Applied Business Tools & Technology - Tourism & Hospitality

APPLIED BUSINESS TOOLS AND TECHNOLOGY 1  CHAPTER 2 The tourism and hospitality industry: implications on the management of service- oriented businesses 2  introduction UNWTO defines tourism as “a so...

APPLIED BUSINESS TOOLS AND TECHNOLOGY 1  CHAPTER 2 The tourism and hospitality industry: implications on the management of service- oriented businesses 2  introduction UNWTO defines tourism as “a social, cultural, and economic phenomenon which entails the movement of people to countries or places outside their usual environment for personal or business and professional purposes”. 3 CoViD19 Pandemic was declared a crisis in 2020. 4  TOURISM’S three zones Tourist Generating Region The Tourist Destination Region Transit Region 5  tourism A N D ITS SECTORS There are five general categories of organizations that comprise the businesses that deal with specific tourism resources: Attractions, Access, Services, Information, and Promotion. 6  attractions Tourism resources that pull tourists to an area. access Includes all forms of transportation availed by guests. Services Composed of businesses and organizations that meet the needs of tourists. 7  information Crucial resource bridging the understanding between tourists and residents. promotion Involves organizations that make the place known to potential guests. 8  THE hospitality industry Hospitality businesses are part of the service sector of tourism and are primarily engaged in providing meals and lodging to tourists. The hospitality industry can be classified into two types: Food Service Industry and Lodging Industry. 9  customers OF THE HOSPITALITY INDUSTRY Tourists vs. Excursionists Domestic Tourist vs. International Tourists Satisfying the needs of customers will require different approaches to ensure efficient delivery of service. 10  CHAPTER 3 overview of business tools and technologies used in hotel and restaurant setting 11 business technology Describes all technology that helps a organization run its business and operational processes. business tool Considered assets that helps or assists the organization to achieve its stated aims or bjectives. 12 WHAT ARE THE EXAMPLES OF business tools? Digital Cameras - still, moving, and in mobile telephones / Mobile Telephones / Pagers / Scanners / Photocopiers / Notebooks / Batteries / Dictation machines / Laser pens / Keyboards / Brochures / Facsimile / Manuals / Landline Telephones / Software / Email / Business Website. 13  tool considerations PORTABLE AND ATTRACTIVE TOOL This states that the item is portable and probably does not have a fixed location and could be a target for theft or excessive use. SIGNIFICANT SMALL ITEMS Items are small so they can be easily lost and they are significant to the business. 14  the tool register Is a list of all tools that are to be controlled. BRAND WARRANTY PURCHASE DATE STORAGE LOCATION EXPIRY DATE DEPRECIATION DEPARTMENT BARCODES SERIAL NUMBER SUPPLIER MODEL PHYSICAL LOCATION 15  WHAT ARE THE EXAMPLES OF business technology? SOFTWARE NETWORKING WEBSITES 16  business software Any software or set of computer programs used by business users to perform various business functions. COMMON TYPES OF BUSINESS SOFTWARE Word Processing Programs Database Software Payroll Software 17 WORD PROCESSING SOFTWARE An application program that allows you to create letters, reports, newsletters, tables, form letters, brochures, and Web pages. PPT 18  database Software Designed to create databases and to store, manage, search, and extract the information contained within them. 19  PAYROLL SOFTWARE Point solution that focuses on calculating and processing employee pay, generating tax forms, and benefits administration. 20 business website A digital storefront that allows a business to connect with customers online. 21 benefits of business website 24/7 Presence Customer Relationship Customer Insight Increased Reach Competitive Advantage Customer Satisfaction Cost Saving 22  Thank You FOR LISTENING UCC.DTHIM.KRG.COM 23