Hospitality Management-6 (HRM) PDF
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Summary
This document covers the topic of Human Resource Management (HRM) with a practical approach, including competitive advantage, employee resources (physical, financial, human, and knowledge/information), and the supervisory role in achieving company goals. It also describes human resource management at work, including staffing, training and development, employee evaluation, and compensation and discusses common employee mistakes and why employees leave their jobs (including reasons like Micromanagement, unfairness, and lack of appreciation).
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HRM Excellence A practical approach Reminder : Competitive advantage “The ability of a company to perform better than its competitors” Manager’s Resources: Physical Resources Financial Resources Human Resour...
HRM Excellence A practical approach Reminder : Competitive advantage “The ability of a company to perform better than its competitors” Manager’s Resources: Physical Resources Financial Resources Human Resources Knowledge/Information Human Resource Management at Work What is Human Resource Management (HRM)? “Human Resource Management is the supervision of people (employees), to achieve company goals and to have a competitive advantage in the market”. 3 Human Resource Management at Work Staffing (Hiring) Government Law & Training and Company Policy Development Human Resource Records Management Management Employee (HRM) Evaluation Health & Safety Employee Relations Compensation Conflict Resolution 4 Understanding HRM EXCELLENCE “Clients do not come first. Employees come first. If you take care of your employees, they will take care of the clients. " —Richard Brenson Understanding HRM EXCELLENCE “One machine can do the work of fifty ordinary men. No machine can do the work of one extraordinary man. " —Albert Hubbard Understanding HRM EXCELLENCE “People and their behaviors are what gives results. Not systems, not machines”. - Mark Hortsman Understanding HRM EXCELLENCE “To win in the marketplace, you must first win the workplace”. - Doug Conant Understanding HRM EXCELLENCE “No matter how good or successful you are, your business and its future are in the hands of the people you hire”. -AKIO MORITA Manager’s HR Responsibilities 1. Organizational structure, levels, positions (organizing) 2. Strategic Staffing (Hiring of employees) 3. Employee Records Management (through HRIS) 4. Orienting and onboarding (new employees) 5. Training and Developing of employees (current & future needs) 6. Market Oriented compensation (salary & benefits) 7. Employee Evaluation (Annual, semi-annual, quarterly) 8. Employee Relations (including Conflict Resolution) 9. Ensuring Health and Safety (Hazards, noise, stress, WLB) 10. Building employee commitment and Loyalty (Retention) 11. Following Labor Law (including company policy) 10 H.R Mistakes or Blunders 1. Hire the wrong person for the job. 2. Experience high turnover of good employees. 3. Employees not effective and efficient. 4. Unfair and unbalanced compensation packages 5. lack of training and development for employees. 6. Unresolved conflicts and bad company environment. 11 Why people resign? (Employee Turnover) Relationship with the supervisor Micromanagement of the Boss Unfairness in workload Hostile environment Racism and Discrimination Lack of Appreciation Unrealistic targets Long and inflexible hours Work-life Balance Career path missing Company’s financial stability Employees are not engaged Unfair compensation Personal reasons
