Module 10: Ethics in Hospitality Industry PDF

in Hospitality Industry  WORK ETHICS IN THE HOSPITALITY INDUSTRY What is the secret to success in the hospitality industry? As a hospitality business owner, you will be surprised to discover what really drives your profits. You may think that by offering unbelievable deals that you will attract mo...

in Hospitality Industry  WORK ETHICS IN THE HOSPITALITY INDUSTRY What is the secret to success in the hospitality industry? As a hospitality business owner, you will be surprised to discover what really drives your profits. You may think that by offering unbelievable deals that you will attract more custom. You might have spent a lot of money on decor or hired the best chef to outdo your competitors. Your marketing strategy could be incredibly persuasive and your location is perfect for your clientele. Getting these right does impact your bottom line, but one important consideration has been forgotten - the morals of your staff. The secret to the success in hospitality industry is to build strong ethics. Training and developing codes of conduct are crucial, as well as rewarding good behaviors. The next time an employee doesn’t cheat your system or acts in a virtuous, decent manner, you know your profits will be safe. What is Ethics is a set of moral principles and values that separate right from wrong. Doing what is right! IMPORTANCE OF ETHICS IN HOSPITALITY INDUSTRY  Competitive Industry  If Customers and Employees are dissatisfied they leave fast  When you do any business, TRUST is the main key for success  Long term effect on the organization’s profitability is positive  May reduce the company’s profit 10 BASIC ETHICAL PRINCIPLES FOR BUSINESS EXECUTIVES  Honesty  Integrity  Trustworthiness  Loyalty  Fairness  Concern and Respect of Others  Commitment to Excellence  Leadership  Reputation and Morale  Accountability HONESTY Honest and truthful. Do not mislead or deceive others by misrepresentations INTEGRITY Demonstrate the courage of convictions by doing what they know is right even when there is pressure to do otherwise TRUSTWORTHINESS Trustworthy and candid in supplying information and in correcting misapprehensions of fact. They do not create justifications for escaping their promises and commitments LOYALTY Demonstrate loyalty to their companies in devotion to duty and loyalty to colleagues by friendship in adversity. They avoid conflicts of interest; do not use or disclose confidential information; and, should they accept other employment, they respect the proprietary information of their former employer LOYALTY FAIRNESS Fair and equitable in all dealings; they neither arbitrarily abuse power nor take undue advantage of another’s mistakes or difficulties. They treat all individuals with equality, with tolerance and acceptance of diversity, and with an open mind CONCERN AND RESPECT OF OTHERS Concerned, respectful, compassionate, and kind. They are sensitive to the personal concerns of their colleagues and live the Golden Rule. They respect the rights and interests of all those who have a stake in their decisions COMMITMENT TO EXCELLENCE Pursue excellence in performing their duties and are willing to put more into their job than they can get out of it LEADERSHIP Conscious of the responsibility and opportunities of their position of leadership. They realize that the best way to instill ethical principles and ethical awareness in their organizations is by example. They walk their talk! REPUTATION AND MORALE Seek to protect and build the company’s reputation and the morale of its employees by engaging in conduct that builds respect. They also take whatever actions are necessary to correct or prevent inappropriate conduct of others REPUTATION AND MORALE ACCOUNTABILITY Personally accountable for the ethical quality of their decisions, as well as those of their subordinates Steps for Developing a Good Work Ethic Practicing Punctuality Developing Professionalism Cultivating Self-Discipline Using Time Wisely Staying Balanced 1. Practice punctuality. Develop the habit of being on time or early for all appointments. Getting to class ahead of schedule gives you the opportunity to talk with your professor or get mentally prepared by reviewing notes. If you’re taking classes online, stick with your study schedule, hitting the books at the time you planned. 2. Develop Professionalism Professionalism goes beyond a crisp white shirt and tie. It includes your attitude, values, and demeanor. Practice being positive and cordial. Refrain from gossip. Be respectful of others. Develop a reputation of integrity, which means being honest, just, and consistent in what you say and do. 3. Cultivate self-discipline Anything worthwhile achieving takes discipline – staying focused on the long-term goal and not being side-tracked by short-term gratification. Train yourself to be persistent and to follow through on projects. Strive for excellence in your assignments. 4. Use time wisely.  You might have heard it from your grandmother, but Benjamin Franklin was actually the first to say, “Never leave that ‘till tomorrow which you can do today.” It’s age-old advice, but far from outdated. Complete assignments on time. Ban procrastination from your life, keeping in mind something else Franklin, said: “Time is money.” 5. Stay balanced.  Having a good work ethic does not mean keeping your eyes glued to your computer monitor. It includes knowing how to take care of yourself. Getting proper sleep. Eating right. Taking time to relax and recharge. Keeping your priorities in life clear helps you maintain the proper perspective at work. THANK YOU!