Chapter 8 Improving Productivity and Employee Commitment PDF

Chapter 8 Improving Productivity and Employee Commitment Copyri...

Chapter 8 Improving Productivity and Employee Commitment Copyright © 2023 by McGraw Hill Malaysia. All rights reserved.  Preview q The importance of productivity improvement. q Suggestion schemes. q Quality control circles. q Techniques in quality management. q Ways to get feedback from employees. q The issues relating to career management. q Managing talented employees. q Communicating with employees. Copyright © 2023 by McGraw Hill Malaysia. All rights reserved. Productivity OUTPUT PRODUCTIVITY = –––––––– INPUT To improve productivity, organizations try to do more with less. They may maintain the quantity of input, yet increase the output. OR They may reduce the input and yet be able to increase the output. Copyright © 2023 by McGraw Hill Malaysia. All rights reserved.  Productivity techniques require an organizational culture in which: q Everybody trusts each other Productivity q There is open communication q There is teamwork q There is effective industrial relations Copyright © 2023 by McGraw Hill Malaysia. All rights reserved.  A suggestion scheme is a means for channelling workers’ ideas on how Suggestion to improve work processes. Schemes Copyright © 2023 by McGraw Hill Malaysia. All rights reserved. Suggestion Schemes (cont.) Copyright © 2023 by McGraw Hill Malaysia. All rights reserved. Suggestion Schemes (cont.) Copyright © 2023 by McGraw Hill Malaysia. All rights reserved. Quality A quality control circle is a group of workers who meet regularly in order Control to identify, analyse and solve work- Circles related problems. Copyright © 2023 by McGraw Hill Malaysia. All rights reserved. Quality Control Circles (cont.) q QCCs consist of 5–15 volunteers from the same department/section/unit. q The members meet regularly to identify, analyse and find a solution to a problem relating to their work. q The members make an oral presentation of their solution to the management before implementing it. Copyright © 2023 by McGraw Hill Malaysia. All rights reserved. Total Quality Management “The objective of Total Quality is to create an organization where everyone is working to make that organization the best in its field.” David Hutchins in Achieve Total Quality, 1992. Copyright © 2023 by McGraw Hill Malaysia. All rights reserved. Total Quality Management (cont.) Techniques Used in TQM q 5S q Benchmarking q ISO Certification Copyright © 2023 by McGraw Hill Malaysia. All rights reserved. Encouraging Commitment Committed employees: q Want their organization to succeed. q Want to help their organization to succeed. q Will take the initiative and ‘walk the extra mile’ to ensure the success of their organization. Copyright © 2023 by McGraw Hill Malaysia. All rights reserved. Encouraging Commitment (cont.) To encourage commitment, organizations must: q Recruit the right people q Provide appropriate training so that employees can perform well q Pay employees at fair rates q Reward employees who perform well q Implement fair systems, including disciplinary systems Copyright © 2023 by McGraw Hill Malaysia. All rights reserved.  Beyond establishing fair and acceptable human resource management systems, employers can Encouraging take action to find out: q What do employees want? Commitment q Which organizational policies are causing (cont.) problems to employees? q What keeps employees happy and what does not? Encouraging Commitment (cont.) To find out employees’ thoughts on a Common topics included in a survey range of matters, employers conduct relate to satisfaction with: formal opinion/attitude surveys. Their jobs, The supervision they receive, Their understanding of the company’s vision and mission Their terms and conditions of service Their physical work environment The existence of discrimination or harassment at the workplace, and The training and career development opportunities offered by the employer. Copyright © 2023 by McGraw Hill Malaysia. All rights reserved.  Who is responsible for an employee’s career? A career may be a series of promotions within an organization. Career Management A career may be a series of jobs, each at a higher level, in a variety of organizations. Career management or employability? Copyright © 2023 by McGraw Hill Malaysia. All rights reserved.  Career Management Issues Succession Glass ceilings Management Talent planning of expatriates management Copyright © 2023 by McGraw Hill Malaysia. All rights reserved. Career Management Issues (cont.) Succession planning is a systematic technique for ensuring top management and other key positions can be filled quickly in the event of the unexpected loss of a senior officer. Succession planning is a form of risk management. Copyright © 2023 by McGraw Hill Malaysia. All rights reserved.  Communications with employees can be in the form of: Communication q Townhall meetings with Employees q Departmental level meetings q Emails q Company handbooks