Cabin Prep Training - New Hire PDF

CABIN PREP TRAINING I NTR OD UCT IO N & AG END A 1 T R A I N I N G A G E N D A - D AY 1 Section Presenter Time Service Hub Operations Intro Colton Sides 0900-910...

CABIN PREP TRAINING I NTR OD UCT IO N & AG END A 1 T R A I N I N G A G E N D A - D AY 1 Section Presenter Time Service Hub Operations Intro Colton Sides 0900-910 NetJets 101 Colton Sides 0910-1000 Break N/A 1000-1015 Ramp Safety Colton Sides 1015-1100 Circle of Safety Colton Sides 1100-1200 Lunch (Provided By NetJets) N/A 1200-1300 Tiers Model Intro Colton Sides 1300-1330 Our Aircraft Mickey Kopanski 1330-1430 Break N/A 1430-1445 Comply 365 Intro Katherine Castro 1445-1515 NetJets Cleaning Standards Katherine Castro 1515-1615 Break N/A 1615-1630 NetJets Stock Colton Sides & Nannette Spires 1630-1715 Quiz N/A 1715-1730 2 TR AI NI NG AGEN DA - CON TIN UED Section Presenter Time Commissary OJT Service Hub Operations 0900-1200 Lunch N/A 1200-1300 Ramp Operations OJT Service Hub Operations 1300-1700 3 Please be advised that while this training is intended to be com prehensive, it is not all -inclusive. Thus, it is imperative to make yourself familiar with the Service Hub Operations Manual and its updates as they become available. 4 S E R V I C E H U B O P E R AT I O N S TE AM I NTR OD UCT IO N 5 S E R V I C E H U B O P E R AT I O N S T E A M O R GA N IZ ATI ON C H A RT 6 S E R V I C E H U B O P E R AT I O N S 7 NETJETS TRIVIA GAME 8 NETJETS101 NETJETS  NETJETS SERVICE ACCESS EXCLUSIVITY RANDOM $100 $100 $100 $100 $100 $100 $100 $100 $100 $100 $200 $200 $200 $200 $200 $200 $200 $200 $200 $200 $300 $300 $300 $300 $300 $300 $300 $300 $300 $300 $400 $400 $400 $400 $400 $400 $400 $400 $400 $400 $500 $500 $500 $500 $500 $500 $500 $500 $500 $500 End Game End Game  NETJETS - $100 What is the average age of NetJets aircraft? Answer Answer  NETJETS - $100 6 Years In fact, almost half of our aircraft are less than 5 years old, which is significantly younger than most operators’ fleets. Return to Main Board Return to Main Board  NETJETS - $200 How many active Service Hubs are in the U.S.? Answer Answer  NETJETS - $300 How much does NetJets invest annually on crewmember training? Answer Answer  NETJETS - $200 11 Number of NetJets Maintenance Service Hubs strategically located to enable proactive maintenance, detailing, and stocking of every NetJets aircraft every 3–4 days. Return to Main Board Return to Main Board  NETJETS - $300 $100,000,000+ We are the only private aviation company to surpass FAA requirements with an Advanced Qualification Program. Return to Main Board Return to Main Board  NETJETS - $400 How many aircraft types are each crewmember rated in? Answer Answer  NETJETS - $400 1 Our best-in-class pilots command only one aircraft type for absolute mastery. Return to Main Board Return to Main Board  NETJETS - $500 For how many years has NetJets been awarded the coveted FAA Diamond Award for maintenance training? Answer Answer  NETJETS - $500 22 Years Return to Main Board Return to Main Board  SERVICE - $100 How many passengers does NetJets fly annually? (Globally) Answer Answer  SERVICE - $100 815,000+ Return to Main Board Return to Main Board  SERVICE - $200 How many NetJets Owners are there worldwide? Answer Answer  SERVICE - $200 12,500+ We have more than 10,200 Owners in the U.S. and over 2,200 in Europe. Return to Main Board Return to Main Board  SERVICE - $300 How many NetJets employees are there? (Worldwide) Answer Answer  SERVICE - $300 8,300+ This includes 4,400+ pilots and 430+ flight attendants. Nearly 1,800 New Hires in 2023. Return to Main Board Return to Main Board  SERVICE - $400 How many worldwide flights per day does NetJets fly? Answer Answer  SERVICE - $400 1,200+ (That’s nearly one landing every minute.) Only NetJets can orchestrate this level of flight volume and still make you feel as if your flight is our only one. Return to Main Board Return to Main Board  SERVICE - $500 How many pets does NetJets fly annually? Answer Answer  SERVICE - $500 25,000+ We cared for thousands of pet passengers, including nearly 7,000 dogs, in 2023. Return to Main Board Return to Main Board  ACCESS - $100 How many aircraft does NetJets have worldwide? Answer Answer  ACCESS - $100 1,000 NetJets Owners and Executive Jet Management customers in the U.S. and Europe have guaranteed access to the fourth- largest fleet in the world, comparable in size to major commercial airlines. Return to Main Board Return to Main Board  ACCESS - $200 How many annual flights worldwide does NetJets fly? Answer Answer  ACCESS - $200 460,000+ That includes more than 89,500 international flights. Return to Main Board Return to Main Board  ACCESS - $300 NetJets has access to how many airports worldwide? Answer Answer  ACCESS - $300 5,000+ Return to Main Board Return to Main Board  ACCESS - $400 How many new aircraft purchases in 2022 and 2023? Answer Answer  ACCESS - $400 180+ Over 80 new jets were delivered in 2023. Throughout 2024, we will take delivery of nearly 100 new cutting edge aircraft directly from our manufacturing partners. Return to Main Board Return to Main Board  ACCESS - $500 How many hours does NetJets fly annually? Answer Answer  ACCESS - $500 729,000+ That time in the air is made more environmentally friendly by our Blue Skies® carbon offset program. Since 2015, Owners have offset nearly 210,000 metric tons of CO2 emissions. Return to Main Board Return to Main Board  EXCLUSIVITY - $100 How many professional golfers choose NetJets? Answer Answer  EXCLUSIVITY - $100 50+ Since 2014, NetJets has proudly served as the Official Private Jet Provider of the PGA TOUR. Return to Main Board Return to Main Board  EXCLUSIVITY - $200 How many exclusive events does NetJets host? Answer Answer  EXCLUSIVITY - $200 100+ We continually invest in experiences that enhance our Owners’ lifestyle and coincide with their passions for golf, travel, food and wine, equestrian, and automotive. Return to Main Board Return to Main Board  EXCLUSIVITY - $300 How many Fortune 100 companies fly with NetJets? Answer Answer  EXCLUSIVITY - $300 40+ Return to Main Board Return to Main Board  EXCLUSIVITY - $400 For how many years has NetJets been flying? Answer Answer  EXCLUSIVITY - $400 60+ Years NetJets is the longest-standing private aviation provider. A proud Berkshire Hathaway company, our proven business model and unmatched financial strength continue to propel us to the forefront of the industry. Return to Main Board Return to Main Board  EXCLUSIVITY - $500 1 in _ U.S. business jet departures are a NetJets aircraft? Answer Answer  EXCLUSIVITY - $500 6 Return to Main Board Return to Main Board  RANDOM - $100 What company did Colton work for prior to NetJets? Answer Answer  RANDOM - $100 Jet Blue Return to Main Board Return to Main Board  RANDOM - $200 How many years has Jeff worked at NetJets? Answer Answer  RANDOM - $200 23 Return to Main Board Return to Main Board  RANDOM - $300 How old is Lee? Answer Answer  RANDOM - $300 36 Return to Main Board Return to Main Board  RANDOM - $400 How many years has Dave worked at NetJets? Answer Answer  RANDOM - $400 10 Return to Main Board Return to Main Board  RANDOM - $500 Who owns NetJets? Answer Answer  RANDOM - $500 Warren Buffett Also owns Dairy Queen. Return to Main Board Return to Main Board Why Columbus? Strategically Located In 1964 when we were founded, the 3 largest cities by population were NYC, Chicago, and Detroit Home Our original founders were both from Columbus  The NetJets Shared Model Ownership What is it? Upfront Investment Upfront investment to buy Shared Ownership into or lease a share Monthly Costs Fixed Monthly & variable hourly charges Hours Decide on share based in hours. Purchased in 25-hour increments Global Access Access Worldwide Shared Ownership Ownership in one specific aircraft with other owners, access to the whole fleet  NETJETS The History Executive Jet Airways, Inc. is NetJets & EJM join the Berkshire NetJets becomes the first private NetJets pioneers the concept founded by General Paul Tibbets Hathaway family 3 years after aviation company to buy stake in of shared aircraft ownership. & Brigadier General Lassiter. Warren Buffet became an the production of sustainable Owner. aviation fuel. 1964 – The Launch 1986 – New Concept 1998 – New Owner 2021 – Sustainable Initiatives BH 1977 – EJM Begins 1996 – Going Global 2016 – 2019 A New Company & Added Security American Air Services is launched in NetJets Europe is launched NetJets launches QS Partners, a Cincinnati. They will later become with an office in London, and brokerage and acquisition service, Executive Jet Management, a headquarters in Lisbon. & QS Security, a network of global subsidiary of NetJets, in 1988. security partners.  Making History Paul Tibbets Brigadier Gen, USAF Olbert F. Lassiter Brigadier Gen. USAF Kathy Kusner Pilot & Olympian Warren Buffett CEO, Berkshire Hathaway Known for being the pilot of the Enola A record setting test pilot with more The first female US Equestrian Team Chairman & CEO of Berkshire Gay, the B-29 that dropped the atomic than 300 aircraft under his belt. rider, 3-time olympian, the first, the Hathaway, Buffett purchased NetJets, bomb over Hiroshima. Established EJA along with Gen. first woman to win an Olympic medal (EJA) in 1998 after being an owner for Established EJA along with Gen. Tibbets in equestrian competition, & the first 2+ years. Lassiter licensed female jockey, Kathy was our first female pilot.  Company Structure Headquartered in Lisbon, Whole aircraft sales and acquisition. Assists individuals & businesses seeking Portugal covering our European Located in Denver, CO financing to purchase aircraft for charter presence NJE NJUS Headquartered in Columbus, OH. Offices Whole aircraft ownership and Provides a range of security services Provides in-house aircraft Mx charter operations. Located in unique to NetJets Owners. Includes secure with NetJets employees. Based in Chicago, New York, and 11+ Service Cincinnati, OH ground transportation, protection, and in Columbus, OH with teams in Hub Locations around the country medically trained personnel APA and traveling as needed  Service Principals The quickest way to people’s hearts… PEOPLE ENVIRONMENT FIVE SENSES 1/3 1/3 1/3 Grandchildren Children Pets  OWNERS WISHES made by passion EXPRESSED WISHES IT IS EASY TO GIVE GOOD S ERV ICE WHEN OWNE RS A ND T EA M M E M B E R S A S K F O R I T D I R E C T LY. UN EX PR ES SE D WI S HES I T IS MO R E CH AL L E NG I NG WH EN Y OU HAV E TO “ R EA D O R AN TI CI PATE ” TH E O WN ER A ND TE AM M EM BE R AN D THE SI TU ATI ON. FIRSTIMPRESSIONS Life’s Little Instruction Book “You never have a second chance to make a good first impression” BEYOND PRIVATE AVIATION CORPORATE ANGEL NETWORK BREAK 15 MINUT E BREAK 72 RAMP SAFETY 73 NetJets Ramp Safety  Objectives Hangar & Ramp Operations Identifying Risks & Hazards Tools & Resources for Safety P.P.E. Handout Hangar & Ramp Tour  1. Ramp & Hangar Safety 2. Aircraft Hazards 3. Personal Protective Equipment (PPE) 4. Vehicle Safety 5. Weather Hazards NetJets Ramp Safety When you gamble with safety, you bet with life. NetJets Ramp Safety When you gamble with safety, you bet with life. NetJets Ramp Safety When you gamble with safety, you bet with life. NetJets Ramp Safety When you gamble with safety, you bet with life. NetJets Ramp Safety When you gamble with safety, you bet with life. NetJets Ramp Safety When you gamble with safety, you bet with life. NetJets Ramp Safety When you gamble with safety, you bet with life. NetJets Ramp Safety When you gamble with safety, you bet with life.  Doors Static Wicks Probes & Antennas Foreign Object Damage (FOD) NetJets Ramp Safety When you gamble with safety, you bet with life. NetJets Ramp Safety When you gamble with safety, you bet with life. NetJets Ramp Safety When you gamble with safety, you bet with life.  Engines Auxiliary Power Unit NetJets Ramp Safety When you gamble with safety, you bet with life.  APUs NetJets Ramp Safety When you gamble with safety, you bet with life. Challenger 650 NetJets Ramp Safety When you gamble with safety, you bet with life.  Personal Protective Equipment (P.P.E.) “Equipment worn to minimize exposure to hazards that cause serious workplace injuries and illnesses.” NetJets Ramp Safety When you gamble with safety, you bet with life. NetJets Ramp Safety When you gamble with safety, you bet with life. NetJets Ramp Safety When you gamble with safety, you bet with life. Vehicle Safety Your Attitude and Situational Awareness NetJets Ramp Safety When you gamble with safety, you bet with life. NetJets Ramp Safety When you gamble with safety, you bet with life. NetJets Ramp Safety When you gamble with safety, you bet with life. NetJets Ramp Safety When you gamble with safety, you bet with life. NetJets Ramp Safety When you gamble with safety, you bet with life. NetJets Ramp Safety When you gamble with safety, you bet with life. NetJets Ramp Safety When you gamble with safety, you bet with life. NetJets Ramp Safety When you gamble with safety, you bet with life. BREAK 15 M IN UTE B RE AK 110 CIRCLE OF SAFETY NetJets Ground Operations Safety Objectives Understand the purpose and goals of the Circle of Safety. Follow best practices for prevention. Know how to maintain safety within the circles to reduce aircraft damage. Circle of Safety Circle of Safety Goals Enhance safety Reduce ground damage Circle of Safety Purpose Promote: Appropriate placement of equipment, objects, and driving habits around aircraft Good housekeeping  Position the aircraft so no contact is made. Best Practices Able to make a full deflection without contact. Best Practices Power units not in use Use a standardized When ground support must be rolled up and location for ground equipment is not being disconnected from the support equipment used, move it outside aircraft and pulled the circle of safety to a around the aircraft outside the circle of location out of the way. safety. when possible. Inoperative Equipment Tag all The equipment equipment that Notify must be towed to supervision an area away from cannot be locked when the the aircraft and in place or kept secured by the best from rolling into equipment is means possible aircraft unserviceable. until made unserviceable. serviceable.  Toolboxes No closer than three feet from any point. A toolbox with no wheel lock shall not be parked. Remove immediately after use.  Ground Support Equipment Park clear of flight control deflections. Tow up to the circle of safety and stop. Remove equipment when complete. Ladders, stands and support equipment Pull back three feet after use. Never leave equipment. Engage all brakes and locking devices. Always remove when not in use.  Remove equipment Breaks, lunch, meetings, etc. End of shift No visual contact End of job Fifteen-Foot The fifteen-foot circle of safety is Circle of Safety for aircraft parked on the flightline. Stop and slow down to 5 miles per hour prior to entering the safety zone. Always stop prior to the three- foot safety zone. There should be no reason to drive into the three-foot safety. Remember… Slow down and keep Be aware of the a safe pace situation at all times Assess the areas around the aircraft Conclusion BREAK 15 M IN UTE B RE AK 126 TIERS MODEL INTRO 127  What is the Tiers Model? The Tiers model is a brand-new business model that aims to restructure and ultimately improve the consistency and quality of work of our cabin prep teams. How will the Tiers Model Change the Service Hubs? The Tiers model will add essential organizational structure and roles to our Service Hubs, better allowing them to manage the increasing volumes of NetJets. How does the Tiers Model structure work? Based on flight volumes and other factors every Service Hub is assigned a Tier level which is association the organizational structure and the amount of people needed for the Tier. We will walk through each Tier for a better understanding of this logic. What are the new roles that are being added? Site Managers, On Shift Supervisors, On Shift Stock Clerks. 128 129 130 131  Roles Expectations Site Manager o Overview: Site Managers are the highest local leadership level for the Cabin Prep and commissary teams. The site manager oversees all Cabin Prep and Commissary operations and is the main point of contact for all NetJets requests and operational needs. o Shift: Variable (All shifts will need to be monitored per the Site Manager's discretion) o Responsibilities: Including but not limited to Station safety audits, SLA compliance, performance analytics and reporting, personnel management, schedule management, Initiative support, and overall NetJets partnership management. Supervisor o Overview: Supervisors are the shift-specific local leadership for the Cabin Prep/Commissary teams. The Supervisor will act as the “Quarterback” for all operational coordination and efficiencies during their shift. o Shift: Variable (One supervisor will be required for all shifts) o Responsibilities: Shift safety oversight, Cabin Prep dispatch, quality assurance, Commissary stock oversight, and all shift communications. Commissary Stock Clerk o Overview: Stock clerks are responsible for all Commissary stock, including the inventory stored on the Cabin Prep vans. o Shift: Variable (Shift coverage will depend on demand) o Responsibilities: Order fulfillment, Shipping/receiving inventory, and All Inventory management transactions. Cabin Prep Cleaners o Overview: Cabin Prep cleaners are responsible for active operation on the airport AOA to provide cleaning and stocking services to NetJets aircraft via the Cabin Prep Vans. o Shift: Variable (Shift coverage will depend on demand) o Responsibilities: Cleaning Aircraft, Stocking Aircraft, Stock Deliveries, Aircraft Door Open/Closing, Aircraft Battery Connect & Disconnect, Aircraft Door Security Sealing, Crew Requests 132 OUR AIRCRAFT Our Mission To enhance the life of each Owner, one exceptional travel Did you know... experience at a time. As of December 2024, NetJets has 648 aircraft across the fleet with over 1600 on-order. PHENOM 300/300E Phenom Door Operation Phenom Battery Disconnect CITATION XLS XLS Door Operation XLS Battery Disconnect FLEET TYPES CITATION ASCEND FLEET TYPES CITATION SOVEREIGN Sovereign Door Operation Sovereign Battery Disconnect FLEET TYPES CITATION LATITUDE Latitude Door Operation Latitude Battery Disconnect FLEET TYPES PRAETOR 500 FLEET TYPES CHALLENGER 350 Challenger 350 Door Operation Challenger 350 Battery Disconnect FLEET TYPES CITATION LONGITUDE Longitude Door Operation Longitude Battery Disconnect FLEET TYPES CHALLENGER 650 Challenger 650 Door Operation Challenger 650 Battery Disconnect FLEET TYPES GLOBAL 5000 Global Express Door Operation Global Express Battery Disconnect FLEET TYPES GLOBAL 5500 Global Express Door Operation Global Express Battery Disconnect FLEET TYPES GLOBAL 6000 Global Express Door Operation Global Express Battery Disconnect FLEET TYPES GLOBAL 7500 Global 7500 Door Operation Global 7500 Battery Disconnect 148 SECURITY SEALS & RAMP APP  Aircraft security seals are used to ensure a chain of custody for the aircraft when left unattended. This includes detecting and deterring attempts of unauthorized access. The seals also allow the company to record the last person(s) to access or secure the aircraft. Aircraft are always in the custody of either the Maintenance Control Center (MCC) or the Pilots. Custody of the aircraft defaults to MCC when Pilots depart the airport at the completion of their duty assignment. The Crew resumes custody of the aircraft when they report to the airport and are assigned a specific aircraft. Aircraft seals are to be applied when the aircraft is not in the physical possession of a maintenance technician or the Pilots. NetJets employs two types of seals, Red Seals for Pilots and Blue Seals to be used by maintenance, vendors, and cleaners. 150  Verification of Security Seals Prior to entering an aircraft not in the physical control of maintenance or Pilots the following steps should be taken: Verify the integrity of security seals prior to unlocking or breaking the seal. o Verify the seal number matches the information in RAMP if available. - If there is no security seal, the seal is broken, or the security seal number does not match contact MCC Maintenance Controller at (614) 239-5500 ext. 32600 to verify that the proper chain of custody for the aircraft still exists. o If the seal numbers match, you may break the seal and access the aircraft. 151  Applying New Blue Security Seals – Cabin Prep Teams Once the Cabin Prep Team has completed their tasks, the aircraft must be locked, and a new Blue Security Seal applied. Remove one Blue Security Seal from the aircraft’s NetJets Flight Operations Special Docs/Forms binder onboard the aircraft. o Note: The seals are assigned and tracked by tail number, do not use seals from other tail numbers. o Note: If there are no Blue Security Seals in the binder or less than 10 seals remaining, issue a new set of seals to the aircraft. (See instructions next slide) Lock the aircraft door and apply the new seal to the passenger door at the 5 o’clock position and the baggage compartment door. Record the new security seal number in the RAMP app. Note: If RAMP is not available or not working, the seal number must be emailed to the [email protected], MX Site Manager and [email protected] 152  Issuing New Blue Security Seals to an Aircraft All Service Hubs maintain an inventory of new Blue Security Seals to be issued to aircraft as needed. The seals are issued by the bag of 100 seals. Follow steps below to issue new seals: Using the Cabin Prep iPhone or iPad, take a clear picture of the entire bag of seals, ensuring the seal numbers are visible. Using the formatting and information below, email this picture to [email protected] and [email protected]. Subject Line: Security Seal Replenishment - NxxxQS Email Body & Text: A new set of Blue Security Seals have been issued to NxxxQS. 153 Ramp App 154 Ramp App 155 Ramp App 156 BREAK 15 M IN UTE B RE AK 157 Comply365 Finding Everything IT REQUIREMENTS & CYBERSECURITY TRAINING ❖ IT will set- up two things to get access to ALL NetJets allowed platforms 1.) Cybersecurity Training Assignment (Must pass the quiz in the end before gaining full access) 2.) NetJets Username & Password Here is your new hire first time password. Display Name - Rome Lacey Email Address – [email protected] Log in ID – rlacey2 Password – Hell0N3tJets! ** NEEDS TO BE CHANGED EVERY 90 DAYS to continue ACCESS TO ALL NETJETS SOFTWARE**  What is it? The NJA data repository with receipt and revision tracking capability provided by Comply365. https://nja.comply365.net Login Username: Vendor's NetJets assigned username Password: Vendor assigned password Domain: Comply365 ❖Wait to Sync updates; strong WiFi is advised  07 Number Home Page  07 Number Vendor Alerts Title/ Description Search or Full Text Search  Full Text Search Type: Service Hub Operations Manual  Full Text Search Type: Service Hub Operations Manual Vendor Favorites  Full Text Search Type: Aircraft type by Tail Number Key Vendor Favorites Questions? Contact Us [email protected]/ Emai l Regional Manager NETJETS CLEANING STANDARDS NetJets is a Luxury Brand. Our owners have high expectations on how the planes look and feel. What is "The NetJets Way of Cleaning?" All work requested by and completed for NetJets must be accomplished to the highest standards. - Work Order - details the scope of requested cleaning (Aircraft Appearance) - Task Cards - details the scope of requested cleaning (Cabin Prep Team & Aircraft Appearance) The Cabin Prep Team Members must utilize Perhaps cleaning would go a - Activity Log/ MXNet2.0 - For tracking all services provided to NetJets lotaircraft. faster, if the spray bottles - Service Hub Inbox - Additional cleaning instructions and requirement s forlaser made servicing NJ aircraft gun sounds. - Verbally - NetJets/EJM flight crew member (EJM QS tails should be treated like NetJets fleet) Reference Comply 365: SHO Manual CHAP. 11; CHAP. 12.4- 12.5 What is "The Board" The Board or MXNet2 Activity Log is a day view of arriving and departing NetJets and EJM tails along with the FBO the aircraft is located. Shows Quick Turns for the day, tails that will stay on ground for more than two hours, and aircrafts that will go in Maintenance (MX) and might depart on a later date and time. Perhaps cleaning would go a Shows tail numbers that are in adjacent FBO's that may need serviced (depending lot faster, if on thethe Service spray bottles Hub site, and the policies that are in place on each location) made laser gun sounds. What is "The Board" Perhaps cleaning would go a lot faster, if the spray bottles made laser gun sounds. What is "The Board" Perhaps cleaning would go a lot faster, if the spray bottles made laser gun sounds. Quick Turn vs. Standard Turns (Game) Perhaps cleaning would go a lot faster, if the spray bottles made laser gun sounds. Quick Turn vs. Standard Turns Quick Turn Cleaning Guidelines 2 hours or less - Inspect and wipe down as needed all interior surfaces - Wipe down lavatory surfaces as needed - Wipe down any mirrors/windows as needed - Wipe down the galley as needed - Vacuum carpet/flooring as needed Perhaps cleaning would go a - Remove all Lavatory and Galley trash lot faster, if the spray bottles made laser gun sounds. Link to Crew Expectations: Crew Service Hub Expectations.pdf Quick Turn vs. Standard Turns Standard Cleaning Guidelines 2 hours or greater - Wipe down all visible surfaces of the following areas: Galley, Lav, Main Cabin, Stairs/ Entryway - Seating areas checked and cleaned (to include the following areas): Seat, Sidewall, Carpet under seat area, Sidewall/ Ledge area - Vacuum all carpets and other floorings Perhaps cleaning would go a - Wipe down the galley as needed lot faster, if the spray bottles made laser gun sounds. - Remove all Lavatory and Galley trash Link to Crew Expectations: Crew Service Hub Expectations.pdf What is RON (REMAIN OVERNIGHT) Aircraft? Planes staying as a standard overnight layover in the FBO or staying for Maintenance reasons. POINTS TO REMEMBER: ❖ Exterior Cleaning is PROHIBITED while aircraft engines or APU are operating. ❖ Cockpit Cleaning & Access is PROHIBITED while aircraft is powered ON. ❖ Cleaning supplier must accomplish a safety briefing with the entire cleaning team prior to Perhaps cleaning would go a commencing the cleaning event. lot faster, if the spray bottles made laser gun sounds. ❖ For interior cleanings, cleaning supplier must receive a go-signal from the NetJets Site Manager/ mechanic directly responsible for the aircraft they intend to clean. Reference Comply 365: SHO Manual CHAP. 7.1.1 Cleaning Safety Policy AIRCRAFT APPEARANCE & TEAM Exterior Brightwork Complete Interior REPORTING SAFETY/ SECURITY/ DAMAGED AIRCRAFT ❖ Safety, Security issues- contact the NetJets Maintenance Site Manager immediately, and a report should be sent to [email protected] ❖ Damage to the aircraft interior – contact [email protected] & [email protected] ❖ If any team member has been involved in causing any damage to the aircraft, please report to [email protected]; and to the NetJets Maintenance Site Manager on that shift.? BREAK 15 MINUT E BREAK 183 NETJETS STOCKING NETJETS STOCKING AIRCRAFT STOCKING GUIDES Cabin Prep Team Members will use stocking guides for the relevant aircraft being serviced, all stocking guides are located on Comply365. Prior to servicing any aircraft, Cabin Prep Coordinators are required to ensure devices are sync’d to the latest updates at the start of each shift. Aircraft must always be stocked and organized to the current stocking guide for its tail number. Below is a link to a document that will allow user to select the stocking guide specific to the tail: Note: Any extra/ non-fleet item requested by the Pilots, is to their own accountability and discretion. Sell the item and make a note on MXNet2. Link: Aircraft Configuration Identification Key Servicing Non-QS Aircraft Cabin Prep Team Members will assist NetJets Subcontracted flights in various ways Non EJM Operated Subcontract flights o Do not issue any NetJets Commissary stock o These operators are expected to provide their own stock and do not have access to the NetJets lockers EJM operated Gulfstream 450 with QS tail numbers o These aircraft are to be serviced and stocked as any other NetJets Aircraft N405QS N445QS N455QS N421QS N448QS N461QS N435QS N450QS N470QS EJM Operated Subcontract flights o EJM crews operating subcontract flights are eligible to request unbranded snacks, beverages, alcohol, and other consumables. o EJM crews must order form a preapproved list detailed on an order form. o Requests should be limited to only what is needed to handle the upcoming flight(s). Contact [email protected] or your Regional Manager for the most up to date form. Quarterly Roll Outs Cabin Prep Team Members will assist NetJets in updating the onboard offerings on a scheduled & unscheduled basis. Lockers will publish instructions on when, where, and how to complete each roll out. CLEANING & STOCKING PROCESS - When conducting a cleaning, work in teams of at least two people with one person designated to stock and the other cleaning. Stocking Role - Stock according to the aircraft’s stocking guide. - Begin in the front of the aircraft and work towards the aft of the aircraft. - The individual stocking must clean up after themselves if they are stocking in an area already worked by the cleaner Cleaning Role - Clean the aircraft interior, beginning in the lavatory, ending in the front of the galley/forward closet area. *Once one role is complete, the team member should assist with the other’s role. Inventory Management System (IMS) What is xLog? xLog is the current IMS What can xLog Do? Record inventory movements o New inventory being brought into the system o Inventory being sold to aircraft o Inventory being returned to from an aircraft o Inventory transfers to another Service Hub or Locker location Keep record of current inventory levels xLog Training Manual Review COMMISSARY COMMUNICATIONS [email protected] Main email to NetJets Serivce Hub Operations leadership [email protected] All Communication regarding Commissary issues (Overstock/adjustments/Packing Lists etc..) Stocking Guides Bulletin / New Item Notifications Bulletin notifications will be emailed on occasion providing specific instructions on stock removals or changes  CABIN PREP KPIs Monthly Performance Score Cards Only monthly basis Cabin Prep Scorecards are compiled measuring three areas of performance Inventory Accuracy o This score will reflect if the inventory noted in Xlog matches what is on hand in the locker and in the van(s) o Passing score is ≥ 95% Inventory Count Completion o All items are inventoried monthly. This score will reflect the percentage of items counted. o Passing score is ≥ 99% Crew Satisfaction o Crews submit surveys detailing their satisfaction with services provided by the Cabin Prep teams. o Passing Score is ≥ 80%  CABIN PREP KPIs Agreement Level SLAs There are several agreement level SLAs of note in addition to the Monthly Scorecards. Inventory Accuracy ≥ 95% Aircraft Completion Rate ≥ 98% o First month exception is 95% Audit Pass Score ≥ 90% per quarter Email response time of no more than 10 minutes during operating hours Maintaining correct staffing requirements during operating hours Providing safe and well-maintained cabin prep van(s) Commissary lockers must be maintained to standards to ensure inventory accuracy, safety, and cleanliness of the lockers. Never cause the delay of a flight as the result of cleaning or stocking NetJets’ aircraft must be cleaned and stocked to the stocking guides Never clean with unapproved chemicals or equipment  CABIN PREP KPIs Professional Behavior Cabin Prep Team members are expected to always display their best professional behavior. Failure to comply with the guidelines below may lead to disciplinary measures. Engaging with customers for any reason, unless initiated by them or during an emergency, is highly discouraged. Adherence to uniform policies and dress code. Courtesy and respect should be observed when interacting with colleagues or other stakeholders. Showing up to work intoxicated may lead to dismissal or termination. Restricting the use of personal cell phones in any form, unless done so during scheduled breaks or lunch periods in a non-working area must be observed. Reference Comply 365: SHO Manual CHAP. 12.3.8 Behavior Expectations REGIONALS AUD IT PR OGRAM S E R V I C E H U B O P E R AT I O N S ❑ Aircraft Appearance Standards ❑ Commissary ❑ Cabin Preparation 197 REGIONALS AUD IT PR OGRAM S AF E TY C ULTU R E: I- A UD ITO R Cabin Prep Audit ❑ Large Cabin Fleet ❑ Small- Midsize Fleets 198 REGIONALS AUD IT PR OGRAM S AF E TY C ULTU R E: I- A UD ITO R Aircraft Appearance Standards ❑ Brightwork Cleaning Audit ❑ AGlaze Cleaning Tracker 199 QUIZ 200 CABIN PREP NEW HIRE BUSINESS CITY Business in the city is thriving, with new startups and established companies driving economic growth and innovation. BUSINESS CITY Business in the city is thriving, with new startups and established companies driving economic growth and innovation. BUSINESS CITY BUSINESS CITY Business in the city is thriving, Business in the city is thriving, with new startups and with new startups and established companies driving established companies driving economic growth and innovation. economic growth and innovation.  CABIN PREP NEW HIRE BUSINESS CITY Business in the city is thriving, with new startups and established companies driving economic growth and innovation. BUSINESS CITY Business in the city is thriving, with new startups and established companies driving economic growth and innovation. CABIN PREP NEW HIRE Business in the city is thriving, 90% with new startups and established companies driving economic growth and innovation.  Chart Title 6 5 4 3 2 1 0 Category 1 Category 2 Category 3 Category 4 Series 1 Series 2 Series 3 BUSINESS CITY 25% Business in the city is thriving, with new startups and established companies driving economic growth and innovation.  BUSINESS CITY Business in the city is thriving, BUSINESS CITY 1 with new startups and established companies driving Business in the city is thriving, economic growth and innovation. 2 with new startups and established companies driving economic growth and innovation. CABIN PREP NEW HIRE BUSINESS CITY BUSINESS CITY BUSINESS CITY Business in the city is Business in the city is Business in the city is thriving, with new thriving, with new thriving, with new startups and established startups and established startups and established companies driving companies driving companies driving economic growth and economic growth and economic growth and innovation. innovation. innovation.  Chart Title 6 5 4 3 2 1 0 Category 1 Category 2 Category 3 Category 4 Series 1 Series 2 Series 3 CABIN PREP NEW HIRE 50% 50% 50% Business in the city is thriving, with new startups and established companies driving economic growth and innovation. CABIN PREP NEW HIRE Business in the city is thriving, with new 1 startups and established companies driving economic growth and innovation. Business in the city is thriving, with new 2 startups and established companies driving economic growth and innovation. Business in the city is thriving, with new 3 startups and established companies driving economic growth and innovation. Business in the city is thriving, with new 3 startups and established companies driving economic growth and innovation. CABIN PREP NEW HIRE BUSINESS CITY Business in the city is thriving, with new startups and established companies driving economic growth and innovation. BUSINESS CITY Business in the city is thriving, with new startups and established companies driving economic growth and innovation. CABIN PREP NEW HIRE Business in the city is thriving, Business in the city is thriving, with new startups and with new startups and established companies driving established companies driving economic growth and economic growth and innovation. innovation. 2030 2040 2025 2035 2045 Business in the city is thriving, Business in the city is thriving, Business in the city is thriving, with new startups and with new startups and with new startups and established companies driving established companies driving established companies driving economic growth and economic growth and economic growth and innovation. innovation. innovation. Please be advised that while this training is intended to be com prehensive, it is not all -inclusive. Thus, it is imperative to make yourself familiar with the Service Hub Operations Manual and its updates as they become available. 213