Questions - Opening Communication (Module 4) PDF
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Summary
This document reviews techniques for effective communication focused on questions and questioning during interviews. It outlines different types of questions and situations to use them. The document also discusses overcoming challenges with questions, using a coaching model and effective questioning tips for various communication styles.
Full Transcript
Reviewer: Questions - Opening Communication (Module 4) ====================================================== Key Concepts ------------ Importance of Questions in Communication\ Purpose: To gain knowledge, guide conversations, and encourage self-exploration.\ Questions are crucial in starting,...
Reviewer: Questions - Opening Communication (Module 4) ====================================================== Key Concepts ------------ Importance of Questions in Communication\ Purpose: To gain knowledge, guide conversations, and encourage self-exploration.\ Questions are crucial in starting, maintaining, and enriching interviews. Types of Questions ------------------ ### 1. Open Questions Encourage detailed responses.\ Start with: What, How, Why, Could.\ Examples:\ - "What brings you here today?"\ - "How did that make you feel?" ### 2. Closed Questions Focused and specific answers.\ Start with: Do, Is, Are.\ Examples:\ - "Are you living with your family?"\ - "Is this your first time here?" Questioning Techniques ---------------------- ### Open Questions for Depth Help elaborate on the client's story:\ - "Could you tell me more about that?"\ - "What else comes to mind?" ### Specificity Focus on concrete details:\ - "Could you give me an example?"\ - "What happened next?" ### Key Question Stems What: Facts (e.g., "What happened?").\ How: Processes or feelings (e.g., "How do you feel?").\ Why: Reasons (use cautiously to avoid defensiveness). Challenges with Questions ------------------------- Over-questioning: Avoid overwhelming clients with too many questions.\ Leading Questions: Ensure neutrality (e.g., avoid "Don't you think you should?").\ Cultural Sensitivity: Tailor questions to the client's background to build trust. Coaching Model: GROW -------------------- 1\. G (Goal): Identify the client's goals.\ - "What do you want to achieve?"\ 2. R (Reality): Assess the current situation.\ - "What challenges are you facing?"\ 3. O (Options): Explore strategies.\ - "What resources can help you?"\ 4. W (Way Forward): Commit to action.\ - "What will you do next?" Tips for Effective Questioning ------------------------------ Use could, would, and can for flexibility.\ Balance open and closed questions depending on the situation.\ For less verbal clients, focus on trust-building and concrete specifics.
