Lecture 6 - Work Teams 5th HT 18.3.2023 2 2023-05-27 17_23_20.pptx
Transcript
Introduction to Management MGT-281 Work teams Haris Tapakis Part-time lecturer School of Business MGT-281 Introduction to Management – Spring 2023 2 What is a “Team”? Union of people, sharing the same goals and vision. 4 Tuckman: Team development Meredith • People’s roles: Belbincoordina...
Introduction to Management MGT-281 Work teams Haris Tapakis Part-time lecturer School of Business MGT-281 Introduction to Management – Spring 2023 2 What is a “Team”? Union of people, sharing the same goals and vision. 4 Tuckman: Team development Meredith • People’s roles: Belbincoordinator, – 9 team toles resource investigator, team-worker. • Action roles: Implementer, Shaper, completerfinisher. • Thought roles: plant, monitor- 7 Lessons from ducks Lecture’s topics • What is Organisational Behaviour? • How is group behaviour different from individual behaviour? • What are work teams? • What are the characteristics of high-performance work teams? Organisational Behaviour Organisational Behaviour (OB) is the study of the actions of people at work. Organisational Behaviour Organisations are like icebergs, with both visible and invisible parts. Organisational Behaviour Organisations are like icebergs, with both visible and invisible parts. OB can help managers understand the hidden aspects of an organisation. Visible aspects • • • • • • objectives strategies structure chains of command policies & procedures technology etc. Invisible aspects • • • • attitudes perceptions informal interactions interpersonal & intergroup conflict etc. Organisational Behaviour OB is concerned with: • individual behaviour • group behaviour Individual Behaviour • based on the work of psychologists • includes topics such as personality & perception Personality Different people have different personalities. Personality types need to be matched to compatible jobs to increase performance and job satisfaction. Perception Different people have different perceptions. For example, several people may look at the same thing, yet perceive it differently. Perception Judging someone on the basis of our perception of a group to which they belong creates a stereotype. Perception Judging someone on the basis of our perception of a group to which they belong creates a stereotype. ‘All senior managers are bad people!!’ Perception Judging someone on the basis of our perception of a group to which they belong creates a stereotype. ‘All men are pigs!!’ Perception Stereotyping influences perception and could negatively affect people’s judgment. Perception Stereotyping influences perception and could negatively affect people’s judgment. This can affect the outcome of decisions concerning people. e.g. selecting new employees, promoting employees to the next rank etc. Group Behaviour Individuals act differently in groups than they do when they are alone. Group Behaviour Individuals act differently in groups than they do when they are alone. A group can be considered as a system with its parts (i.e. the group interacting with each other. members) A group as a System Some questions 1. Do you prefer to work alone or as part of a team? 2. Are you a good team-player? 3. When you work with other people as part of a team, what characteristics in the behaviour of the other team members do you value most? Groups & Teams In everyday conversation people typically use the words group and team to mean the same thing. Groups & Teams A group is two or more interacting and interdependent individuals who come together to achieve particular objectives. A team generates a positive synergy that would create an overall level of performance greater than the sum of the individual inputs. Groups & Teams Individual input Work group: 1+1+1 Work team: 1+1+1 Performance 3 more than 3 Groups & Teams Individual input Work group: 1+1+1 Work team: 1+1+1 Performance 3 more than 3 ‘The whole is more than the sum of its parts’. Work Teams Work teams can be either vertical or horizontal. Vertical Teams Vertical teams consist of a manager and his or her subordinates within a single department or function of the organisation. Horizontal Teams Horizontal teams consist of staff from roughly the same level but from different departments or functions of the organisation. also known as cross-functional They normally deal with non-routine problems that require several types of professional knowledge. Vertical & Horizontal Teams Question What are the characteristics of high-performance teams? High-performance Teams have • • • • • • clear goals dedication to team’s goals good technical skills good interpersonal skills support (internal & external) effective leadership High-performance Teams have • • • • mutual trust respect no hidden personal agendas willingness to be collectively accountable for the results of the work etc. Question How can managers turn individuals into effective team-players? Creating effective team-players This could be achieved through: • proper selection • employee training • proper leadership • rewarding appropriate team behaviour etc. Group Work In small groups discuss an experience that you had when you worked as part of a group. Was that a positive or a negative experience? To what extent did the main characteristics of high performance teams that were discussed in this lecture apply to your group and how did they affect the outcome of your work and your overall experience?
