Etihad Cabin Crew Recurrent Pre-Course eStudy PDF

Cabin Crew Recurrent Pre-Course eStudy RECURRENT TRAINING ........................................................................................................................................................... 5 COMPUTER BASED TRAINING COURSES (CBT) ..............................................

Cabin Crew Recurrent Pre-Course eStudy RECURRENT TRAINING ........................................................................................................................................................... 5 COMPUTER BASED TRAINING COURSES (CBT) ........................................................................................................................ 5 AVIATION HEALTH ................................................................................................................................................................. 6 GENERAL PROCEDURES..................................................................................................................................................................... 6 LIFE SAVING PROCEDURES................................................................................................................................................................. 9 MEDICATION ................................................................................................................................................................................ 12 TRAUMA...................................................................................................................................................................................... 14 ILLNESS ....................................................................................................................................................................................... 17 ABNORMAL AND EMERGENCY PROCEDURES ....................................................................................................................... 22 AVIATION SECURITY ............................................................................................................................................................. 25 AVSEC STANDARD OPERATING PROCEDURES ..................................................................................................................................... 25 CONTINGENCY PLANNING ............................................................................................................................................................... 28 AIRCRAFT SPECIFIC ............................................................................................................................................................... 32 BOEING 777 ................................................................................................................................................................................ 32 Familiarisation ...................................................................................................................................................................... 32 Overhead Flight Attendant Rest (OFAR) ............................................................................................................................... 34 Cabin Management System (CMS) and Communication...................................................................................................... 35 Emergency Exits.................................................................................................................................................................... 36 Emergency Systems – Smoke Detection System ................................................................................................................... 37 Emergency Systems – Evacuation Signalling System............................................................................................................ 38 Emergency Systems – Emergency Lighting System .............................................................................................................. 39 Emergency Systems – Emergency Oxygen System ............................................................................................................... 40 Equipment Location .............................................................................................................................................................. 41 Areas of Responsibility ......................................................................................................................................................... 42 BOEING 787 ................................................................................................................................................................................ 43 Familiarisation ...................................................................................................................................................................... 43 Overhead Flight Attendant Rest (OFAR) ............................................................................................................................... 44 Cabin Service System (CSS) and Communication .................................................................................................................. 46 Emergency Exits.................................................................................................................................................................... 47 Emergency Systems – Smoke Detection System ................................................................................................................... 49 Emergency Systems – Evacuation Signalling System............................................................................................................ 50 Emergency Systems – Emergency Lighting System .............................................................................................................. 50 Emergency Systems – Emergency Oxygen System ............................................................................................................... 51 Emergency Systems – Emergency Crew Alerting System (ECAS) .......................................................................................... 52 Equipment Location .............................................................................................................................................................. 53 Areas of Responsibility ......................................................................................................................................................... 54 B787-10 Variant ................................................................................................................................................................... 54 AIRBUS A320 | A321 ................................................................................................................................................................... 56 Familiarisation ...................................................................................................................................................................... 56 Cabin Communications Data System (CIDS) and Communication ........................................................................................ 57 Emergency Exits.................................................................................................................................................................... 58 Emergency Systems – Smoke Detection System ................................................................................................................... 60 Emergency Systems – Evacuation Signalling System............................................................................................................ 61 Emergency Systems – Emergency Lighting System .............................................................................................................. 62 Emergency Systems – Oxygen System .................................................................................................................................. 62 Equipment Location .............................................................................................................................................................. 64 Areas of Responsibility ......................................................................................................................................................... 64 A321-200 Variant ................................................................................................................................................................. 65 AIRBUS A350............................................................................................................................................................................... 67 Familiarisation ...................................................................................................................................................................... 67 Crew Rest Compartments ..................................................................................................................................................... 68 Cabin Intercommunication Data System (CIDS) and Communication .................................................................................. 70 Emergency Exits.................................................................................................................................................................... 71 Emergency Systems – Smoke Detection System ................................................................................................................... 72 Emergency Systems – Evacuation Signalling System............................................................................................................ 72 Emergency Systems – Emergency Lighting System .............................................................................................................. 73 Emergency Systems – Oxygen System .................................................................................................................................. 74 Emergency Systems – Emergency Crew Alerting System ..................................................................................................... 75 Equipment & Location .......................................................................................................................................................... 76 Areas of Responsibility ......................................................................................................................................................... 77 AIRBUS A380............................................................................................................................................................................... 78 Familiarisation ...................................................................................................................................................................... 78 Crew Rest Compartments ..................................................................................................................................................... 79 Cabin Intercommunications Data System (CIDS) and Communication ................................................................................ 80 Emergency Exits.................................................................................................................................................................... 81 Emergency Systems – Smoke Detection System ................................................................................................................... 82 Emergency Systems – Evacuation Signalling System............................................................................................................ 83 Emergency Systems – Emergency Lighting System .............................................................................................................. 84 Emergency Systems – Oxygen System .................................................................................................................................. 84 Emergency Systems – Emergency Crew Alerting System ..................................................................................................... 85 Equipment Location .............................................................................................................................................................. 86 Areas of Responsibility ......................................................................................................................................................... 86 • • • • • • • • • • • Practicing nurse, doctor of medicine, paramedic, midwife Wash your hands, put the gloves on, treat all body fluids as potentially infectious, dispose all contaminated items into biohazard bag, avoid exposure of blood to open wounds, broken skin, eyes, mucus membranes, take care when handling needles, use protective equipment when delivering rescue breaths ( pocket mask) When any of the ideas marked with R is depleted Commanders Clean up body fluid Sccm Correct number of units Secured in correct stowage One seal intact- green ex AD, green, blue or red outstation Green check mark Sudden cardiac arrest ( not breathing) Press child button Unserviceable Make sure the med isn’t in fap Communicate to SCCM Disposing any medical waste and contaminated items Med volunteer To assess conscious casualty Vital signs need to ba taken when calling medlink or when suspecting changes due casualty’s condition Encourage bleeding, flash with copious amount of water SCCM Beginning of 29th week to end of 36gh Pain, blood, rupture of aamniotic sac EMk Difficulty breathing or unable to breathe Making sounds Making choking sign( holding neck with one or two hands) Cough Reassure and confirm by asking “ are you coughing” Encourage to cough If stops coughing and making sounds: Give a abdominal thrust until the object is forced out and casualty can breath, cough, talk or until becomes unresponsive Chest thrust 5 back Same as adult, see question 2 Unconscious Recovery position Scan for breathing every 10 sec Turn sides every 15 min Hold the infant securely on their side Support head and neck Slightly tilt the head downward to prevent inhalation of vomit and knee airway open Call for assistance, start cpr Adult: put heel of one hand on the lower half of the breastbone, but the other on top Child: put heel of one hand on the lower half of the breastbone Infant: put two fingers of one hand on the breastbone jus below nipple line Scan for breathing, continue cpr Min 30 min 30 min Allergies, alcohol consumption, pregnancy Allergy, alcohol, pregnancy, asthma, bleeding tendencies, peptic ulcers Crew needs to obtain medlink’s premission before administering any med to a child up to 12yold Fak, emk �k.iUI E.Tlf-4AD AIRWAYS s. Where can you find the Ventolin Inhaler on board? SEPM 6.5.4.1 Emk 6. Where can you find the Epi-pen onboard? SEPM 6.5.4.1 Emk 7. Crew are permitted to administer their own personal medication to a casualty. Is this statement TRUE or FALSE? SEPM 4.1.3 False 8. If a passenger has taken their own medication, you are permitted to serve them alcoholic drinks. Is this statement TRUE or FALSE? SEPM 6.5.1 Yes 9. Complete the table below: SEPM 6.5.1 MEDICATION Aspirin USAGE This isn’t working properly Analgesic & Antipyretic for children and infants Anti-Spasmodic LOCATION ONBOARD This isn’t working properly This isny working properly This isn’t working properly This isny working properly Anti-Inflammatory Anti- Emetic This isny working properly Anti-Allergy Nasal Decongestant Cabin Crew Recurrent eStudy Guide semester A: Sep 23 to Feb 24 13 Rest, ice, compression, elevate I’m case of strains and sprains Rice ice compression elevate Pain, history of sudden injury involving affected joint like fall, twisting etc Swelling, bruising Inability to move or bear weight on affected area Injury with severe impact or fall Deformity, swelling, bruising at the fracture side Pain and difficulty moving Twisting, bending or shortening of a limb Signs of shock Assesst scene safely, obtain history and vital signs, control any bleeding and cover wounds If the bone is sticking out, secure with bandages, immobilize, elevate, check vitals and circulation every 10 min, call medlink, monitor, administer oxygen Treat as a fracture Yes Pale, cold, rapid shallow breathing, weak pulse, blue lips, fingernails, thirst, nausea, vomiting, restlessness, dizziness, weakness, confusion, low blood pressure, anxiety Shocked might be caused by loosing large amount of body fluids, like severe bleeding, diarrhea, vomiting or servers burns, allergies Apply direct pressure Apply clean dressing to cover the wound and apply indirect pressure on either side of the object, support the injured party in position raised above casualty’s heart to minimize blood loss Brushing, swelling of the eye, pain, bleeding in white part of the eyes, possible visual disturbance or loss of vision, foreign object protruding from the eye If awaken or bleeding, apply cold towel for up to 30min, call medlink if no improvement after 30 min, if something is sticking out stabilize the object to prevent movement Call medlink immediately if there is vision loss, bleeding or penetrating eye injury, severe pa History of trauma, pain, nausea, vomiting, loss of memory, slow breathing, blurred vision, unequal pupils, altered lvl of consciousness, swelling, bleeding, wounds Primary survey, if breathing recovery position Red, painful skin, blisters, swollen Remove any jewelry before swelling occurred, flush with copious amount of water, or apply cold compress if unable to put water, once cooled cover burn with a dressing and elevate injured area if possible to reduce swelling, contact medlink if necessary Monitor for signs of shock If burn is on face, neck, hands or groin It’s more than 1% of the skin Old or young There is a doubt about casualty’s condition Signs and symptoms of shock Direct pressure and elevation If the part of still attached apply bandages, If not cover loosely and in biohazard bag Place the bag in another bag or contrainer with ice, mark the bag with name and time of injury, administer oxygen, call medlink, monitor for shock Sorry to hear that bro Offer sterile dressing, call medlink for advice, don’t give food or drink, observe for nausea or vomiting or lvl of consciousness, advise to seek a dental assistant upon landing Rinse the tooth, wrap with gaze that has been moisturized with drinking water, and keep inside of clean container, casualty keeps it Cramping central chest pain, pressure, heaviness, or tightness across the chest, numbness or tingling in the chest and radiating to the neck or down one arm, difficulty breathing, shortness of breath, weakness, nausea, vomiting, pale or grey, sweating, cool clammy skin, anxiety or fear, history of breath illness Obtain history and vitals, call medlink, advise to use own med if they have, administer oxygen, assist to comfortable position, encourage to chew aspirin if there is no contradiction Heart attack occurs when blood cloth blocks flow of blood and oxygen to the heart with might eventually cause a sudden cardiac arrest which occurs when heart stops pumping Weakness, dizziness, confusion, luck in coordination, slurred speech, aggressive state, unconsciousness Pale slime, shallow breathing,trembling, hunger Give something sweet to drink Obtain history and vitals, confirm diabetes, reassure, call medlink; check blood sugar lvl, attend to their needs In case of low blood sugar lvl If there is no med volunteer, medlink might instruct crew how to administer it Epilepsy, fever, infection, hypoxia, hyperglycemia, head trauma, drug overdose, stroke Stiff arms, legs, arched back followed by uncontrolled movement, eyes rolling upwards, loss of consciousness, possible tounge biting, fever, sleepiness followed after the seizure Contact medlink, place soft padding under the head, move other pax away, do not restrain movement, if in the seat loosely fasten the seat belt, obtain med history if traveling with someone, once seizure is over start primary survey skipping response, shout for help, lay them flat on hard surfaces, scan for breathing, administer oxygen if breathing, record length of seizure, manage injuries and stay with casualty until fully recovered Always Confusion or altered lvl of consciousness Headache, dizziness, dropping of one side of the face Slurred speech, difficulty swallowing Weakness or paralysis of one side of the body Refer to FAST assessment Obtain history and vitals, document the time Deploy DT if available, call medlink If conscious help them into comfortable position head and shoulders raised Support weak areas, wipe any fluids from the mouth Monitor for the duration of the flight, be prepared to resuscitate Face weakness Arm weakness Speech problems Time to call medlink Cry cough, wheezing, difficulty breathing, feeling tightness in the chest Distress, anxiety Difficulty speaking coz of breathlessness Blue lips, earlobes, nail beds if attack is prolonged and severe When they don’t use ventoline When after administering medication there is no improvement after 15 min Obtain vitals, assist to comfortable sitting position, seating upfront or leaning Give them some space, call medlink without delay When taking vitals apply oximeter, if oxygen lvl is 93% or lower, administer oxygen Obtain vitals, ask for history, if prone to motion sickness Offer cold towel to place on the forehead, Advise not to read, look down or look out the window, advise to look forward Offer clear liquids, avoid alcohol, oxygen might bring relief Give antiemetic as per package, contact medlink if no improvement in 30 min Primary survey if collapsed Lay them flat, optain history and vitals Administer oxygen, loosen any tight clothes Over 65 Injured Other pre existing med history Anxious, swollen lips, tongue, face eyes Blotchy, possibly itchy rash on face and body Known history of anaphylactic, nausea, vomiting Difficulty breathing, talking Loss of consciousness in some cases Encourage the casualty to use it Advise of epi pen in emk Grab aed Call medlink without delay Offer epi pen from emk for self administration Obtain aed Call medlink without delay Obtain aed Call medlink Diarrhea or/ and vomiting Take vitals, history, ask if any history of hear disease, ask what they ate and if they prone to indigestion or heart burn Offer anti acid as per instructions on the packet Call medlink if no improvement after 30 min Give oxygen and prepare for possibility of cardiac arrest, take aed, keep away from the pax Horse show pattern starting from forward lhs Emergency exit Evacuation Exit if safe, ensuring slide fully inflated Evacuate Check Equipment ( if away from the airport) Self Detach and separate In case of unplanned ditching Controlled deplaning Bomb threat, fire hazard observed by ground personnel, pax or cc Smoke in the cabin or cargo, exhaust fumes in the cabin Refueling mishap on an adjacent stand, a serious fuel spillage Various security reasons, hazards to pax on the apron Remain seated Wait for further instructions Sudden transfer of heat from a local fire to a more widespread fire involving a much greater area Solid materials: water absorbing (wood, paper, textiles) Nom water absorbing( plastic, rubber) Rapid uncontrolled increase in temperature ( devices like lithium batteries etc) Location of the fire- in relation to the door Status- if the fire is On or Out Class of the fire if possible, crew actions, description of smoke- color, smell, destiny Number of extinguishers used Pax reactions- panic, effect of smoke etc Use fire extinguisher, When flames or smoke are not longer visible, pour water or other non flammable liquid Empty the waste bin on a metal surface to investigate Don’t put your hands in the bin as might contain sharp objects Crouch down, open door slightly like 2cm (use it as a shield), empty one extinguisher at the eye lvl and close the door, wait 30-60 sec for agent to work, backup crew shall take over after wearing pbe, backup locates the fire source and uses extinguisher if flames are visible, if the fire comes from waste bin apply waste bin fire procedure Close the door, turn the oven off and pull the circuit breaker Aft lav Cabin crew Liquids, aerosols, gels DEPA, EINAD, EMDP Unaccompanied deportee Before every originating flight, anytime between crew assumptions of aircraft cabin duties prior first pax boarding After all pax disembark When it’s found in unexpected places like waste bin, behind the toilet etc Left behind item looking suspicious Thorough check of the seat and all areas pax had access to like lavs etc Pre passenger boarding During pre passenger boarding checks Catering seal number form and seals on carts and co containers must match All seals must be broken Thorough search Original stowage 5 carts/containers All ROB’s are sealed Check that purple seals are not broken or tampered, inform sccm Have a polite conversation informing about safety procedures, let SCCM know Delay serving alcohol, inform SCmM and flight crew, offer food and water, monitor if they are not consuming their own alcohol, stop serving alcohol if necessary Captain will make emergency call and provide NITS briefing Prohibited or restricted item, left behind suspicious item, suspicious item, Attempt to enter the cockpit Don’t touch, mark the area, keep everyone away, inform the commander, follow their instructions Aft right hand side door Report to commander, place substance in plastic bag, mark the area you found the substance, keep area clean from pax, cover substance with a blanket or something, wash hands with soap, update the capitan Guns, firearms, devices designated to stun or immobilize, objects with sharp edges or points, workers tools that might be used to cause injury or treat, blunt instruments, explosive and incendiary substances, chemical or toxic substances Inform commander and monitor pax Inform commander Inform sccm which should speak to commander about written warning Cabin forms folder 4 CaptiN Separate pax, inform fd and other crew, suspend alcohol serving, monitor the cabin Restrain Abusive language, verbal harassment, smoking, tampering with smoke detectors, failure to follow cc instructions Seat fire Above each sliding window 1ent 10 Sink area White/grey temperature indicator Fire extinguisher has been discharged Close the toilet lid and pull manual handle located at the base of the toilet L2, L5 Under the seat Bunk 6 RHS upper corner, light the flap, pull the keypad lock release down Continuous chime around lRa and l5a and aft galley Horn shut off Press amber light above the door area Press airflow/ smoke reset on the main control panel Decompression 2 lo hi chimes Decompression horn Press norm/alt Press pa norm/alt Cord in good condition, not stretched 99 Flashing steady 31 Pink flashing L1, L2, L4 cas Door locked on cscp cacp Disarm Do not use the door, redirect the pax Upper aft corner door frame Assist pax moving on the wing Not tampered, obstructed with Green light Continuous chime in associated area Red smoke detector flight Smoke detector horn Flashing amber Press the light button above the lav door Flight deck, all attendant stations Evacuation horn will silence in the area Evac command illuminates red in ASP ASP evac flashes Evacuation horn 1 min L1 Electrical power failure Flushed with the ceiling Automatically if cabin pressure exceeds 13 500ft Electrically from the flight deck Manually by opening g PSU compartment 22 Pull Insert a hair pin Each crew seat, flight deck, ofar Ofar, flight deck Fd, r1, r3, r5b L1, l5 R1 R5 R1 Steady green Correct emergency code Galley electrical panel Or Next to the clog clearing valve To clear the blockage of the sink is blocked or slowly draining Vacant Hand motion or press the flush butto. When switching water supply off Flush the toilet once or twice, wait at least 15 sec between each flush If unsuccessful, lock the lav, us placard, inform all crew members L2 Emergency hatches clear, closed, locked Ofar stairwell door entry code operational Smoke detectors, safety equipment Stowage compartments closed and latched Bunk bells fitted and serviceable, interphone 2 24 together then 3 Upper rhs corner Amber flashing button above the entrance Continuous chime sounds in the cabin at the 4 doors closest to the crc Mcl flashing amber Smok detected on cap Press horn shut off Fire drill Green oxygen indicator light illuminates Crc decompression drill Don oxygen mask, fasten seat belt, remain inside rest compartment, after hearing pa “this is the capt, emergency descent completed….” Return to cabin, obtain po & mrt, check cabin, lav,galleys, crc, assist in the cabin, report cabin damage/ injuries to the fd, secure cabin for landing L1,L2,L4 Pressing random function buttons, by L1, L2,L4 Single Lo-hi Single lo-hi Flashing pink 3* All shall answer All handsets ringing incl fd and crc Single lane slide raft Door is disarmed, cover closed, manual mode indicator illuminates steady Door lock indicator is illuminated Viewing window set to clear, no blue led Slide raft pressure needle in green zone Manually by pressing upper button Guides pax flow during evacuation One at the time Door locked Girt bar assembly rhs Detachment: pull manual inflation handle Lift the flap cover Pull the slide raft release handle Separate: Cut the mooring line Locate and secure 3 metal canopy masts to the raft floor via Velcro mounting patches and lacing cords, spread the canopy over the raft with the flaps openings positioned at each of the raft, attach the canopy to the 8 canopy support tubes using the Velcro fasteners and webbing ties located inside the canopy and at the top of each canopy support tube Temperature indicator white/grey Press ife power pb Smoke detector horn Smoke defector light illuminates red Press call light above the door Smoke defector red light indicator Fd LR1,2,3,4 From where it was initiated Horn shut off Evac command illuminates red ASP ASP evac flashing Evacuation horn Intact 1 min 10 L1 Pulse gasious Flushed with the ceiling Approx 60 min Put on and breath normally Green led Push on of the circular ends, turn 180° clockwise to release the compartment door Move the toggle R1 R4 Security threat L1,L4 FD, Crc R4a crew seat Fd, r1, r2 r3 R4a L1 L4 R1 Sharp container insert is locked in place Sharp disposal unit is closed Fwd facing business class TTL Double line slide rafts 3 R1,2,4 Door unlocked, can be open Crew seat, Crew service unit containing 2 ox masks Safety eq comp Interphone Work light R4a 1R door area floor lvl Under the sink Switch the water heater off Aft, under the arm rest cover 1L, 4L, ceiling above R4a 321. L1, R2, R3 L3, R4, above R4a Call from the cockpit Steady amber Hi Capt Hi lo hi PTT All doors Door is still armed when the door handle is lifted Immediately stop opening door operation, put the handle back in and make sure the door is disarmed, if still illuminates, inform SCCM No obstruction in the door area, frame, girt bar area Do not open the door, call SCCM immediately Pre flight check Cover flap is fitted Slide armed warning indicator is not illuminated Exit operating instruction fitted and readable SCCM check the slide pressure Upper corner closest to the exit sign Green light Not tampered, obstructed with Intermittent alarm FAP- smoke page, smoke reset illuminates red AAP- smoke reset illuminates red AIP- red flashing, smoke lav message Lav door light flashing amber Repetitive triple chime every 30 sec/ corresponding ACP flashing amber Smoke reset on fap/aap Amber flashing above the lav Smoke reset FAP/ AAP illuminates red Smoke page FAP indication 320 Flight deck, 1L FAP, 4L AAP 321 Flight deck, 1L fap, 2L3L4L aap Press evac reset Evac alert message, red light flashes Evac reset/ evac light flashing red at all panels From where was initiated Intact Max 30 sec 13 min 321-10 min Electrical power failure Fixed solid 4 22 min Pull the mask Mrt Flushed with the ceiling Crash axe, protective gloves, pbe, fire extinguisher, 2flash lights, 3 life jackets Crew seat Under the seat Flight deck R4a R2 R3 J SR1 10 R2 R3 L1 r2 Starting from their door so R3 L3 doors disarmed and cross checked 2L, 3L 22 L4 Insert hand through the races or the ceiling panel Grab and pull down the release handle Move the hatch handle to the open position until locking indicator turns red and the hatch opens door down: green locked, red unlocked Evacuate using the knotted rope stowed next to the hatch Green light Switch off all electrical equipment connected to the water Maintenance in progress Unlock from outside Pull the upper latch down Pull the lower latch up and remove the door Switch off the water heater Unlock from the outside Pull upper latch down Pull lower latch up Ensure the shoulder strap is not over the infant Pull inner cover of the door in any direction Slide to the left Decompression, smoke Wake up chime every 30 sec Wake up chime for 30 sec Continues HI chime Common area, floor lvl BEAD# FAP- 1L, 4L, AAP- fcrc, 2l,3l,ccrc Any call from flight deck Call from any station Capt-send PTT While opening the door if the cabin is still pressurized Engines shut, door disarmed Door locked Disarms automatically Single lane slide raft 1L 1R Type C door Helps to board the raft Fap- smoke detection with smoke reset page, smoke reset steady red Triple LO chime every 30 sec All AIP and FAP indicate location, caut on FAP steady amber Smoke reset illuminated red on FAP and AAP Amber flashing on ACP and lav door, AIP smoke alert message FAP Smoke reset on FAP, AAP Smoke detection page FAP Light above the lav Amber Flight deck FAP- 1L 4L AAP 2L 3L Evac is always on capt position FAP evac reset flashes red AAP evac reset flases amber 3L AAP Evac reset flashes Amber 10 min minimum FAP Electrical power failure 22 min Pull a mask towards you Green like indicator Use MRT Flushed with a ceiling 7 1L, 2LR, 3LR, 4L G4 Press button for min 2 sec Can alert for 5 sec On button Flight deck, crc All crew seats, crc, fcrc 1L Protective gloves, MRT, crash axe, pbe x2, fire extinguisher, flashlight x2 1L 1L 1R 4L Whichever crew has a lav in the area