GTSP Dealer's Guide PDF

9/20/2024 Welcome to Virtual Training SOIT Station Operation Induction Training Go -To- Safety- Point (GTSP) SOIT Module for Petron S...

9/20/2024 Welcome to Virtual Training SOIT Station Operation Induction Training Go -To- Safety- Point (GTSP) SOIT Module for Petron Service Station reference and training purposes ONLY. PRTC proprietary 1  9/20/2024 Go-To-Safety-Point (GTSP) Background  First launched at 7-Eleven and 2 post offices around KL area in March 2013  Petron Malaysia was the first oil company to support GTSP with the launch of 100 service stations at an event hosted in Petron Jalan Kuchai Lama, KL on September 14, 2013  A new GTSP logo was launched during a ceremony at PDRM’s Maktab Polis Cheras in early 2020 along with a revised SafeCam glass decal. SOIT Module for Petron Service Station reference and training purposes ONLY. PRTC proprietary 2  9/20/2024 Go-To-Safety-Point (GTSP) for Petron  GTSP is a collaboration between PETRON and PDRM  Petron Malaysia is the first oil company in the country that made all our service stations into GTSP sites What is Petron’s role in GTSP? To provide a place for the public to seek early assistance in the event of an emergency SOIT Module for Petron Service Station reference and training purposes ONLY. PRTC proprietary 3  9/20/2024 Learning Outcomes  Dealers and key personnel are able to provide early / initial assistance before the police arrive on the scene  Dealers and key personnel are able to calm the victim down, as well as know the necessary emergency numbers to call the authorities  Know what / where / when to do in the event of emergency using the ‘Pelan Carta Aliran’ SOIT Module for Petron Service Station reference and training purposes ONLY. PRTC proprietary 4  9/20/2024 Dealer Roles and Responsibilities  Provide early assistance, shelter and rest area to victims  To calm and assist the victim. Should there be any light injuries, dealer / staff to give first aid as deemed necessary  Contact the relevant authorities e.g Police / Ambulance / Fire & Safety Department (BOMBA) to report the incident  Provide prompt report on incident to TM  Record all GTSP incidents and police periodic visit in the logbook  CCTV with minimum 2MP resolution and archive CCTV recording for a minimum of 7 days  To furnish and display PDRM GTSP and Safe Cam Partnership stickers at the designated spot/s  Build good rapport with OCS / OCPD (local police)  To provide PDRM immediate access to CCTV audio visual record to assist them in their investigation SOIT Module for Petron Service Station reference and training purposes ONLY. PRTC proprietary 5  9/20/2024 GTSP – ‘Carta Aliran Pelan Tindakan’ Poster (Indoor) 1. Calm the victim and offer a seat for the victim to rest 2. Call the relevant authorities - PDRM / Ambulance / BOMBA 3. Assess if victim has injuries 4. If victim has serious injuries, contact the Ambulance immediately 5. If it is a crime victim, call the Police and hand the victim over to PDRM 6. Note the incident details in the GTSP Log Book 7. Inform your respective Territory Manager SOIT Module for Petron Service Station reference and training purposes ONLY. PRTC proprietary 6  9/20/2024 Basic Requirement (at Service Station) No Description 1 GTSP - ‘Bantuan Kecemasan’ Glass Decal 2 GTSP PDRM Safe Cam Partnership Glass Decal 3 De-Stress Corner (Table & Chair) 4 GTSP – ‘ Nombor Kecemasan’ Glass Decal 5 GTSP Log Book 6 Police Visit Log Book 7 First Aid Kit 8 Blanket 9 CCTV (Minimum 2MP) 10 GTSP Training Record 11 GTSP Action Flowchart 12 Petron GTSP Safety Posters Optional Hardware/Sotfware 12 Strobe Light 13 Convergence Point 14 D-button / Panic Button 15 WIFI* SOIT Module for Petron Service Station reference and training purposes ONLY. PRTC proprietary 7  9/20/2024 Location Of GTSP Decals SOIT Module for Petron Service Station reference and training purposes ONLY. PRTC proprietary 8  9/20/2024 Action to AVOID – For Dealer / Staff  Do not give any oral medication such as Paracetamol to the victim  Do not allow victim access to the cashier counter area  Do not move injured victim from the accident location as this may worsen his / her (internal) injury  Do not be a ‘HERO’ – No Hero Policy SOIT Module for Petron Service Station reference and training purposes ONLY. PRTC proprietary 9  9/20/2024 Basic Minimum for First Aid Kit 10  9/20/2024 Basic Requirement – De-stress Corner  It is a requirement for GTSP sites to have a dedicated de-stress corner  De-stress corner should have a chair and table or if there is limited space, a portable foldable chair  De-stress corner must not be near the cashier counter  Best to have de-stress corner within visible range of CCTV SOIT Module for Petron Service Station reference and training purposes ONLY. PRTC proprietary 11  9/20/2024 Basic Requirement – Police Log Book SOIT Module for Petron Service Station reference and training purposes ONLY. PRTC proprietary 12  9/20/2024 GTSP Reporting via WhatsApp Station: Petron Ampang Time : ~ 5pm Date : 2nd July 2019 MOSO : CODO Operating hours: 24 hours Incident: A sick elderly man with a possible heart condition People: Nil Environment: Nil Asset: Nil Reputation/Media: Nil Police report: Nil Brief Description: At approximately 5 pm, an elderly man walked towards the station as his car broke down in front of our ingress. He sat at the side of the c-store and he started to vomit. Station manager offered to take the elderly man to the de-stress corner inside the c-store but he refused. He did not want to move from his spot and was breathing very heavily. Station manager called the ambulance which arrived within 5 minutes and the elderly man was taken by them to the hospital. 13  9/20/2024 Basic Requirement – GTSP Log Book SOIT Module for Petron Service Station reference and training purposes ONLY. PRTC proprietary 14  9/20/2024 Police Visit Log Book & Petron GTSP Log Book SOIT Module for Petron Service Station reference and training purposes ONLY. PRTC proprietary 15  9/20/2024 What To Say And Questions For Victim 1. What is your name? You are safe now and please stay calm 2. What happened? Please describe briefly in your own words 3. Are you injured? Do you feel any pain and if yes, please show at which part of your body 4. Do you want to contact any of your relatives? 5. Are you able to describe the robber / assailant / person that caused the incident?  Man or woman  Race  Type and colour of shirt and pants  Hair colour & style (straight / curly / bald)  Height  Any other distinct marks on body e.g. tattoo / birthmark 6. Are you able to describe the vehicle/s used by robber / assailant / person that caused the incident ? SOIT Module for Petron Service Station reference and training purposes ONLY. PRTC proprietary 16  9/20/2024 Safety Height Marker SOIT Module for Petron Service Station reference and training purposes ONLY. PRTC proprietary 17  9/20/2024 Petron GTSP Kit – 2021 SOIT Module for Petron Service Station reference and training purposes ONLY. PRTC proprietary 18  9/20/2024 Terima Kasih & Jumpa Lagi SOIT Module for Petron Service Station reference and training purposes ONLY. PRTC proprietary 19