Summary

This document is a review of enterprise resource planning (ERP). It covers topics such as business processes, supply chain management, and information systems, with questions and answers provided. It's likely intended for students studying business or related fields.

Full Transcript

Enterprise Resource Planning Section Code: PCBEA-18-702P 1._______________programs are core software used by companies to coordinate information in every area of the business. Answer: Enterprise Resource Planning (ERP). 2. ____________is a collection of activities that takes one or more kinds of in...

Enterprise Resource Planning Section Code: PCBEA-18-702P 1._______________programs are core software used by companies to coordinate information in every area of the business. Answer: Enterprise Resource Planning (ERP). 2. ____________is a collection of activities that takes one or more kinds of input and creates an output, such as a report or forecast, that is of value to the customer. Answer: Business Process 3. If data are inaccurate or not current, manufacturing may run out of raw material or packaging, such a shortfall is called a __________. Answer: Stockout 4. To avoid stockouts, management might carry extra raw material and packaging, known as ___________. Answer: Safety stock 5. ___________ includes the computers, people, procedures, and software that store, organize, and deliver information. Answer: Information system (IS) 6. ____________are analyses that attempt to predict the future sales of a product. Answer: Sales forecasts 7. ____________ are simply numbers collected from those operations, without any manipulation, calculation, or arrangement for presentation. Answer: Raw data 8. ____________ sets product prices, promotes products through advertising and marketing, takes customer orders, supports customers, and create sales forecasts. Answer: Marketing and Sales 9. _____________ means that when a piece of equipment's capacity is exhausted, its capacity can be increased by adding new hardware. Answer: Scalability 10.____________ was founded by David Duffield. Answer: PeopleSoft 11. ____________ develops production plans, orders raw materials from suppliers, receives the raw material into the facility, manufactures products, maintains facilities, and ships products to customers. Answer: Supply Chain Management 12. _______________ performs financial accounting to provide summaries of operational data in managerial reports, and also is responsible for tasks such as con-trolling accounts, planning and budgeting, and cash flow management. Answer: Accounting and Finance 13. ___________ recruits, hires, trains, and compensates employees, ensures compliance with government regulations, and oversees the evaluation of employees. Answer: Human Resources 14. The ____________ module records sales orders and scheduled deliveries. Answer: Sales and Distribution (SD) 15. The ____________ module manages the acquisition of raw materials from suppliers (purchasing) and the subsequent handling of raw materials inventory, from storage to work-in- progress goods to shipping of finished goods to the customer. Answer: Materials Management (MM) 16. The ____________ module maintains production information. Here production is planned and scheduled, and actual production activities are recorded. Answer: Production Planning (PP) 17. The __________ module plans and records quality control activities, such as product inspections and material certifications. Answer: Quality Management (QM) 18. The ___________module manages maintenance resources and planning for preventive maintenance of plant machinery, to minimize equipment breakdowns. Answer: Plant Maintenance (PM) 19. The ________________ module helps the company to manage fixed-asset purchases (plant and machinery) and related depreciation. Answer: Asset Management (AM) 20. The ___________module allows the planning for and control over new R&D, construction, and marketing projects. Answer: Project System (PS) 21. The ___________ module records transactions in the general ledger accounts. Answer: Financial Accounting (FI) 22. ____________ is a set of tools that can be used to automate any of the activities in SAP ERP. Answer: Workflow (WF) module 23. The ___________ module serves internal management purposes, assigning manufacturing costs to products and to cost centers, so that the profitability of the company's activities can be analyzed. Answer: Controlling (CO) 24. ____________ an assessment of investment project's value, calculated by dividing the values of the project's benefits by the project's cost. Answer: Return on Investment (ROI) 25. ____________ means releasing the documents that the warehouse uses to pick, pack, and ship orders, rather than the traditional definition of transferring goods. Answer: Delivery 26. _________ the process of determining how much to charge a particular customer, can be very complex. Answer: Pricing 27. _____________ help companies streamline their interactions with customers. Answer: (CRM) Customer Relationship Management 28. ________________ is the amount of the bars that can be produced. Answer: Capacity 29. ______________ are the normal costs of manufacturing a product, and they are calculated from historical data and any changes in manufacturing that have occurred since the collection of historical data. Answer: Standard Costs 30. _____________ is the process of developing a prediction of future demand for a company's products. Answer: Sales Forecasting 31. ___________ is the process of determining what the company will produce. Answer: Sales and Operations Planning (SOP) 32. _____________ is the process of breaking down the production plan into finer time units, such as weekly or even daily production figures, to meet demand for individual products. Answer: Demand Management 33. ________________ began in 1977 as Software Development Laboratories (SDI). Answer: Oracle 34. ______________ uses demand management's production plans as an input for a production schedule. Answer: Detailed Scheduling 35. ____________ uses detailed schedule to manage daily operations, answering the questions, " What should we be producing?" and "What staffing do we need to produce those products?". Answer: Production 36. ______________ determines the amount and timing of raw material orders. Answer: Materials Requirements Planning (MRP) 37. _________________ is a common term in manufacturing for aggregate planning. Answer: Rough-cut Planning 38. The output of the demand management process is the _____________. Answer: Master Production Schedule (MPS) 39. ______________ is a list of the materials (including quantities) needed to make a product. Answer: Bill of Material (BOM) 40. ________________ is the cumulative time required for the supplier to receive and process the order, take the material out of stock, package it, load it on a truck, and deliver it to the manufacturer. Answer: Lead Time 41. ____________ refers to the process of determining production quantities (for raw materials produced in-house) and order quantities (for purchased items). Answer: Lot Sizing 42. _______________ environments usually involve production lines that are switched from one product to another similar product. Answer: Repetitive Manufacturing 43. _______________ describes all of the activities that occur between the growing or mining of raw materials and the appearance of finished products on the store shelf. Answer: Supply Chain 44. ______________ is the percentage of the order that the supplier provided in the first shipment. Answer: Initial fill rate 45. Performance measurements sometimes referred to as ___________. Answer: Metrics 46. ________________ software previous versions were known as R/3. Answer: SAP ERP 47. The technology to hold that data in an organized fashion, and to retrieve data easily, is the database management system, known as a ____________. Answer: DBMS 48. In _________, SAP realized the potential of client-server hardware architecture and began development of its R/3 system to take advantage of client-server technology. Answer: 1988 49. _____________ are a valuable asset to the firm, and M/S needs to interact with human resources to exchange information on hiring needs, legal requirements, and other matters. Answer: People 50. In the _________, relational database software was developed, providing businesses with the ability to store, retrieve, and analyze large volumes of data. Answer: 1970s

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