Analytical Listening in Problem Solving

Overview of Listening Skills

• Listening Duration: Average time spent listening is 45%, compared to 30% speaking, 16% reading, and 9% writing.
• Types of Listening:
  • Appreciative Listening: Engaging with audio for enjoyment, like music.
  • Empathic Listening: Demonstrating mutual concern and understanding while the speaker shares personal experiences.
  • Comprehensive Listening: Focusing on understanding the message, actively participating and taking notes during lectures.
  • Analytical/Critical Listening: Evaluating and analyzing the content for truthfulness and relevance.

Analytical Listening in Problem Solving

• Analytical listening is crucial for evaluating messages critically.
• Example context: Evaluating claims for government assistance, such as Social Amelioration Program (SAP), during the COVID-19 Pandemic.

Steps to Analytical Listening

• Attentive Listening: Observe the speaker’s non-verbal cues including gestures, facial expressions, and tone to gauge sincerity.
• Questioning: Use clarifying questions to assess the accuracy of information, including:
  • Family employment status
  • Monthly income
  • Housing conditions (renting vs. owning)
• Evidence Gathering: Request physical proof to support claims, such as:
  • Barangay certifications for indigent status
  • Identification to verify employment and education status of family members.
• Validation: Confirm the integrity of the information based on gathered evidence and the honesty of responses.

Importance of Analytical Listening

• Enhances problem-solving by facilitating informed decisions based on thorough evaluation of situations.
• Encourages critical thinking and the ability to discern truthful claims in conversations.