GUIA preguntas ULTIMA VERSION PDF

1.- A formal process that facilitates de clinically appropriate movement of clients from one level of care to another, including from one practitioner to another is called: A Transition planning B Initial Services Plan C Advocacy D Referral 2.- Under what circumstances can s...

1.- A formal process that facilitates de clinically appropriate movement of clients from one level of care to another, including from one practitioner to another is called: A Transition planning B Initial Services Plan C Advocacy D Referral 2.- Under what circumstances can substance use information be disclosed? A Whenever a release of information is signed to disclose information to another part. B It is not required in substance abuse treatment. C If a client’s family request information about the treatment. 3.- When can you share information about a client with a third party WITHOUT a valid release of information on file? A Never, information can only be released when the release is on file. B With a court order C To a family 4.- The MOST IMPORTANT reason to communicate with collateral resources during initial assessment and ongoing planning is to: A To inform the resources about case management services. B Help client to request assistance for the resources in advocacy process. C Ensure you have a complete client assessment. 5.- Of the following which is not considered a client need? A Social skills B Living environment C Vocational orientation D Bank assistance 5.- Of the following which is considered a client need? A Social skills B Living environment C Vocational orientation D Bank assistance 6.- A progress note should include: A Detail statement of all words reported by client during a service. B Actual events, important client statements, and dates C An interpretative summary about the client statement. 7.- Which of the following should the case manager know before making formal and informal referrals to service providers? A The eligibility criteria of resource agencies and service providers B If the client can afford the services fee C The staff in the services providers. 8.- Your clients tell you that her brother, who pays her rent and household expenses, died unexpected last week without a will. Your client doesn't know how she will be able to.. A Find financial resources at community to pay client rent. B Conduct an assessment and service plan update to include her new financial needs. C Conduct an individualize service plan D Reported the new problem in a service note only. 9.- Your client has just revealed that she has been in an abusive relationship for two years and doesn't know how to safety leave. What would be an appropriate response as … A Encourage the client’s partner B Explain the case manager can’t assist in familiar issues C Engage the client in developing a safety plan. 10.- Many program funders regulatory agencies, and others set documentation timelines. Regardless of the client, which hierarchy must case managers follow when determine. A HIPAA statues B Laws and statutes of the state C Laws and statutes, agency operating procedure, funder requirements. 11.- When a case manager locates a reliable resource for a common client need, such as family budgeting skills, he or she should. A Ensure the services offered match client needs, then make the referral B Instruct the client to obtain the service C Educate the client to obtain the service. 12.- What is the purpose of ongoing assessment by the case manager? A Monitoring client progress B Update client’s demographic, health and principal resources information C Completing an assessment summary 13.- One of your clients is seeking assistance with reemployment. He was a licensed commercial and residential painter before he had to leave the workforce to attend to his behavioral health issues. Your client needing to hire a home painter and offers to do the work for you. What is your BEST response? A Politely decline his offer by explaining the concepts of dual boundaries and consumer exploitation. B Thank by the offer C Explain that you will assist him in solve this need. 14. The purpose of involving collateral sources in case management activities is to: A Assist client in obtaining benefits B Obtain resources necessary to assist the client in meeting long-and short term goals. C Assist client to assess the needs 15. Your client recently missed an appointment to get his medication refilled. Your client asks if you can call his doctor to help him get a new follow-up appointment. What is the next step? A Assist the client in scheduling a new appointment to obtain the refill B Ask your client to sign a release of information so the authorization is documented C Advocate for client to ger his medication and assist him in follow up. 16.- One of your agency funder requires case managers to complete a home visit with the client before starting the assessment process. Your client calls you 320 minutes before the schedule unexpected houseguests. What is your BEST response? A Cancel the home visit and reschedule the appointment for a time when houseguests will not be present. B Encourage the client and explain that it is mandatory to complete home visit today C Explain that the home visit must be attended today in compliance with agency regulation. 17.- What is the main purpose for reviews of assessment data in case management services? A Change any data in the initial assessment if it is necessary B Ongoing assessed needs and new ones C Treatment placement D Develop a review service plan. 18.- Your client is being referred to another provider to step down into a lower level of care. Your client has agreed to the referral. What information can be disclosed to the new provider? A Only the information that is specifically identified in a signed release of information. B The intake, assessment, services plan and service notes information C The information requested by new provider. 19.- Case Manager must continually assess their client's safety and wellbeing in order to ensure they are: A Using interventions that are adequate to maintain client safety and well-being B Working with collateral resources to achieve client’s needs C Attending task of the services plan. 20.- How should a case manager proceed if a collateral service provider wants to update the service plan without the client being present? A Work with the collateral service provider to update the service plan B Present the potential change to the client to determine their interest in changing the service plan after updating the services plan without the client being present. C Present the potential change to the client to determine their interest in changing the service plan before updating the services plan without the client being present. 21.-A prioritized need refers to something that… A The individual wants to work on first. B The individual desires for personal wellbeing C The case manager considers it the first need to work. 22.- When a case manager contemplates terminating case management services, it is CRITICAL that she or she consider the A Available community-based and natural supports the client can access to maintain wellness. B Client achieved all the needs C Available family support to maintain wellbeing 23.- What is "shared decision-making" in the assessment process? A An approach in which case managers present potential service options and clients share preferences to achieve informed decisions about the direction for service plans. 24.- Which of the following phrases BEST describes the concept of "the client's natural environment"? A The community in which the client lives B The family support C The network in which the client solves the health needs. 25.- What is the BEST way to identify the strengths and needs of the client? A Review educational and sociocultural needs B Review the client’s mental history as primary way to assess the needs and strengths C Review the client's treatment and personal history outcomes to identify successes and ongoing needs. 26. What does the term "evidence-based practices" mean? B Clinical and administrative interventions that have been proven through research to consistently produce specific, intended results. The practice of health care based on information gathered by a systematic and critical review of published literature. 27.- Under what circumstances can your client provide verbal consent instead of written consent? A Only when the consent would delay the delivery of critical information that is necessary to prevent imminent harm. B Never will provider a verbal consent instead of written consent C Only if the client is agreed to do it. 28.- Your client presents with severe alcohol use disorder unemployment and strained relationships with family members. He states that he is only interested in getting back to work so he can reconcile with family. What is your BEST Response? A Encourage client to stop drinking in order to safe her work and family relationships B Broach the idea that his alcohol use may affect employability and suggest he first obtains an alcohol and drug assessment. C Link client with a substance abuse crisis center 29. - As part of your assessment process you plan to contact your client's landlord, her friend who provides transportation, and a family member who lives in a nearby county. You do this in order to A Assess client’s needs to complete a service plan B Incorporate client’s needs and domains in the assessment C Incorporate your client's environmental/natural supports in her case management activities. 30.-You have been assigned a new case in which the mother has been investigated for child abuse, however, her son was not removed from the home. In analyzing assessment and collateral data in this case, what type of strategy do you need to use in formulating a service plan? A Case manager will work in living environment, health, and economic needs avoiding the child abuse B Case manager will locate resources for the mother such as a family therapist and parenting classes to address deep-seated causes of the child abuse. C Case manager will confront the mother about the child abuse. 31.- During an assessment you learn that your client is on probation and must complete a program in anger management. The probation program uses two management providers to meet this requirement, but neither is within driving distance from the client's home. As the case manager, what is the BEST response? A Encourage the probation office to include other service providers offering anger management programs on their list of options for the client. B Encourage the client to attend the anger management program in order location that must be seeking by client C Explained to client that he must attend the anger management meeting in the location imposed by the probation program. 32.- When identifying problem areas and categorizing service deficits after a client assessment which three areas should be addressed as a baseline? A Personal, interpersonal and community B Community, Family and partners C Community, network and medical providers. 33.- Your client tells you that her therapist has a rude manner and makes her uncomfortable. How ca you BEST help the client in addressing her concerns? A Encourage the client to change to another therapist B Cancel the therapy session and transfer the client to another center C Call the therapist's supervisor and ask the client to explain her concerns. 34.- Of the following which statement may indicate that the current service plan is NOT effective in meeting client needs? A Mark was progress on his service goals, but he said, “I have a new need” B Mark has made progress on his service goals and says he “ feels happy with the services but has a new need” C Mark has made no progress on his service goals for the last two months and says he "feels like giving up" 35.- What should you do if your client does not seem to be making progress on achieving service plan goals? A Discharge the client B Transfer the client to another provider in order to achieve the service plan goals C Conduct a reassessment and update the service plan with alternative strategies and interventions. 36.- What are the basic components of a case management service plan? A Problem, goal, objectives, interventions B Problem, goal, objectives C Problem, goal, objectives, interventions, progress, no progress. 37.- You are considering quitting your job because you cannot keep up with service delivery and documentation requirements. What would be your BEST response to this problem? A Ask senior staff for guidance about how to balance workload requirements B Change to another agency with other rules and procedures C Ask coworker for guidance about how to balance workload requirements. 38.- When assessing and promoting the resource needs of an individual, the case manager should consider that A A family formal and informal resources centered services plan results in the most appropriate care for an individual’s need B A mix of informal and formal resources usually results in the most appropriate care for an individual's needs. C Medical providers resources only results in the most appropriate care for an individual’s need. 39.- The MOST IMPORTANT reason for ongoing collaboration between service and treatment team providers is to assess A Client and significant others participation in services B The client's participation in services C The client’s goal achievement. 40.- You are in a team meeting where the focus of the discussion is on medication management for your client, who has complained to you about his medication's negative side effects. Team members have different opinions about how to address your client's complaints. As his case manager what is your role? A To ask to change the medication because you think that it is not the adequate treatment for you client. B To share your client's concerns and questions about the side effects and medication management. C To share all information about client in relation with medication side effects, and family’s relationships. 41.- Your client is hearing impaired and has an appointment at a federally qualifies health center. He has been told he must bring an interpreter. What should you do? A Encourage and assist client to find an interpreter in the community B Case manager will be the client interpreter because the client has the right to do it C With the client's permission, call the health center to advise them that the client has the right to have the interpreter provided at no cost to the client. 42.- When discussing case plans with your client you ask why she no longer wants to see Doctor Smith. She corrects you and says that she wants to continue seeing the doctor. You realize you made an error when you were writing up your notes from your last meeting. How do you respond? A Write a new note and change the note in record, sign and date the note and continue the meeting B Mark through the first note, write in the correct information with an explanation, sign and date the note and continue the meeting. C Document a new note, sign and date the note and continue the meeting 43.- You are meeting with your client for the first time. She states that she spends a lot of time at home due to her anxiety and depression and would like to become more social. Your client has identified. Which element on the case management plan? A Objective B Task C Goal 44.- In the field of behavior health, the term "empowerment" refers to the process by which the helper> C. Assists clients in discovering strengths and capacities that make them more able to control of their lives. 45.- The BEST way to learn about current, new, and changing community resources is by A Engaging in face-to face networking at professional and community events B Encourage client’s relatives to search community services in the network C Transfer client to another level of care in order to find the community resources available 46.- The purpose of developing a service is to A Provide client with resources and do the services on his behalf B Provide a roadmap to assist clients in reaching goals C Provide significant others with a roadmap to assist clients in reaching goals. 47.- You go to visit your client's school to monitor the progress. Client is 11 years old what will be the right A Obtain a signed release information from any family. B Obtain a signed release information from parent or legal tutor. C A release of information is not mandatory when CM request information from client's school. 48.- You are working with a client who is reluctant to engage in services. You are frustrated and starting to dread upcoming sessions with this particular client. What should you do next? A Transfer and refer the client to another Case Manager. B Seek training to increase your engagement skills. C Discharge the client. 49.- Ongoing monitoring should include information from A All active participants involved in the client’s service plan. B All resources available at community. C Medical, family and Educational resources available at community. 50.- Acting intended to influence decisions or achieve certain outcomes on behalf of an individual, group, organization or cause is known as A Referral B Coordination C Advocacy 51.- Your client is on treatment to a Marchman Act order initiated by the client’s mother with whom he lives. The client’s mother has left several telephone messages saying she wants to know how he is doing in treatment and wants to confirm her payment for a hallway house post treatment. After checking the clinical record, you find there is no Release of information pertaining to the mother. Which of the following is the BEST response? A Release information to client’s mother because it’s a client’s right. B Speak with the client and ask he is willing to complete a Release of information that will allow you to speak with his mother. C Contact the mother to sign the release and give her the information. 52.- What is the PRIMARY reason professional networks are important to case managers? A Professional networks are centered of the service plan. B Professional networks increase familiarity with the community resources and offer more options to improve client outcomes. C Professional networks works actively with case manager in the services plan to achieve client’s goals. 53.- You are friendly with another case manager at your agency. Over lunch, she tells you about a new business that she just launched with a former client. She tells you that he is an artist and she offered, and they will split any profits from his sales. What is the BEST response to your colleague? A Let her know this is a good business, but she must do it out of work hours to avoid dual relationship B Encourage her to seek a family or friend to work with her client, she cannot work with her client directly because this is a violation of ethical and professional conduct C Let her know that this is a violation of ethical and professional conduct, and she needs to remedy the situation immediately. 54.- Best practice when documenting case management activities is to A Transcript word by word all information received during the services B Document information giving by significant others C Record facts with enough detail to ensure clarity 55.- Your client asks you to attend a picnic that is a benefit for her church. The tickets cost $15.00 each. How should you respond? A Decline the invitation and explain the concept of dual relationship B Decline the invitation C Accept the invitation and use this picnic to obtain information about relatives other in order to assist client in achieve the goals. 56.-The main objective of a service plan review is to A Continue assisting clients in achieving goals as requested by them B Ensure that services, goals, and objectives remain appropriate to the client’s needs. C Ensure that resources available in the networks are working to assist clients in achieve their goals. 57.- You are assigned a client whose cultural background is not typically served by your agency. What should you do? A Work with this client in same manner with others B Be objective and work with the client focus in the need C Gain knowledge about and competence with the client’s culture. 58.- On the following which statement is the MOST EFFECTIVE way to verbally assess client progress related to locating different housing? A How is everything going with your housing search? B Are you monitoring the housing in the community? C Did you search housing in the community? 59.- You receive a call from your best friend whose 16-years-old daughter has been asked to the prom by a boy who is a former client of your agency. She wants to know a little more about him before allowing them to go to the dance. What is your BEST response? A Tell your friend that this is against the law and professional ethics to share any information about any current former clients, regardless of the reason. B Tell your friend that they must contact the client to ask this information C Tell your friend that you will contact the client to request a consent to release this information in compliance with client’s right 60.- On the following which action is NOT in the scope of practice for a case manager? A Providing therapy B Providing services ongoing C Providing education. 61.- Strength-based treatment referred means to? A When clients choose their service array and participate in all decisions regarding their case. 62.- When developing goals with clients, a case manager should help the client set goals that A Are achievable and reflect the client’s strengths, needs, abilities and preferences B Are asked by significant others involving in client’s services to achieve the goals C Are priority and discusses by the staffs involved in case management services. 63.- A case manager get must maintain progress notes that include A Clear detail report of all information obtained in services delivered. B Clear link between the identified service needs and the services delivered C Clear write all information authorized by client about the services delivered. 64.- In order for case managers to be competent in providing services to persons from many different cultures, they should be able to do all of the following EXCEPT: A Gain knowledge about clients’ culture B Communicate in the client’s native language. C Complete a deep assessment exploring cultural information. 65.- When conducting a home visit your client tells you she no longer wants to work on one of her service plan goals even though the goal has not been achieved. As her case manager, how should you respond? A Encourage the client to continue working in this goal because it is mandatory for the agency rules and procedures B Explain to her that the service plan goals must be achieved as agreed in initial service plan C Change the service plan goals and objectives based on her wants and needs to ensure better outcomes 66.- In a person-centered practice, what is the best way for you, as the case manager, to begin the engagement process so as to ensure that clients understand how case management can assist them? A. Review self-advocacy skills with clients so they can express what they want from case management services B. Encourage client to engage in treatments because it is the best option to improve their needs. C Review network resources as primary information to assist client in achieving the goals. 67.- One of the most effective way a case manager can develop and maintain strong relationships with community resource providers is to: A Approach clients to explain to providers the case managers role and services under case management. B Approach providers by explain your role and offering to help serve as the bridge between the client and the service provider. C Approach medical providers by explain your role and offering to help serve as the bridge between the client and the service provider. 68.- Why is important for case managers to take a strength-based approach when conducting assessments? A It promotes client engagement in completing their services plan B It promotes community resources engagement in completing the service plan C It promotes significant others in completing the service plan 69.- You answer a call from a third party who is seeking the name and contact information of current clients who might be interested in serving on a community council. This situation would present violations of all of the following EXCEPT A HIPAA B ADA C CFR 42 Type2 70.- When should case manager assess a client’s current needs? A. In initial assessment interview. B. Continuously for the duration of time you are providing services. C. During engagement and assessment interview. 71.- What should case managers do when they realize they are experiencing indications of compassion fatigue or burnout? A. Transfer the cases to another case manager and go to vacation. B. Discuss what is occurring with theirs supervisor. C. Explain with the clients that he will take a vacation and after contact the supervisor. 72.- Documentation is one of most important duties of a case manager. What do you do if you miss a documentation timeline? A. Document the information and archive the services note dated as normal services. B. Document the information as soon as possible with a note explaining the late entry. C. Complete the services notes as usual. 73.- Client follow-up should occur based on: A Clients and significant others needs based in Medicaid Handbook. B Client needs and program requirements. C Case manager’s expectation about services with clients. 74.- Progress notes should A. Focus in explaining word by word information given by client during the services. B Focus on the client’s progress or lack of progress on service plan goals. C Focus on the case manager’s interpretation about services and client’s information. 75.-What is the MOST IMPORTANT reason for the case manager to obtain information from multiples sources? A To complete an initial services Plan. B to evaluate client’s eligibility for services during the engagement. C To obtain a holistic review of the client’s current situation. 76.- Why is it important to understand the impact of a client’s culture on their case management outcomes? A. Each client’s unique cultural background shapes their worldviews, ways of coping, and attitudes towards help-seeking 77.- Why is it CRITICAL that a case manager develop effective facilitation and problem solving skills? A The case manager needs these skills to complete all services on behalf of the client. B The case manager needs these skills to ensure their agenda and recommendations are heard and incorporated into service plan. C The case manager needs these skills to advocate and contact community resources during these services 78.- When can you, as a case manager, legally break client confidentiality laws and regulations? A If a relative request information about a client who is receiving case manager services and is under probation by court order. B There is never a good reason to ever break client confidentiality laws and regulations. C If the police of the agency authorize to give information to a relative or significant other without a client’s consent. 79.- You receive a call from a client’s family member who is adamant about getting client-related information immediately. However, he client has not signed a consent form to release information. What should you tell the caller? A You will request client consent to give the information. B You will give the information. C You are not allowed to discuss information about clients 80.- You recently received a request form a client to backdate one of your sessions so that he can use the information on their application for disability benefits. What is the BEST response? A Tell your client you will backdate session and will help him complete the application. B Tell your client you cannot backdate your session but will help him complete the application. C Tell your client you will contact your supervisor to backdate your session and will help him complete the application. 81.-In a person-centered practice, what is the best way for you, as the case manager, to begin the engagement process so as to ensure that clients understand how case management can assist them? A. Review and obtain information using non-open-end questions because these are easy to answer by clients B. Review information with client’s significant others, medical providers and community resources to complete assessment interview. C. Review self-advocacy skills with clients so they can express what they want from case management services 82.- A request has been made to send a minor’s mental health records to another service provider. Who is authorized to make this request? A An authorized release isn’t required to send information between providers. B The minor’s legal guardian most authorize the release. C The case manager must contact the supervisor to review the agency procedures to send information to another provider. 83.- Which of the following statements about client right and grievances us TRUE? A. Human rights protect your everyday life regardless of who you are, where you live, except how you choose to live. B. If you are receiving services in public sector, It’s lawful for your case manager to modify the human rights based on agency procedures. C. The right to file a grievance is so important that the process is the same regardless of state of employer. 84.- When developing an initial case management plan, what is the BEST first step? A Identify community resources and significant others that will work with case manager and client. B Identify how to help your client based on her unique strengths challenges and personal preferences. C Identify how to assist your client based on her personal and network preferences. 85.- You have been working with a client who is diagnosed with schizophrenia. Although you completed a detained service plan with him, he has abruptly disengaged from services. What is your BEST response? A Close the case and transfer to another provider because you are not familiarized with schizophrenia. B Discus the case with another case manager explained detailed information about your client in order to know how to continue giving services. C Reach out to the client to re-evaluate his service plan to see if it meets his current needs. 86.- Which of the following services would require a formal referral in order for a client to receive needed assistance? A Recreational Services B Inpatient substance abuse treatment. C Food donation from a church. 87.- An outcome in case management services is called to… A. The result of direct services with significant others and providers. B. The result of case management services in the community network where the client is living. C. The result, impact, or consequence of case management services 87.1.- What is the result, impact, or consequence of case management services called? A. An outcome. 88.- Which of the following actions should case managers take when documenting ongoing client progress A. Writing a summary using the client’s words during the services. B. Writing progress notes that are clear, objective, and linked to the service goals. C. Writing progress bases on client’s statements. 89.- The process used by a CBHCM in looking for approach that helps people with mental health, substance use disorders and other chronic conditions make positive behavioral changes is referred to A. Motivational interview B. Engagement C. Assessment interview 90.-International classification of diseases/clinical modification used by almost third-party payor to determine billing code based on the world health organization’s last revision: A. ICD-9 B. DSM-4 C. DSM-5 D. ICD-10 91.- Case management services eligibility is based in services/procedures that reasonable, necessary, and appropriate and essential for individual’s healthcare; it’s in accordance with: A. Case manager necessity B. Family and client necessity C. Medical necessity D. All of the above 92.- The stages of Case management process are: A. Case selection, assessment, services plan and discharge. B. Engagement, assessment initial/ongoing, services planning initial/ongoing, intervention/monitoring and discharge. C. Engagement, assessment and services plan. D. Engagement, assessment initials, services planning initial/ongoing and discharge. 93.- Stressors, people in home, hobbies and recreation, support cognitive and mental status is referred to: A. Psycho-social assessment. B. Functional assessment. C. Assessment ongoing. D. Coordination of care. 94.- During the assessment process you identify a need that the family does not think is a priority. As the case manager, you should A Document your observations in the assessment but do not include the need in the service plan until the family agrees that it should be addressed B Document your observations and develop a service plan task. 95.- Establishing goals, prioritizing needs and goals is required for: A. Assessment initial. B. Services, plan development. C. Services, plan re-evaluation. D. Engagement process. 96.- Changes in medical status, social stability, quality of care, functional capacity, and educational require: A. Family/client action. B. Client action. C. Case manager monitoring. D. Case manager/family monitoring. 97. Medicaid, and best practices, requires that case managers document all of the following EXCEPT C. The link between the case managers efforts and the services and goals in the client's plan 98.- Which of the following examples BEST represents and objective statement in case documentation? B. Client appeared anxious and frequently tapped his leg. 99.- Which of the following statements about "skills that support self-advocacy" is FALSE? B. Self-advocacy requires one to be assertive and demanding to ensure that personal rights are being upheld in services provided. 100.- All of the following are client rights EXCEPT the right to C. Review their entire case file at any time. 101.- Why is it important for the case manager to help clients set goals that match their abilities and preferences? C. It motivates clients to move positively toward their goals. 102.- Ongoing monitoring of the client ensures that A. The client is satisfies with services and willing to continue as an active participant in the process. 103.- When clients choose their service array and participate in all decisions regarding their care. It is called A. Strength-based treatment. IGUAL A LA 61, PERO A LA INVERSA 104.- One of your clients has been very erratic in attending group counseling sessions for social skills development. He has recently contacted you for assistance with moving to a residence where he will have access to more amenities. How do you respond? C. Start the process of helping your client locate a new residence while continue to work on all service plan goals. 105.- Which of the following statements about “discharging a client from case management services” is FALSE? B. Discharge planning is necessary in order to assure client compliance with case management services and continued funding from payers. 106.- A client is going to receive mental health case management services. The PRIMARY role of the case manager is to A. Coordinate, link, and advocate for the client in the community. 107.- You are preparing for a case staffing that will require you to share views on current services that may not be supported by all participants. What should you come to this meeting ready to do? B. Use solution-focused language. 108.- What should case managers do when they realize they are experiencing indications of compassion fatigue or burnout? A. Discuss what is occurring with their supervisor. 109.- When should you assess a client’s current needs? A. Continuously for the duration of time you are providing services 110.- Why is important for case managers to take a strength-based approach when conducting assessments? A. It promotes client engagement in completing their plan 111.-One of the MOST EFFECTIVE way a case manager can develop and maintain strong relationships with community resource providers is to A. Approach providers by explaining your role and offering to help serve as the bridge between the client and the service provider. 112.- What is the purpose of a Code of Ethical and Professional Conduct? ??????? - The Code of Ethics: Set of principles of conduct within a professional that guide decision making and behavior. Provides the guidelines for making ethical choices in the conduct of their work.