Teste 1 - 2017 Past Paper PDF

segunda-feira, 3 de julho de 2017 -Perguntas escolha múltipla Teste 1 - 2017 1.1)Enterprise Information systems helps managers and business need to know how to invest capital IT wisely True False 1.2) Competitive advantages derives from the technology, not much on how business implement the...

segunda-feira, 3 de julho de 2017 -Perguntas escolha múltipla Teste 1 - 2017 1.1)Enterprise Information systems helps managers and business need to know how to invest capital IT wisely True False 1.2) Competitive advantages derives from the technology, not much on how business implement their technologies True False 1.3)Enterprise Information systems is a set of interrelated components that colect (or retrieve), process, store and distribute information to support IT infrastructure True False (correct: EIS is a set….to support decision making) 1.4)Understanding the firm’s value chain we can clearly understand firm’s business strategy True False 1.5) The growth of internet and technology convergence helps firm’s understanding their supply chain True False (the growth of internet and technology convergence is how much an enterprise information systems matter) 1  segunda-feira, 3 de julho de 2017 How much Enterprise Information Systems Matter? There are 5 main reasons: -The growth of internet and technology convergence -Transformation of the business enterprise -Growth of a globally connected economy (globalization) -Growth of knowledge and information-based economies -Emergence of the digital firm 1.6)Business processes enables organizations to handle all recurring unexpected situations True False (Business processes…to handle all recurring expected situations) 1.7) An Enterprise Application is distinct from a business application True False (An Enterprise Application is a business application) 1.8) The Enterprise Application Model is a logical summarization of all requirements that contributes to implementing every enterprise application True False 1.9) Taking into consideration a firm’s business process and value chain, the primary activities include the human resources activity. True False (primary activities include Inbound Logistics, Operations & Manufacturing, Outbound Logistics, Marketing & Sales, Customer Services) 2  segunda-feira, 3 de julho de 2017 1.10) Taking in consideration firm’s business process and value chain, the upstream information is the information sent to another organization. True False (the upstream information is the information received from another organization) 1.11) Packaged applications are two or more computer programs that where customized/developed specifically to address a specific business need. True False Packaged applications (Two or more computer programs that together address a specific business need) Custom applications (Two or more computer programs that where customized/ developed specifically to address a specific business need) Stand-alone applications (A computer program that is run as a separate computer process, not an add on of an existing process) 1.12) Enterprise Resource Planning (ERP) are externally focused applications True False (ERP are internally focused applications) 1.13) Material requirement planning (MRP) are applications that manage all aspects related with firm’s: A. Supply chain B. Bill of materials C. Demand D. Procurement 3  segunda-feira, 3 de julho de 2017 1.14) The output of the material requirement planning (MRP) is: A. Forecast demand B. Customers orders C. Bill of materials D. Purchase orders 1.15) Manufactoring resource planning includes: A. Payables and receivables B. Cash management C. Machines centers D. Processes tools 1.16) The principle of an Enterprise Resource Planning is the: A. Conversion of production plan for finished products into a production plan of production or purchasing for components items B. Driver of customers orders (Independent Demand) C. Management of the downstream portion of the supply chain D. Integration of financial with operational management aspects 1.17) The enterprise systems that integrate all functional systems into a single BD and share data across all functional departments are called: A. Funcional systems B. Calculation systems C. Integrated systems D. Computing systems 4  segunda-feira, 3 de julho de 2017 Background of Enterprise systems Lest recap the fundamentals: Calculation systems (are like calculator machines - compute data) Functional systems (the arrange data per funcional area - one DB per functional department) Integrated systems (definition above) 1.18) The problems with functional based applications are: A. Consolidation and sizing B. Business process redesign and data duplication C. Data inconsistency and integration D. Sharing of data and integrated information 1.19) What is a ERP? A. Is a process of managing resources and their use of data and infrastructure in a coordinator manner B. Is a set of integrated business applications, or modules that carry out speed or computing C. Support business through optimizing, maintaining, and tracking business functions D. Broken down into technical domain: HR, Distribution, Financials, Manufacturing, Marketing, etc 1.20) In terms of an ERP an example of functional areas and business processes can be: A. Sales and Transportation B. Marketing and social media C. Production and workers D. Production and materials management 5  segunda-feira, 3 de julho de 2017 1.21) The activity of representing firm’s processes so that the current process may be analyzed, implemented or improved is called: A. Enterprise application model B. Business process modeling C. Enterprise resource planning D. Process resource planning 1.22) Of the following which is not a definition of routines and business processes? A. Routines are patterns of individuals behaviors B. Business processes are a collection of routines C. Business firms are a collection of business processes D. Business processes is the value chain 1.23) Please complete the sentence: The Marketing and Sales functional area exchanges _______________ A. data with customers, vendors, human resource, and production and materials B. data with customers, sales, marketers, vendors, human resource, accounting and production and materials management functional areas C. data with customers, human resource, and production and materials management functional areas D. data with customers, sales, vendor, media, human resource, accounting and production and materials management functional areas 1.24) Please complete the sentence: The Accounting and Finance management functional area includes __________ A. Payroll, benefit and expenses data B. Legal requirements, costs expenses and forecasts data C. Invoices, payments and credit memos data D. Sales forecast and invoices, and order status 6  segunda-feira, 3 de julho de 2017 1.25) Of the following which is not a common pitfall in implementing an ERP? A. Did not customized the system B. Did not plan for major transformation C. Did not have executive sponsorship D. Did not adequately map our goals and objectives 1.26) Of the following which is not part of ERP installation? A. Vendor management B. Customer management C. Supply chain management D. Fixed assets management 1.27) Financial management is a functional area of a typical ERP installation which of the following is not part of this functional area: A. General ledger and taxes B. Costing and accounting C. Payables and receivables D. Purchase and sales 1.28) Which of the following is not a type of enterprise application: A. Packaged application B. Custom application C. Irbid application D. Stand-alone application 7  segunda-feira, 3 de julho de 2017 -Perguntas escolha múltipla Teste 2 - 2017 1.1) Logistics focuses its attention on activities such as procurement and distribution True False 1.2) Supply chain is a set of firms directly linked by one or more upstream and downstream flows of products, services, finances, or information from a source to a customer True False 1.3) Is supply chain management one of the basic types os SCM systems? True False (basic types os SCM systems are: supply chain planning and supply chain execution) 1.4) Supply chain management can be broken down into three typical businesses: finance, resources and costs. True False 1.5) CRM is the core applications in the majority of firms to extract added value from the IT True False 8  segunda-feira, 3 de julho de 2017 1.6) The CRM build on data-centric processes, disseminated throughout the organization, integrating the areas of marketing, sales and service. True False (CRM build on customer-centric processes) 1.7) Operational CRM is the most critical and essential tool for any CRM strategy: True False 1.8) CRM requires people to stop thinking about departmental boundaries and to start thinking about how can help each other True False (about how can help clients) 1.9) E-business is about doing business electronically True False (E-commerce is about doing business electronically / E-business is conducting business on the internet) 1.10) Publishing is a digital dimension of e-commerce True False (Dimension of e-commerce: data networks, intense competition, globalization, information age, technologies, automation, low cost high quality products/services) 9  segunda-feira, 3 de julho de 2017 1.11) Business to Consumer (B2C) refers to the full spectrum of e-commerce that can occur between two organizations True False (Business to Business (B2C) refers to the full spectrum of e-commerce that can occur between two organizations) 1.12) E-commerce payment system includes web traffic data analysis True False (E-commerce payment system includes: digital certificate, certificate authority (CA), secure sockets layer (SSL), electronic cash, electronic wallet) 1.13) Participants in the management of the supply chain are: A. Production and Accounting B. Production and Sales C. Distributors and Customers D. Distributors and Warehouses 1.14) The major supply drivers for supply chain management are: A. Distributors, Production and Warehouse B. Transportation, Distributors and Sales C. Locations and Distributors and Accounting D. Transportation, Locations and Information The major supply driver for supply chain management are: production, inventory, location, transportation, information) 10  segunda-feira, 3 de julho de 2017 1.15) A typical business processes for supply chain management includes: A. Payables and receivables B. Cash management C. Warehouse Management D. Processes tools A typical business processes for supply chain management includes: Sales Order Processing, Purchase order processing, Production order processing, Multisite Operation, Warehouse management, Sales and operational planning 1.16) The principle of a Sales Order Processing is the: A. conversion of a sales plan for finished products into a production plan of production or purchasing for component items B. business processes that involves related activities such as quotes and customer returns C. management of the downstream portion of the supply chain D. integration of financial with sales management aspects 1.17) Which is not part of the CRM stages: A. Customer Retention and Extension B. Customer Satisfaction and Loyalty C. Customer Acquisition and Extension D. All above CRM stages are Customer Acquisition, Customer extension and Customer Retention 1.18) Which of the following is a type of a CRM system: A. Analytical CRM B. Cooperative CRM C. Sales CRM 11  segunda-feira, 3 de julho de 2017 D. Marketing CRM Analytical CRM, Operational CRM, Collaborative CRM 1.19) A typical operation CRM consists of: A. Salesforce automation B. Marketing automation C. Service automation D. All above 1.20) Mobile CRM solutions can provide new social collaboration capabilities that include: A. Automated activities updates B. Conversations C. Microblogging and activity feeds D. None of the above (Distribute reports and alerts via mobile devices, manage and update schedules and service commitments, access and send data from the CRM customer service through any Web-enabled device) 1.21) The scope of e-commerce is the: A. Intra & inter-organizational activities B. Technology - service transactions C. Technology - sales relationships D. All above 12  segunda-feira, 3 de julho de 2017 (Scope of e-commerce: exchange of digitized information, technology-enabled transactions, technology-mediated relationships, inter & inter organizational activities) 1.22) When designing an e-commerce initiative you need to design a website taking in consideration: A. Connection and customers B. Customers and community C. Communication and community D. Communication and customers (Context, Connection, Content, Commerce, Community, Communication, Customization) 1.23) Duration of advantage is a strategic approach to implement an e-commerce initiative, this approach to e-commerce based on unpredictability is generally called: A. Position approach B. Resource approach C. Simple rules approach D. 7C’s approach 1.24) The question “what should we be?” is answered by the e-commerce strategic approach called: A. Position approach B. Resource approach C. Simple rules approach D. 7C's approach 13  segunda-feira, 3 de julho de 2017 1.25) Of the following which is not a CRM challenges in implementing an CRM initiative) A. Integrating customer content B. Contact management C. Integrating customer prices D. End-to-end business processes (CRM challenges: Integrating customer content, Contact management, End-to-end business processes CRM difficulties: CRM requires major integration of systems which few companies have, CRM requires a change into a customer centric-basis, CRM requires people to collaborate in order to help the customer) 1.26) Of the following which is a common challenge in implementing an e- commerce initiative? A. International marketplace B. Customization C. Reduced Inventories D. All above 1.27) In regards to Human capital management (HCM), the Human Resources (HR) systems provides additional features, which ones: A. Mobile time management and management of medical leave B. Domestic partner handling and administration of long-term incentives C. Management and payroll for global employees D. All above 14  segunda-feira, 3 de julho de 2017 1.28) Of the following which is not a component of Big Data for enterprise information system: A. Volume B. Variety C. Verticality D. Velocity 15