Facilitating Organizational Change BUSN 10277 Week 3 F2024 PDF

FACILITATING ORGANIZATIONAL CHANGE BUSN 10277 Week 3 – In-person Understanding Key Roles and Responsibilities in Change Management Shauna Richter [email protected] Agenda for Today Questions? Understandin...

FACILITATING ORGANIZATIONAL CHANGE BUSN 10277 Week 3 – In-person Understanding Key Roles and Responsibilities in Change Management Shauna Richter [email protected] Agenda for Today Questions? Understanding Key Roles and Responsibilities in Change Management – Walk through key roles – Discuss leadership In Class Activity – The Puzzle Wrap up & Next Steps Understanding Key Roles Roles Overview: Change Leaders, Sponsors, and Agents. Responsibilities: Overview of what each role is responsible for during a change initiative. The Sponsor’s Role in Change Key Points: – Defining the vision – Providing resources and support. – Ensuring alignment with organizational goals. – Acting as a champion for the change. The Change Leader’s Responsibilities Key Points: – Collaborates to crafting the vision statement – Driving the change process. – Communicating the vision to all stakeholders. The Agent’s Role in Change Key Points: – Working directly with employees. – Managing resistance. – Ensuring smooth implementation. – Sharing feedback with leadership/sponsor Employees as Active Participants Key Points: – Providing feedback and insights. – Adapting to new processes and systems. – Contributing to the success of the change. Identifying Critical Roles in Change Management Scenario: "Imagine your organization is about to implement a major technology upgrade. Who are the key players needed to ensure success?“ "Who do you think are the most critical players in ensuring the success of this change? Why?“ Poll: "Which role do you believe is the most crucial in driving successful change?“ Ideas: Change Leader, Sponsor, Change Agent(s), Employees, Other? The Impact of Leadership Key Points: – Leaders drive the change culture. – Influence the success of change initiatives. – Provide direction and motivation. Discuss Articles from assigned Reading Assembling the Right Team Key Points: – Selecting members with the right skills. – Ensuring diversity of thought and experience. – Building a team with influence and authority. THE PUZZLE The Puzzle of Change Objective: Complete the puzzle with role-based restrictions. Roles: – One person places pieces. – One person advises but cannot touch the pieces. – One person observes but cannot speak. Goal: Simulate division of labour in a change management team. Track your time to complete. The Puzzle of Change Objective: Complete the puzzle without role-based restrictions. Roles: No restrictions other than to replace the puzzle team with new members. Goal: Simulate collaboration in a change management team. Track your time to complete. Group Discussion Questions: – Which was faster, with or without roles? – What went well and what could have been even better if...in each scenario? – How did defined roles contribute to or hinder the process? What was the experience like in each scenario? – Do you think it is important for roles to be clearly defined in a change management process? – Other thoughts? Group Presentations 1 group will present Discussion (if time permits) What is the importance of leadership in change initiatives? What is value of collaboration? What is the value of contingency planning? How do you think a change team should be organized? (Use Case: A unionized Ontario manufacturing company to open expand and open a fifth (new) plant in Hamilton, Ontario.) Week 3 – In class Learning Assignment Puzzle Challenge Week 3 – Personal Learning Assignment Week 3 – Quiz (MyCanvas) Reading for Week 4: Change Models – HBR article: "Change Management Needs to Change" by Ron Ashkenas. - https://hbr.org/2013/04/change- management-needs-to-cha – Change Management Models: Lewin, Kotter and ADKAR Compared - https://ideas.sideways6.com/article/change- management-models-compared-lewin-kotter- adkar#:~:text=Comparing%20Lewin%2C%20Kotter%2C %20and%20ADKAR,lens%20on%20the%20individual's% 20experience.