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# Lesson 1: Analytical Listening in Problem Solving ## What's In Have you ever tried saying something, yet no one responded to you because they were busy surfing their phones or busy playing computer games? Everybody seems so busy that when they respond to you, they will let you repeat what you sa...

# Lesson 1: Analytical Listening in Problem Solving ## What's In Have you ever tried saying something, yet no one responded to you because they were busy surfing their phones or busy playing computer games? Everybody seems so busy that when they respond to you, they will let you repeat what you said or worse no response at all. Research shows that an average of 45% is spent listening compared to 30% speaking, 16% reading and 9% writing. (Adler, Elmhorst & Lucas, 2012). The remaining 30% is for non-communication. In the previous lessons, you learned about the different types of listening. Let us recall the different types of listening: - **Appreciative:** Listening for enjoyment. Example: When you listen to your favorite music and you enjoy singing along with it, it is appreciative listening. - **Empathic:** Listening to show mutual concern. During this listening process you are focused to the speaker and you try to show them that you are in his situation. Example: When your friend shares to you her problem about doing household chores at home, you listen emphatically by being present at the moment or by being mindful about what he shares. - **Comprehensive:** Listening to understand or listening to comprehend the message that is being sent. This is comprehensive listening wherein you do active listening. In class for example, while your teacher lectures on a certain lesson, you are also in the process of taking down notes at the same time participating in the discussion. - **Analytical/Critical:** Listening to evaluate the content of the message. As a critical listener you are listening to all parts of the message, analyzing it, and evaluating what you heard. - For example, the current situation we are in the COVID-19 Pandemic. Many people have their own claims about their plight. Others will win approval of Barangay officials just to be recipients of the Social Amelioration Program (SAP) of the government. Assuming that you are a barangay official assigned to validate the truthfulness of information given to you, how will you apply analytical listening? To be an analytical listener, first, listen attentively to the speaker. As you listen, be attentive to his gestures- his facial expression and hand gestures. Consider also his tone. Is he simply trying to win for approval or is the intention sincere? - Second, ask for questions to determine to what extent is the truthfulness of the information shared by the speaker like how many members in the family are working? How much is the monthly income? Are they renting or do they own the house? - Third, look for evidences. Ask for a barangay certification that the family belongs to an indigent family. Ask for employment/student identification to determine the work of the head or member of the family; and to determine how many siblings are attending school. Finally, validate the claim based on proofs and honesty of answers given. If you have done this, you are a good analytical listener.