Examen Parcial N°01 Administración en Turismo y Hotelería 2024 PDF

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Summary

This is a partial exam for a tourism and hospitality administration program. The exam covers topics such as the importance of design thinking in tourism businesses, business model canvases, and quality service. The exam is from 2024.

Full Transcript

+---------+---------+---------+---------+---------+---------+---------+ | **Progr | Adminis | Semestr | | | | | | ama | tración | e: | | | | | | de | en | 2024 -- | | | | | | Estudio |...

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| | | | | | | | (3 | | | | | | | | puntos) | | | | | | | | | | | | | | | | 4.-Anal | | | | | | | | iza | | | | | | | | el | | | | | | | | siguien | | | | | | | | te | | | | | | | | caso: | | | | | | | | La | | | | | | | | empresa | | | | | | | | Piurana | | | | | | | | Hotel | | | | | | | | Sol | | | | | | | | Norteño | | | | | | | | S.A.C | | | | | | | | que se | | | | | | | | encuent | | | | | | | | ra | | | | | | | | ubicado | | | | | | | | en el | | | | | | | | distrit | | | | | | | | o | | | | | | | | de | | | | | | | | Piura, | | | | | | | | y que | | | | | | | | obstent | | | | | | | | a | | | | | | | | la | | | | | | | | categor | | | | | | | | ía | | | | | | | | de 3 | | | | | | | | estrell | | | | | | | | as | | | | | | | | que se | | | | | | | | dedica | | | | | | | | al | | | | | | | | servici | | | | | | | | o | | | | | | | | de | | | | | | | | hospita | | | | | | | | lidad. | | | | | | | | Lo | | | | | | | | único | | | | | | | | que se | | | | | | | | sabe es | | | | | | | | que | | | | | | | | está | | | | | | | | ubicado | | | | | | | | en el | | | | | | | | centro | | | | | | | | de la | | | | | | | | Ciudad | | | | | | | | Plazuel | | | | | | | | a | | | | | | | | tres | | | | | | | | Cultura | | | | | | | | s | | | | | | | | y que | | | | | | | | brinda | | | | | | | | 4 tipos | | | | | | | | de | | | | | | | | habitac | | | | | | | | iones: | | | | | | | | Suite, | | | | | | | | matrimo | | | | | | | | nial, | | | | | | | | doble, | | | | | | | | simple | | | | | | | | y tiene | | | | | | | | precios | | | | | | | | accesib | | | | | | | | les | | | | | | | | al | | | | | | | | mercado | | | | | | | |. | | | | | | | | Al | | | | | | | | adminis | | | | | | | | trador | | | | | | | | del | | | | | | | | hotel | | | | | | | | le | | | | | | | | surge | | | | | | | | la | | | | | | | | interro | | | | | | | | gante | | | | | | | | ¿Cuál | | | | | | | | es el | | | | | | | | tipo de | | | | | | | | calidad | | | | | | | | que | | | | | | | | debe | | | | | | | | aplicar | | | | | | | | en el | | | | | | | | hotel? | | | | | | | | Calidad | | | | | | | | Total y | | | | | | | | calidad | | | | | | | | (5 | | | | | | | | puntos) | | | | | | | | Sustent | | | | | | | | a | | | | | | | | tu | | | | | | | | respues | | | | | | | | ta. | | | | | | | | | | | | | | | | 5.- De | | | | | | | | la | | | | | | | | frase | | | | | | | | el | | | | | | | | servici | | | | | | | | o | | | | | | | | o | | | | | | | | product | | | | | | | | o | | | | | | | | alivia | | | | | | | | frustra | | | | | | | | ciones | | | | | | | | ¿Cuál | | | | | | | | es el | | | | | | | | signifi | | | | | | | | cado | | | | | | | | que | | | | | | | | transmi | | | | | | | | te | | | | | | | | teniend | | | | | | | | o | | | | | | | | en | | | | | | | | cuenta | | | | | | | | el | | | | | | | | encaje | | | | | | | | del | | | | | | | | product | | | | | | | | o | | | | | | | | al | | | | | | | | mercado | | | | | | | | ? | | | | | | | | (3 | | | | | | | | puntos) | | | | | | | | | | | | | | | | **[DESA | | | | | | | | RROLLO: | | | | | | | | ]{.unde | | | | | | | | rline}* | | | | | | | | * | | | | | | | +---------+---------+---------+---------+---------+---------+---------+

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