system.** - **It is quite simple commencing at midnight, each hour is numbered consecutively through to midnight twenty-four hours later.** - **Four digits are always shown, the first two digits indicate the hour(s) after midnight and the last two digits indicate the number of minutes after that hour thus:** | AM| 24 HR | PM | 24 HR | |---|---|---|---| | 1:00 am | 0100 | 1:00 pm | 1300 | | 2:00 am | 0200 | 2:00 pm | 1400 | | 3:00 am | 0300 | 3:00 pm | 1500 | | 4:00 am | 0400 | 4:00 pm | 1600 | | 5:00 am | 0500 | 5:00 pm | 1700 | | 6:00 am | 0600 | 6:00 pm | 1800 | | 7:00 am | 0700 | 7:00 pm | 1900 | | 8:00 am | 0800 | 8:00 pm | 2000 | | 9:00 am | 0900 | 9:00 pm | 2100 | | 10:00 am | 1000 | 10:00 pm | 2200 | | 11:00 am | 1100 | 11:00 pm | 2300 | | Midday | 1200 | Midnight | 0000 | - **Please Note**: To avoid confusion in your work, we do not use 2400. Instead we use 0000 to indicate midnight. ## Time Zones There are three standard time zones in Australia. ### Eastern Standard Time (EST) Relates to time in Queensland, New South Wales (except Broken Hill), Australian Capital Territory, Victoria and Tasmania. ### Central Standard Time (CST) Relates to time in South Australia, Northern Territory and Broken Hill. ### Western Standard Time (WST) Relates to time in Western Australia. - **During the warmer months, some states operate on Daylight Saving Time.** - **Times will vary depending on the state or territory,** - **Please familiarise yourself with the time differences during this period.** ## Port Designator Codes Throughout the world every town and city are recognised by a three-letter port designator code. These codes are used by all airlines and no two codes are the same. The three letter code simplifies computer entries throughout the Alliance Airline network. | City | Code | City | Code | |---|---|---|---| | Adelaide | ADL | Leinster | LER | | Alice Springs | ASP | Melbourne | MEL | | Ballera | BBL | Mount Isa | ISA | | Barimunya | BRY | Mt Keith | WME | | Brisbane | BNE | Noumea | NOU | | Cairns | CNS | Perth | PER | | Canberra | CBR | Phosphate Hill | PHQ | | Cannington | TQP | Telfer | TEF | | Century | LWH | Sydney | SYD | | Coondawanna | CJF | Leonora | LNO | | Darwin | DRW | Olympic Dam | OLP | | Groot Eylandt | GTE | Townsville | TSV | ## Airline Designator Codes Every airline in the world has a two-letter code. Once the airline has been assigned its code, even if it changes its name, it will continue to be recognised by that code. | Airline| Code | Airline | Code | |---|---|---|---| | Alliance Airlines | QQ | United Airlines | UA | | Qantas | QF | Lufthansa | LH | | Virgin Australia | VA | Malaysian Airlines | MH | | Singapore Airlines | SQ | Japan Airlines | JL | | British Airways | BA | Cathay Pacific | CX | | Emirates | EK | Air New Zealand | NZ | ## Aviation Terminology, Abbreviations & Definitions Every industry has its own "language". The aviation industry is no exception. These terms and abbreviations will be constantly used throughout your airline career and it is essential for you to be familiar with them. | | | |---|---| | ABP | Able Bodied Passenger | | A/C | Aircraft | | Aerobridge | Covered retractable walkway from gate lounge to aircraft | | Alternate Airport | An airport to which an aircraft may divert when it becomes impossible to land at the intended destination port, due to poor visibility or inclement weather | | Altitude | The vertical distance or height in feet of the aircraft usually above sea level. The altitude registers on the altimeter | | A/P | Airport | | Approach Lights | A line of high intensity lights extending from the end of the runway used during conditions of poor visibility to guide a pilot onto the runway | | APU | Auxiliary Power Unit | | ASIC | Aviation Security Identification Card | | ATC | Air Traffic Control, a government provided service for the safe and orderly conduct of air traffic | | Automatic Pilot | A system which the pilot can engage to automatically fly the aircraft to a pre-set pattern | | Beacons | A flashing red light fitted to an aircraft to provide a safety warning to nearby aircraft and people. The flashing light also indicates the engines are running, about to start or the aircraft is about to push back | | Briefing | Pre-flight instructions or information provided to the crew | | Bulkhead | Bulkheads are fixed and are part of the aircraft interior structure. e.g. Galley | | Cabin | Passenger seating area | | Cabin Crew | The term used to refer to all Flight Attendants and Cabin Managers as a collective group. | | CAO | Civil Aviation Order | | Cabin Manager (CM) | The senior member of the Cabin Crew who manages the Flight Attendants (FA's) | | CAPT | Captain | | Carry-on Baggage | Customers bags, hats, coats and personal effects bought into the aircraft cabin | | CAR | Civil Aviation Regulation | | CASA | Civil Aviation Safety Authority | | Catering | All food, beverages and equipment required for flight. Loaded by catering personnel into standard units, trolleys and cupboards in galleys and cabin | | Chock | Wheel chock - a block of either rubber or tubular steel which is placed against the wheels of the aircraft to prevent the aircraft from moving whilst on the ground | | COBT | Calculated Off Block Time | | Concourse | Walkway to the gate lounges | | Control Tower | An airport building located near the runway. They are responsible for controlling all movements of aircraft at the airport including landings, take-offs and aircraft flying in the vicinity | | Cruise Level | Level maintained during a significant portion of the flight | | CTOT | Calculated Take-Off Time | | Deadheading | Is the practice of carrying members of an airline's flight crew when they are not working. This most often happens when airline crew are located in the wrong place and need to travel to take up their duties(positioning) | | De-briefing | Ascertaining particular information from flight crew after a flight or giving information after an assessment of incident | | Deceleration | Slowing down the speed of an aircraft | | Disembark | To leave the aircraft | | ETA | Estimated time of arrival | | ETD | Estimated time of departure | | Embark | To enter the aircraft | | FA | Flight Attendant | | Ferry | A positioning flight for an aircraft without customers | | Final Approach | The latter stage of a flight shortly before landing | | Flight Plan | A document compiled by the Flight Crew before take-off which is submitted to Air Traffic Control Centre for approval | | Flight Path | The course the aircraft is proceeding on | | F/O | First Officer | | FOC | Free of charge | | Fuselage | The main structure or body of an aircraft | | Galley | Aircraft kitchen for storage and preparation of catering | | Gate Lounges | Waiting lounges used by customers prior to boarding the aircraft | | GHA | Ground Handling Agent (GHA) – dispatches meets all aircraft, assists customers on the ground and provides services including check-in and seat allocation | | Hangar | A large building on an airport in which aircraft are housed or maintained | | Holding | Holding procedure is a pre-determined manoeuvre which keeps an aircraft within a specified airspace whilst waiting to descend | | Knot | Unit of speed, being one nautical mile (6080 feet) per hour | | Leg | Sector of a tour of duty | | Maximum Take-Off | The maximum allowable weight of an aircraft at take-off for the given conditions & structural limitations | | Off Load | Not permitted to travel | | O/N | Overnight | | PA System | Public Address System on all aircraft | | PAX | Passenger | | Paxing | When a crew member travels as a passenger in order to be positioned at a particular airport for a subsequent operating flight or return to their own base | | PL | Passenger List | | PNR | Passenger Name Record | | PSU | Passenger Service Unit | | Pushback | When an aircraft is being pushed from terminal building by a tug, into position for taxi-ing | | RPT | Regular Public Transport | | Runway or Strip | Concrete or bitumen on which aircraft take-off and land | | Safety Feature Demonstration | Safety Feature Demonstration is a demonstration to customers of location of emergency exits, use of oxygen etc. carried out prior to every take off | | Safety Instructions Card | Placed in every seat pocket containing information on location and operation of emergency exits, fitting of life jackets etc | | Shutdown | When the aircraft engines are switched off by the Flight Crew | | Sub load | Ticket subject to availability of seats | | Tarmac or Apron | Concrete or bitumen area in front of hangars and buildings on which loading and unloading of an aircraft is carried out | | Taxi-ing | An aircraft moving on the ground under its own power | | Taxiway | Roadways connecting runways to the tarmac established for the taxi-ing of aircraft | | Tow | Positioning of the aircraft from the hangar to the tarmac | | Tray Tables | Tray tables are either attached to seat backs or slotted manually into the armrests | | Turnaround | The time the aircraft is on the ground for unloading and loading e.g. customers, crew, catering and fuel | | Undercarriage Gear | The wheels and wheel support structure of an (Landing aircraft | | UM | Unaccompanied Minor | | U/S | Unserviceable | ## Applicable Regulations Alliance Airlines will ensure all Cabin Crew completing Initial Intake Training will be trained in accordance with all applicable CASA regulations. ## Quiz 1. What does ETD stand for? 2. What are the airline designator codes for Alliance Airlines, Virgin Australia and Qantas? 3. What is the phonetic alphabet for A, B, C, D, E, F and G? 4. How many and what type of engines are there on each aircraft? 5. What are the port designator codes for Telfer, Mt Keith and Townsville? 6. You are going FOC to TSV to pick up an UM and your ETA back into BNE is 1345. What does this mean? 7. What is meant by the term "turnaround" and give examples? 8. Air Traffic Control is a Government controlled service. What is their abbreviation? 9. Who is the person meeting and dispatching all aircraft? 10. What are the aircraft kitchens known as? 11. What is the tarmac or apron? 12. What does the abbreviation CASA stand for? 13. What does a “Ferry” mean? ## Emergency Commands - **Cabin Crew are required to clearly understand all different situation types and know all commands 'word for word' verbatim by the completion of Week 4 of the Cabin Crew Initial Intake Training course.** ### Primary Signals - Pilots Signalling Cabin Crew - **Cabin Emergency Call** - This command is given by the Captain, via the PA, to summons the Cabin Manager to the flight deck in an emergency situation to communicate the nature of the emergency. - “This is the Captain, Cabin Manager report to the Flight Deck immediately” - **Brace Signal** - This command is given by the Captain, via the PA, to signal the cabin to brace for impact before landing; this signal is given 30 seconds before impact. - “This is the Captain, Brace, Brace” - **Evacuation Signal** - This command is given by the Captain, via the PA, to signal the Cabin Crew that it's necessary to evacuate the aircraft. - “This is the Captain, Evacuate, Evacuate” - **Rapid Depressurisation Signal** - This command is given by the Captain, via the PA, to signal the Cabin Crew that a rapid descent will commence, and Cabin Crew must complete immediate drills during the rapid depressurisation. - “This is the Captain, Emergency Descent” - **Follow up Depressurisation Signal** - This command is given by the Captain, via the PA, to signal the Cabin Crew that they can commence follow up drills after a rapid depressurisation. - “This is the Captain, Oxygen is no longer required” ### Other Signals - These signals may occur at any time the aircraft is stationary on the ground. - **Evacuation Unlikely** - This command is given by the Captain, via the PA, to signal the Cabin Crew that an evacuation is unlikely, this signal is most likely to occur after a rejected take-off, Cabin Crew must remain seated and harnessed. The Captain will follow up with an additional PA advising the cabin of further details. - “This is the Captain, Everyone remain seated” - **Evacuation Likely** - This command is given by the Captain, via the PA, to signal the Cabin Crew that an evacuation is likely (however not yet necessary), Cabin Crew must go to their stations and prepare to evacuate. - “This is the Captain, Cabin Crew to your stations” - **Note** - Once Cabin Crew are at their stations, one of either situation will occur. The Captain may signal to evacuate (evacuation necessary) or the Captain may choose not to evacuate (evacuation unnecessary) depending on the seriousness of the situation. - **Evacuation Unnecessary** - This command is given by the Captain, via the PA, to signal the Cabin Crew that an evacuation is unnecessary, Cabin Crew must sit in their allocated seats with seatbelts fastened and await further instructions. - “Cabin Crew Stand Down, Cabin Crew Stand Down” - **Note** – This is the only primary command from the Captain, via the PA, that does not start with ‘This is the Captain' to ensure Cabin Crew do not mistake the command as an evacuation signal. - **Evacuation Necessary** - Once Cabin Crew are at their stations, this command is given by the Captain, via the PA, to signal the Cabin Crew that it's necessary to evacuate the aircraft. - “This is the Captain, Evacuate, Evacuate" ### Cabin Crew Commands used in an Evacuation - **Initial Commands** - This command is repeated until all exits in your area are opened. Cabin Crew are saying this command while checking outside conditions and opening exits. - **Exit Commands** - This command is given once exits are opened and Cabin Crew want passengers to come towards their exit. Cabin Crew will repeat this command twice before commencing evacuation commands. - **Evacuation Commands** - Cabin Crew give evacuation commands once passengers are at the exit. This is a specific command or direction of how to get out of the aircraft. - **Note** - Cabin Crew will say this command twice and then revert to the exit command. - For example – “Hurry come this way, Hurry come this way, Get out, move well away, Get out, move well away. Hurry come this way, hurry come this way, get out, move well away, get out, move well away.” - **Final Commands** - Cabin Crew are confirming all passengers are out of their area and this command is advising other crew that you are leaving the aircraft. - **Captain Initiated** - The Captain will initiate the evacuation - **Cabin Crew Initiated** - Cabin Crew do not have to wait for Captains evacuation order if the aircraft has broken up, the aircraft has landed on water such as a river or ocean, an obvious self-sustaining major fire on the ground has started in the cabin, and if contact is not possible with Captain or Cabin Manager and an evacuation is imperative. The Cabin Crew will order the evacuation. - **Prepared Evacuation** - All crew and passengers have been fully briefed before the evacuation order has been given - **Unprepared Evacuation** - There has been no time to brief crew and passengers. - **Ditching** - The aircraft has landed on water ### Cabin Evacuations - **GROUND COMMANDS – E190** - **INITIAL** - **Cabin Crew Initiated Only** - **Unprepared** - Evacuate, Evacuate - High heels off - Unfasten seat belts - Leave everything behind - Get out - **Prepared** - Unfasten seat belts - Leave everything behind - Get out - **INITIAL OVERWING EXIT** - **Unprepared and Prepared** - Mid cabin, if clear open exits - Hurry - Come this way - Go [forward/across/back] - Get out - **EVACUATION** - **Usable Exits** - Move well away - Foot first - Get out - **Unusable Exits - Redirection to Usable Exit** - Move well away - *.......cabin clear (pause)* - Evacuating - **Door Exit** - Move well away - *.......cabin clear (pause)* - Evacuating - **Overwing Exit, if applicable** - Move well away - *.......cabin clear (pause)* - Evacuating - **FINAL** - *........... Insert Cabin Crew members area of responsibility (e.g. flight deck, forward or rear)* - **DITCHING COMMANDS – E190** - **INITIAL** - **Unprepared** - Evacuate, Evacuate - Fit life jackets - Shoes off - Unfasten seat belts - Leave everything behind - Get out - **Prepared** - Evacuate, Evacuate - Unfasten seat belts - Leave everything behind - Get out - **INITIAL OVERWING EXIT** - **Unprepared and Prepared** - Mid cabin, if clear open exits - Hurry - Come this way - Go [forward/across/back] - Get out - **EVACUATION** - **Usable Exits** - Pull toggles - Move well away - Foot first - Get out - **Unusable Exits - Redirection to Usable Exit** - Pull toggles - Move well away - Get out - **Door Exit** - Pull toggles - Move well away - Get into the raft - *.......cabin clear (pause)* - Evacuating - **Overwing Exit, if applicable** - Pull toggles - Move well away - Get into the raft -*.......cabin clear (pause)* - Evacuating - **FINAL** - **Door Exit with Life Raft** - Pull toggles - Move well away - Get into the raft - *.......cabin clear (pause)* - Evacuating - *........... Insert Cabin Crew members area of responsibility (e.g. flight deck, forward or rear)* ## Dangerous Goods Isolation Drills - **The Primary Dangerous Goods Handler Drill** - Identify the dangerous goods item - Alert another Cabin Crew member (Communicator/Assist) - Collect the dangerous goods disposal kit - Isolate the dangerous goods item - **The Communicator/Assist Drill** - Initial contact with the flight deck - Obtain and standby with additional equipment - Monitor the primary dangerous goods handler - Manage and oversee the non-normal - Follow up contact with the flight deck ## Fire Fighting Drills - **The Primary Fire Fighter Drill** - Establish location and source of fire or smoke - Alert another Cabin Crew member (Communicator/Assist) - Collect firefighting equipment - Fight fire immediately using the appropriate fire drill - **The Communicator/Assist Drill** - Initial contact with the flight deck - Obtain and standby with additional equipment - Monitor the fire and the primary fire fighter - Manage and oversee the emergency - Follow up contact with the flight deck ## Depressurisation Drills - **Immediate Depressurisation Cabin Drill** - Fit the nearest spare oxygen mask - Sit down or hold onto a rigid structure - Advise passengers - **Follow Up Depressurisation Cabin Drill** - Use a portable oxygen bottle - Check the condition of crew and passengers - Assess the state of the cabin - Report to the Captain - Administer first aid ## Cabin Preparation Drill - **Cabin Preparation Drill** - Cabin Emergency Call - Prepare for Passenger PA - Passengers Advised - Instructions to Passengers - Cabin and Galley Duties - Able Bodied Passengers Briefed - Evacuation Plan Review - Final Duties ## Cabin Evacuation Drill – E190 - **Cabin Evacuation Drill – E190** - **Cabin Evacuation Drill – E190** - **Cabin Evacuation Drill – E190** - **Cabin Evacuation Drill – E190** - **Cabin Evacuation Drill – E190** - **Cabin Evacuation Drill – E190** - **Cabin Evacuation Drill – E190** - **Cabin Evacuation Drill – E190** - **Cabin Evacuation Drill – E190** - **Cabin Evacuation Drill – E190** - **Cabin Evacuation Drill – E190**

Alliance E190 Cabin Crew Pre-Course Handbook PDF

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